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Reviews of Best Western Plus South Holland/Chicago Southland

2.5 out of 5
Best Western Plus South Holland/Chicago Southland
17345 Halsted St, South Holland, IL

Reviews

8.6

Excellent

Rating 10 - Excellent. 131 out of 231 reviews" "
Rating 8 - Good. 61 out of 231 reviews" "
Rating 6 - Okay. 13 out of 231 reviews" "
Rating 4 - Poor. 7 out of 231 reviews" "
Rating 2 - Terrible. 19 out of 231 reviews" "

8.8/10

Cleanliness

8.8/10

Staff & service

8.4/10

Amenities

8.6/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

4/10 Poor

Momoe

Business traveller, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Surrounding rooms were listening music so loud till 3am… loud people noise from out side till 2am, pot smoking smell from the hallway .. the property was clean and nice but bad location
Stayed 1 night in Apr 2024
Response from General Manager on 30 Apr,2024
Thank you for completing the review regarding your recent stay at Best Western Plus South Holland, Chicago Southland. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. We take pride in delivering an exceptional stay experience; we regret that we fell short of this on your visit to our hotel. I hope that you will consider staying with us again so that we can have another opportunity to provide you with a superior experience and a chance to exceed your expectations.

10/10 Excellent

Desiree

Liked: Cleanliness, staff & service, property conditions & facilities
Hotel was clean and housekeeping was great, definitely would recommend this hotel
Stayed 1 night in Apr 2024
Response from HK on 27 Apr,2024
THANK YOU FOR YOUR REVIEW. WE WOULD GLADLY WELCOME TO STAY WITH US.

10/10 Excellent

Elaine

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from General Manager on 25 Apr,2024
TThank you for completing the review regarding your recent stay at Best Western Plus South Holland, Chicago Southland. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. Our ultimate goal is to ensure that our valuable guests have a memorable stay experience at our hotel. We are very happy that we were able to accomplish our goal. Thank you again for taking the time out to share a positive review. We appreciate your loyalty to our hotel and we look forward serving you again.

8/10 Good

Valarie

Business traveller
Liked: Staff & service
Disliked: Amenities
Kind staff
Stayed 1 night in Apr 2024
Response from General Manager on 20 Apr,2024
Thank you for completing this review regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We will continue to use all feedback to make positive adjustments to further enhance the guest experience. We look forward to serving you again soon.Thank you again for taking the time to complete the review. We appreciate your loyalty to our hotel.

10/10 Excellent

Fredrick

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was amazing the bed was soft and comfortable room service was great and the breakfast was good. Highly recommend
Stayed 3 nights in Apr 2024
Response from General Manager on 19 Apr,2024
Thank you for completing the review regarding your recent stay at Best Western Plus South Holland, Chicago Southland. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. Our ultimate goal is to ensure that our valuable guests have a memorable stay experience at our hotel. We are very happy that we were able to accomplish our goal. Thank you again for taking the time out to share a positive review. We appreciate your loyalty to our hotel and we look forward serving you again.

10/10 Excellent

Felicia

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location! Clean! Kind staff! We will visit again soon.
Stayed 1 night in Apr 2024
Response from General Manager on 17 Apr,2024
Thank you for completing a review regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We're very happy that we were able to exceed your expectations and created a positive stay experience. We hope you will come back and see us again soon.

8/10 Good

Mariana

Liked: Staff & service, property conditions & facilities
Nice clean hotel ! Had a problem with the soap dispenser breaking and it was continuously leaking soap through the night,but overall it was good
Stayed 1 night in Apr 2024
Response from General Manager on 14 Apr,2024
Thank you for completing this review regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We will continue to use all feedback to make positive adjustments to further enhance the guest experience. We look forward to serving you again soon.Thank you again for taking the time to complete the review. We appreciate your loyalty to our hotel.

