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Reviews of Staybridge Suites Cheyenne, an IHG Hotel

3 out of 5
Staybridge Suites Cheyenne, an IHG Hotel
5109 Frontier Mall Drive, Cheyenne, WY

Reviews

9.6

Exceptional

Rating 10 - Excellent. 530 out of 638 reviews" "
Rating 8 - Good. 79 out of 638 reviews" "
Rating 6 - Okay. 14 out of 638 reviews" "
Rating 4 - Poor. 7 out of 638 reviews" "
Rating 2 - Terrible. 8 out of 638 reviews" "

9.8/10

Cleanliness

9.6/10

Staff & service

9.6/10

Amenities

9.8/10

Property conditions & facilities

9.6/10

Eco-friendliness

Reviews

10/10 Excellent

Peter

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024

10/10 Excellent

Kelly, Oak Harbor

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff at checkin was friendly and knowledgeable!!
Stayed 2 nights in May 2024
Response from Emily, Front Office Manager on 9 May,2024
We are so happy to hear that you had a good time at the Staybridge Suites in Cheyenne. We have to agree that we have some of the best staff working here, who try to make this place the best we can be. We can't wait to welcome you back to another great stay on your next journeys through Cheyenne!

10/10 Excellent

Eric

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean facilities comfortable bed
Stayed 1 night in Apr 2024
Response from Emily, Front Office Manager on 19 Apr,2024
We are excited to see that you had a great time with us and that our property's amenities was more than accommodating! We hope to welcome you back soon!

10/10 Excellent

HEATHER

Travelled with pets, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Safe with lots close by
Stayed 1 night in Apr 2024
Response from Emily, Front Office Manager on 13 Apr,2024
We are so happy to hear that you felt comfortable during your time at the Staybridge Suites in Cheyenne. While the hotel can do many things to keep it up and running well, not always do you hear that a guest felt truly safe. We thank you for letting us know that our hotel is doing right by our guests and hope to welcome you back to another great stay on your next journey through Cheyenne!

10/10 Excellent

Kimberly

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a wonderful time and was able to relax and enjoy our stay.
Stayed 2 nights in Apr 2024
Response from Emily, Front Office Manager on 9 Apr,2024
We are so happy to hear that you had a great time at the Staybridge Suites in Cheyenne. We are so happy to hear that your stay was more than relaxing. We hope to be your next vacation destination!

10/10 Excellent

levi

Stayed 2 nights in Apr 2024
Response from Emily, Front Office Manager on 28 Apr,2024
We are so happy to hear that you had a great visit at the Staybridge Suites in Cheyenne. We hope to be your number one lodging facility whenever you travel trough Cheyenne!

10/10 Excellent

James, Rapid City

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The residence and the staff are always accommodating. Our needs were number 1 with the arrangements.
Stayed 4 nights in Mar 2024
Response from Emily, Front Office Manager on 3 Apr,2024
We are so happy to hear that you have had great experiences with us and can't wait to welcome you back!

8/10 Good

Cheryl

Stayed 2 nights in Mar 2024
Response from Emily, Front Office Manager on 19 Apr,2024
We are excited to see that you had a great time with us and hope to welcome you back soon!

10/10 Excellent

Lori

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Emily, Front Office Manager on 27 Mar,2024
We are so happy to see that you enjoyed your time at the Staybridge Suites in Cheyenne. We can't wait to welcome you back to another great stay on your net journey through Cheyenne!

8/10 Good

Steven

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean rooms, clean gym, wonderful pool with hot tub. Easy walking distance to mall and Resturant’s
Stayed 3 nights in Mar 2024
Response from Emily, Front Office Manager on 22 Mar,2024
Thank you for taking a moment to give feedback regarding your time at the Staybridge Suites in Cheyenne. We are so happy to hear that you had a great time and the amenities provided were more than accommodating. We can't wait to welcome you back to another great stay.

10/10 Excellent

Steven

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The front desk staff are very nice
Stayed 1 night in Mar 2024
Response from Emily Front Office Manager on 17 Mar,2024
We are so happy to hear that you had a great time with us and that our staff made such a great impression on you. We hope to be able to welcome you back to another great stay on your next journey through Cheyenne!

10/10 Excellent

Sarah

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Comfortable bed, rooms are spread out, breakfast buffet yummy
Stayed 1 night in Mar 2024
Response from Emily Front Office Manager on 14 Mar,2024
We are so happy to hear that you had a great time with us and that our breakfast made such a great impression on you. We hope to be able to welcome you back to another great stay on your next journey through Cheyenne!

10/10 Excellent

Debra

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent, will stay here again. In town for a wedding and we were able to check in early to get ready. Great place with excellent friendly staff.
Stayed 1 night in Feb 2024
Response from Emily, Front Office Manager on 29 Feb,2024
We are so happy to hear that you had a wonderful time with us and that our staff made such a great impression on you. We hope to be your number one lodging facility whenever traveling through Cheyenne

10/10 Excellent

Sally

Stayed 2 nights in Feb 2024
Response from Emily Front Office Manager on 20 Mar,2024
Thank you for giving ranking regarding your time at the Staybridge Suites in Cheyenne. We are so happy to see that you had a great time with us!

10/10 Excellent

Alex

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very beautifully hotel nice staff great breakfasts ill defnitly be coming again
Stayed 2 nights in Feb 2024
Response from Emily, Front Office Manager on 26 Feb,2024
We are so happy to hear that you had a wonderful time with us and that our staff made such a great impression on you. We hope to be able to welcome you back to another great stay on your next journey though Cheyenne!

10/10 Excellent

James, Rapid City

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our family vacations are a plus when we stay at your properties. The convenient vacation/business get away for everyone. Just like home to us.
Stayed 1 night in Feb 2024
Response from Emily, Front Office Manager on 7 Feb,2024
We are so happy to hear that the IHG brand has made your family vacations something memorable.

10/10 Excellent

Chaely

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Was just a really nice place. Would definitely stay here again
Stayed 1 night in Feb 2024
Response from Emily, Front Office Manager on 7 Feb,2024
We are so happy to hear that you had a great time with us! We can't wait to welcome you back to another great stay on your next journey through Cheyenne!

10/10 Excellent

Juan

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
AWSOME
Awesome place 10 stars if they were available
Stayed 3 nights in Feb 2024
Response from Emily, Front Office Manager on 7 Feb,2024
It is so wonderful to hear that you had the best time with us. We hope to be able to welcome you back to another great stay on your next journey through Cheyenne!

10/10 Excellent

Kara

Travelled with family
Liked: Staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2024
Response from Emily, Front Office Manager on 7 Feb,2024
We are so happy to see that you had a great time with us and hope to be able to welcome you back to another great stay!

10/10 Excellent

Maureen

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very comfortable suite with room for the whole family. The staff were friendly and helpful. Wonderful place to stay!
Stayed 2 nights in Jan 2024
Response from Emily, Front Office Manager on 7 Feb,2024
Thank you for giving feedback regarding your time at the Staybridge Suites in Cheyenne. We are so happy to hear that you enjoyed your stay with us, and that the suite was more than accommodating for you and family. We hope to be able to welcome you back to another great stay on your next journey through Cheyenne!

10/10 Excellent

Jason

Liked: Cleanliness
Stayed 1 night in Dec 2023
Response from Emily Front Office Manager on 31 Jan,2024
We are so happy to see that you had a great time with us and we hope to welcome you back to another great stay on your next journey through Cheyenne!

10/10 Excellent

Mike

Liked: Cleanliness, staff & service, property conditions & facilities
from check in to check out it was a great experience, people were so helpful and the room was clean and quite, a nice place, will stay again for sure,
Stayed 1 night in Jan 2024
Response from Emily, Front Office Manager on 20 Jan,2024
It was a pleasure to read the review regarding your time at the Staybridge Suites in Cheyenne. We truly have the best staff here who try to make this hotel the best we can be. We can't wait to welcome you back to another great stay on your next journeys through Cheyenne!

