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Reviews of Courtyard by Marriott Cleveland Willoughby

3 out of 5
Courtyard by Marriott Cleveland Willoughby
35103 Maplegrove Rd, Willoughby, OH

Reviews

8.4

Very good

Rating 10 - Excellent. 244 out of 507 reviews" "
Rating 8 - Good. 154 out of 507 reviews" "
Rating 6 - Okay. 58 out of 507 reviews" "
Rating 4 - Poor. 32 out of 507 reviews" "
Rating 2 - Terrible. 19 out of 507 reviews" "

8.6/10

Cleanliness

8.8/10

Staff & service

7.4/10

Amenities

8.4/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

8/10 Good

Christopher

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Very slow check in and check out.
Stayed 1 night in May 2024

10/10 Excellent

Amanda

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful staff and kid friendly. And great service.
Stayed 1 night in May 2024
Response from Management on 15 May,2024
Dear Amanda, thank you for choosing our hotel. Hope to see you again.

6/10 Okay

Mark

Liked: Staff & service, property conditions & facilities
Clean hotel room and very friendly staff. We were there for 4 nights and only had hot water for 1 1/2 days.
Stayed 4 nights in Apr 2024
Response from Management on 8 May,2024
Dear Mark, sorry about the hot water situation. we have corrected the issue.

6/10 Okay

Evelyn

Stayed 1 night in Apr 2024
Response from Management on 8 May,2024
Dear Evelyn, thank you for choosing our hotel.

8/10 Good

Adam

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Good hotel
Stayed 2 nights in Mar 2024
Response from Management on 3 Apr,2024
Dear Adam, happy to hear you enjoyed your stay with us.

2/10 Terrible

Heidi

Disliked: Staff & service, amenities, property conditions & facilities
The worst Marriott I’ve ever been too ! The pool is so small hot tub was covered the ceiling in the pool room peaked on your head ! The Bristo is a joke and they didn’t have a dinner restaurant as stated !!! I definitely got roped off spending that kind of money for something worse than a comfort inn
Stayed 2 nights in Mar 2024
Response from Mike on 18 Mar,2024
Thank you for your responses. They will be shared with the leadership team.We appreciate your staying with us.

10/10 Excellent

Michelle, Worcester

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy to find, easy to park. Quiet. Very clean. Restaurants right near by as well as a gas station. Great for a quick stop during a road trip.
Stayed 1 night in Mar 2024
Response from Management on 17 Mar,2024
Dear Michelle, thank you for choosing our hotel. Weare happy you enjoyed your stay.

2/10 Terrible

Don

Stayed 1 night in Mar 2024
Response from Management on 27 Mar,2024
Dear Don, sorry we scored so low.

10/10 Excellent

Taylor

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Management on 6 Mar,2024
Dear Taylor, thank you for choosing our hotel. Happy to hear you enjoyed your stay with us.

8/10 Good

Brian

Stayed 3 nights in Jan 2024
Response from Management on 4 Feb,2024
Dear Brian, thank you for choosing our hotel. Hope to see you again.

10/10 Excellent

Marilyn

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Management on 22 Jan,2024
Dear Marilyn, thank you for staying with us. Happy to hear you enjoyed your time with us.

10/10 Excellent

Sharre

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The woman at the front desk was exceptionally friendly and knowledgeable about the area. 😊
Stayed 1 night in Jan 2024
Response from Management on 15 Jan,2024
Dear Sharre, thank you for choosing our hotel. Happy you enjoyed your stay with us.

6/10 Okay

Jennifer

Travelled with partner
Liked: Staff & service, property conditions & facilities
We stayed here while I was recovering from surgery at the Cleveland Clinic. We had stayed here last March for a previous surgery. We stayed in a suite last time and it was great. This time we stayed in a regular room and it was definitely less enjoyable. The bathroom was not completely clean. It took forever for the water to get hot. The pillows were very flat and the mattress was way too soft. I couldn't get comfortable on it and ended up sleeping on the sofa. We chose this hotel because of the location with all of the nearby restaurants, gas station, pharmacy etc. It's also an easy drive to the hospital. I will be back for follow up in April and we will probably stay there again but in another suite. No complaints about the staff though I didn't have much interaction with them. They did ship back my winter boots that got left behind. I just had to pay for it.
Stayed 4 nights in Jan 2024
Response from Management on 11 Jan,2024
Dear Jennifer, we hope you are recovering well. Thanks for choosing our hotel. We will investigate the mattress and why the water took so long to get hot. Hope you are feeling better.

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Management on 31 Jan,2024
Dear John, thank you for choosing our hotel. Happy to hear you enjoyed your stay with us.