10/10 Excellent

Johanny

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I loved the jacuzzi
Stayed 1 night in Mar 2024
Response from General Manager on 2 Apr,2024
Thank you for completing this review regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We will continue to use all feedback to make positive adjustments to further enhance the guest experience. We look forward to serving you again soon.Thank you again for taking the time to complete the review. We appreciate your loyalty to our hotel.

10/10 Excellent

Kimberly

Liked: Cleanliness, staff & service, property conditions & facilities
I would stay there again. Quiet, clean and had an okay breakfast option
Stayed 2 nights in Mar 2024
Response from hk on 29 Mar,2024
Thank you for your review. We would be happy to welcome you.

10/10 Excellent

Bridget

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall, great price for the room and amenities! Will definitely look into staying again.
Stayed 1 night in Mar 2024
Response from H on 10 Mar,2024
Thank you for your review. We'll gladly welcome you back.

10/10 Excellent

Zachary

Business traveller
Liked: Property conditions & facilities
Peaceful and nice people
Stayed 1 night in Mar 2024
Response from General Manager on 5 Mar,2024
Thank you for completing this review regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We will continue to use all feedback to make positive adjustments to further enhance the guest experience. We look forward to serving you again soon.Thank you again for taking the time to complete the review. We appreciate your loyalty to our hotel.

10/10 Excellent

Erica

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great job will be back
Stayed 2 nights in Feb 2024
Response from General Manager on 26 Feb,2024
Thank you for completing the review regarding your recent stay at Best Western Plus South Holland, Chicago Southland. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. Our ultimate goal is to ensure that our valuable guests have a memorable stay experience at our hotel. We are very happy that we were able to accomplish our goal. Thank you again for taking the time out to share a positive review. We appreciate your loyalty to our hotel and we look forward serving you again.

10/10 Excellent

Nina

Stayed 1 night in Feb 2024
Response from General Manager on 26 Feb,2024
Thank you for completing the review regarding your recent stay at Best Western Plus South Holland, Chicago Southland. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. Our ultimate goal is to ensure that our valuable guests have a memorable stay experience at our hotel. We are very happy that we were able to accomplish our goal. Thank you again for taking the time out to share a positive review. We appreciate your loyalty to our hotel and we look forward serving you again.

2/10 Terrible

Tameika

Stayed 1 night in Feb 2024
Response from Rahachel on 26 Feb,2024
Thank you for completing the review regarding your recent stay at Best Western Plus South Holland, Chicago Southland. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. We take pride in delivering an exceptional stay experience; we regret that we fell short of this on your visit to our hotel.I hope that you will consider staying with us again so that we can have another opportunity to provide you with a superior experience and a chance to exceed your expectations.

2/10 Terrible

Anissa, Saint Paul

Travelled with family, Travelled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Had to switch rooms because my first room had hair on the floor and there were crumbs all on the floor and the microwave was super dirty and the second room I got it was still like little crumbs and stuff on the floor and the assistant manager, I don’t even know, he was just rude. The girl who cleaned my room was rude, but the owner of the place was nice. He was respectful but yeah.
Stayed 3 nights in Feb 2024
Response from General Manager on 14 Feb,2024
Thank you for completing the review regarding your recent stay at Best Western Plus South Holland, Chicago Southland. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. We take pride in delivering an exceptional stay experience; we regret that we fell short of this on your visit to our hotel.I hope that you will consider staying with us again so that we can have another opportunity to provide you with a superior experience and a chance to exceed your expectations.

8/10 Good

silvert

Stayed 2 nights in Feb 2024
Response from General Manager on 29 Mar,2024
Thank you for completing the review regarding your recent stay at Best Western Plus South Holland, Chicago Southland. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. Our ultimate goal is to ensure that our valuable guests have a memorable stay experience at our hotel. We are very happy that we were able to accomplish our goal. Thank you again for taking the time out to share a positive review. We appreciate your loyalty to our hotel and we look forward serving you again.