10/10 Excellent

Debra

Stayed 2 nights in Jan 2024
Response from Emily Front Office Manager on 11 Jan,2024
We are so glad to see that you enjoyed your stay with us and we look forward to seeing you again on your next journeys through Cheyenne!

10/10 Excellent

ANGELA, GILLETTE

Travelled with family
Liked: Cleanliness, staff & service
We love staying here
Stayed 1 night in Dec 2023
Response from Emily Front Office Manager on 30 Dec,2023
It is so wonderful to hear that you have had great stays with us. It truly makes the staff's day when we here that repeat guests continue to have great times with us. We can't wait to welcome you back soon!

10/10 Excellent

Jenefer

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Emily Front Office Manager on 31 Jan,2024
We are so happy to hear that you had a wonderful experience at the Staybridge Suites in Cheyenne. We are so happy to hear that you enjoyed your time and we look forward to seeing you again!

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A Great Home away from Home
This was a repeat visit to the hotel. We'd already spent a night there when we first moved to town and liked it so much that when we decided to take a staycation, choosing to go there again required little thought. The rooms are some of the most comfortable we've stayed in anywhere, and the staff are the friendliest anywhere. On top of that, the beakfast buffet selection is amazingly broad and well prepared. You just can't go wrong staying here.
Stayed 1 night in Dec 2023
Response from Emily, Front Office Manager on 27 Dec,2023
Thank you for taking a moment to give feedback regarding your time at the Staybridge Suites in Cheyenne. We are so happy to hear that each time we have had the pleasure of hosting you, that you have experienced wonderful stays.

10/10 Excellent

Eric

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Emily Front Office Manager on 20 Dec,2023
We are so happy to see that you had a wonderful stay with us and we hope you have a very happy holiday season!

8/10 Good

HEATHER WARREN ASHLEY

Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Dec 2023
Response from Emily Front Office Manager on 20 Dec,2023
Thank you for giving feedback regarding your time at the Staybridge Suites in Cheyenne. We are so happy to hear that you had a great time with us and we hope to welcome you back to another great stay.

10/10 Excellent

Joanne

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Emily, Front Office Manager on 14 Dec,2023
Thank you for giving feedback regarding your time at the Staybridge Suites in Cheyenne. We are so happy you enjoyed your stay, and we look forward to welcoming you back on your next travels through Cheyenne!

10/10 Excellent

Doug

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Emily, Front Office Manager on 14 Dec,2023
Thank you for giving feedback regarding your time at the Staybridge Suites in Cheyenne. We are so happy you enjoyed your stay, and we look forward to welcoming you back on your next travels through Cheyenne!

10/10 Excellent

Lisa, Saratoga

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Front desk staff was awesome. Pool was clean and nice.
Stayed 1 night in Dec 2023
Response from Emily Front Office Manager on 6 Dec,2023
Thank you for taking feedback regarding your time at the Staybridge Suites in Cheyenne. We are so happy to hear that our staff made such a wonderful impression on. We hope to be able to welcome you back to another great stay on your next journey through Cheyenne!

10/10 Excellent

Rebecca

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
Highly recommend this place. Very clean.
Stayed 1 night in Nov 2023
Response from Emily Front Office Manager on 6 Dec,2023
Thank you for taking a moment to give feedback regarding your time at the Staybridge Suites in Cheyenne. We are so happy to hear that you enjoyed your stay with us. It is so wonderful to see when our guests actually get to enjoy the hard work the staff puts into this hotel. We can't wait to welcome you back to another great stay on your next journey through Cheyenne!

