Reception
Check availability

Reviews of Holiday Inn Express & Suites Prospect Heights, an IHG Hotel

3 out of 5
Holiday Inn Express & Suites Prospect Heights, an IHG Hotel
600 N Milwaukee Ave, Prospect Heights, IL

Reviews

9.0

Wonderful

Rating 10 - Excellent. 418 out of 610 reviews" "
Rating 8 - Good. 126 out of 610 reviews" "
Rating 6 - Okay. 34 out of 610 reviews" "
Rating 4 - Poor. 11 out of 610 reviews" "
Rating 2 - Terrible. 21 out of 610 reviews" "

9.2/10

Cleanliness

9.2/10

Staff & service

8.8/10

Amenities

9.2/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Melissa, Mishawaka

Liked: Amenities, property conditions & facilities
It’s a great place to stay…but some receptionist are not very friendly I don’t know why? But had a good stay
Stayed 1 night in May 2024

10/10 Excellent

Bridget

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The morning breakfast was really good. The rooms were kept neat and the staff were really nice
Stayed 3 nights in May 2024

10/10 Excellent

Austin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff and maintenance team were very helpful and accommodating to anything I needed. There was complimentary breakfast every morning when I stayed there which was a big plus. Overall, 10/10 would recommend, I enjoyed my stay and would stay there again when visiting Chicago.
Stayed 3 nights in May 2024
Response from agm on 23 May,2024
Thank you for your wonderful review! We're delighted to hear you enjoyed your stay and our complimentary breakfast. We look forward to welcoming you back on your next visit to Chicago!

10/10 Excellent

Amber

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Pros: family friendly, kind staff from check in to check out. Gym was nice too. Breakfast was decent. Loved having coffee always available. Cons: Far from downtown Chicago, but not the worst.
Stayed 4 nights in May 2024
Response from agm on 21 May,2024
Thanks for the positive feedback! Glad you enjoyed our family-friendly atmosphere, attentive staff, and amenities like the gym and breakfast. We'll keep that coffee flowing for you!

10/10 Excellent

Ahmed

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in May 2024
Response from agm on 23 May,2024
Thank you for your wonderful review! We're thrilled to hear you had a perfect stay and look forward to welcoming you back soon.

6/10 Okay

Lorena, Downey

Travelled with partner
Liked: Staff & service
Disliked: Amenities
We had to check out early due to water being shut off early. Wish we had known when we checked rather than the night before.
Stayed 3 nights in May 2024
Response from agm on 17 May,2024
We apologize for the inconvenience caused by the water shutoff and for the late notice. We appreciate your understanding and will work to improve our communication. Thank you for your feedback.

8/10 Good

Jane

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great price
Stayed 2 nights in May 2024
Response from agm on 14 May,2024
Thank you for the review!

6/10 Okay

SYLVIA

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
I had 2 rooms $th floor the shower head was installed at 90 degree angle and the water hit the opposite wall or straight in the face. not adjustable the 5th floor room the shower only had cold water.
Stayed 2 nights in May 2024
Response from agm on 14 May,2024
Apologies for the inconvenience. We'll address these concerns promptly.

10/10 Excellent

Marsel

Liked: Cleanliness, staff & service, property conditions & facilities
Nice hotel
Stayed 1 night in May 2024
Response from agm on 14 May,2024
Glad you enjoyed your stay! Hope to see you again in the future.

8/10 Good

Muhammad Awais

Liked: Cleanliness, staff & service, property conditions & facilities
Good stay overnight. Flight got cancelled and booked last minute. Very convenient
Stayed 1 night in May 2024
Response from agm on 10 May,2024
Thank you for choosing us during your unexpected stay! We're glad to hear it was convenient for you. Safe travels!

10/10 Excellent

John

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I Thought it was pretty clean and the staff was very polite. Rooms were clean. I just loved it.
Stayed 1 night in May 2024
Response from agm on 10 May,2024
Glad to hear you enjoyed your stay! We appreciate your kind words.

2/10 Terrible

Alberto

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Stayed 3 nights in Apr 2024
Response from agm on 7 May,2024
We will do our best for the improvement for your better next stay! Thank you for your feedback.

10/10 Excellent

Chris

Business traveller
Liked: Amenities
Good location, parking could be better
Stayed 1 night in May 2024
Response from agm on 7 May,2024
Great to hear you liked the location! We will work on the improvement. Thanks for your feedback.

