Hi, Thank you for leaving a review. I am sorry you did not enjoy your stay at our hostel I would like to respond to some of your statements, since I do not agree with them. First of all, We have send you clear instructions by email, in which we ask you to come by the reception next morning to finish your check-in where we hand you the keys. You did not come by, which was why we were unable to complete your check-in process. Second of all, you claim to already have paid online. With Expedia, you have two options: Pay online, or pay at the property. You picked the second option, and was supposed to pay at the property, which you did not. The reception was open from 09:30 until 20:30, but you called at midnight, when all of our staff was asleep. Because of that it took us a bit longer to response. Have a great day. Greetings,

Thank you!

Dear Katherine, I’m sorry that you had a bad experience at Rucksacker Hostel and you didn't like your bed. We can see that you stayed for a week and did not inform us about your unpleasant stay otherwise we could have done something to help as we get a lot of good reviews on our beds. As I talked to my colleague we heard you had to wait, sorry for that. We gave you a free room upgrade to apologise for that. I just like to reply on some of your statements. About the toilet we have to clean it properly every day so they will be closed during the day for 45 minutes to 1 hour but not at the same time, hopefully every hostel will clean the bathroom every day. You might not be aware but we have a strict front door security where it is only open during reception hours. All rooms have a code lock, your room had one too, and so only guests can come into your room. We took care of cleaning of the fridge and are stricter on the noises in the evening. In the time that you stayed here we unfortunately had a night where the guests thought they could party. Unfortunately our first warning to them was not enough and they started again but the second did the job. We can't pick our guests so you always will have some guests with bad behaviours. Same for the luggage, unfortunately you were staying with a guest that was not tidy and took more room than needed. This could happen in any hostel, we reckon. Our 7 night policy is something we choose, some hostels have a 2 night policy. Once again, so sorry for your bad experience and we hope that you have a safe and happy travels. - Rucksacker Hostel

Thank you very much for taking the time to leave a review!

Hi hinengakau, Thank you very much for being our guest & leaving a review! Greetings, Sabine Rucksacker hostel

Thank you so much for your review!

Thanks for your visit. We hope to see you again.

Thank you very much for taking the time to leave a review! Greetings, Sabine

Hi Anna, I apologize for the inconvenience. We try to keep our Hostel as clean as possible. Therefore we close our kitchen for 1.5 hours every day for a deep clean, during hours where the kitchen is usually not busy. The same with all our bathrooms, which are never closed for cleaning at the same time. Safe travels and enjoy NZ!