10/10 Excellent

danielle

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful high end hotel, best property we have ever stayed at. We stayed in a suite with a bedroom and the 2 kids slept in the front area on the sleeper sofa. They had their own tv which was great. The full size fridge was a huge bonus as we were traveling with food and drinks in an ice chest on our road trip. I tend to find IHG hotels, and happy with Holiday Inn Express on our 7 day road trip. This is one step above. From the professional and friendly front desk, to the cleanliness of the room/bathroom and common area, this is worth it! We were towing a trailer and there was parking in the shopping center parking lot across the street which we could keep an eye on from our spacious room.
Stayed 1 night in Nov 2023
Response from Emily Front Office Manager on 29 Nov,2023
Thank you for taking a moment to give feedback regarding your time at the Staybridge Suites in Cheyenne. I am so happy to hear that you and your family enjoyed your stay with us. I might be a little biased, but my top three IHG Properties would have to be Holiday Inn Expresses, Candlewood Suites and Staybridge Suites. They have just been the most consistent chains. We hope to welcome you back to another great stay on your next journey through Cheyenne!

2/10 Terrible

Jason

Stayed 1 night in Nov 2023
Response from Emily Front Office Manager on 20 Dec,2023
Thank you for taking a moment to give feedback regarding your time at the Staybridge Suites in Cheyenne. We would love to know what about your stay was unsatisfactory as we use our guests feedback to make this hotel the best we can.

4/10 Poor

Dan R

Travelled with family and small children
Disliked: Cleanliness
Way to not be transparent about pet fees. Not happy to discover a pet fee of $75.
Stayed 1 night in Nov 2023
Response from Emily Front Office Manager on 29 Nov,2023
Thank you for giving feedback regarding your time at the Staybridge Suites in Cheyenne. We are sorry to hear that you did not see where our pet fee is posted on hotels.com/Expedia. We do have the highest posting showed to be very clear about what our guests are to expect to pay. We understand that the amount might have not been in your budget. We unfortunately have to go by IHG standards and if we ever get a chance to give feedback about this, we will express your frustrations.

10/10 Excellent

Katie

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Honestly, one of the nicest hotels I've been too in a long time. Very friendly and helpful staff! Easy booking. Very clean and spacious rooms! 10/10 would definitely recommend!
Stayed 1 night in Nov 2023
Response from Emily Front Office Manager on 29 Nov,2023
Thank you for giving feedback regarding your time at the Staybridge Suites in Cheyenne. We are so happy to hear that you enjoyed your stay with us and that our property made a great impression on you. We are truly so luck to have our fellow colleagues who try to make this the best place to stay. We hope to welcome you back to another great stay on your next journey through Cheyenne!

4/10 Poor

Michael

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our check in was weird! Came in and front desk had a sign that said staff was temporarily away and to use the phone to get someone. Used the phone many times and it had a busy signal! Waited well over 15 minutes for someone to come!
Stayed 1 night in Nov 2023
Response from Managment on 26 Nov,2023
We would just like to start off by saying we are so sorry you experienced such a delay with the check in process! This is not typical what so ever. We found we had some technical issues with the travel phone, and it was brought to management's attention right after your check in. We have gotten it fixed and again we are so sorry. We hope to be able to provide you with a much better experience if we get the pleasure of your return on your next journey through Cheyenne!

10/10 Excellent

ROBERT A, Odessa

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent
Stayed 2 nights in Nov 2023
Response from Emily Front Office Manager on 23 Nov,2023
We are so happy to hear that you had a good experience with us. It is so wonderful to hear that it was an excellent stay, can't wait to welcome you back on your next travels through Cheyenne!

10/10 Excellent

Rebecca

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I loved this place. I want to live here.
Stayed 2 nights in Nov 2023
Response from Emily Front Office Manager on 23 Nov,2023
It is so awesome to hear that you had such a great stay with us. You know, we do offer long term stay rates so we could make this a reality. Thank you for giving us the opportunity to service you on your journeys through Cheyenne!