4/10 Poor

Kevin

Stayed 1 night in Jan 2024
Response from General Manager on 29 Mar,2024
Thank you for completing the review regarding your recent stay at Best Western Plus South Holland, Chicago Southland. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. We take pride in delivering an exceptional stay experience; we regret that we fell short of this on your visit to our hotel. I hope that you will consider staying with us again so that we can have another opportunity to provide you with a superior experience and a chance to exceed your expectations.

10/10 Excellent

Amanda

Stayed 1 night in Jan 2024
Response from General Manager on 31 Jan,2024
Thank you for completing a review regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We're very happy that we were able to exceed your expectations and created a positive stay experience. We hope you will come back and see us again soon.

10/10 Excellent

Paula

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A great place to stay
My stay at Best Western Plus was superb. I'd like to give a special thanks to Hannah at the frontdesk she was very kind and demonstrated excellent customer service. The rooms were very clean, the food was goid and the atmosphere was quiet. When i return to Chicago and if in the area I plan to make this my first choice.
Stayed 4 nights in Jan 2024
Response from General Manager on 15 Jan,2024
Thank you for completing the review regarding your recent stay at Best Western Plus South Holland, Chicago Southland. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. Our ultimate goal is to ensure that our valuable guests have a memorable stay experience at our hotel. We are very happy that we were able to accomplish our goal. We look forward serving you again. Thank you again for taking the time out to share a positive review. We appreciate your loyalty to hotel.

10/10 Excellent

JOHNNY

Liked: Amenities
Easy and safe, free parking. Close to food and shopping and future casino. BW has security on site late evening. Great!
Stayed 2 nights in Jan 2024
Response from General Manager on 15 Jan,2024
Thank you for completing a review regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We're very happy that we were able to exceed your expectations and created a positive stay experience. We hope you will come back and see us again soon.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Awesome
Hot breakfast Clean & Comfortable
Stayed 1 night in Dec 2023
Response from General Manager on 15 Jan,2024
Thank you for completing a review regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We're very happy that we were able to exceed your expectations and created a positive stay experience. We hope you will come back and see us again soon.

10/10 Excellent

David

Stayed 1 night in Dec 2023
Response from General Manager on 15 Jan,2024
Thank you for completing a review regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We're very happy that we were able to exceed your expectations and created a positive stay experience. We hope you will come back and see us again soon.

10/10 Excellent

Mallory

Liked: Cleanliness, staff & service, property conditions & facilities
Great front desk service & breakfast. Clean! The area.
Stayed 1 night in Dec 2023
Response from General Manager on 19 Dec,2023
Thank you for completing a review regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We're very happy that we were able to exceed your expectations and created a positive stay experience. We hope you will come back and see us again soon

10/10 Excellent

Elizabeth

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay!
This hotel was better than I expected it to be. Upgraded spacious rooms with very nice wall decor, comfortable beds, free breakfast, and nice lobby. Only thing that went wrong was the elevator being out of order one morning. But it was fixed by the afternoon/evening. Not sure if that happens often or not. If you're just looking for a safe place to sleep and not concerned about great views or nearby restaurants, etc, this is a great pick. Overall this hotel is worth the stay and I'd stay here again.
Stayed 3 nights in Dec 2023
Response from General Manager on 19 Dec,2023
Thank you for completing the review regarding your recent stay at Best Western Plus South Holland, Chicago Southland. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. Our ultimate goal is to ensure that our valuable guests have a memorable stay experience at our hotel. We are very happy that we were able to accomplish our goal. We look forward serving you again. Thank you again for taking the time out to share a positive review. We appreciate your loyalty to hotel.

