Indoor pool

Reviews of Courtyard by Marriott Chicago Arlington Heights / South

3 out of 5
Courtyard by Marriott Chicago Arlington Heights / South
100 W Algonquin Rd, Arlington Heights, IL

Reviews

8.6

Excellent

Rating 10 - Excellent. 523 out of 1001 reviews" "
Rating 8 - Good. 324 out of 1001 reviews" "
Rating 6 - Okay. 99 out of 1001 reviews" "
Rating 4 - Poor. 36 out of 1001 reviews" "
Rating 2 - Terrible. 19 out of 1001 reviews" "

9.0/10

Cleanliness

9.0/10

Staff & service

8.2/10

Amenities

8.6/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Wanda

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice place
Stayed 2 nights in Apr 2024

6/10 Okay

kristen

Travelled with partner
Liked: Cleanliness, staff & service
Disliked: Amenities
The staff were helpful. The bar/restaurant even though has a limited menu...the food was very good. The lounge area was nice ... but had very worn chairs. We were very surprised that there were no usb outlets in our room or anywhere.
Stayed 1 night in Apr 2024
Response from Customer Service on 29 Apr,2024
Kristen, it's wonderful to hear that you enjoyed the food at our on-site restaurant and found our team members helpful. We are in the process of considering updates to both the lounge area and the amenities in the rooms to better meet our guests' expectations. Your comments will be taken into consideration in our ongoing improvement efforts. Thank you for sharing your experience at Courtyard Chicago Arlington Heights. We look forward to welcoming you back.

10/10 Excellent

JAGADISH

Liked: Cleanliness, staff & service, property conditions & facilities
Proximity to airport
Stayed 1 night in Apr 2024
Response from Customer Service on 7 Apr,2024
JAGADISH, thank you for choosing the Courtyard Chicago Arlington Heights. We're glad our location close to the airport was convenient for you. We hope your stay was comfortable and look forward to welcoming you back soon.

8/10 Good

Jaime

Travelled with family and small children, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and good sized. Exactly what we booked and they had a pack-n-play for baby to sleep in.
Stayed 2 nights in Mar 2024
Response from Customer Service on 31 Mar,2024
Jaime, it's wonderful to hear you appreciated the cleanliness and generous size of your room at Courtyard Chicago Arlington Heights. We're also pleased to know that our provision of a pack-n-play contributed to a comfortable stay for your baby. We look forward to welcoming you back in the future.

8/10 Good

Naoki

Stayed 3 nights in Mar 2024
Response from Customer Service on 28 Mar,2024
Naoki, thank you for rating your stay at Courtyard Chicago Arlington Heights. We are thrilled that you had an enjoyable experience. On your next visit, we hope to make it even better and achieve a top score. Looking forward to welcoming you back again soon!

10/10 Excellent

Alexander

Stayed 1 night in Mar 2024
Response from Customer Service on 14 Apr,2024
Thanks for the fantastic rating, Alexander!It's outstanding we could exceed your expectations during your stay at Courtyard Chicago Arlington Heights. We're all looking forward to your next stay with us.

10/10 Excellent

Scott

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Not the newest of properties but the staff went out of their way to make our stay excellent
Stayed 4 nights in Mar 2024
Response from Customer Service on 25 Mar,2024
Scott, thanks for your review. It's encouraging to hear that our team members at Courtyard Chicago Arlington Heights ensured that your stay was excellent despite the hotel's long-standing history. We hope to welcome you back in the future for another unique experience.

10/10 Excellent

Mao

Business traveller
Liked: Property conditions & facilities
The only issue I have of this property is that there’s only one elevator for the entire building. Otherwise staff are very helpful.
Stayed 1 night in Mar 2024
Response from Customer Service on 22 Mar,2024
Mao, it's wonderful to hear that you found our team members at Courtyard Chicago Arlington Heights to be helpful. We appreciate your feedback about the elevator, as it allows us to continuously improve our guests' experience. Thank you for your review, and we hope to see you again soon.

6/10 Okay

Janette

Travelled with partner
The facility has the weirdest layout with stairs at one end and an elevator in a spot you will never find without a map. It does have a nice little area with a fireplace near the lobby. room was adequate but basic
Stayed 1 night in Mar 2024
Response from Customer Service on 20 Mar,2024
Janette, we appreciate you taking the time to write a review. It's pleasing to know that the fireplace seating area near the lobby was enjoyable. We understand that navigating the building was a challenge, and we're continuously refining our guidance to make it easier. Regarding your accommodations, we strive to create a comfortable and functional environment for our guests. Your comments are valuable input for possible upcoming improvements. Thanks again, and we hope to see you on your next trip.

10/10 Excellent

James

Travelled with family, Travelled with family and small children, Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Very clean hotel and their pool is heated. Very friendly staff. I would recommend staying at this place.
Stayed 1 night in Mar 2024
Response from Customer Service on 11 Mar,2024
James, thank you so much for your kind words about Courtyard Chicago Arlington Heights. We're thrilled that you enjoyed our well-maintained environment, heated pool and the warm hospitality of our team members. We truly appreciate your recommendation and can't wait to welcome you back for another great stay.

10/10 Excellent

Alexis

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The lady at the front desk that checked me in was great and welcoming. I enjoyed engaging in conversation with her!!!! Awesome pick for the shift
Stayed 1 night in Mar 2024
Response from Customer Service on 10 Mar,2024
Alexis, thank you so much for your kind words about the welcoming atmosphere provided by our team member at the front desk of Courtyard Chicago Arlington Heights. Engaging conversation is something we value and we're thrilled you appreciated this aspect during your check-in process. We'll certainly relay your compliments to her. We look forward to your next visit.

4/10 Poor

Daniel

Business traveller
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Room has gum marks on the carpet. Peeling wallpaper and peeling dirty caulking and grout in the bathroom
Stayed 4 nights in Mar 2024
Response from Customer Service on 9 Mar,2024
Daniel, we truly regret to read about your recent experience regarding the room's upkeep. It's our topmost priority to ensure our lodging facilities are spotless and well maintained. It seems we fell short during your stay, and for that, we extend our sincere apologies. We are actively addressing your concerns as we continually strive to enhance guest experiences. We are hopeful for an opportunity to better serve you in the future.

10/10 Excellent

Rebecca

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2024
Response from Customer Service on 5 Feb,2024
Rebecca, thank you so much for choosing to stay at Courtyard Chicago Arlington Heights. We're ecstatic that your experience was great, judging by the rating. We're looking forward to your next visit!

4/10 Poor

Davon

Disliked: Amenities, property conditions & facilities
Courtyard Marriotts can vary to very nice to depressing - this fell on the depressing side of things. Dark, drab, and no wifi whatsoever - which they tried to blame on the weather, even though wifi for neighboring hotels came through strong enough! Would not recommend this particular Courtyard.
Stayed 2 nights in Jan 2024
Response from Customer Service on 19 Jan,2024
Davon, we're sorry to hear that your stay didn't meet your expectations. It's regrettable that you found the ambiance not to your liking and experienced wireless connectivity issues. While weather conditions can occasionally have an impact on services, we understand your concerns, as reliable service is fundamental. We will take your comments into account as feedback for continuous improvement. We hope to have an opportunity to leave you with a more favorable impression in the future.

10/10 Excellent

Mazen

Stayed 2 nights in Jan 2024
Response from Customer Service on 2 Feb,2024
Mazen, thank you for choosing Courtyard Chicago Arlington Heights. We're thrilled to know you've had a positive experience with us. We hope to have the opportunity to serve you again. Safe travels!

