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Reviews of SureStay Plus Hotel by Best Western Chicago Lombard

2.5 out of 5
SureStay Plus Hotel by Best Western Chicago Lombard
222 E 22nd Street, Lombard, IL

Reviews

8.8

Excellent

Rating 10 - Excellent. 870 out of 1531 reviews" "
Rating 8 - Good. 406 out of 1531 reviews" "
Rating 6 - Okay. 146 out of 1531 reviews" "
Rating 4 - Poor. 63 out of 1531 reviews" "
Rating 2 - Terrible. 46 out of 1531 reviews" "

8.8/10

Cleanliness

9.2/10

Staff & service

8.2/10

Amenities

8.4/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Yasmine

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
clean place and friendly staff
Stayed 1 night in May 2024

10/10 Excellent

Lezell

Travelled with partner
Very clean and well kept
Stayed 1 night in May 2024
Response from Patrick on 22 May,2024
Thank you Lezell for taking the time for a review. Come Back Soon !

10/10 Excellent

Rubbiya

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
I was very reluctant to stay there because I had never heard of them before, but they wete very close to the retreat I was supposed to be at. I was pleasantly surprised that it was very nice, staff was extremely helpful and friendly. Rooms were clean and spacious. For the price, it was a steal.
Stayed 3 nights in May 2024
Response from Ken on 22 May,2024
Thank you for your review. We think of ourselves as a hidden gem in the suburbs of Chicago.

10/10 Excellent

brandon

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect
Stayed 4 nights in May 2024
Response from Patrick on 21 May,2024
Thank you Brandon for taking the time for a review. Come Back Soon !

10/10 Excellent

Anna

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good
Stayed 1 night in May 2024
Response from Patrick on 20 May,2024
Thank you Anna for taking the time for a review. Stay Safe !

8/10 Good

sheadc

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in May 2024
Response from Patrick on 21 May,2024
Thank you for taking the time for a review. Be Safe !

10/10 Excellent

Dreck

Liked: Cleanliness, staff & service, property conditions & facilities
Great stay and clean. Only complaint is the elevator is slow.
Stayed 3 nights in May 2024
Response from Patrick on 20 May,2024
Thank you for taking the time for a review. Stay Safe !

10/10 Excellent

Michele

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place!
Stayed 2 nights in May 2024
Response from Patrick on 20 May,2024
Thank you Michele for leaving a review. We will pass on your kind words to everyone here. Come Back Soon !

6/10 Okay

David A.

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Everything else was good, except the fridge was broken
Stayed 1 night in May 2024
Response from F.D. on 19 May,2024
Thank you for taking the time to leave a review! Stay safe!

10/10 Excellent

Gail

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and staff was friendly.
Stayed 1 night in May 2024
Response from Patrick on 19 May,2024
Thank you Gail for taking the time for a review. We will pass on your kind words to all the staff here. Stay Safe !

8/10 Good

E.F.

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024
Response from Patrick on 20 May,2024
Thank you for leaving a review. Stay Safe !

6/10 Okay

Adit

Disliked: Cleanliness, staff & service
Stayed 3 nights in May 2024
Response from F.D. on 19 May,2024
Thank you for taking the time to leave a review. Stay safe!

10/10 Excellent

SAM

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good
Stayed 1 night in Apr 2024
Response from Patrick on 20 May,2024
Thank you Sam for leaving a review. Come Back Soon !

10/10 Excellent

Stanley

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great Staff and nice location, reasonable prices
Stayed 1 night in May 2024
Response from Patrick on 17 May,2024
Thank you Stanley for taking the time for a review. We will pass on your kins words to all the staff here. Stay Safe !

10/10 Excellent

Hamzeh

Comfortable beds. Clean room.
Stayed 1 night in May 2024
Response from Patrick on 17 May,2024
Thank you Hamzeh for leaving a review. Come Back Soon !

10/10 Excellent

Angela, Stone Mountain

Liked: Cleanliness, staff & service, property conditions & facilities
The staff was very friendly. The room was very clean and an excellent price!
Stayed 1 night in May 2024
Response from Alice on 13 May,2024
Thank you for taking the time to review us. We highly appreciate your business and hope to see you again soon!

10/10 Excellent

Gururaj, Mason

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel is in good and safe location. Breakfast is good with few hot options like waffles and scrambled eggs. Overall it is good stay.
Stayed 1 night in May 2024
Response from Alice on 13 May,2024
Thank you so much for taking the time to leave a review. Your business is highly appreciated. We hope to see you soon in the future.

