3/5 Okay
Verified traveller
9 Jan,2020
Disappointing honeymoon
I was really looking forward to staying in this hotel due to the photos of the pool and giant soaking tub. Unfortunately the private pool is mostly shaded throughout the day so the water never warms up and it was way too cold for my partner and I to swim in. We only got thigh deep before giving up. The tub was a huge disappointment as well. The water pressure is low so it takes about an hour to fill, and the water isn’t hot, just warm, so by the time the tub is full, you have a giant tub of tepid water. Staff even switched our rooms because we complained about it, and it seems like all of the 8 rooms suffer from this underpowered tub plumbing (another guest called our room by accident trying to reach the front desk to complain about tepid slow water). The hotel photographs well, but for the price, it doesn't measure up In person. On our last night our power and water went out for a few hours (while I was shampooing my hair) the staff said sorry and brought us a handful of tea candles, but there was no real apology or offers of recompense.
The next day when we checked out, the desk clerk asked us to wait until she checked the room, I can only imagine she was checking to make sure we didn’t steal anything, the listed replacement prices of things such as slippers are exorbitant.
In short, we had a great time in Chiang Mai, the hotel didn’t ruin our trip, but we’ll never stay here again.
Stayed 5 nights in Jan 2020