See all properties

Ciala Resort Best Hotel in Kisumu Kenya

4.5 star property
Riverwalk resort with 2 restaurants and free breakfast

Choose dates to view prices

Photo gallery for Ciala Resort Best Hotel in Kisumu Kenya

Exterior
Living area
Reception
View from room
Outdoor pool

Reviews

9.0 out of 10
Wonderful

Popular amenities

  • Bar
  • Pool
  • Spa
  • Breakfast included
  • Room service
  • Air conditioning
The current price is S$197
includes taxes & fees
10 Jul - 11 Jul

Room options

Available filters for rooms
Showing 5 of 5 rooms

View all photos for Superior Single Room

In-room safe, desk, laptop workspace, blackout curtains

Superior Single Room

Highlights

Balcony
Air conditioning
Free cots/infant beds
Smart TV
Blackout curtains
Rainfall showerhead
Private bathroom
Hairdryer
  • 32 sq m
  • Hill view
  • Sleeps 3
  • 1 King Bed OR 2 Single Beds

View all photos for Family Cabin

In-room safe, desk, laptop workspace, blackout curtains

Family Cabin

Highlights

Garden
Balcony
Separate dining area
Separate sitting area
Individually furnished
Individually decorated
Air conditioning
Free cots/infant beds
  • Hill view
  • Sleeps 6
  • 3 King Beds

View all photos for Deluxe Room

In-room safe, desk, laptop workspace, blackout curtains

Deluxe Room

Highlights

Balcony
Air conditioning
Free cots/infant beds
Smart TV
Blackout curtains
Rainfall showerhead
Private bathroom
Hairdryer
  • 40 sq m
  • Hill view
  • Sleeps 3
  • 1 King Bed OR 2 Single Beds

View all photos for Honeymoon Room

In-room safe, desk, laptop workspace, blackout curtains

Honeymoon Room

Highlights

Balcony
Individually decorated
Air conditioning
Free cots/infant beds
Smart TV
Blackout curtains
Rainfall showerhead
2 bathrooms
  • 40 sq m
  • Hill view
  • Sleeps 3
  • 1 King Bed

View all photos for Executive Room

In-room safe, desk, laptop workspace, blackout curtains

Executive Room

Highlights

Balcony
Separate sitting area
Individually decorated
Air conditioning
Free cots/infant beds
Smart TV
Blackout curtains
Separate bedroom
  • 70 sq m
  • Hill view
  • Sleeps 3
  • 1 King Bed
Mod logo
Sign in to view eligible discounts and perks. More rewards for more adventures!
Sign inSign up, it's free

About the area

Map
Daraja Mbili, Kisumu, Kisumu County

What's nearby

  • Kisimu museum - 22 min drive - 23.1 km
  • Kisumu Clock Tower - 23 min drive - 24.2 km
  • The West End Shopping Mall - 23 min drive - 25.4 km
  • Dunga Bay - 25 min drive - 26.4 km
  • Kisumu Impala Sanctuary - 28 min drive - 25.3 km

Getting around

  • Kisumu (KIS) - 38 min drive

Restaurants

  • ‪Kisumu City - ‬16 min drive
  • ‪Secrete Lounge - Maseno - ‬12 min drive
  • ‪Lakeside Fish Eating Joints - ‬15 min drive
  • ‪Carpediem - ‬7 min drive
  • ‪Soweto Hotel - ‬15 min drive

About this property

Ciala Resort Best Hotel in Kisumu Kenya

Luxury family-friendly resort near Maragoli Hills
Take advantage of a free breakfast buffet, a free daily manager's reception and a terrace at Ciala Resort Best Hotel in Kisumu Kenya. Adventurous travellers may like the cycling, ecotours and horse riding at this resort. Treat yourself to spa services, such as a manicure/pedicure, a hot stone massage or a body treatment. Enjoy a meal at the two on-site restaurants. Free in-room WiFi, with a speed of 500+ Mbps (good for 6+ people or 10+ devices), is available to all guests, along with a coffee shop/cafe and a garden.
You'll also enjoy the following perks during your stay:
  • An outdoor pool
  • Free self-parking
  • Bike hire, a TV in reception and a 24-hour front desk
  • Tour/ticket information, 10 meeting rooms and a front desk safe
Room features
All 58 rooms offer comforts, such as 24-hour room service and laptop-friendly workspaces, in addition to perks, such as air conditioning and bathrobes.
More conveniences in all rooms include:
  • Highchairs and free infant beds
  • Rainfall showers, free toiletries and hairdryers
  • 55-inch Smart TVs with Netflix, Hulu and streaming services
  • Wardrobes/cupboards, balconies and premium channels

