Hotels near Cinemark University Mall

"Staff was amazing. Condition of hotel bit worn down. Not all amenities functioning. Ice machines not working some floors specifically."

"Clean rooms, not luxurious but perfect for an overnight. Pet rate can’t be beat. "

"Good "

"very clean "

"I've been staying at this location twice yearly (for work) for several years without an issue, but the service and security I experienced this time made my stay far less safe. The upper latch on my room door was not aligned and did not work as intended. It appeared to be an easy fix. I called down to the front desk twice right after checking in with no answer, so I walked down (to an empty lobby) and there was one employee working. When I told him about the broken latch, he verified my room number out loud. I told him not to say it aloud and he seemed properly apologetic. Since he was alone, he couldn't fix it and offered"

"Clean room, clean easy free parking "

"Yes ok"

"Great, smiley and friendly "

"Check-in was extremely disorganized and took a long time likely due to the hotel using a newer computer system. Hotel staff seemed confused by the new system which caused issues. Our first room was determined to be unacceptable due to stains on bed mattresses indicating possible bed bugs. We were told that the room's window had been left open for over 24 hours by a previous guest allowing some insects to get in and that the room may need to be fumigated. After requesting to be re-roomed, we were assigned a room adjacent to the first room which we determine to be unacceptable since bugs can often travel between walls. I also heard other hotel guests experiencing challenges with the check-in and rooming process including one who was given a room in which another guest was already assigned."