8/10 Good

Victor

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Management on 2 Jan,2024
Dear Victor, thank you for choosing our hotel. Happy to hear you enjoyed your stay with us.

10/10 Excellent

Donovan

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Dec 2023
Response from Management on 2 Jan,2024
Dear Donovan, thanks for choosing our hotel. Happy you enjoyed your stay.

10/10 Excellent

Theodore

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
First time staying here, in town for some family matters. Super clean and well-kept property, very up-to-date rooms. Super friendly and attentive staff. Loads of eateries and shopping for whatever you may need nearby.
Stayed 2 nights in Nov 2023
Response from Management on 6 Dec,2023
Dear Theodore, thank you from choosing our hotel. happy to hear you enjoyed your time with us.

10/10 Excellent

Sardie

Stayed 1 night in Nov 2023
Response from Management on 18 Dec,2023
Dear Sardie, happy to hear you enjoyed your stay.

10/10 Excellent

Kim

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great room staff but a cold shower
Room was amazing. Water in shower at 5:40 am was cold.
Stayed 1 night in Nov 2023
Response from Management on 29 Nov,2023
Dear Kim, sorry about the hot water issue. We will address immediately..

8/10 Good

Mario

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Comfortable
Stayed 1 night in Nov 2023
Response from Management on 29 Nov,2023
Dear Mario, thank you for choosing our hotel. We hope to see you again soon.

10/10 Excellent

Russell

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We felt safe and comfortable. The room was well maintained and spotless when we arrived. Although close to the freeway, we were not bothered by noise. There were several dining options nearby. The on-site restaurant needs work, as it was understaffed with a single worker manning the counter and (apparently) doing the cooking.
Stayed 2 nights in Nov 2023
Response from Management on 29 Nov,2023
Dear Russell, thank you for choosing our hotel. We will look into the Bistro issues.

10/10 Excellent

Ken

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2023
Response from Management on 29 Nov,2023
Dear Ken, thank you for choosing our hotel. Happy to hear you enjoyed your stay.

8/10 Good

Kenneth

Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Oct 2023
Response from Management on 29 Nov,2023
Dear Kenneth, thank you for choosing our hotel. We hope to see you again soon.

8/10 Good

Dennis

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Management on 29 Nov,2023
Dear Dennis, thank you for staying with us. We hope to see you again.

10/10 Excellent

Ken

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Management on 29 Nov,2023
Dear Ken, thank you for choosing our hotel. Happy to hear you enjoyed your stay.

8/10 Good

Stardrina

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023
Response from Management on 29 Nov,2023
Dear Stardrina, thank you for choosing our hotel. We hope to see you again.

8/10 Good

Brian A.

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023
Response from Management on 29 Nov,2023
Dear Brian A, thank you for choosing our hotel. We hope to see you again soon.

10/10 Excellent

Ruth I

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was clean and I felt safe. A bathroom night light would be helpful.
Stayed 2 nights in Oct 2023
Response from Management on 29 Nov,2023
Dear Ruth, thank you for choosing our hotel.

8/10 Good

William

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Not bad
Ran out of hot water one of the afternoons we were there and the front desk showed very little urgency
Stayed 5 nights in Oct 2023
Response from Management on 29 Nov,2023
Dear William, sorry to hear you had an issue with the hot water.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Front desk staff was extremely helpful and pleasent at check in
Stayed 1 night in Oct 2023
Response from Management on 29 Nov,2023
Dear Anonymous, happy to hear you enjoyed your stay.

10/10 Excellent

Jennifer

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from Management on 29 Nov,2023
Dear Jennifer, thank you for choosing our hotel. Happy to hear you enjoyed your stay

6/10 Okay

Andrew

Business traveller
Liked: Staff & service
Stayed 1 night in Sep 2023

8/10 Good

omar

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel is surrounded by everything you could ever need. Parking was a little scarce but it could have just been a busy weekend.
Stayed 2 nights in Sep 2023
Response from Management on 18 Sept,2023
Dear Omar, thank you for choosing our hotel. Happy to hear you had a nice stay and enjoyed our location.

10/10 Excellent

Brian

Stayed 2 nights in Sep 2023
Response from Management on 18 Sept,2023
Dear Brian, thank you for choosing our hotel. Happy to hear you enjoyed your stay with us and hope to see you again soon.

10/10 Excellent

Paula

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely property, very helpful and friendly staff, would highly recommend it.
Stayed 2 nights in Sep 2023
Response from Management on 10 Sept,2023
Dear Paula, thank you for choosing our hotel. we hope to see you again.

8/10 Good

Amanda

Travelled with family, Travelled with family and small children
Liked: Staff & service, amenities, property conditions & facilities
Stayed one night while traveling. Clean ans conveniently located.
Stayed 1 night in Aug 2023
Response from Management on 21 Aug,2023
Dear Amanda, thank you for choosing our hotel. Hope to see you again.