Languages

English, Swahili

Similar properties

Exterior

Acacia Premier Hotel

  • Pool
  • Breakfast included
  • Spa
  • Kids pool
8.8 out of 10, Excellent, 117 reviews
The price is S$251
includes taxes & fees
13 Jun - 14 Jun
Acacia Premier Hotel

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 500+ Mbps (good for 6+ people or 10+ devices)
  • Available in some public areas: Free WiFi

Parking and transport

  • Beach shuttle (surcharge)
  • Free secured self parking on site
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Free buffet breakfast available daily 6:00 AM to 10:00 AM
  • 2 bars/lounges
  • 2 restaurants
  • A coffee shop/cafe
  • Coffee and tea in common areas
  • Couples/private dining
  • Free daily manager's reception
  • Private picnics

Things to do

  • Bicycle rentals
  • Ecotours
  • Hiking/biking trails
  • Horseback riding/rentals
  • Mountain biking
  • Outdoor pool
  • Playground
  • TV in common areas

Family friendly

  • Baby toys
  • Children's games
  • Children's toys
  • Free cot
  • Highchair
  • Laundry facilities
  • Outdoor pool
  • Playground
  • Rollaway/extra bed (surcharge)

Conveniences

  • 24-hour front desk
  • Gift shop/newsstand
  • Laundry facilities
  • Lockers
  • Luggage storage
  • Safe at front desk
  • Water dispenser

Guest services

  • Change of bedsheets (on request)
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Porter/bellhop
  • Proposal/romance packages
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • 10 meeting rooms
  • 24-hour business centre
  • Conference centre (8,611 square foot of space)
  • Coworking space

Outdoors

  • Garden
  • In a nature reserve
  • On a lake
  • Outdoor entertainment area
  • Outdoor furniture
  • Picnic area
  • Terrace

Spa

  • 2 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Deep-tissue massages
  • Facials
  • Hot stone massages
  • Manicures/pedicures
  • Swedish massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 15 accessible parking spaces
  • Area rugs in room
  • Front entrance ramp
  • No lift
  • Tile flooring in room
  • Valet for wheelchair-equipped vehicles
  • Visual alarms in hallways
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible pool
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk (100 centimetre high)
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa
  • Wheelchair-accessible van parking
  • Wheelchairs on site

More

  • Designated smoking areas

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Free cot
  • Rollaway/extra bed (surcharge)

Bathroom

  • Dressing gowns
  • Free toiletries
  • Hair dryer
  • Rainfall showerhead
  • Shampoo
  • Shower
  • Slippers
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 55-inch smart TV with premium satellite channels
  • Hulu
  • Netflix
  • Streaming services

Food and drink

  • 24-hour room service
  • Champagne service
  • Electric kettle
  • Free bottled water
  • Restaurant dining guides

More

  • Air conditioning
  • Desk
  • Desk chair
  • Electrical adapters
  • Iron/ironing board
  • Laptop workspace
  • Mobile key entry
  • Safe

Policies

Check-in

Check-in start time: 2:00 PM; check-in end time: anytime
Contactless check-in and check-out are available

Check-out

Check-out before 10:00 AM
Contactless check-out

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
Rollaway/extra beds are available for KES 4000.0 per night.
Free cots are available on request at the property

Payment types at the property

Important information

Optional extras

  • Rollaway bed fee: KES 4000.0 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
Cashless transactions are available
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit and outdoor lighting
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room

We should mention

This property does not have any lifts
Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation

Property is also known as

Ciala In Kisumu Kenya Kisumu
Ciala Resort Best Hotel in Kisumu Kenya Resort
Ciala Resort Best Hotel in Kisumu Kenya Kisumu
Ciala Resort Best Hotel in Kisumu Kenya Resort Kisumu

Frequently asked questions

Does Ciala Resort Best Hotel in Kisumu Kenya have a pool?

Yes, this property has an outdoor pool.

How much does it cost to stay at Ciala Resort Best Hotel in Kisumu Kenya?

As of 10 Jun, 2025, prices found for a 1-night stay for 2 adults at Ciala Resort Best Hotel in Kisumu Kenya on 10 Jul, 2025 start from S$196.73, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is Ciala Resort Best Hotel in Kisumu Kenya pet-friendly?

No, only service animals are welcome at the property.

How much is parking at Ciala Resort Best Hotel in Kisumu Kenya?

Self-parking is free at this property.

What time is check-in at Ciala Resort Best Hotel in Kisumu Kenya?

Check-in start time: 2:00 PM; check-in end time: anytime.

What time is check-out at Ciala Resort Best Hotel in Kisumu Kenya?

Checkout is at 10:00 AM.

Where is Ciala Resort Best Hotel in Kisumu Kenya located?

