Benchmark, Chicago hotels

"Room was clean staff are friendly and kitchen was cleaned. "

"Nice quiet hotel walking distance to a lot of the tourist hot spots. Hotel was nice, could use some cleaning. Hotel is magnificent. "

"Room was horribly humid - in chilly March. To the point that all our clothes were damp. Great area tho and staff were lovely. "

"Staff was really nice. Property has gone under new management and has gone down hill. Room wasn’t clean, toilet was broken, hot water did not work in shower, and also the shower gel in shower was broken. I have stayed here multiple times before and it was great however this time I was disappointed. "

"Everything was perfect. We own a cleaning company so when traveling or staycationing we check the beds for bedbugs, lice and any other critters. Everything was pristine. I also let the phone staff know we were staying for my wife’s birthday and requested a higher room and they did say they couldn’t guarantee that but not only did they give us a higher floor they gave us a corner room also! Probably on of the best views in the building. Thank you for that. The area is also less congested than other parts of downtown. There’s SOME street parking nearby. Walkable distance to 7Eleven, Whole Foods and Jewel. Love this boutique hotel better than the large chain ones. Customer service was also great. We will be back. "

"This Hilton is outdated. There is rust and pealing paint throughout the rooms; especially in the bathrooms. The linen and towels were stained. This is too much for the price and choice of $62 (off-site) and $82 (on property) parking prices."

"My son’s (14) favorite place to stay in Chicago. Clean, modern, easy access to everything."

"I am extremely disappointed with my recent stay. I prepaid for a Lake View room with two Queen beds, but the experience at check-in was deceptive and unprofessional. Upon arrival, the front desk agent disappeared for 10 minutes to whisper with a colleague. He then claimed our room was ready, but we found ourselves in a room with much smaller beds. It felt like a deliberate attempt to see if we’d just "accept" a lower-tier room. When I returned to the desk, I was told no Lake View Queens were available. Our only options were to stay in the cramped beds or move to a non-lake view room. Since we didn't fit in the smaller beds, we moved—effectively paying for a view we didn't get. Management offered some food vouchers as compensation. Since we arrived late and were checking out the next morning, these were useless. I even received an automated text from "Inderjeet" asking about my stay. I replied with these issues and received zero response. After a five-hour flight, the last thing you want is to haggle for the room you already paid for. I expected much better from a Hilton brand."

"We loved the breakfast and how convenient the hotel is from the Magnificent Mile and the river walk."