10/10 Excellent

Edward

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2023
Response from Management on 22 Aug,2023
Dear Edward, thank you for choosing our hotel. We hope to see you again.

10/10 Excellent

Chris

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2023
Response from Management on 21 Aug,2023
Dear Chris, thank you for choosing our hotel. Hope to see you again.

10/10 Excellent

Lisa

Stayed 1 night in Aug 2023
Response from Management on 10 Sept,2023
Dera Lisa, thank you for choosing our hotel. We hope to see you again.

8/10 Good

Andy

Stayed 1 night in Jul 2023
Response from Management on 25 Jul,2023
Dear Andy, thank you for choosing our hotel, Hope to see you again.

10/10 Excellent

Timothy

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The room was clean and as described. The staff was helpful and very friendly. I will book here again the next time I am in the area.
Stayed 1 night in Jul 2023
Response from Management on 19 Jul,2023
Dear Timothy, thank you for choosing our hotel. Happy to hear you enjoyed your stay.

10/10 Excellent

Rebecca

Stayed 1 night in Jul 2023
Response from Management on 21 Aug,2023
Dear Rebecca, thank you for choosing our hotel, hope to see you again.

4/10 Poor

Michael

Travelled with family and small children
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
I couldn’t sleep because of temperature fluctuations due to HVAC issues. The third floor hallway was 83 Fahrenheit and the AC unit in the room would not cool unless on the maximum setting, then it was too cold. So I had to constantly adjust it throughout the night. The pool was filthy, very cloudy water, hair and band aids everywhere and it smelled bad. No chlorine odor at all. Hot tub was decommissioned. There was black mold growing on the tiles in one corner of the room, peeling paint, rust and deteriorating ceiling all around the pool area, it was very sketchy. Most importantly a drain cover in the pool was missing which presents an injury or drowning risk. Staff was sympathetic but could not refund any money because I booked through Expedia. The quality of my experience was not up to the Marriott standard and I felt like I was ripped off. Whoever owns this building is clearly not paying to maintain it. Never again.
Stayed 1 night in Jun 2023
Response from Management on 8 Jul,2023
Dear Michael, thank you for bringing your observations to our attention. We have corrected all areas noted. Thank you again.

6/10 Okay

Klaus

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
breakfast is not included in the stay at the hotel, i thought they might offer something for guests. One bottle of water and a small bag of chips at check for 3 people really is a joke. Would be nice if they had a pool heat that works. .
Stayed 1 night in Jun 2023
Response from Management on 30 Jun,2023
Dear Klaus, sorry about the pool heater.

6/10 Okay

FAY

Travelled with family
Way 2 expensive
Stayed 2 nights in Jun 2023
Response from Management on 27 Jun,2023
Dear Fay, thank you for choosing our hotel.

8/10 Good

Jennifer

Stayed 1 night in Jun 2023
Response from Management on 19 Jul,2023
Dear Jennifer, thank you for choosing our hotel. We are happy you enjoyed your stay.

10/10 Excellent

Diana

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Staff was friendly and efficient. Room was clean and very comfortable. We would definitely recommend staying in this hotel if coming to Cleveland area.
Stayed 1 night in Jun 2023
Response from Management on 22 Jun,2023
Dear Diana, thank you for choosing our hotel. Happy to hear you enjoyed your stay,

10/10 Excellent

Thomas

Stayed 2 nights in Jun 2023
Response from Management on 8 Jul,2023
Dear Thomas, thank you for choosing our hotel. Happy to hear you enjoyed your stay.

6/10 Okay

Caleb

Business traveller, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Overall the stay was good. Check-in staff was very friendly and knowledgeable of the area. The breakfast at the “bistro” was sub-par. For the prices, the food did not match up, the options were very limited. Asked for fruit on French toast, was told they were out of fruit. Asked for inlet, was told they only had eggs, nothing else to go with it. Coffee was like motor oil, then was told it would take a while to brew a new pot. Very disappointed, ended up driving down the road to McDonalds to get breakfast.
Stayed 1 night in May 2023
Response from Management on 24 May,2023
Dear Caleb, thank you for choosing our hotel. We apologize for the poor experience at the Bistro. We will adjust our offerings.

10/10 Excellent

Kathryn

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
pleasant customer service
We stopped in on a family roadtrip and had a pleasant experience. They had a baby bed ready for us after I called ahead. The beds were comfortable and the room was quiet. The manager was especially kind to us at the breakfast cafe. Would stay again!
Stayed 1 night in May 2023
Response from Management on 23 May,2023
Dear Kathryn, thank you for choosing our hotel. We are happy to hear you enjoyed your time with us.