Located on the riverwalk, this family-friendly resort is 1.5 mi (2.4 km) from Maragoli Hills and 8.6 mi (13.8 km) from Lake Victoria. Kisumu Impala Sanctuary and Dunga Bay are also within 16 mi (25 km).

Have a question?

AI iconBeta

Get instant answers with AI powered search of property information and reviews.

Ciala Resort Best Hotel in Kisumu Kenya Reviews

Reviews

9.0

Wonderful

Rating 10 - Excellent. 16 out of 24 reviews
Rating 8 - Good. 5 out of 24 reviews
Rating 6 - Okay. 2 out of 24 reviews
Rating 4 - Poor. 0 out of 24 reviews
Rating 2 - Terrible. 1 out of 24 reviews

9.6/10

Cleanliness

9.6/10

Staff & service

9.2/10

Amenities

9.0/10

Property conditions & facilities

9.6/10

Eco-friendliness

Reviews

10/10

It felt like I was right at home! This was an incredible experience. I can’t wait to bring my family back with me soon!
Stayed 1 night in Apr 2025

8/10

Nice place
Stayed 1 night in Dec 2024

8/10

The service at Ciala is always top notch. This is my third time staying with them and they are always hospitable. Our TV was missing from our room, so check in was a bit delayed and they had to separate our beds which we had asked for before we arrived, but other than that, if you need a place to relax, it is great to wind down there.
Margarita Pizza
Chocolate Milkshake
Fresh juice upon check in
Clean pool, perfect temperature
Stayed 1 night in Feb 2025

8/10

Good
Stayed 1 night in Dec 2024

10/10

Just a little off the main road. Arrange pick up earlier since cabs can take as long as 30 minutes. Excellent property!!! The gardening is out of this world
Stayed 1 night in Nov 2024

8/10

Overall good experience !!
Stayed 1 night in Jun 2024

10/10

Very professional staff
Stayed 1 night in Jul 2024

6/10

Property had hot water only in the mornings. If you want to take a shower in the afternoon or night it was only cold water. No robes in room. Breakfast is good but lunch and dinner meals need improving.
Stayed 3 nights in Jan 2025

10/10

Very nice place. Staff is excellent and friendly. Would definitely come back. Gym and steam sauna a plus!
Stayed 2 nights in May 2023

10/10

Outstanding
Stayed 2 nights in Apr 2024

10/10

I can't even begin to tell you how absolutely AMAZING and beautiful this place is! From beginning to end I was treated like royalty. I highly, highly, HIGHLY recommend this place. I will be visiting every time I come to Kenya.
Stayed 2 nights in Oct 2023

8/10

Overall good place to stay…. Salty food.. some broken amenities, typical to Kenya. Most of the staff were excellent. Would recommend - a bit pricey though. It’s not quite there.
Stayed 2 nights in Apr 2024

10/10

Ciala is the best resort in Kisumu and the pricing is very affordable. We booked a couple rooms, since we had a big party. The staff was incredibly friendly. Security team was great. The pool was nice. They had a kids area and plenty of area to run around. One neat thing they did was catch your own fish and the staff would cook it for you from a giant fish tank. Think of it like picking a lobster, but with a lake twist. Very easy to recommend. Will gladly book again.
Stayed 2 nights in Aug 2024

10/10

isolated and steam room and sana didn't work
Stayed 1 night in Jul 2024

10/10

The property is well maintained and staff very friendly. I didn't like the fact that it took them more than 30 minutes to check us in but this disappointment was more than compensated by their juicy juices. The staff also were willing to go out of their way to carry our small bags, which was a bit vexing. They might have picked this habit from the expectation/attitude of some "waheshimiwa" guests. Breakfast was pretty good. We went in for lunch and it took more than one hour to get it ready. This was perplexing. However, the lunch turned out to be pretty good. Overall, some of us are very conscious of time and I more than mentioned to the receptionist this. It will be nice if the management can take this into account. Everything else was pretty good.
Stayed 1 night in Jun 2024

10/10

Stayed 1 night in Apr 2025

10/10

Stayed 1 night in Nov 2024

10/10

Ich war in Ciala für vier Tage, Top-Service, sehr freundlich und hilfsbereites Personal. Ich war krank hatte Durchfall und Erbrechen, sie waren sehr hilfreich, ich bat immer wieder um Wasser im Zimmer, das ich ohne zusätzliche Gebühren bekam. Sie bereiteten eine spezielle Ernährung vor, die mir sehr half. das Personal war immer kompetent. Vielen Dank Ciala Ich werde sicher wiederkommen.
Stayed 4 nights in Aug 2024

10/10

Stayed 4 nights in Jul 2024

10/10

Stayed 9 nights in May 2024

2/10

Stayed 2 nights in Apr 2023