10/10 Excellent

Deborah

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff. Very Clean.
Stayed 2 nights in May 2024
Response from Patrick on 11 May,2024
Thank you so much Deborah for taking the time for such a nice review. We will pass on your kind words to all the staff here. Stay Safe !

10/10 Excellent

Noel

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
30 to 1 hr away from the city but the place is quiet and safe. Some restaurants around. The hotel smells good and looks clean. Need some improvements on breakfast options. Overall satisfactory stay
Stayed 2 nights in Apr 2024
Response from Patrick on 10 May,2024
Thank you Noel for taking the time for a review. Come Back Soon !

8/10 Good

nandy

Liked: Property conditions & facilities
Very good place
Stayed 2 nights in May 2024
Response from F.D. on 9 May,2024
Thank you for taking the time to leave a review. Stay safe!

10/10 Excellent

Jeffrey

Liked: Cleanliness, staff & service, property conditions & facilities
Really nice location. Quiet inside and out. Beds aren't the most comfortable but the rooms are very clean.
Stayed 2 nights in Apr 2024
Response from F.D. on 8 May,2024
Thank you so much for taking the time to leave us a review! We hope to see you again!

8/10 Good

Kevin

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Would definitely stay there again
Stayed 1 night in May 2024
Response from F.D. on 8 May,2024
Thank you for taking the time to leave us a review. We hope to see you around again!

10/10 Excellent

Buenaventura

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property is clean and quiet, perfect distance from city and close to many shopping and dining places. Staff is really friendly and profesional. Will definitely stay there when visiting Chicago.
Response from F.D. on 7 May,2024
Thank you for taking the time to leave us a review. We hope to see you around again!

10/10 Excellent

Eric

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024
Response from F.D. on 7 May,2024
Thank you for taking the time to leave a review! Stay safe!

10/10 Excellent

Anthony

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great value
Stayed 1 night in Apr 2024
Response from Patrick on 5 May,2024
Thank you Anthony for taking the time for a review. Stay Safe !

10/10 Excellent

Mireya

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was very nice, front desk checked us in at 12pm which was amazing.
Stayed 1 night in Apr 2024
Response from Patrick on 3 May,2024
Thank you Mireya for leaving a review. We will pass on your kind words to all the staff. Stay Safe !

10/10 Excellent

Kristene

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was friendly and helpful. Extremely clean and great amenities for the price point. Bed was comfy, room was large, workout room was small but well equipped and clean, and good breakfast. Well above other hotels in same price category.
Stayed 1 night in May 2024
Response from Patrick on 3 May,2024
Thank you so much Kristene for taking the time for such a nice review. We will pass on your kind words to all the staff here. Come Back Soon !

10/10 Excellent

Yuriy

Stayed 2 nights in Apr 2024
Response from Patrick on 20 May,2024
Thank you Yuriy for leaving a review. Stay Safe !

6/10 Okay

Yasmeen

Business traveller
Liked: Staff & service
Disliked: Cleanliness, amenities
It was right next to the mall and a lot of food places
Stayed 1 night in Apr 2024
Response from FD on 28 Apr,2024
Thank you for taking the time to leave a review. Stay safe!

10/10 Excellent

Gregory

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The eggs were dry.
Stayed 2 nights in Apr 2024
Response from FD on 28 Apr,2024
Thank you for taking the time to leave a review. Stay safe!

10/10 Excellent

Gregory

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The eggs were dry.
Stayed 1 night in Apr 2024
Response from FD on 28 Apr,2024
Thank you for taking the time to leave a review. Stay safe!

10/10 Excellent

Lezell

Liked: Amenities
Great customer service
Stayed 1 night in Apr 2024
Response from FD on 28 Apr,2024
Thank you for taking the time to leave a review! We hope to see you around again!

8/10 Good

Margaret

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff friendly, pretty good breakfast and coffee etc... room clean, bed ok could use some update but overall it was a good staycation.
Stayed 2 nights in Mar 2024
Response from FD on 28 Apr,2024
Thank you for taking the time to leave a review. Stay safe!

10/10 Excellent

Kendall

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Services were very fast and convenient! I was in a rush, and never had to wait.
Stayed 1 night in Apr 2024
Response from FD on 28 Apr,2024
Thank you for taking the time to leave us a review! We hope to see you around again!

