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Reviews of Hotel Moreno

3 out of 5
Hotel Moreno
5 Vicente Guerrero Gregorio Osuna, Ciudad Valles, SLP

Reviews

7.6

Good

Rating 10 - Excellent. 26 out of 80 reviews" "
Rating 8 - Good. 29 out of 80 reviews" "
Rating 6 - Okay. 12 out of 80 reviews" "
Rating 4 - Poor. 4 out of 80 reviews" "
Rating 2 - Terrible. 9 out of 80 reviews" "

8.0/10

Cleanliness

7.6/10

Staff & service

6.2/10

Amenities

7.4/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

10/10 Excellent

Craig

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean, spacious room and an included breakfast. The staff was friendly and helpful.
Stayed 2 nights in Jan 2024

8/10 Good

Elmer

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Nuestra estancia fue muy práctica y no tuvimos ningún problema.
Stayed 1 night in Jul 2023

2/10 Terrible

DAVID

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Excesivamente ruidoso,, no tiene ni sillas para sentarse, tuve que comer en la cama. el hotel esta sucio y las toallas parecen lijas.
Stayed 3 nights in Apr 2023

2/10 Terrible

Verified traveller

Disliked: Staff & service
Service was very poor. No body speak or any under stand English. The room clean no cups . For the free breakfast was terrible. 4 Staffs keep asking our food tickets. We gave it before we order. Staffs are not friendly.
Stayed 1 night in Apr 2023

10/10 Excellent

Phillip

Stayed 1 night in Oct 2022
Response from . on 14 Oct,2022
.

10/10 Excellent

Maria

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stay was great would stay again staff sweet only issue was for some reason my hotel was not charged and end up paying at hotel and hoping I didn’t get double charge other than that everything went well staff was great !!
Stayed 1 night in Jun 2022

10/10 Excellent

Victoriano

Stayed 3 nights in Jun 2022

2/10 Terrible

Cleotilde

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Apr 2022

8/10 Good

Carlos

Travelled with family
Liked: Staff & service
Cheap and it look that way - nice staff
Stayed 2 nights in Nov 2021

2/10 Terrible

Verified traveller

Travelled with family
Disliked: Amenities, property conditions & facilities
Hotel is terrible, old matress, flat pillows, bed sheets and blankets really old, no closets only 2 towels, restaurant is terrible and portions extra smalls, food no flavor, housekeeping check all my belongings and couples bags of traditional candies that I buy disappear from the room..the 2nd day they decided to closed the swimming pool, we rent one bed room and the Jr. Suite and was so nasty, it was hair in the toilet and the shower and was dirty dishes and trash, rains the first night and in the morning the room was flooded.. Is one of the worst hotel that I ever stayed, I'm giving them 1 star because the front desk guy was really nice and the waitress from the kitchen was really, really nice...
Stayed 3 nights in Jul 2021

6/10 Okay

Verified traveller

Travelled with partner
Liked: Cleanliness
The location was great, the room was clean. except I asked for my room not to be serviced one day and they didn't service my room at all. Breakfast was included in my reservation and they only had eggs, more variety would have been nice. the laundry and cleaning staff were very friendly and gave us great directions
Stayed 3 nights in Apr 2019

4/10 Poor

Lorena

Travelled with family
Disliked: Staff & service, amenities
El trato del personal es deficiente, llegando nos dijo la recepcionista que si ensuciabamos la toallas y no se quitaba , nos harían cargo a la tarjeta osea multa, en ningún hotel 3 estrellas o en adelante jamás me habían sentenciado en decirme eso, de hotel 3 estrellas se me hace que compraron las estrellitas no lo vale , solo 2 toallas nos pusieron y una de cara , siendo que éramos 4 , se supone que incluye el desayuno pues como mi hija es menor me dijeron que no me cobraron la estadía por lo tanto ella tendría que comprarle su desayuno de lo que viene el menú, la comida está bien , la alberca algo sucia , ya dan de que pensar si no quieren que ensucie las toallas es porque no las lavan , los colchones duros, y edredones negros con calor de 50 grados, en fin no me gustó no volvería a regresar
Stayed 1 night in May 2024

4/10 Poor

RAFAEL

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
el servicio costo-instalaciones pienso que esta fuera de contexto, es inseguro ya que el estacionamiento esta a una cuadra del hotel y atraviesas una calle obscura e insegura, Al final entregamos la haibitación tarde 15 minutos ya que tome una ducha y me empezaron a llmar justo a la hora de entrega de la habitación
Stayed 1 night in Mar 2024

10/10 Excellent

Miguel

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excelente servicio así como el trato del personal, le pongo 4 estrellas ya que no contaban con el servicio de tvcable actualizado (Star), de ahí en fuera excelente servicio.
Stayed 2 nights in Dec 2023

8/10 Good

MA. CRISTINA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
BUENO
Stayed 1 night in Dec 2023

