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Reviews of Mountain View Inn

2 out of 5
Mountain View Inn
2400 Executive Park, Cleveland, TN

Reviews

6.4
Rating 10 - Excellent. 68 out of 311 reviews" "
Rating 8 - Good. 66 out of 311 reviews" "
Rating 6 - Okay. 71 out of 311 reviews" "
Rating 4 - Poor. 48 out of 311 reviews" "
Rating 2 - Terrible. 58 out of 311 reviews" "

6.4/10

Cleanliness

7.2/10

Staff & service

4.8/10

Amenities

5.8/10

Property conditions & facilities

Reviews

4/10 Poor

Jorge

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2020

2/10 Terrible

Jason

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Worst hotel experience ever.
Stayed 1 night in Dec 2020

2/10 Terrible

MargaretSweat, Wrightsville ga

Travelled with partner
Disliked: Cleanliness, staff & service, property conditions & facilities
Like nothing about it, it was nasty no more service graffiti on windows nasty words two towels ants two was cloths from Thursday till Sunday plus wanted too pay 20.00 extra at check out but didn’t pay it
Stayed 3 nights in Nov 2020

2/10 Terrible

kevin, Tampa, Fla.

Travelled with pets, Travelled with partner
Disliked: Cleanliness, staff & service, amenities
Property nice, owner a jerk, rooms filthy, smoke burns on sinks, non smoking rooms smelled of smoke, waited to hours for room to be cleaned and still was not clean.
Stayed 5 nights in Nov 2020

6/10 Okay

Holly

Liked: Cleanliness, property conditions & facilities
My stay
When I got here there was no one in the office for me to check in I had already booked and paid before I got here finally after an hour I got to a room I got in the room no pillowcases no TV and no one at the front desk to help me I'm not satisfied
Stayed 1 night in Nov 2020

8/10 Good

Tammy

Stayed 2 nights in Nov 2020

6/10 Okay

Verified traveller

Stayed 3 nights in Oct 2020

2/10 Terrible

Stephanie, Albertville, AL

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I wasn’t allowed to check in. I received no notice when I was booking the room that there was a cutoff time for check in. Once I arrived at 9:07pm, I was informed they closed at 9pm and was not allowed to check in. I was also informed that there were no vacancies and no record of my booking.
Stayed 1 night in Oct 2020

8/10 Good

Jon

Business traveller
Liked: Staff & service, property conditions & facilities, room comfort
Stayed 9 nights in Oct 2020

2/10 Terrible

Bobby

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Did not stay bedbug,cockroach infested in every room that was shown to me
Stayed 1 night in Oct 2020

8/10 Good

Nicole

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2020

2/10 Terrible

Frank E

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2020

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Nice clean rooms. Very quiet. Helpful friendly staff. Would stay again
Stayed 2 nights in Jul 2020
Response from Peter on 5 Aug,2020
I'm so glad we were able to make your stay comfortable. I'll relay your compliments to our staff! I appreciate your kind words and look forward to welcoming you back. With much appreciation, General Manager

2/10 Terrible

ERIC

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2020
Response from Peter on 6 Aug,2020
Hi Eric, thanks for taking the time to give your feedback. I'm sorry to hear that your stay wasn't up to the standard expected from us. Even though we did not get a detailed feedback,thanks so much for sharing your experience with us.

8/10 Good

Lily

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
ove this design
the place was great however the fixtures could use some sprousing up a bit. Loved the antique design and everything yet need newer beds and more pillows. Two medium pillows for a king size bed is just not going to cut it!
Stayed 4 nights in Jul 2020
Response from Peter on 5 Aug,2020
Thanks very much for your fair review of our Inn. I'm glad you loved the antique design and I also want to thank you for your feedback and criticisms about the fixtures and pillows. We've taken your thoughts to heart and we plan on making some internal changes based on your recommendations. Thanks, you for your feedback. Sincerely, Manager

2/10 Terrible

Roy, Decatur il

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This is not a hotel this is a rundown apartment complex. There was a car sitting on blocks with no wheels in the parking lot. Thankfully the women at the front desk told us to see if the room was to our liking. On the way to find it which we never did we witnessed a drug deal. When we told the woman at the front desk we would not be staying she said she was not surprised and it was her last night working there. This place needs shut down
Stayed 1 night in Jul 2020
Response from Peter on 6 Aug,2020
Hi Roy, thank you for taking the time to share your review with us. We appreciate your valuable feedback as it helps us identify the areas we can improve the guest experience. I was disappointed to learn of the shortcomings you experienced and wish to let you know that are working with Cleveland PD in taking steps to clean out any suspected drug activities. I apologize again for the inconvenience.

10/10 Excellent

Verified traveller

Stayed 1 night in Jul 2020
Response from Peter on 5 Aug,2020
Thank you so much for the excellent review! We are glad that your stay with us was amazing! We make an effort to go above and beyond to ensure our guests have a memorable experience. We look forward to having you again as a guest soon for another great experience!

2/10 Terrible

Paul

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
Closed at 9pm?
Didn’t get to stay.... the hotel closed at 9pm
Stayed 1 night in Jul 2020
Response from d on 5 Jul,2020
We are sorry for any inconvenience this may have caused you.

6/10 Okay

tim

Liked: Staff & service, room comfort
Disliked: Cleanliness
OK stay for the price
The receptionist was very friendly and courteous. The stairs leading up to the 2nd floor to our room was filthy. Ppl had trash bags left outside their rooms. Our room had no container for trash, toilet seat was broken and next to the bed was stickiness on the floor. