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Reviews of Heritage Inn

2 out of 5
Heritage Inn
1631 Guthrie Drive, Cleveland, TN

Reviews

5.8
Rating 10 - Excellent. 10 out of 74 reviews" "
Rating 8 - Good. 20 out of 74 reviews" "
Rating 6 - Okay. 13 out of 74 reviews" "
Rating 4 - Poor. 11 out of 74 reviews" "
Rating 2 - Terrible. 20 out of 74 reviews" "

6.4/10

Cleanliness

5.8/10

Staff & service

5.0/10

Amenities

5.8/10

Property conditions & facilities

6.0/10

Eco-friendliness

Reviews

6/10 Okay

Beth

Travelled with family
Disliked: Amenities, property conditions & facilities
The room smelt and looked unclean. The guy who checked us in was also kind of rude.
Stayed 1 night in Oct 2023

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
This hotel was worth the cost. It was clean and affordable. Highly recommend it if traveling on a budget!
Stayed 1 night in Sep 2023

2/10 Terrible

Jesse

Stayed 1 night in Jun 2023

4/10 Poor

Darrel

Travelled with family and small children
Disliked: Cleanliness, staff & service, property conditions & facilities
The bathroom door knob was broken on the inside n the tv half work n there was mice dropping in some the drawers n kill a few of roaches in the room n one of the drawers handle was broken also n the telephone in the room was not working
Stayed 5 nights in Jun 2023

8/10 Good

Dylan

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Very decent and fairly cheap too would stay again

6/10 Okay

Ken

Disliked: Staff & service, amenities
When checking in, there was a tiny window outside that someone passed a pen and paper to fill out to me to fill in! Then I had to pass my id and credit card through the tiny window and received a key for the room. The whole time checking in I never saw who I was dealing with!! Very strange
Stayed 1 night in Apr 2023

8/10 Good

Shante

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Nice staff, clean room
Stayed 1 night in Mar 2023

8/10 Good

candace

Travelled with group
Liked: Cleanliness, staff & service
Disliked: Amenities
Na
Stayed 1 night in Jan 2023

2/10 Terrible

Andrea

Stayed 1 night in Dec 2022

8/10 Good

Ellen

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Oct 2022

2/10 Terrible

Anna

Travelled with partner
Disliked: Cleanliness, staff & service, property conditions & facilities
Would not recimend this place... They told me one price and charged me 25.00 more then they said... The rooms were dirty the tv didnt work... No tissue paper in the room... No towels... The mananger was really smart with me and just plain out rude...
Stayed 1 night in May 2022

6/10 Okay

Donna

Disliked: Property conditions & facilities
Look elsewhere
Room needed work. Plaster coming off ceiling. Bathroom door didnt shut. Bed was clean but there was holes in the sheets from cigarettes. Would not recommend. 2/10
Stayed 1 night in Apr 2022

2/10 Terrible

Holly

The gentleman is very rude
Stayed 1 night in Apr 2022

10/10 Excellent

Curtis

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very clean
Stayed 1 night in Dec 2021

8/10 Good

farron, carrollton

Liked: Cleanliness
Disliked: Property conditions & facilities
Hot water, decent bed, heater was on when I arrived on a chilly night. Small room, older, and late night check in was odd. Hey, it was a stop over late at night procured based on pricing. Met my needs at the time.
Stayed 1 night in Nov 2021

10/10 Excellent

Stephanie

Super friendly staff, The rooms were very clean, I recommend this to others
Stayed 2 nights in Nov 2021

2/10 Terrible

Donald

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
They wanted to charge me a pet deposit for outside
Stayed 1 night in Oct 2021

10/10 Excellent

Coleshia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2021

6/10 Okay

Bethany

Business traveller, Travelled with group
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2021

8/10 Good

Linda

Liked: Cleanliness, staff & service, property conditions & facilities
The owner's/management was so nice and pleasant to me and honestly, not too many people have been pleasant to be around! I seem to push
Stayed 1 night in Sep 2021

10/10 Excellent

John, Jasper

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Good price and location. My sink doesn't drain that well; probably has hair holding it back. Bring me a wire with a hook one end and a loop on the other, and I'll fish out the "rat"!
Stayed 4 nights in Sep 2021

6/10 Okay

Johnny

Disliked: Cleanliness, property conditions & facilities
Adequate
Adequate at best, ok for short night. Only good- cheap price.
Stayed 1 night in Jul 2021

2/10 Terrible

Verified traveller

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Was unable to check in they refused to allow check in even with payment already paid and credit card on file without $100 cash deposit also refused to also give me a refund
Stayed 1 night in Jul 2021

2/10 Terrible

Randall

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Don't Stay unless you absolutely have too.
When I first arrived to check in they told me, my name wasn't in the books and was about to charge me 80$ a night, I booked this Motel back in March of 2021 for only 47$ a night I was a little upset since I just got off from a long drive and just wanted a bed to rest in but could not. I left the Motel to cool off and get something to eat came back later and had my wife show them I did rent a room from hotels.com and they finally agreed. Once we got into the room it wasn't the one I requested. it was two full beds and I wanted one queen bed, but they was all booked and I couldn't get my room changed. On the sigh out front of the motel it says daily cleaning, They didn't clean our room one day we was there, and we stayed for three nights.
Stayed 3 nights in Jun 2021