10/10 Excellent

Stephanie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Was clean and staff was friendly
Stayed 3 nights in Apr 2024
Response from agm on 1 May,2024
Thank you for your kind words! We're delighted to hear you found our hotel clean and our staff friendly. We hope to welcome you back soon!

10/10 Excellent

Ellie

Liked: Cleanliness
Stayed 4 nights in Apr 2024
Response from agm on 1 May,2024
Thank you for your feedback!

10/10 Excellent

Jennifer

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The breakfast was delicious! And rooms were clean!
Stayed 1 night in Apr 2024
Response from agm on 25 Apr,2024
Thank you for the kind feedback! We're glad you enjoyed the breakfast and found the rooms clean.

10/10 Excellent

Antwain

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Apr 2024
Response from sgm on 24 Apr,2024
Thank you for the feedback.

10/10 Excellent

Sharon

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Thoroughly enjoyed
Stayed 1 night in Apr 2024
Response from agm on 23 Apr,2024
We're delighted to hear that you thoroughly enjoyed your stay! Thank you for choosing us.

10/10 Excellent

maricela

Liked: Cleanliness, staff & service, property conditions & facilities
Clean and friendly
Stayed 1 night in Apr 2024
Response from agm on 19 Apr,2024
Thank you! We're glad you enjoyed your stay.

8/10 Good

Mary Beatrice

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a quiet, clean, comfortable hotel
Stayed 2 nights in Mar 2024
Response from agm on 2 Apr,2024
Thank you for your feedback! We're delighted to hear that you found your stay enjoyable.

10/10 Excellent

HAKAN

Business traveller, Travelled with group
Liked: Cleanliness, staff & service, amenities
Everything was great
Stayed 4 nights in Mar 2024
Response from agm on 28 Mar,2024
Thank you for your kind feedback! We're delighted to hear that you enjoyed your stay with us. We look forward to welcoming you back soon!

10/10 Excellent

Maliackel

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Associate very nice
Stayed 2 nights in Mar 2024
Response from agm on 26 Mar,2024
Thank you very much for your kind words! We greatly appreciate your feedback and are thrilled to hear that you had a positive experience. We are hoping to see you again in the future!

8/10 Good

Susan, Kronenwetter

Liked: Property conditions & facilities
Very nice stay.
Stayed 2 nights in Mar 2024
Response from agm on 26 Mar,2024
Thank you so much for your kind words! We're delighted to hear that you enjoyed your stay with us. We look forward to welcoming you back in the future!

10/10 Excellent

Kyle

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Customer service was great; friendly with a smile! Clean rooms & facility and a wonderful breakfast.
Stayed 1 night in Mar 2024
Response from agm on 26 Mar,2024
Thank you for your feedback! We're delighted you enjoyed our customer service, cleanliness, and breakfast!

10/10 Excellent

Ian

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great value and exactly like it looked in the pictures.
Stayed 1 night in Mar 2024
Response from agm on 18 Mar,2024
Thank you for your positive feedback! We're glad you found our hotel to be great value and true to the pictures. We hope to welcome you back soon!

10/10 Excellent

Inna Aleksandrovna

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice place, quiet. Friendly people
Stayed 4 nights in Mar 2024
Response from agm on 13 Mar,2024
Glad you're enjoying it! Hope to see you again in the future!

10/10 Excellent

Austin

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Was a great stay! Super clean and everyone is friendly!
Stayed 1 night in Mar 2024
Response from agm on 7 Mar,2024
Glad you enjoyed it! Thanks for the feedback!

10/10 Excellent

Linda

Business traveller, Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Enjoyed my one night stay
Stayed 1 night in Feb 2024
Response from agm on 28 Feb,2024
Glad to hear you enjoyed your stay!

10/10 Excellent

Yinyin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Two nights with delightful rest
Stayed 2 nights in Feb 2024
Response from agm on 20 Feb,2024
I'm glad to hear you had a pleasant stay. We look forward to welcoming you back again in the future.

10/10 Excellent

jaewon

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024
Response from agm on 20 Feb,2024
Thank you for your feedback. We look forward to welcoming you back in the future.

10/10 Excellent

Chinzorig

Liked: Cleanliness
Stayed 1 night in Feb 2024
Response from agm on 20 Feb,2024
Thank you for your feedback. We look forward to welcoming you again in the future.

