Thailand Pass requires travelers to book their stay, airport transfer, and COVID-19 test with an SHA Extra Plus hotel prior to arrival.

The Heritage Chiang Rai Hotel and Convention

Photo gallery for The Heritage Chiang Rai Hotel and Convention

Primary image
Outdoor pool
Outdoor pool
Outdoor pool
Minibar, in-room safe, individually decorated, individually furnished

Overview of The Heritage Chiang Rai Hotel and Convention

The Heritage Chiang Rai Hotel and Convention

4.0 star property

4.2/5 Very good

Guests rated this property 4.5/5 for cleanliness.

Popular amenities

  • Pool
  • Free WiFi
  • Parking included
  • Air conditioning
  • Restaurant
  • Gym

Cleaning and safety practices

  • Cleaned with disinfectant
  • Contactless check-in
  • Hand sanitiser provided
  • Personal protective equipment
199 Moo 13, Tambon Sansai, Amphoe Mueang, Chiang Rai, Chiang Rai Province, 50700

Explore the area

  • AirportChiang Rai (CEI-Chiang Rai Intl.)23 min drive
  • Popular LocationChiang Rai Rajabhat University26 min drive
  • Popular LocationRai Chern Thawan Meditation Center30 min drive
  • Popular LocationMae Fah Luang University41 min drive

Choose dates to view prices

About this area

Chiang Rai

Located in Chiang Rai, The Heritage Chiang Rai Hotel and Convention is connected to a shopping centre. Notable landmarks in the area include King Meng Rai the Great Monument and Chiang Rai Clock Tower, and travellers wishing to experience a bit of culture can try Rai Chern Thawan Meditation Center.

What's nearby

  • Central Plaza Chiangrai - 9 min walk
  • San Khong Noi Road - 9 min drive
  • Chiang Rai Rajabhat University - 26 min drive
  • Rai Chern Thawan Meditation Center - 30 min drive
  • Mae Fah Luang University - 41 min drive

Getting around

  • Chiang Rai (CEI-Chiang Rai Intl.) - 23 min drive

About this property

The Heritage Chiang Rai Hotel and Convention

Central hotel connected to a shopping centre in Chiang Rai with free parking
Along with an outdoor pool, this hotel has a restaurant and a fitness centre. Free WiFi in public areas and free self parking are also provided. Additionally, a bar/lounge, a poolside bar and a conference centre are on-site.
The Heritage Chiang Rai Hotel and Convention offers 321 air-conditioned accommodations with minibars and a safe. Each accommodation is individually furnished and decorated. Flat-screen televisions come with cable channels. Fridges and coffee/tea makers are provided. Bathrooms include a shower, bathrobes, slippers and complimentary toiletries.

This Chiang Rai hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and telephones; free local calls are provided (restrictions may apply). Additionally, rooms include complimentary bottles of water and a hairdryer. Housekeeping is offered on a daily basis and an iron/ironing board can be requested.

An outdoor pool and a children's pool are on site. Other recreational amenities include a fitness centre.

Languages spoken

Chinese (Mandarin), English, Thai

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60ยฐC or hotter
Follows the regional cleaning and disinfection practices of Safety and Health Administration (Thailand)


Contactless social distancing and check-out
Protective shields in place at main contact areas
Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Hand sanitiser provided
Individually wrapped food options available for breakfast, lunch, dinner and through room service
This information is provided by our partners.

Property amenities


  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and public transport

  • Free self-parking on site
  • Wheelchair-accessible parking available
  • 24-hour return airport shuttle (surcharge)
  • Airport shuttle on request

Food and drink

  • Buffet breakfast available for a fee daily 6:30 AMโ€“10:00 AM: THB 450 for adults and THB 225 for children
  • 1 restaurant
  • 1 poolside bar and 1 bar
  • 24-hour room service

Things to do

  • Children's pool
  • Fitness centre
  • Outdoor pool

Family friendly

  • Children's pool
  • Laundry facilities
  • Outdoor pool
  • Fridge
  • Soundproofed rooms


  • Lift
  • Free newspapers in reception
  • Front-desk safe

Guest services

  • 24-hour front desk
  • Concierge services
  • Daily housekeeping
  • Dry-cleaning service
  • Laundry facilities
  • Luggage storage
  • Porter
  • Tour/ticket assistance
  • Wedding services

