Chiesa di San Francesco

The staff were very helpful in holding our luggage until check-in time. They also gave great advice on site seeing - great for us first timers. So much to do so close by - wonderful experience!

Overall, we had a pleasant stay. The location was excellent and very convenient for exploring Venice. One of the young gentlemen working there was especially kind and helpful — he proactively helped us carry our luggage, which we really appreciated. The complimentary drinks available downstairs every day were also a lovely touch and very refreshing after a long day of walking around Venice. The main issue was inconsistent communication regarding the water taxi. Before our arrival, we specifically asked the hotel about water taxi availability. We were told, “Unfortunately no,” and that we could find one at a private water taxi station. Based on that information, we arrived by water bus with all of our luggage. However, after checking in, we were told that the hotel could in fact arrange a water taxi, which we then used on our departure day. It would have been very helpful to have been given this option before our arrival, especially when traveling with several pieces of luggage. The pricing information was also inconsistent. We were initially quoted €80 for the water taxi. When we confirmed it again the following day, we were told €90. After we pointed out that we had been quoted €80 the day before, they agreed to honor the original price. It worked out in the end, but clearer and more consistent communication would have made the experience much smoother. Overall, we enjoyed our stay and appreciated the excellent location, complimentary drinks, and especially the very helpf