Hotels in Cheval

"Staff was cordial, WiFi was good "

"Exceptional customer service. The staff was very pleasant and accommodating. They really went above and beyond. My room was clean and had a beautiful view. I would definitely stay there again. "

"Room was very clean and the staff was very kind and went above and beyond! The pool had lots of lounge options and the hot breakfast every morning was good! Would definitely come back!"

"Rooms clean"

"Floor was sandy. Don't recommend staying on first floor as the tile floor is noisy when carts go past the room."

"I’ve stayed here multiple times. This place is always clean and the staff is always accommodating. The only issue I have ever had is with the pay for parking. My room key wouldn’t let me out the gate and I had to call for help which was resolved quickly. "

"Upon checking into our room, we discovered that the door lock was not functioning. We immediately contacted the front desk to report the issue and requested assistance. The front desk agent informed us that a maintenance staff member would be sent to fix the problem. However, after waiting a considerable amount of time, no one arrived. We called the front desk again, and this time we were told that no maintenance personnel were available. We then requested a room change, but the agent informed us that the hotel was fully booked. Despite this, we observed other guests continuing to check in, which made the situation even more concerning. We were traveling with our two daughters and were particularly worried about our safety, especially during the night. Unfortunately, we did not receive the support we needed. As a result, we were unable to sleep the entire night due to concerns about the unsecured door. It was a very stressful and upsetting experience for our family. We hope you will look into this matter and take appropriate steps to ensure better service and guest safety in the future."

"Friendly staff"

"Room was clean and comfortable, but lacked hand soap. Had to go into the shower to use body wash to wash hands. Check-in was smooth and easy. "