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Reviews of Fairbridge Hotel Cleveland East

3 out of 5
Fairbridge Hotel Cleveland East
28600 Ridgehills Drive, Wickliffe, OH

Reviews

6.0
Rating 10 - Excellent. 177 out of 1002 reviews" "
Rating 8 - Good. 220 out of 1002 reviews" "
Rating 6 - Okay. 208 out of 1002 reviews" "
Rating 4 - Poor. 164 out of 1002 reviews" "
Rating 2 - Terrible. 233 out of 1002 reviews" "

5.8/10

Cleanliness

6.8/10

Staff & service

5.4/10

Amenities

5.8/10

Property conditions & facilities

6.0/10

Eco-friendliness

Reviews

6/10 Okay

Safwan

Travelled with family
Disliked: Staff & service, property conditions & facilities
Good There was no internet
Stayed 2 nights in Apr 2024

8/10 Good

EDWARD

Travelled with family
Disliked: Amenities, property conditions & facilities
The property needs some serious upgrading and maintenance. While we just needed a place to sleep, the room looked 'worn' It was not very well lit. We really were not sure if the room was dirty or not, but the shower tiles had mold and there was no stopper in the sink so you could see the "crud' in the pipes. There was no toilet paper holder so there was just a loose roll or toilet paper. We slept well because we were tired. The room had a refrigerator and someone had spilled something in there and it had not been cleaned up when we arrived.
Stayed 1 night in Apr 2024

8/10 Good

Michelle, Las Vegas

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Apr 2024

4/10 Poor

Valerie

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024

4/10 Poor

Candace

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Apr 2024

4/10 Poor

Edgar

Travelled with partner, Travelled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Hit with smell of weed as soon as you walk down thw hallways. Fights breaking out in and outside of facility. 8pm check-in: no staff in sight. 3 different groups waiting to be checked in waited 15 - 20min untill staff showed up. Carpet coming up bad in room. NO WATER PRESSURE in shower. No hot water in sink. Wont stay here again. Dont recommend.
Stayed 2 nights in Apr 2024
Response from Management on 17 Apr,2024
Thank you for sharing your experience with us. We apologize for any inconvenience caused during your stay. Our team is always here to assist with any concerns, and we assure you that your feedback will be shared with the relevant departments for improvement. We appreciate your understanding and hope to have the opportunity to better serve you in the future.

6/10 Okay

Kimberly

Liked: Staff & service
Clean enough. Staff was good. Needs coffee!
Stayed 2 nights in Apr 2024
Response from Management on 17 Apr,2024
Thank you for sharing your experience with us. We apologize for any inconvenience caused during your stay. Our team is always here to assist with any concerns, and we assure you that your feedback will be shared with the relevant departments for improvement. We appreciate your understanding and hope to have the opportunity to better serve you in the future.

10/10 Excellent

Paul

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay. Thank you!!
Stayed 1 night in Apr 2024
Response from Management on 17 Apr,2024
Thank you for staying with us. We value your business and we hope welcome you back again soon.

4/10 Poor

Jason

Stayed 4 nights in Apr 2024

6/10 Okay

Gerald

Travelled with partner
Disliked: Amenities, property conditions & facilities
Price and size of room
Stayed 2 nights in Apr 2024
Response from Management on 17 Apr,2024
Thank you for sharing your experience with us. We apologize for any inconvenience caused during your stay. Our team is always here to assist with any concerns, and we assure you that your feedback will be shared with the relevant departments for improvement. We appreciate your understanding and hope to have the opportunity to better serve you in the future.

2/10 Terrible

Ana

Travelled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Apr 2024

6/10 Okay

Amber

Stayed 1 night in Apr 2024
Response from Management on 17 Apr,2024
Thank you for sharing your experience with us. We apologize for any inconvenience caused during your stay. Our team is always here to assist with any concerns, and we assure you that your feedback will be shared with the relevant departments for improvement. We appreciate your understanding and hope to have the opportunity to better serve you in the future.

4/10 Poor

Rex

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
Good location, convenient to Cleveland without being downtown and paying high rates. Very dirty room, was clear it wouldn’t get cleaned during our 4 night stay. Picked up cleaning supplies and did so ourselves. Staff outwardly friendly but unresponsive to requests. Refrigerator cord wouldn’t reach the outlet. Bedside lamps had to be moved to opposite side of room where outlets located, apparently where the original interior design intended. Very loud heat/ac, no option to run fan continuously. Key card had to be reset every day. Obviously not the no smoking room we requested. Strong cannabis and tobacco odors. Not suitable for families, better suited for hourly needs.
Stayed 4 nights in Apr 2024

8/10 Good

Mamuye

Stayed 1 night in Apr 2024

4/10 Poor

Russell

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Dated room, sub-par bed, acceptably clean.
Stayed 1 night in Apr 2024

2/10 Terrible

Tamara

Disliked: Cleanliness, staff & service, property conditions & facilities
I
Stayed 1 night in Apr 2024