6/10 Okay

Kaym

Travelled with family and small children, Business traveller
Liked: Cleanliness, staff & service, amenities
I like to stay here but it has some air condition problem. I gave a notice and maintaince person came by and try to solve a problem but not completly did it.
Stayed 1 night in Feb 2024
Response from agm on 17 Feb,2024
We sincerely apologize for the inconvenience you experienced during your stay. Rest assured, we are taking immediate action to address this issue. Your feedback is valuable to us. We hope to have the opportunity to welcome you back in the future.

10/10 Excellent

Mel, Skokie

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I love a clean hotel comfortable sleep! No noise peace of mind and this property is perfect for that
Stayed 2 nights in Feb 2024
Response from agm on 7 Feb,2024
I'm glad to hear that you're enjoying your stay!

10/10 Excellent

Adreyana, Glenview

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean and updated hotel.
Stayed 1 night in Feb 2024
Response from agm on 7 Feb,2024
Thank you for your feedback! We're delighted to hear that you found our hotel clean and updated. We strive to provide our guests with a comfortable and enjoyable stay.

10/10 Excellent

Laryssa

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Jan 2024
Response from agm on 30 Jan,2024
Thank you for providing a positive review of your experience during your stay.

6/10 Okay

Ronald

Business traveller
Liked: Cleanliness, staff & service, room comfort
Heat in the Lobby Helps
Help to have working heat in the Lobby and breakfast area. Snow plow the parking lot more than one every two weeks.
Stayed 12 nights in Jan 2024
Response from agm on 30 Jan,2024
We are truly apologize about the inconvenience during your stay in the winter season. Thank you for bringing this to our attention. We have fixed these issues immediately.

10/10 Excellent

Ricardo

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
It was simple to check in and check out, also was clean and quiet, which was comforting
Stayed 1 night in Jan 2024
Response from agm on 28 Jan,2024
Glad to hear your experience was smooth and enjoyable! Hope to see you again in the future.

10/10 Excellent

jonh

Liked: Staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from agm on 28 Jan,2024
Thank you for your review!

10/10 Excellent

Dietmar

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024
Response from agm on 24 Jan,2024
We're delighted to hear that you enjoyed your stay at our hotel. We look forward to welcoming you back in the future.

10/10 Excellent

Victoria

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Awesome breakfast. Great in room amenities. Affordable and great location.
Stayed 1 night in Jan 2024
Response from agm on 24 Jan,2024
I'm glad to hear that you enjoyed your breakfast and found the in-room amenities to be great. It's fantastic that the accommodation is both affordable and conveniently located. Your positive feedback is valuable!

10/10 Excellent

German Milton

Stayed 3 nights in Jan 2024
Response from agm on 7 Feb,2024
Thank you for your feedback. We hope to see you again in the future!

10/10 Excellent

Eric

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Will need to stay more to get a better picture for this proper
Stayed 1 night in Dec 2023
Response from agm on 14 Jan,2024
Thank you for your review! We hope to see you again in the future. We will also take action to what you requested for!

8/10 Good

Davy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from agm on 14 Jan,2024
Thank you for your review. We hope to serve you better in the future!

10/10 Excellent

Mary Anne

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from agm on 3 Jan,2024
Thank you so much for your fantastic review and for choosing to stay with us! We're thrilled to hear that you had a 10/10 experience during your time at our hotel. It was our pleasure to host you, and we hope to welcome you back for another outstanding stay in the future.

10/10 Excellent

Yarenys

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from agm on 3 Jan,2024
Thank you for your review! We hope to see you again in the future.

10/10 Excellent

Christina

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from agm on 24 Dec,2023
Thank you for your review. We hope to see you again in the future!

8/10 Good

Ji

Stayed 4 nights in Dec 2023
Response from agm on 22 Dec,2023
Thank you for choosing our hotel! We hope you had a wonderful stay and look forward to welcoming you back soon.

10/10 Excellent

Monica

Travelled with partner
Liked: Amenities
Stayed 1 night in Dec 2023
Response from agm on 20 Dec,2023
Thank you for your stay. We hope we see you again in the future.

10/10 Excellent

Joel

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Response from Hotel Staff on 9 Feb,2024
We're delighted you had a 5 star experience with us!

10/10 Excellent

Seunghee

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from agm on 14 Dec,2023
Thank you for your feedback. We hope to see you again in the future!