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Reviews of Castle Narela Lake Resort

3 out of 5
Castle Narela Lake Resort
Opposite Gosunda Dam, Roop Pura, Chittorgarh, Rajasthan

Reviews

7.0

Good

Rating 10 - Excellent. 1 out of 4 reviews" "
Rating 8 - Good. 0 out of 4 reviews" "
Rating 6 - Okay. 3 out of 4 reviews" "
Rating 4 - Poor. 0 out of 4 reviews" "
Rating 2 - Terrible. 0 out of 4 reviews" "

7.0/10

Cleanliness

8.0/10

Staff & service

6.0/10

Property conditions & facilities

Reviews

6/10 Okay

Indrajit

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Good property but shabbily maintained.
Staff are very friendly but the property is very shabby with many of the amenities not in working condition.
Stayed 1 night in Feb 2019
Response from Castle Narela Lake Resort on 14 Feb,2019
Dear Guest, Thank you for sparing your valuable time to share your feedback about Castle Narela Lake Resort on this forum. It is with great concern that we received your comments sharing the problems you faced during your stay. Please accept our sincere apologies for any inconvenience caused. Thank you for appreciating our staff & food.I assure you that we will ensure that such an instance does not recur. We hope to have the pleasure of welcoming you back many more times. Kind regards, Castle Narela Lake Resort.

6/10 Okay

nV, Ahmedabad, Gujarat, India

Disliked: Cleanliness, staff & service, room comfort
Hotel Location is great, Property inside is amazing. But, hotel staff is not trained, rooms are not so clean with stinky smell. Bathrooms are in really poor shape, water comes out of bath, doesn't flush properly, hot water issues, smelly bathrooms. Garden Side rooms are terrible, lift was not working. Hopefully they improve fast and better, may consider visit again then.
Stayed 2 nights in Nov 2018
Response from Castle Narela Lake Resort on 19 Nov,2018
Dear Guest, Thank you for sparing your valuable time to share your feedback about Castle Narela Lake Resort on this forum.Your feedback is taken into account as we are always keen on improving our services. We hope to host you again. Cheers! Castle Narela Lake Resort.

6/10 Okay

Robert, UK

Liked: Cleanliness, staff & service, room comfort
Disliked: Property conditions & facilities
On Expedia the hotel clearly has WiFi. This is not correct. It doesn’t
Stayed 1 night in Oct 2018
Response from Castle Narela Lake Resort on 8 Nov,2018
Dear Guest, We thank you for staying with us and for your feedback. We are sorry to hear your disappointment with regards to your stay with us and our sincerest apology. Best Regards, Castle Narela Lake Resort

10/10 Excellent

Jitendra, India, udaipur

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hospitality, new activities added, overall a good ambience with nice pool..
Stayed 1 night in Oct 2018
Response from Castle Narela on 25 Oct,2018
Thank you for taking out time and sending us your feedback. Your feedback is valuable to us. Hope to serve you again. :)