10/10 Excellent

Joyce

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice Stay
Beautifully renovated hotel. The staff and breakfast were great. The only issue was the elevator, which sounded like it was going to break down at any minute.
Stayed 1 night in Dec 2023
Response from General Manager on 8 Dec,2023
Thank you for completing the review regarding your recent stay at Best Western Plus South Holland, Chicago Southland. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. Our ultimate goal is to ensure that our valuable guests have a memorable stay experience at our hotel. We are very happy that we were able to accomplish our goal. We look forward serving you again. Thank you again for taking the time out to share a positive review. We appreciate your loyalty to hotel.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, room comfort
Good Stay in Great Location
The hotel was pretty nice in a very good location. The gym looked like it hadn’t been used in a while. There was no water in the fountain, no cups, and no towels. Because of this I didn’t know for sure if it’s kept up the same as the rest of the hotel.
Stayed 5 nights in Nov 2023
Response from General Manager on 8 Dec,2023
Thank you for completing this review regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We will use all feedback to make positive adjustments to further enhance the guest experience. We hope you will come back and see us again soon.Thank you again for taking the time to complete the review. We appreciate your loyalty to our hotel.

10/10 Excellent

Nasire

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from General Manager on 8 Dec,2023
Thank you for completing a review regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We're very happy that we were able to exceed your expectations and created a positive stay experience. We hope you will come back and see us again soon.

6/10 Okay

silvert

Stayed 2 nights in Nov 2023
Response from General Manager on 19 Dec,2023
Thank you for completing this review regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We will use all feedback to make positive adjustments to further enhance the guest experience. We hope you will come back and see us again soon.Thank you again for taking the time to complete the review. We appreciate your loyalty to our hotel

8/10 Good

Shirley

Stayed 2 nights in Nov 2023
Response from General Manager on 28 Nov,2023
Thank you for completing a review regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We're very happy that we were able to exceed your expectations and created a positive stay experience. We hope you will come back and see us again soon.

8/10 Good

Dianna

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2023
Response from General Manager on 28 Nov,2023
Thank you for completing this review regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We will use all feedback to make positive adjustments to further enhance the guest experience. We hope you will come back and see us again soon.Thank you again for taking the time to complete the review. We appreciate your loyalty to our hotel.

8/10 Good

David

Stayed 1 night in Nov 2023
Response from General Manager on 28 Nov,2023
Thank you for completing this review regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We will use all feedback to make positive adjustments to further enhance the guest experience. We hope you will come back and see us again soon.Thank you again for taking the time to complete the review. We appreciate your loyalty to our hotel.

10/10 Excellent

Sharron

Stayed 3 nights in Nov 2023
Response from General Manager on 8 Dec,2023
Thank you for completing a review regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We're very happy that we were able to exceed your expectations and created a positive stay experience. We hope you will come back and see us again soon.

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Well Worth the Stay
I booked my friend a stay here after a long 9-hour drive. Thankful reviews never steer wrong! Very nice hotel with outstanding service.
Stayed 1 night in Nov 2023
Response from General Manager on 12 Nov,2023
Thank you for completing the review regarding your recent stay at Best Western Plus South Holland, Chicago Southland. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. Our ultimate goal is to ensure that our valuable guests have a memorable stay experience at our hotel. We are very happy that we were able to accomplish our goal. We look forward serving you again. Thank you again for taking the time out to share a positive review. We appreciate your loyalty to hotel.

10/10 Excellent

Shanell

Stayed 1 night in Nov 2023
Response from General Manager on 4 Dec,2023
Thank you for completing this review regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We will use all feedback to make positive adjustments to further enhance the guest experience. We hope you will come back and see us again soon.Thank you again for taking the time to complete the review. We appreciate your loyalty to our hotel.

10/10 Excellent

Amanda

Travelled with partner
Liked: Staff & service, amenities
Hotel room was cool. Heater kept going in and out and there was a huge hole where you can clearly see outside. Maybe that’s why the room was so cold at times. Also it was a condom wrapper on the side/behind the bed. Overall it was a nice stay.
Stayed 3 nights in Oct 2023
Response from General Manager on 3 Nov,2023
Thank you for completing the review regarding your recent stay at Best Western Plus South Holland, Chicago Southland. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. Our ultimate goal is to ensure that our valuable guests have a memorable stay experience at our hotel. We are very happy that we were able to accomplish our goal. We look forward serving you again. Thank you again for taking the time out to share a positive review. We appreciate your loyalty to hotel.