Business services

  • Business centre
  • Conference centre
  • Meeting rooms - 10


  • Garden
  • Picnic area
  • Terrace


  • If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible pool
  • Wheelchair-accessible registration desk
  • Wheelchair accessible (may have limitations)


  • Designated smoking areas

Room amenities


  • Air conditioning
  • Blackout drapes/curtains


  • Dressing gowns
  • Free toiletries
  • Hairdryer
  • Shower
  • Towels


  • TV channels
  • Flat-screen TV

Food and drink

  • Coffee/tea maker
  • Electric kettle
  • Free bottled water
  • Minibar
  • Fridge


  • Connecting rooms available
  • Desk
  • Free local calls
  • Individually decorated
  • Individually furnished
  • Iron/ironing board (on request)
  • Phone
  • Safe
  • Slippers
  • Soundproofing

Travellers also viewed these properties

See similar properties



Check-in from 2:00 PM - anytime
Minimum check-in age - 18


Check-out before noon
Express checkout

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival

Access methods

Staffed front desk


No pets or service animals allowed

Children and extra beds

Children are welcome
Kids stay free! One child stays free when using existing bedding
Rollaway/extra beds are not available.
Cots (infant beds) are not available

Payment types at the property

Important information

Optional extras

The following fees and deposits are charged by the property at the time of service, check-in or check-out.

  • Fee for buffet breakfast: THB 450 for adults and THB 225 for children (approximately)
  • Airport shuttle fee: THB 700 per vehicle (one-way)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit and window guards

We should mention

Only registered guests are allowed in the guestrooms
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
No pets and no service animals are allowed at this property

Property is also known as

Heriatage Chiang Rai
Heritage Chiang Rai
The Heritage Chiang Rai
The Heritage Chiang Rai Hotel Convention
The Heritage Chiang Rai โ€“ SHA Extra Plus
The Heritage Chiang Rai Hotel and Convention Hotel
The Heritage Chiang Rai Hotel and Convention Chiang Rai
The Heritage Chiang Rai Hotel Convention SHA Extra Plus
The Heritage Chiang Rai Hotel and Convention Hotel Chiang Rai

Overall score and ratings


Very good

Rating 5 - Excellent. 15 out of 29 reviews
5 - Excellent 52%
Rating 4 - Good. 9 out of 29 reviews
4 - Good 31%
Rating 3 - Okay. 1 out of 29 reviews
3 - Okay 3%
Rating 2 - Poor. 3 out of 29 reviews
2 - Poor 10%
Rating 1 - Terrible. 1 out of 29 reviews
1 - Terrible 3%




Staff & service




Property conditions & facilities



5/5 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very friendly price good trees around the hotel are nice
Stayed 1 night in Jan 2022

4/5 Good

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 3 nights in Dec 2021

5/5 Excellent

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful room and nice city views Everything is good to stay with the family 4adlt 2 kids
Stayed 1 night in Dec 2021

1/5 Terrible

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
Before we came to this hotel, we checked the reviews and they were great. This influenced us coming here. When we came to check in, they asked us to come back in an hour. This was a first for us in Thailand. We came back and there was no one to help with the bags. Another first. The room is very nice, but the bathroom is very small. After our second night, the bathroom smelled like an open sewer. They came checked it out and asked us if we wanted to move rooms. When we moved to the new room, they had to fix the door because it would not lock. In the reviews, people said the internet was good. My hotspot from my phone is faster. Down load speed was 19.6 and there is no password security. We tried to use the microwave and hotpot in the room . The plug in did not work. They did come And fix it. They had to attach the wires to the sockets. Customer service at this hotel is poor, because They are under staffed. The best thing about this hotel were they people that worked there. They were very nice but need help. These are the people that were outstanding, N. Bow, N. Time, and Anne the 10th floor maid. We talked with the manager and he apologized and told us that he would relay this info up to the management group. He offered us no help to make this better. We will not stay here again and do not recommend this hotel at all.
Stayed 4 nights in Feb 2020

2/5 Poor

Travelled with partner
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
Very disappointing breakfast, 24 hour music in the hallways that could be heard in the room, extremely loud doors closing, a cold 'library lounge' with fake book covers, friendly but helpless staff.
Stayed 3 nights in Jan 2020