10/10 Excellent

Jennifer

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I liked that the staff were professional and very pleasant.
Stayed 1 night in Nov 2023
Response from Emily Front Office Manager on 12 Nov,2023
Thank you for giving feedback regarding your time at the Staybridge Suits in Cheyenne. We are so happy to hear that you enjoyed your stay and we hope to welcome you back to another great stay on your next journey through Cheyenne!

10/10 Excellent

Brittany

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I like that it was quiet and the staff was so friendly. The breakfast was so delicious.
Stayed 1 night in Nov 2023
Response from dz on 8 Nov,2023
We are so glad that you had a quiet stay. Thank you for recognizing the staff, they are the best. The cook says thank you he loved your comment. Please come and stay with us again.

10/10 Excellent

Colin

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from dz on 8 Nov,2023
Thank you so much for the great review. We appreciate it as we use these to learn and apply what we read to improve our guests experience. Thank you for your stay and please come again.

10/10 Excellent

Christina

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Oct 2023
Response from DZ on 4 Nov,2023
Thank you for letting us know about your stay at the Staybridge Suites in Cheyenne. We are glad that it met your expectations. Please come again.

10/10 Excellent

AMY

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The front desk employee was absolutely fantastic, this was the best customer service we have received at a hotel in a very long time! This hotel was absolutely amazing, clean, spacious, with lovely amenities! They offer a variety of entertainment, from corn hole, to a fire pit, and lovely swimming area. A we will never stay anywhere else.
Stayed 1 night in Oct 2023
Response from Emily, Front Office Manager on 23 Oct,2023
Thank you for taking a moment to give feedback regarding your time at the Staybridge Suites in Cheyenne. We are so excited to see that our staffs hard work and dedication to making this the best place for our guests truly pays off. We are truly honored to have ruined you for all other hotels in town and can't wait to welcome you back to another great stay on your next journey through Cheynne!

8/10 Good

Michael

Travelled with family, Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a mice stay!
Stayed 1 night in Oct 2023
Response from dz on 21 Oct,2023
Thank you we are so glad that you stayed at the Staybridge Suites. Thank you for the review.

10/10 Excellent

Amy

Liked: Cleanliness, staff & service, property conditions & facilities
Nice newer building
Stayed 2 nights in Aug 2023
Response from dz on 17 Oct,2023
Thank you for your stay. It is nice for you to comment on the building, it is 81/2 years old, and we try to take good care of it. We hope you will come again.

10/10 Excellent

William, Rocky Mount

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
There was not a thing I would change about this stay
Stayed 1 night in Oct 2023
Response from dz on 15 Oct,2023
Thank you for choosing the Staybridge Suites in Cheyenne. We are so glad that we met your needs. We would love to see you come again.

10/10 Excellent

Jeanne

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The staff was so nice and I loved all the free amenities
Stayed 4 nights in Oct 2023
Response from Emily Front Office Manager on 14 Oct,2023
Thank you for taking a moment to give feedback regarding your time at the Staybridge Suites in Cheyenne. We are so happy you enjoyed your stay with us and can't wait to welcome you back on your next journeys through Cheyenne!

10/10 Excellent

Deborah

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Hotel
Upon check-in, the room I booked was not available. The hotel was more than helpful in providing a room that would work. The staff was so friendly.
Stayed 1 night in Oct 2023
Response from Emily Front Office Manager on 14 Oct,2023
Thank you for taking a moment to give feedback regarding your time at the Staybridge Suites in Cheyenne. We are so happy to hear That the upgraded room was more than accommodating for you and we hope to be able to welcome you back to another great stay on your next travels through Cheyenne!

10/10 Excellent

Monica, Rawlins

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great breakfast and clean hotel.
Stayed 1 night in Oct 2023
Response from Emily Front Office Manager on 7 Oct,2023
Thank you for taking a moment to give feedback regarding your time at the Staybridge Suites in Cheyenne. We are so happy to see that you enjoyed your stay and can't wait to welcome you back on your next journeys through Cheyenne!