10/10 Excellent

Pakaiwan

Travelled with family
Liked: Staff & service, property conditions & facilities
Stayed one night after the arrival from oversea flight because it was not very far from the airport. Staff was nice, place was clean. Breakfast offered very few selections but ok.
Stayed 1 night in Apr 2024
Response from Patrick on 27 Apr,2024
Thank you for taking the time for a review. Please Stay Safe !

4/10 Poor

Darlene

Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
The moment I stepped off the elevator and saw the old, nasty carpet and peeling wallpaper, I knew my room wouldn't be much better. The room had really old, damaged, chipped furniture, a very thin curtain with no blackout curtain, and the sink and toilet must have been for a child they were so low to the ground. You get what you pay for, but never again. Yuk.
Stayed 4 nights in Apr 2024
Response from Patrick on 27 Apr,2024
Thank you for taking the time for a review. Stay Safe !

10/10 Excellent

Brittany

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I really enjoyed my stay here visiting from Michigan. I will definitely be returning anytime I am in Illinois!
Stayed 2 nights in Apr 2024
Response from Patrick on 25 Apr,2024
Thank you so much Brittany for taking the time for such a nice review. Please come back soon !

8/10 Good

Oha

Stayed 1 night in Apr 2024
Response from F.D. on 15 May,2024
Thank you for taking the time to leave us a review. Hope to see you around again!

10/10 Excellent

Bill

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Patrick on 26 Apr,2024
Thank you Bill for leaving a review. Stay Safe !

6/10 Okay

Mercedes

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Rooms could be better. And have softer beds.
Stayed 1 night in Apr 2024
Response from FD on 24 Apr,2024
Thank you for taking the time to leave a review. Stay safe!

10/10 Excellent

Zhenzhao

Liked: Amenities
good
Stayed 1 night in Apr 2024
Response from FD on 24 Apr,2024
Thank you for taking the time to leave us a review! Hope to see you around again!

8/10 Good

Angela

Liked: Cleanliness, staff & service, property conditions & facilities
Room was a little dated but clean and very reasonably priced.
Stayed 1 night in Apr 2024
Response from Ernesto, FD on 23 Apr,2024
Thank you for taking the time to leave a review! We hope to see you around again!

6/10 Okay

Juan

Stayed 1 night in Apr 2024
Response from F.D. on 12 May,2024
Thank you for taking the time to leave a review. Have a good day!

8/10 Good

Jared

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was clean, priced well and the staff was friendly
Stayed 3 nights in Apr 2024
Response from Patrick on 22 Apr,2024
Thank you for leaving a review. Please Stay Safe !

10/10 Excellent

Keri

Travelled with family
Liked: Property conditions & facilities
Very friendly staff, nice clean hotel with complementary breakfast.
Stayed 1 night in Apr 2024
Response from Patrick on 21 Apr,2024
Thank you so much for taking the time for a review. We will pass on your kind words to all the staff here. Come Back Soon !

10/10 Excellent

Marin

Liked: Staff & service, property conditions & facilities
Stayed 3 nights in Apr 2024
Response from Patrick on 22 Apr,2024
Thank you for leaving a review. Stay Safe !

8/10 Good

Peter

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location
Stayed 1 night in Apr 2024
Response from Ernesto, FD on 20 Apr,2024
Thank you for taking the time to leave a review. Stay safe!

8/10 Good

Rebecca

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great price, clean room, comfortable bed, good breakfast.
Stayed 1 night in Apr 2024

10/10 Excellent

Yvonne

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was so nice, we couldn’t check into our original hotel because of miscommunication and it was so easy to check in here. They let us check in early and it was clean and nice. The staff was so welcoming.
Stayed 3 nights in Apr 2024
Response from SG on 19 Apr,2024
Thank you for the wonderful review. We hope to see you on your next visit!

10/10 Excellent

Jeff

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The nicest staff I’ve encountered in years. Maybe I’m just grumpy? However, I feel like standard politeness is really hard to come by lately. Everyone here was cheerful and seemed thankful that you gave them your business. For the price, cleanliness, and the staff I think it’s hard to beat this hotel.
Stayed 1 night in Apr 2024
Response from Patrick on 19 Apr,2024
Thank you so much Jeff for taking the time for such a nice review. We will pass on your kind words to all the staff here. Please Come Back Soon !