4/10 Poor

Jennifer

Liked: Cleanliness
Disliked: Property conditions & facilities, room comfort
A big disappointment.
We woke up with very bad back pain due to the huge sag in the mattress. We had to throw our leftovers away the next day when we saw our refrigerator did not work. Told manager about it, she gave a vague she will have maintenance look into it, so we were just out, I guess. Very limited tv channels. For a Wyndham hotel, and for the area, expected much better. Will not go back.
Stayed 2 nights in Dec 2023
Response from Customer Service on 26 Dec,2023
Jennifer, we're disappointed to hear that your stay didn’t meet expectations. It's regretful that you encountered discomfort with the bed and an issue with the refrigerator. Assuring guest satisfaction is our priority, and we assure you that your feedback has been received by the relevant departments. Our team is dedicated to improving based on guest insights. We also acknowledge the preferences on TV channels and are constantly working on augmenting our amenities. We hope to have another chance to leave a more positive impression in the future.

10/10 Excellent

Jeff

Liked: Cleanliness
Stayed 1 night in Dec 2023
Response from Customer Service on 26 Dec,2023
Jeff, it's fantastic to read that you had a 5-star experience at Courtyard Chicago Arlington Heights. We trust you enjoyed your stay and we're eager to welcome you back anytime in the future.

10/10 Excellent

Paul

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I always enjoy Courtyard by Marriot. Free, delicious breakfast. Clean rooms, Nice lobby and services.
Stayed 1 night in Dec 2023
Response from Customer Service on 12 Dec,2023
Paul, it's excellent to know you always enjoy your stays at Courtyard Chicago Arlington Heights. We're thrilled that you find our complimentary breakfast delicious, the cleanliness of our rooms up to par, and appreciate our inviting lobby and services. We aim to maintain such high standards and hope to welcome you back soon for another enjoyable experience.

6/10 Okay

Andrew

Stayed 3 nights in Dec 2023
Response from Customer Service on 28 Dec,2023
Andrew, we appreciate your feedback and see that there may have been some aspects of your stay that didn't meet your expectations. We strive to continuously improve our guest experience and would appreciate any insight you could provide about your stay. We're looking forward to your next visit and making your experience even better.

10/10 Excellent

Tricia

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Pleasant stay!
Clean, friendly staff, had all I need after a wedding! Cute courtyard :)
Stayed 1 night in Dec 2023
Response from Customer Service on 5 Dec,2023
Tricia, thank you for sharing your experiences at the Courtyard Chicago Arlington Heights. We're thrilled you had everything you needed following your wedding. It's wonderful to hear our team members' friendliness and our pristine environment added to your stay. Our courtyard certainly has its charm! We appreciate your positive feedback and look forward to your next visit.

6/10 Okay

Ann

Stayed 3 nights in Nov 2023
Response from Customer Service on 18 Dec,2023
Ann, thanks for leaving a review based on your stay. We're committed to continuous improvement and your feedback defintiely assists with that. Thank you for choosing us and we hope to see you again.

10/10 Excellent

Chris

Travelled with family
Great service. Rooms and staff were great.
Stayed 2 nights in Nov 2023
Response from Customer Service on 29 Nov,2023
Chris, we appreciate your fantastic review of Courtyard Chicago Arlington Heights. We're thrilled to hear our high-quality service and superb team members made your stay memorable. We look forward to your next visit, ensuring another delightful experience.

10/10 Excellent

Shiho

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2023
Response from Customer Service on 23 Nov,2023
Shiho, thank you for your top rating of Courtyard Chicago Arlington Heights. We're delighted your stay was seamless and hope to welcome you back for an equally enjoyable visit in the future.

10/10 Excellent

Vickie

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was very close to a event I went too.. Is a older property but looks to be remodeled and very nice.. would recommend to anyone and price was good..
Stayed 1 night in Nov 2023
Response from Customer Service on 13 Nov,2023
Vickie, thank you for choosing the Courtyard Chicago Arlington Heights and for your amazing recommendation. We're incredibly pleased that our property's convenient location met your needs. It's fantastic to hear that you found our rates competitive as well. We're eagerly awaiting your return.