8/10 Good

Kelly

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
Very clean room. It met my usual expectations for a Best Western. I've never had a bad experience at a Best Western.
Stayed 2 nights in Oct 2023
Response from General Manager on 3 Nov,2023
Thank you for completing the review regarding your recent stay at Best Western Plus South Holland, Chicago Southland. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. Our ultimate goal is to ensure that our valuable guests have a memorable stay experience at our hotel. We are very happy that we were able to accomplish our goal. We look forward serving you again. Thank you again for taking the time out to share a positive review. We appreciate your loyalty to hotel.

10/10 Excellent

Amanda

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
DEFINITELY RECOMMEND!!! The clerk was AMAZING!!! He was so prompt and efficient! The place was immaculate inside and out! When I arrived late in the afternoon, there were employees everywhere cleaning, which I have not seen before at other hotels…only in the mid mornings. There is no carpet, which I love! Very well lit all throughout. Parking is very accommodating, as well. Breakfast was stocked and someone was constantly working it to keep it clean and maintained.
Stayed 1 night in Oct 2023
Response from General Manager on 30 Oct,2023
Thank you for completing the review regarding your recent stay at Best Western Plus South Holland, Chicago Southland. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. Our ultimate goal is to ensure that our valuable guests have a memorable stay experience at our hotel. We are very happy that we were able to accomplish our goal. We look forward serving you again. Thank you again for taking the time out to share a positive review. We appreciate your loyalty to hotel.

8/10 Good

Maurita

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from General Manager on 30 Oct,2023
Thank you for completing the review regarding your recent stay at Best Western Plus South Holland, Chicago Southland. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. Our ultimate goal is to ensure that our valuable guests have a memorable stay experience at our hotel. We are very happy that we were able to accomplish our goal. We look forward serving you again. Thank you again for taking the time out to share a positive review. We appreciate your loyalty to hotel.

10/10 Excellent

Patricia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from General Manager on 26 Oct,2023
Thank you for completing a review regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We're very happy that we were able to exceed your expectations and created a positive stay experience. We hope you will come back and see us again soon.

10/10 Excellent

Glenn

Stayed 1 night in Oct 2023
Response from General Manager on 6 Nov,2023
Thank you for completing a review regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We're very happy that we were able to exceed your expectations and created a positive stay experience. We hope you will come back and see us again soon.

10/10 Excellent

Yolanda

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Service was good. Room was very clean.
Stayed 2 nights in Sep 2023
Response from General Manager on 16 Oct,2023
Thank you for completing a review regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We're very happy that we were able to exceed your expectations and created a positive stay experience. We hope you will come back and see us again soon.

6/10 Okay

Eustacia

Stayed 3 nights in Oct 2023
Response from General Manager on 16 Oct,2023
Thank you for completing this review regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We will use all feedback to make positive adjustments to further enhance the guest experience. We hope you will come back and see us again soon.Thank you again for taking the time to complete the review. We appreciate your loyalty to our hotel.

10/10 Excellent

Trina

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Always a nice safe stay at this hotel.
Stayed 1 night in Oct 2023
Response from General Manager on 12 Oct,2023
Thank you for completing the review regarding your recent stay at Best Western Plus South Holland, Chicago Southland. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. Our ultimate goal is to ensure that our valuable guests have a memorable stay experience at our hotel. We are very happy that we were able to accomplish our goal. We look forward serving you again. Thank you again for taking the time out to share a positive review. We appreciate your loyalty to hotel.

