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Reviews of Best Western Heritage Inn - Chico

2.5 out of 5
Best Western Heritage Inn - Chico
25 Heritage Ln, Chico, CA

Reviews

8.0

Very good

Rating 10 - Excellent. 353 out of 1003 reviews" "
Rating 8 - Good. 381 out of 1003 reviews" "
Rating 6 - Okay. 163 out of 1003 reviews" "
Rating 4 - Poor. 71 out of 1003 reviews" "
Rating 2 - Terrible. 35 out of 1003 reviews" "

8.4/10

Cleanliness

8.6/10

Staff & service

8.0/10

Amenities

7.8/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

2/10 Terrible

Rina

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I booked this room for my sister and brother in law. The staff was rude and amoral by charging them two stays and not reimburse them the money. They had to leave do to an emergency. This place is horrible and staff is unprofessional, we will do a complaint to the BBB.
Stayed 2 nights in May 2024
Response from AOR on 20 May,2024
Dear Eileen Healey,Thank you for completing the survey regarding your recent stay at our property.On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future.I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.If I can provide any assistance, please don't hesitate to contact me directly at (530) 894-8600.Sincerely,Angela HowellGeneral ManagerBest Western Heritage Inn - Chico

4/10 Poor

Leo

Business traveller, Travelled with group
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Pros: Near freeway, near shopping centers, friendly staffs and free breakfast Cons: Ripped/torned carpet inside room and carpet nails exposed (dangerous w/o shoes) Overall: 2.5 out of 5 stars
Stayed 1 night in May 2024
Response from AR on 20 May,2024
Thank you for completing the survey regarding your recent stay at our property.On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future.I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

8/10 Good

Connie

Liked: Cleanliness, staff & service
Stayed 2 nights in May 2024
Response from Front Desk on 16 May,2024
Thank you

8/10 Good

Mikael

Liked: Cleanliness, staff & service, property conditions & facilities
Location is convenient for free
Stayed 1 night in May 2024
Response from Front Desk on 15 May,2024
Thank you

6/10 Okay

Carlos

Travelled with family, Business traveller
Liked: Staff & service
Disliked: Amenities
The staff was great place was clean. The negative feedback is that the rooms are very out dated. The wall are thin you can hear everything from other people rooms and throughout the hall. A lot of homeless hanging out in the parking lot.
Stayed 1 night in May 2024
Response from Mariah on 6 May,2024
I'm Sorry

10/10 Excellent

Cynthia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything
Stayed 2 nights in Apr 2024
Response from Mariah (Front Desk Manager) on 1 May,2024
Thank you.

8/10 Good

Ali

Stayed 3 nights in Apr 2024
Response from Mariah on 15 May,2024
Thank you

8/10 Good

Ali

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
They need to improve in their house keeping. There was time that I did not have body wash and/or hand soap.
Stayed 3 nights in Apr 2024
Response from Mariah (Front Desk Manager) on 1 May,2024
Thank you.

6/10 Okay

Luis

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Mariah (Front Desk Manager) on 23 Apr,2024
Thank you for completing the survey regarding your recent stay at our property.On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future.I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

6/10 Okay

David

Stayed 1 night in Apr 2024
Response from Front desk on 15 May,2024
Sorry

10/10 Excellent

Angela

Stayed 2 nights in Apr 2024
Response from Mariah (Front Desk Manager) on 9 May,2024
Thank you

8/10 Good

Kathleen

Travelled with family
Liked: Cleanliness, staff & service, amenities
Great staff and breakfast included. Rooms clean and bed comfortable.
Stayed 2 nights in Apr 2024
Response from Mariah (Front Desk Manager) on 8 Apr,2024
Thank you for completing the survey regarding your recent stay at our property.Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

6/10 Okay

Autumn

Travelled with family, Travelled with pets
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
The property was decent, check in staff was helpful and friendly. It was convenient, reasonably priced, comfy beds, and a great free breakfast. Downsides were noise at night , older building so I could hear every door close . In addition I’d suggest they have the police do a loop thru there at night or get security to patrol, the location is tucked in a corner and the parking lot seems to have a lot of activity . I can handle myself but it did make me a little uncomfortable and worried for my car.
Stayed 1 night in Mar 2024
Response from Mariah (Front Desk Manager) on 4 Apr,2024
Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

