"We stayed for 2 weeks and accommodation met the standard expected of a 5* facility, We have travelled to many places over the years so feel we can confidently share both the positive and negatives which will hopefully elevate the hotels ability to always seek improvements.
The first positive is there’s not many negatives😉
The hotel cleanliness and condition was very good and swipe test in key areas did not raise any concerns in he shared spaces.
The hotel staff were very friendly and helpful throughout our stay and we always felt help was at hand when needed.
The environmental credentials of the hotel were also to a high standard expected of a 5* facility but as always, improvements were evident.
For example, our balcony door did not close properly so when the air con was on the door leaked valuable cool air which obviously had an impact.
When we removed the room card which controlled the power to the room, it did not switch off for at least 30 minutes.
The telephone did not work, the cleaning staff should do regular checks of equipment during cleaning.
Our room was of a modern standard and regularly had a change of towels etc which we appreciated. The floor in bedroom and balcony were very dirty and obviously not cleaned properly each day, spent more time cleaning our feet when in the room!
Guest enhancement opportunities- complimentary poolside hydration and snacks during high heat. Free drinking water in restaurants.
I would visit again👍"
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