6/10 Okay

Laura

Liked: Cleanliness, staff & service, room comfort
Disliked: Property conditions & facilities
A bit disappointing for Courtyard. 1st room, TV didnt work. Very easy move to next room, phenomenal staff response. 2nd room wallpaper needs repair, replaced in multiple places. Tub tile at floor needs cleaned or replaced.
Stayed 1 night in Nov 2023
Response from Customer Service on 7 Nov,2023
Laura, thank you for taking the time to share your feedback. It's regrettable to hear that you initially encountered an issue with the television in your room. We're glad our team members were able to promptly assist in switching rooms. We’ve noticed your comments regarding the state of the second room assigned, we always strive to ensure every aspect of our guest rooms is up to standard. Your observations aid us in doing just that. We hope to have another chance to regain your confidence in the future.

10/10 Excellent

Rachel

Liked: Cleanliness
Stayed 1 night in Nov 2023
Response from Customer Service on 3 Nov,2023
Rachel, we are thrilled to know you had an excellent stay at Courtyard Chicago Arlington Heights. Your perfect rating is greatly appreciated and we're eagerly anticipating your next visit. Thank you for choosing us.

10/10 Excellent

Mike

Travelled with family
Great service and clean and everything worked
Stayed 2 nights in Oct 2023
Response from Customer Service on 1 Nov,2023
Mike, it's wonderful to hear that you enjoyed your stay at Courtyard Chicago Arlington Heights! We appreciate your compliments about our seamless service and pristine cleanliness. We look forward to welcoming you back next time your travels bring you to Arlington Heights.

10/10 Excellent

Louis

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Love this hotel. Great for a getaway
I absolutely love this hotel. This is not our first time here and every time we’ve never had a problem. Big bathrooms beautiful vanity comfortable bed clean sheets as well as an updated television. The only problem is there connectivity. I don’t know if they have DISH but the signal kept going on certain channels.
Stayed 1 night in Oct 2023
Response from Customer Service on 29 Oct,2023
Louis, it's fantastic to hear that you consistently appreciate the Courtyard Chicago Arlington Heights, particularly our spacious bathrooms, attractive vanities, cosy beds, and modern televisions. We appreciate your feedback about the television signal and understand the importance of uninterrupted entertainment. We are looking into this matter to ensure an even more enjoyable experience during future visits. Thank you for making us your hotel of choice and we eagerly anticipate your next stay.

6/10 Okay

Verified traveller

Liked: Room comfort
Stayed 2 nights in Oct 2023
Response from Customer Service on 23 Oct,2023
Thank you for sharing your feedback!We are happy that you are satisfied with everything. If there's anything we could have done to make your experience with us more enjoyable, please let us know. We look forward to sharing a more positive experience with you soon.

6/10 Okay

Patti

Stayed 1 night in Oct 2023
Response from Customer Service on 2 Nov,2023
Patti, we truly wish that your overall experience during your stay with us has been better. Rest assured, we have taken note of your rating and will utilize it to enhance our services moving forward.

2/10 Terrible

John

Travelled with family, Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities
NOTHING!
Stayed 6 nights in Sep 2023
Response from Customer Service on 9 Oct,2023
John, we are sorry to hear that your experience was not up to expectations. We appreciate the feedback and will use this to improve our services. We hope that you'll give us the opportunity to serve you better in the future.

10/10 Excellent

kaleena, detroit

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice low key hotel. Gas stations , mall and food nearby. Long way into town but that’s okay. Comfortable and clean
Stayed 3 nights in Aug 2023
Response from Customer Service on 6 Oct,2023
Kaleena, it's wonderful to hear you found Courtyard Chicago Arlington Heights to be a nice and relaxed place to stay. We're delighted you enjoyed the convenience of nearby amenities and found the distance to town acceptable. We're also thrilled that you appreciated the comfort and cleanliness of our hotel. Please come back and visit us again when you're next in the area.