2/10 Terrible

Robert

Stayed 2 nights in Mar 2024
Response from Mariah (Front Desk Manager) on 10 Apr,2024
Thank you for completing the survey regarding your recent stay at our property.On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future.I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

10/10 Excellent

Lisa

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Beds seemed smaller than queen size. Really small bathrooms
Stayed 1 night in Mar 2024
Response from MARIAH (FRONT DESK) on 21 Mar,2024
THANK YOU

8/10 Good

Gary

Liked: Cleanliness, staff & service, property conditions & facilities
I have stayed here many times. It is located perfectly for getting around town. Staff has always been attentive and available. Rooms are well appointed but the bathrooms only have tub/showers. Most of this hotels competitors have walk in showers. This is always a point of contention with older guests. In my last few stays the hotel apparently has a contract with highway construction companies and a vast number of the quests are workers with many heavy duty trucks and equipment in the parking lot which can be tricky at the end of the work day and in the early morning. The breakfast room was filled to capacity with workers on their way to work. Note; the breakfast offerings were very good with nice hot and cold choices.
Stayed 2 nights in Feb 2024
Response from MARIAH (FRONT DESK) on 13 Mar,2024
THANK YOU

10/10 Excellent

Walter

Stayed 1 night in Feb 2024
Response from MARIAH (FRONT DESK) on 6 Mar,2024
THANK YOU

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from MARIAH (FRONT DESK) on 6 Mar,2024
THANK YOU

10/10 Excellent

Stanley, Petaluma

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I had a great stay! Affordable, clean, friendly staff, and a free breakfast!
Stayed 1 night in Mar 2024
Response from MARIAH (FRONT DESK) on 6 Mar,2024
THANK YOU

10/10 Excellent

Victoria

Travelled with partner
Liked: Cleanliness, staff & service, amenities
I love how nice and kind
Stayed 1 night in Feb 2024
Response from MARIAH(FRONT DESK) on 6 Mar,2024
THANK YOU

2/10 Terrible

Robert

Stayed 1 night in Feb 2024
Response from MARIAH (FRONT DESK) on 21 Mar,2024
SORRY

2/10 Terrible

Danielle

Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I will never in my life stay here again. The front desk was unbelievably rude. Not sure what her problem was, then she had the nerve to give me a nasty look when I walked out to get something out of my car. Good grief, if you’re that miserable just quit. I travel to Chico every week for business, and I learned my lesson at this place, to never book again. The room was filthy, blood on lamp shades, screen on window about a cm from falling off, dirty carpets, hard as rock bed. It says free WiFi, but nobody gave me access, it’s a seedy area. All night I hoped nobody broke into my car or my room. TV had 8 channels, the roof leaked, my room door had to be slammed to shut to close. I could go on and on. $110 a night is absurd!
Stayed 1 night in Feb 2024
Response from MARIAH (FRONT DESK) on 6 Mar,2024
IM SORRY

8/10 Good

Barney

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Travel stay
Quiet, good location. Sink faucet needs maintenance room 206.
Stayed 2 nights in Jan 2024
Response from MARIAH (FRONT DESK) on 6 Mar,2024
THANK YOU

10/10 Excellent

James

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
nothing to complain about. All went well
Stayed 1 night in Jan 2024
Response from MARIAH (FRONT DESK) on 6 Mar,2024
THANK YOU

6/10 Okay

Ken

Stayed 1 night in Jan 2024
Response from MARIAH (FRONT DESK) on 6 Mar,2024
THANK YOU

10/10 Excellent

Herman

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from MARIAH (FRONT DESK) on 6 Mar,2024
THANK YOU

10/10 Excellent

Arlene

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from MARIAH (FRONT DESK) on 6 Mar,2024
THANK YOU

10/10 Excellent

Andrew J

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from MARIAH (FRONT DESK) on 6 Mar,2024
THANK YOU

8/10 Good

Robert

Stayed 1 night in Jan 2024
Response from MARIAH (FRONT DESK) on 6 Mar,2024
THANK YOU

4/10 Poor

Jared

Liked: Staff & service
Comfy bed
Stayed 1 night in Jan 2024
Response from MARIAH (FRONT DESK) on 6 Mar,2024
IM SORRY

8/10 Good

Mareijke

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from MARIAH (FRONT DESK) on 6 Mar,2024
THANK YOU

8/10 Good

Albert

Travelled with partner
Nice place to stay convenient location.
Stayed 1 night in Dec 2023