4/10 Poor

Delshawn

Business traveller
Disliked: Cleanliness, amenities
This place has a lot of potential but management didn't really seem to care to listen to my concerns so now I have to publicly voice my opinion...When you 1st walk in it's a 50/50 chance that someone at the front desk will even be there to check you in. Not sure what they are doing but I think they leave the front desk unattended for long periods of time because they are cleaning rooms and renovating them. Which leads me to me to my next issue severely understaff in the housekeeping department which is why some rooms are rushed thru and halfway done. The worst thing about this place was the rooms don't have microwaves in them You have to get on the elevator to go down to the lobby and use the 1 in the lobby. Yes! 6 FLOORS in this hotel has to Share a microwave in the lobby thats probably not gonna be clean. It says there is an Ice machine on the 3rd floor but it's not it's nothing there. If you plan on staying an Extended period of time (1 Week or more) you have to ask multiple times to have your room serviced or it won't even tho I did see my room on the list to be serviced it wasn't done when they did come it was 2 days later. The housekeepers don't really clean thoroughly
Stayed 3 nights in Apr 2024

6/10 Okay

Delshawn

Liked: Staff & service
Its inconvenient that 6 floors has to share 1 microwave in the main lobby.
Stayed 4 nights in Mar 2024

8/10 Good

Milka

Liked: Cleanliness, staff & service, property conditions & facilities
Staff were friendly & professional. Thank you!
Stayed 1 night in Mar 2024

6/10 Okay

TayVaun

Travelled with family and small children
Disliked: Cleanliness, staff & service, amenities
Rooms look nasty toilets dirty the only place they have around is a gas station
Stayed 4 nights in Feb 2024

4/10 Poor

Joshua

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Mar 2024

4/10 Poor

Angel

Business traveller
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
The hotel overall is run down and poorly maintained. Just a bunch of DIY jobs in an attempt to update the place... and it shows! The rooms are shabby, old and dirty. No lobby furniture...just looks cold and uninviting. Christmas lights hanging over the check-in area as decor. You guys really need a professional to come in and spruce up the place even if that means increasing prices. The staff were nice and efficient!!!!
Stayed 1 night in Mar 2024

2/10 Terrible

Caitlyn

Business traveller, Travelled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was not clean. Bed linen was dirty and had black-like materials on it. Stains were on the walls. The fridge had mold in the bottom of it. Not happy whatsoever. Ended up leaving to get another hotel for the night.
Stayed 2 nights in Feb 2024

4/10 Poor

Amanda

Travelled with family
Disliked: Staff & service
Overall property was clean enough. Crumbs in bed. Cigarette smell in room and cigarette holes in wall. Beds and pillows comfortable. At check in tried to charge more for deluxe because "out of my room I booked, " which was a double queen. For the price was reasonable.
Stayed 1 night in Feb 2024

10/10 Excellent

CYRE

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything is good!

8/10 Good

Woodrow

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024

2/10 Terrible

Onthwon

Stayed 1 night in Feb 2024

8/10 Good

Sory, Euclid

Travelled with partner
Liked: Property conditions & facilities
I
Stayed 3 nights in Feb 2024

2/10 Terrible

Pamela

Travelled with family
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
There was not a microwave in the room or a coffee pot, the ONLY microwave was in the lobby and it was disgusting it looked like it has never been cleaned. I had an ironing board but no iron. No breakfast either, at least some donuts would of been nice? For the price something's need to change. Room was clean. Entrance looks magnificent but the lack of things in the rooms needs to change especially a microwave.
Stayed 2 nights in Jan 2024
Response from Management on 31 Jan,2024
Thank you for taking the time to leave us your valuable feedback. We value your business and hope to welcome you back again soon.

2/10 Terrible

Drucilla

Disliked: Cleanliness, amenities, property conditions & facilities
The room I stayed in was dirty NOT CLEAN the lobby was empty no chairs or decorations will not stay there again
Stayed 1 night in Jan 2024
Response from Management on 31 Jan,2024
Thank you for taking the time to leave us your valuable feedback. We value your business and hope to welcome you back again soon.

4/10 Poor

Nathan

Business traveller
Liked: Staff & service
Disliked: Cleanliness, amenities
Only remodeled the Lobby. The Rooms need Major improvements
Stayed 1 night in Jan 2024
Response from Management on 31 Jan,2024
Thank you for taking the time to leave us your valuable feedback. We value your business and hope to welcome you back again soon.

10/10 Excellent

Mario

Business traveller
Stayed 1 night in Jan 2024
Response from Management on 31 Jan,2024
Thank you for taking the time to leave us your valuable feedback. We value your business and hope to welcome you back again soon.

6/10 Okay

Vitali

There was a problem to connect to the Internet for both: a cell and a notebook. A heater could be quieter
Stayed 1 night in Jan 2024
Response from Management on 31 Jan,2024
Thank you for taking the time to leave us your valuable feedback. We value your business and hope to welcome you back again soon.