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean have already booked my next stay
Stayed 2 nights in Oct 2023
Response from General Manager on 9 Oct,2023
Thank you for completing the review regarding your recent stay at Best Western Plus South Holland, Chicago Southland. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. Our ultimate goal is to ensure that our valuable guests have a memorable stay experience at our hotel. We are very happy that we were able to accomplish our goal. We look forward serving you again. Thank you again for taking the time out to share a positive review. We appreciate your loyalty to hotel.

10/10 Excellent

Kristi

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay
We stayed one night. Check in was quick and easy. Staff was very nice and friendly. Our room was clean and the best thing was that the floors were not carpet. They were a type of wood laminate which is so much cleaner than yucky carpet. I would highly recommend.
Stayed 1 night in Oct 2023
Response from General Manager on 9 Oct,2023
Thank you for completing the review regarding your recent stay at Best Western Plus South Holland, Chicago Southland. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. Our ultimate goal is to ensure that our valuable guests have a memorable stay experience at our hotel. We are very happy that we were able to accomplish our goal. We look forward serving you again. Thank you again for taking the time out to share a positive review. We appreciate your loyalty to hotel.

10/10 Excellent

Juan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Todo
Stayed 2 nights in Oct 2023
Response from General Manager on 9 Oct,2023
Thank you for completing the review regarding your recent stay at Best Western Plus South Holland, Chicago Southland. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. Our ultimate goal is to ensure that our valuable guests have a memorable stay experience at our hotel. We are very happy that we were able to accomplish our goal. We look forward serving you again. Thank you again for taking the time out to share a positive review. We appreciate your loyalty to hotel.

2/10 Terrible

Rishon

Travelled with family
Liked: Property conditions & facilities
We stayed from Friday 11-6 to 11-8. Our rooms had hair all on the sheets in the bathroom on the floor and in the shower. But it was clean other then that. I left my sandles in the built in stand by where the ironing board was. I went back and they where gone. The maid was right outside the room when we checked out, she stole my sandles the room wasn't taken by the time i got back to the hotel. So make sure you have everything before leaving or your stuff will be stolen too im.sure.The front staff checked the room twice and asked her she lied of course. I don't have my sandles we check all bags and i don't have them,and really need them for my swollen feet when i cannot wear my shoes. Also the pool wasn't available one of the reasons we picked best Western to stay at.
Stayed 1 night in Oct 2023
Response from General Manager on 11 Oct,2023
Thank you for completing the review regarding your recent stay at Best Western Plus South Holland, Chicago Southland. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. We take pride in delivering an exceptional stay experience; we regret that we fell short of this on your visit to our hotel. I hope that you will consider staying with us again so that we can have another opportunity to provide you with a superior experience and a chance to exceed your expectations

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Loved it will definitely be back and make breakfast in time!
Stayed 1 night in Sep 2023
Response from General Manager on 6 Oct,2023
Thank you for completing a review regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We're very happy that we were able to exceed your expectations and created a positive stay experience. We hope you will come back and see us again soon.

10/10 Excellent

Paul Wm

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2023
Response from General Manager on 27 Sept,2023
Thank you for completing the review regarding your recent stay at Best Western Plus South Holland, Chicago Southland. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. Our ultimate goal is to ensure that our valuable guests have a memorable stay experience at our hotel. We are very happy that we were able to accomplish our goal. We look forward serving you again. Thank you again for taking the time out to share a positive review. We appreciate your loyalty to hotel.

8/10 Good

Nanette

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Overall I gave this hotel a 4 star rating for convenience, cleanliness, and safety. The only thing I didn’t like about it was the pool not being opened for guests to enjoy. I hope there’s a pool and a hot tub to open soon.
Stayed 2 nights in Sep 2023
Response from General Manager on 25 Sept,2023
Thank you for completing a review regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We're very happy that we were able to exceed your expectations and created a positive stay experience. We're hoping to have our pool renovations completed by next summer. We hope you will come back and see us again soon.