6/10 Okay

Audrey

Stayed 1 night in Dec 2023
Response from MARIAH (FRONT DESK) on 6 Mar,2024
IM SORRY

4/10 Poor

Zack

Liked: Cleanliness
We arrived after dark, and we were unable to find the entrance, since it was not very well lit. Check in was easy, during which I asked, what are the hours for the pool were. They let us know the pool was closed for the season, but this was not advertised on the website or the hotel posting, it’s also lost us access to the hot tub. After a long drive, my partner, and I both needed a shower, the hot water was not working which they had not let us know during check-in. Thankfully, after calling the front, they let us know that their boiler had been worked on that day, with no estimate on when it may be working again. The hot water thankfully turned back on the next day, but we had chosen this hotel because it did have a pool and a hot tub, we had considered other locations nearby that also had access to a pool, which also may have been cheaper, but we went with best Western, because we figured it was a reputable establishment. The room was very nice, the bed did hurt my back quite a bit, and the water pressure was nice once the hot water started working. The included free breakfast was decent. Overall, I do feel misled by the listing, the amenities mentioned, were all fairly underwhelming or completely unavailable.
Stayed 2 nights in Dec 2023

10/10 Excellent

Patricia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

10/10 Excellent

marc, Shepherd

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It's our go to place to stay when passing through Chico. Great staff
Stayed 1 night in Dec 2023

8/10 Good

Richard

Business traveller
Liked: Cleanliness, staff & service
Not a Comfortable Hotel
Good location with great parking. Had a issue with hot water. It would be what I call a welcoming hotel, very utilitarian. It is a place to stay! Clean and quiet. The breakfast is sad, they don't an effort. I dont even understand why these typs of place pretend to care about breakfast. Also the coffee was bad.
Stayed 1 night in Dec 2023

8/10 Good

Lizbette

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was clean but noise. The freeway is literally right outside the place. Also, the next door guest we’re having a party or something because they were screaming, laughing, and playing load music. It was reported but they continued. We weren’t able to rest the night we stayed in that place. Breakfast was good!
Stayed 1 night in Dec 2023

8/10 Good

Carlene

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2023

10/10 Excellent

Sherida

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A very nice hotel with a great staff!
Stayed 3 nights in Nov 2023

8/10 Good

Stanley, Petaluma

Stayed 1 night in Nov 2023

10/10 Excellent

Rebecca

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice and clean, great service.
Stayed 2 nights in Nov 2023

8/10 Good

Julie

Travelled with family
Liked: Staff & service
Stayed 1 night in Oct 2023

10/10 Excellent

Thomas

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The ambiance is great and the staff people are very friendly and helpful.
Stayed 2 nights in Oct 2023

10/10 Excellent

Kathy

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hard to find the entrance of the hotel.
Stayed 1 night in Oct 2023

8/10 Good

Albert

Travelled with partner
Nice place good location.
Stayed 2 nights in Oct 2023

8/10 Good

Whitney

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2023

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Spacious Rooms
Room was surprisingly spacious. The first floor was a bit loud with screaming kids - but was during afternoon not evening. Be nice if public TVs had captions on for deaf and hard of hearing & ESL guests.
Stayed 1 night in Oct 2023

8/10 Good

Donna

Liked: Cleanliness, staff & service, room comfort
The batteries in the key reader died.
When we were assigned our first room, we entered the room and found maintenance in the room caulking around the bathtub, had to go downstairs for a new room assignment and recode keys. Our second night when we returned after several in and outs from touring and walking our dogs we couldn't unlock the door. I took 3 trips downstairs to have them recode the key, 4th time I had my husband go downstairs, front desk assumed we were doing something wrong, which I found very insulting. Once they came up and used our 2 card keys and 3 master keys and they couldn't unlock it either, the battery must be dead. We waited in the lobby then outside until maintenace arrived to replace the batteries in the lock. Unfortunately we couldn't leave to do anything because we had left everything in the room while giving walking the dogs. Maintence was able to let us in while he fixed the card reader. Everyone was fast about fixing things and was apologized to about stating we didn't know how to use the card reader and did get 10% back for each night.
Stayed 2 nights in Oct 2023

10/10 Excellent

Lorena

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Place was clean llike breakfast for sure will go back.
Stayed 2 nights in Oct 2023