6/10 Okay

Roderick

Disliked: Amenities

4/10 Poor

Jennifer

Travelled with family, Travelled with partner
Disliked: Cleanliness, property conditions & facilities
Staff was very nice and accommadating they just didnt have housekeeping for multiple days
Stayed 2 nights in Dec 2023
Response from Management on 31 Jan,2024
Thank you for taking the time to leave us your valuable feedback. We value your business and hope to welcome you back again soon.

10/10 Excellent

Erica, Euclid

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff
Stayed 1 night in Dec 2023
Response from Management on 31 Jan,2024
Thank you for taking the time to leave us your valuable feedback. We value your business and hope to welcome you back again soon.

2/10 Terrible

Janet

Travelled with family
Liked: Staff & service, property conditions & facilities
Disliked: Cleanliness, amenities
Heater was very loud in room. Elevator didn't work well! 6th floor was not heated, very cold!
Stayed 1 night in Dec 2023
Response from Management on 31 Jan,2024
Thank you for taking the time to leave us your valuable feedback. We value your business and hope to welcome you back again soon.

2/10 Terrible

Kelly

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Management on 31 Jan,2024
Thank you for taking the time to leave us your valuable feedback. We value your business and hope to welcome you back again soon.

8/10 Good

David

Business traveller
Liked: Cleanliness, property conditions & facilities
Disliked: Amenities
The rooms were nice size and clean. It would have been nice to have some coffee availibe somewhere, either a small coffee pot in the room or somewhere in the lobbie.
Stayed 1 night in Dec 2023
Response from Management on 31 Jan,2024
Thank you for taking the time to leave us your valuable feedback. We value your business and hope to welcome you back again soon.

8/10 Good

Sonita

Liked: Cleanliness, staff & service, property conditions & facilities

6/10 Okay

Joseph

Stayed 3 nights in Nov 2023
Response from Management on 6 Dec,2023
Thank you for staying with us and for taking the time to give your valuable feedback. We value your business and hope to welcome you back again soon.

8/10 Good

Erica, Euclid

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Understandable but the microwave in the lobby is such an i convenience
Stayed 1 night in Nov 2023
Response from Management on 6 Dec,2023
Thank you for staying with us and for taking the time to give your valuable feedback. We value your business and hope to welcome you back again soon.

10/10 Excellent

Matthew

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff very helpful and accommodating great location juat all around pleaseant
Stayed 2 nights in Nov 2023
Response from Management on 6 Dec,2023
Thank you for staying with us and for taking the time to give your valuable feedback. We value your business and hope to welcome you back again soon.

6/10 Okay

Joel

Travelled with group
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
This is an old hotel outside of Cleveland that is cheap as a result of its location and not being kept up. The rooms are old and it shows. The bathroom was where that was most apparent - it wasn't dirty but it looked like it. Beds were fine and rooms were clean. I had two issues. There was essentially no curtain on the window (it was like single-ply toilet paper - it blocked no light and could be seen through). The wifi only worked in the lobby even though our room was only four rooms down the hall from the lobby. I chose this hotel for the price so I guess I got what I paid for but don't think that these two issues should exist.
Stayed 1 night in Nov 2023
Response from Management on 6 Dec,2023
Thank you for staying with us and for taking the time to give your valuable feedback. We value your business and hope to welcome you back again soon.

6/10 Okay

Tregory

Travelled with group
Decent hotel, nothing too bad about it. Thought the lobby was nice.
Stayed 2 nights in Nov 2023
Response from Management on 6 Dec,2023
Thank you for staying with us and for taking the time to give your valuable feedback. We value your business and hope to welcome you back again soon.

8/10 Good

Verified traveller

Liked: Staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from Management on 6 Dec,2023
Thank you for staying with us and for taking the time to give your valuable feedback. We value your business and hope to welcome you back again soon.

4/10 Poor

nina

Liked: Property conditions & facilities
Every time I stay at Fairbridge Hotel it never fails their remote control never works for the tv and I have to wait three to four hours before someone will decide to bring me a remote to my room.
Stayed 1 night in Nov 2023
Response from Management on 6 Dec,2023
Thank you for staying with us and for taking the time to give your valuable feedback. We value your business and hope to welcome you back again soon.

8/10 Good

Woodrow

Liked: Staff & service
Stayed 1 night in Nov 2023
Response from Management on 6 Dec,2023
Thank you for staying with us and for taking the time to give your valuable feedback. We value your business and hope to welcome you back again soon.

10/10 Excellent

TAMMY

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023
Response from Management on 6 Dec,2023
Thank you for staying with us and for taking the time to give your valuable feedback. We value your business and hope to welcome you back again soon.

8/10 Good

mabry

Disliked: Property conditions & facilities
Stayed 1 night in Oct 2023
Response from Management on 6 Dec,2023
Thank you for staying with us and for taking the time to give your valuable feedback. We value your business and hope to welcome you back again soon.