10/10 Excellent

Thomas, LEXINGTON

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to interstate and grocery/dining
Stayed 2 nights in Sep 2023
Response from Customer Service on 25 Sept,2023
Thomas, it's wonderful to hear your stay at Courtyard Chicago Arlington Heights was conveninet. Moreover, we're pleased the location worked well for your needs, especially with the proximity to freeway access and nearby dining options. We appreciate your positive feedback and hope to see you again in the future. Until then, safe travels!

10/10 Excellent

Alejandro

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Sep 2023
Response from Customer Service on 25 Sept,2023
Thank you for the perfect rating, Alejandro!We are very pleased to hear that you had a wonderful stay at Courtyard Chicago Arlington Heights. Providing satisfying and comfortable stays is always what we strive for. We'd love to have you back again soon!Thanks again for the feedback!

10/10 Excellent

Mary

Liked: Property conditions & facilities
Great!
Stayed 1 night in Sep 2023
Response from Customer Service on 23 Sept,2023
Thanks for the perfect rating, Mary! We can't wait to see you again soon for another amazing experience at Courtyard Chicago Arlington Heights. Have a great day!

10/10 Excellent

Gerald

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice accommodations and area is nice and good access to restaurants and shopping centers
Stayed 1 night in Sep 2023
Response from Customer Service on 20 Sept,2023
Gerald, it's wonderful to hear that you had an enjoyable stay at Courtyard Chicago Arlington Heights. We're delighted that our location provided you with easy access to a variety of dining and shopping options. We genuinely appreciate your feedback and look forward to welcoming you back in the future.

4/10 Poor

Riley

Business traveller
Disliked: Staff & service
Climate control was loud. No continental breakfast. Sparce shuttle service, used when they feel necessary, even with drivers and shuttles readily available.
Stayed 4 nights in Sep 2023
Response from Customer Service on 18 Sept,2023
Riley, thank you for taking the time to share your feedback. It's unfortunate that you faced issues with the climate control system, as we aim to make every guest's stay comfortable. The absence of a continental breakfast and your comments about our shuttle service are noted. Rest assured we're continuously striving to improve our guest offerings. Your review will be considered as an important contribution to our improvement efforts.

6/10 Okay

Robert

Business traveller
Liked: Cleanliness
Disliked: Property conditions & facilities
Stayed 2 nights in Sep 2023
Response from Customer Service on 12 Sept,2023
Thank you for taking the time to submit this feedback, Robert.We are very pleased to hear that you found your stay to be agreeable. We regret to hear your time was less than perfect. We will share your feedback with our team moving forward. We look forward to hosting you again so that we can share a better stay with you.

8/10 Good

Tyler N

Stayed 1 night in Sep 2023
Response from Customer Service on 29 Sept,2023
Tyler, thank you for your positive rating of Courtyard Chicago Arlington Heights. It's fantastic that your experience with us was enjoyable. We're committed to providing exceptional experiences to all our guests. We hope to welcome you back soon so that we can strive to make your next stay a perfect one.

8/10 Good

Bao

Stayed 1 night in Sep 2023
Response from Customer Service on 29 Sept,2023
Bao, it's great to see you enjoyed your stay at Courtyard Chicago Arlington Heights. We appreciate your feedback and hope to serve you again in the future. Thanks for sharing your rating with us!

6/10 Okay

Humberto

Liked: Cleanliness, staff & service, property conditions & facilities
Good place to stay close to small mall within walking distance, however the extra charge for parking is not good, should be free as you are already booking the night there.
Stayed 1 night in Sep 2023
Response from Customer Service on 8 Sept,2023
Humberto, thank you for sharing your thoughts about your experience, however, I am slightly confused because our property does not charge for parking and I am trying to ensure that you are reviewing the correct property. We all certainly hope to welcome you (back) to our hotel in the future.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from Customer Service on 7 Sept,2023
Thank you for sharing your thoughts with us!It's great to see we provided you with such great hospitality. We're hoping we'll be seeing you again during your next visit to Courtyard Chicago Arlington Heights.

8/10 Good

Robert

Liked: Cleanliness, staff & service, property conditions & facilities
Good choise.
Stayed 2 nights in Aug 2023
Response from Customer Service on 4 Sept,2023
Thank you for the 4-star rating, Robert!It's pleasing to know we've left you with a great impression. We can't wait to see you again soon so we can share an even better experience with you at Courtyard Chicago Arlington Heights. Thank you again for sharing!

10/10 Excellent

Angela

Liked: Cleanliness, staff & service, property conditions & facilities
Pool was nice. Conveniently located. Would have liked to see a breakfast bar included with the room.
Stayed 1 night in Aug 2023
Response from Customer Service on 3 Sept,2023
Angela, we're delighted to hear you enjoyed the pool and found Courtyard Chicago Arlington Heights conveniently situated. We note your suggestion about incorporating a breakfast bar with the room for an even better stay. Sharing your experience is highly appreciated, and we assure you that it will be taken into consideration. Thank you for the kind review!

10/10 Excellent

Pamela

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel is wonderful! The pool area was a hit with my kids. We will add this hotel to our travel plans for all future Chicago area overnights. 😊
Stayed 1 night in Aug 2023
Response from Customer Service on 31 Aug,2023
Pamela, it's fantastic to hear you had an enjoyable stay at Courtyard Chicago Arlington Heights. Your feedback about the pool area resonating with your children is great to hear. Our team is thrilled to know that we will be your go-to destination for future Chicago visits. We eagerly anticipate your return for another memorable experience.

6/10 Okay

Calvin

Business traveller
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
For whatever ridiculous reason, Marriotts have attrocious wi-fi which in this day and age is like bad ac. The area around the hotel is a little dicey.
Stayed 1 night in Aug 2023
Response from Customer Service on 29 Aug,2023
Calvin, thank you for sharing your experience. It's unfortunate to hear about your concerns regarding the Wi-Fi, as we profoundly appreciate the importance of constant connectivity. For any issues you have encountered during your stay, you're always welcome to reach out to our team members who are devoted to making your stay comfortable. Regarding the surrounding area, rest assured it usually gets favorable comments for convenience. We hope to have the chance to serve you again and deliver an improved experience.

10/10 Excellent

Rodney, Fairport

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice facility
Stayed 1 night in Aug 2023
Response from Customer Service on 23 Aug,2023
Thanks for sharing this perfect rating, Rodney!We're thrilled to hear you enjoyed your stay at Courtyard Chicago Arlington Heights! It's our pleasure to accommodate you to the fullest extent. After all, your happiness is our top priority! We're already looking forward to your next visit!

10/10 Excellent

Gisury

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Family get away was perfect
Stayed 1 night in Aug 2023
Response from Customer Service on 22 Aug,2023
Thank you for the great rating, Gisury!We are always working very hard to provide a high-quality experience for all of our guests. It's excellent to hear that you had a lovely stay at Courtyard Chicago Arlington Heights! We hope you plan on staying with us again soon!We're looking forward to your next visit!

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Everything that happens in the hall is pretty loud inside the room. Not a bad place but for the $$ I would choose another hotel next time.
Stayed 1 night in Aug 2023
Response from Customer Service on 23 Aug,2023
We appreciate your feedback and are sorry to hear that noise levels from the hallway affected your stay. We strive to ensure a tranquil environment and it seems we fell short during your stay. We hope you will reconsider and give us another chance to improve your experience in the future.

10/10 Excellent

Sadik

Liked: Cleanliness, staff & service, property conditions & facilities
Only the internet is bad. You have to pay to get good internet…
Stayed 1 night in Aug 2023
Response from Customer Service on 20 Aug,2023
Sadik, we appreciate your high rating. At Courtyard Chicago Arlington Heights, we continuously aim to enhance the guest experience. We're really sorry about the Internet service not being up to the mark. Rest assured the feedback regarding the WiFi has been noted, and we aim to provide a more seamless Internet experience for guests in the future.