2/10 Terrible

Marlen, Iztapalapa, CDMX

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Tuve una terrible experiencia, los de recepción robaron mis datos personales para realizar compras indebidas, no tienen coordinación con las reservaciones en línea, en el turs que proporcionan no realizan con anticipación la reservación, limpieza deficiente en habitación y alberca, ropa de cama y blancos sucios, escalón muy alto para ingresar al sanitario incluso no tiene accesorios para colocar el papel, inmueble deteriorado. Demasiado ruido, no hay privacidad. Esculcan las pertenencias. No lo recomiendo
Stayed 2 nights in Nov 2023

2/10 Terrible

TANYA BERENICE

Stayed 1 night in Oct 2023

6/10 Okay

Gustavo

Travelled with family and small children
Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
TV no tenía canales, tardaban u chorro en responder WhatsApp de recepción por que no tenían teléfono
Stayed 1 night in Oct 2023

10/10 Excellent

JOSE LUIS

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2023

8/10 Good

Elizabeth

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
They need to put phones in the rooms.
Stayed 4 nights in Sep 2023

10/10 Excellent

Lucia

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2023

6/10 Okay

Adán

Travelled with family
Liked: Cleanliness
Disliked: Staff & service, amenities, property conditions & facilities
Yo únicamente le pondría colchones de mejor calidad
Stayed 5 nights in Aug 2023

10/10 Excellent

GERARDO

Stayed 1 night in Aug 2023

8/10 Good

Hector Raul

Travelled with family
Todo muy básico, el trato del personal excelente
Stayed 3 nights in Jul 2023

6/10 Okay

Nancy

Travelled with family
Muy mala señal de internet
Stayed 1 night in Jul 2023

10/10 Excellent

Karla

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Buen servicio
Stayed 3 nights in Apr 2023

8/10 Good

Erika

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Bien, buena atención, hotel sencillo para ir de entrada por salida.
Stayed 1 night in Apr 2023

8/10 Good

JESUS ARMANDO

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 2 nights in Apr 2023

10/10 Excellent

Arturo

Stayed 2 nights in Apr 2023

10/10 Excellent

Emanuel

Stayed 1 night in Apr 2023

4/10 Poor

Elizabeth Rodriguez

Travelled with family and small children
Disliked: Staff & service, amenities, property conditions & facilities
El trato tanto de recepcion como del restaurant fue pesimo parecia que estaban enojados o que no les gusta su trabajo
Stayed 2 nights in Mar 2023

8/10 Good

José Antonio

Liked: Cleanliness, staff & service, property conditions & facilities
Hay exceso de luz de los pasillos al interior de las habitaciones. Faltan cortinas opacas y las toallas son como de los campos de concentración df la 2a guerra mundial: en extremo ásperas
Stayed 1 night in Mar 2023

2/10 Terrible

Bebai

Stayed 2 nights in Mar 2023

10/10 Excellent

Irving

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
La opcion de alimentos incluidos es buena, aunque podrian agregar un buffet o tener mas opciones de alimentos.
Stayed 2 nights in Feb 2023

10/10 Excellent

Felipe

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
El área de la alberca
Stayed 1 night in Feb 2023

2/10 Terrible

Juan

Stayed 1 night in Feb 2023

8/10 Good

Pepe

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
No servia el aire acondicionado, pero me solucionaron y me cambiaron de habitacion, el personal muy amable.
Stayed 1 night in Feb 2023

6/10 Okay

ROSA

Stayed 2 nights in Jan 2023

6/10 Okay

rafael

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Nos toco un cuarto a lado de la cocina y ruidoso y ruido de la Música de otros huéspedes hasta tarde

10/10 Excellent

Isabel.c.

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Todo estuvo muy bien lo importante muy háblale no tú ve problema
Stayed 2 nights in Dec 2022

8/10 Good

Jos Julio

Liked: Staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2022

8/10 Good

Jos Julio

Stayed 1 night in Oct 2022

8/10 Good

Roberto Carlos

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Vacaciones Huastecas
Stayed 5 nights in Aug 2022
Response from . on 14 Oct,2022
.

10/10 Excellent

nellie

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
El personal es muy amable y servicial, todo está muy limpio.Rambien puedes comer en el área de la alberca puedes pedir en el restauran y te Tran todo. Excelente servicio.
Stayed 1 night in Jul 2022

8/10 Good

OLEGARIO

Stayed 2 nights in Jul 2022

6/10 Okay

Elizabeth

Stayed 1 night in May 2022

8/10 Good

SERGIO

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
felicidades
estuvimos muy a gusto con todo los servicios que nos ofreció el hotel, sigan así, saludos.
Stayed 4 nights in May 2022

8/10 Good

MARIA DOLORES

Stayed 2 nights in May 2022

8/10 Good

Ana Isabel

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2022

10/10 Excellent

Miguel Ángel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Viaje excelente a Hotel Moreno en Valles, SLP
Cuarto muy limpio, espacioso y con todo lo necesario. Restaurant con comida de la región muy sabrosa y a buen precio. en nuestro caso la atención fue del mismo propietario del lugar siendo nuestro guía a Tamul y Micos. Muy complacidos con haber elegido el hotel Moreno.
Stayed 2 nights in Apr 2022
Response from Hotel Moreno on 26 May,2022
Agradecemos su preferencia, los esperamos en algún futuro próximo