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Rating 10 - Excellent. 1050 out of 1838 reviews" "
10 - Excellent
1,050
Rating 8 - Good. 380 out of 1838 reviews" "
8 - Good
380
Rating 6 - Okay. 211 out of 1838 reviews" "
6 - Okay
211
Rating 4 - Poor. 99 out of 1838 reviews" "
4 - Poor
99
Rating 2 - Terrible. 98 out of 1838 reviews" "
2 - Terrible
98
9.0/10
Cleanliness
8.6/10
Staff & service
8.4/10
Amenities
8.8/10
Property conditions & facilities
8.6/10
Eco-friendliness
Reviews
6/10 Okay
Reham
13 May,2024
Liked: Staff & service
Property is in a great location, close to Michigan Ave shops. Concept is very cool but hotel especially rooms are run down and need updating. TV in my room did not work.
Reham
Stayed 1 night in May 2024
6/10 Okay
Kyle
Travelled with partner
13 May,2024
Disliked: Property conditions & facilities
Overall, the experience advertised does not meet the actual experience
The 21c was in a very convenient location, the staff with very friendly and helpful. We had a room-darkening shade that did not work properly and this was the only concern. It was not repaired over the few days we were there.
Kathy
Stayed 3 nights in May 2024
Response from Guest Services on 7 May,2024
Thank you so much for your feedback. We greatly appreciate it. Cheers!
Dear Hassan,Thank you for your feedback. We're delighted you enjoyed our area and felt safe during your stay at 21c Museum Hotel Chicago. We look forward to welcoming you back for more fun experiences in the future!
Nice clean and quiet place. Room very nice. Staff very nice. The only thing bad was the surprise $28 resort fee they hit you with if you booked the room using a 3rd party (i.e. Expedia)
Kim
Stayed 1 night in Mar 2024
Response from General Manager on 29 Mar,2024
Dear Kim,Thank you for your review. It was a pleasure having you join us recently, and we appreciate you mentioning our impeccable accommodations and dedicated team. Please know that when reservations are made through third-party sites, taxes and fees are not typically included in the listed rate. Should your travels bring you back to the area in the future, we hope you'll consider staying with us again!
Charged me twice for a resort fee, they have a lot of hidden fees here. Hotel is nice walls are thin, and elevator isn’t so clean.
Jyniah
Stayed 1 night in Mar 2024
Response from General Manager on 29 Mar,2024
Dear Jyniah,Thank you for being our guest and sharing your feedback. While we are happy you enjoyed our wonderful hotel, we are sorry you had a couple of concerns. Please know your feedback is important to us and will be shared with the team. If you still have unresolved billing concerns, do not hesitate to reach out to us. Our lines are open, and we want to make sure everything is as it should be.