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"This was the first hotel where I received a WhatsApp message from the front desk before check-in, a thoughtful touch that made arrival smooth. The check-in experience was very welcoming and we were served hot lemon tea when we arrived at night. The room was cozy and comfortable. Although there was no kettle initially, the staff responded quickly to our request. Overall, a lovely stay with warm hospitality."

"Yes"

"Amazing room, beautiful hotel, excellent staff. "

"Nice hotel, extremely well located downtown Neuchâtel, with easy parking and minutes away from the funicular and train station. I have never seen hotel staff this dedicated to their guest's comfort. Amazing team who went the extra mile on everything that made us feel so welcomed. Will definitely go back."

"Very nice hotel with a great view, but construction noise was an issue during the day."

"Stayed here for my cousin’s wedding this past August, and it was an incredible experience. The hotel itself is stunning — a charming, vintage-style property with a timeless feel. The service was outstanding from start to finish — from the bellman and front desk to the waitstaff, everyone was attentive and welcoming. The location is perfect — right in the heart of town and within walking distance of everything: the bank, bars, marina, cafés, and restaurants. You truly can’t go wrong staying here. Highly recommend!"

"Great staff."

"Good to stay again. Breakfast can be improved."

"Everything was lovely. The staff was helpful. "