2/10 Terrible

HEATHER

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Crack den of mold and filth
Horrible horrible horrible. Huge gap in the door u could see outside. Mold on shower curtain and in broken bathroom light. Holes in the headboards and patched holes not painted all over the wall. It looked like a crack den. On both sides there were permanent tenants who were working on their motorcycles and had stuff stacked up all around my hotel room door. Also kept having car pull up and doing drug deals right outside my window. It was supppppper sketchy. Hotels.com shouldn’t let them advertise in here. Absolutely the worst motel I’ve ever stayed in Also booked a $45 queen room. Got put in a double bed room for $55. She over charged and could barely speak English. Kept answering my questions wrong Bc she didn’t understand. Booked two nights only stayed one Bc it was disgusting.
Mold inside seam of shower curtain
Holes not patched in walls
Broken bathroom light which u can see the build up or mold inside
Filthy bathroom
Stayed 2 nights in Jun 2021

2/10 Terrible

Michele

Travelled with group
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Extremely Horrible
They refused my reservation & refused to look up my reservation & they were extremely rude.
Stayed 1 night in Mar 2021

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Rude and more rude
They was very rude. I call yo let thrm know we was have a little bit of troubleand we be there shortly and he told me i had 30 min ot he was filling the room me and my boyfruend looked for 3 hours for another room
Stayed 1 night in Mar 2021

10/10 Excellent

Shonda

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2021

10/10 Excellent

Coleshia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great
Stayed 1 night in Feb 2021

6/10 Okay

Franklin

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
i booked 2 rooms both queen beds and smoking for a good price they was avaible but when i get there an hour and half after booking the rooms.....she said they wasnt avaible she had 2 double beds non smoking rooms but it would cost more i feel like if i booked the rooms that was avaible i should have at least paid the same price cause it was their mess up not mine
Stayed 1 night in Jan 2021

6/10 Okay

Verified traveller

Stayed 1 night in Oct 2020

4/10 Poor

Damion

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Stayed 1 night in Oct 2020

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Aug 2020

6/10 Okay

Verified traveller

Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Aug 2020

4/10 Poor

Tammy

Business traveller
Liked: Cleanliness, staff & service
Disliked: Room comfort
Over charged for rong room and bed size
I was charged extra for a room I did not book. I had a Queen bed for 2 room reserved and was told I had to pay more for a double bed room because that was all she had!??? My room was gave to someone else and I paid $55 for a non smoking room, couldn’t get clean towels for my morning shower when I took the dirty ones to the office I was told to wait for towels until morning. This was at 6 pm.
Stayed 1 night in Jul 2020

8/10 Good

Tammy

Business traveller
Liked: Cleanliness, property conditions & facilities, room comfort
Best stay in years
The front desk was extremely rude other than that it was the best stay I’ve had in years. Super clean, security, pictures from app look like it was in person and quite.
Stayed 1 night in Jul 2020

2/10 Terrible

Verified traveller

Stayed 1 night in May 2020

2/10 Terrible

Verified traveller

Disliked: Staff & service, room comfort
Stayed 2 nights in May 2020

10/10 Excellent

Taylor

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A1 since day1
Great hospitality
Stayed 1 night in Apr 2020

4/10 Poor

Verified traveller

Travelled with family
Disliked: Amenities, property conditions & facilities
The beds are super uncomfortable, they don't give you much soap or shampoo either
Stayed 1 night in Jan 2020

4/10 Poor

Verified traveller

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Dec 2019

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Room was clean and quiet; bed comfortable; water hot; appropriate for the price.
Stayed 1 night in Oct 2019

4/10 Poor

Verified traveller

Travelled with partner
Disliked: Amenities
Arggg not what expected for sure could be a lot better
Stayed 1 night in Oct 2019

6/10 Okay

Luis

Liked: Staff & service
Its ok
The room smelled like smoke even tho it say it was non smoking ... There was a dead cockroach in the restroom ... They gave me a handicapped room .. there was two small cockroaches walking on my nightstand .. I didn't report it because it wasnt a big deal for me but need to make sure y'all clean the rooms more often
Stayed 2 nights in Jul 2019

8/10 Good

Verified traveller

Stayed 2 nights in Jun 2019

8/10 Good

Robert

Liked: Cleanliness, staff & service, room comfort
Shut the door and the neighborhood goes away.
Hotel is not in the nicest area, but for the price it's a good value. Close and lock the door and the neighborhood disappears. Staff was very friendly and helpful. Wifi, TV, and everything else works fine. If passing through Cleveland/Chattanooga again, I could stay here again.
Stayed 1 night in Apr 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service
Stayed 1 night in Mar 2019

10/10 Excellent

Scott

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2019

8/10 Good

Rey

Liked: Room comfort
Stayed 1 night in Dec 2018

4/10 Poor

Pawel

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2018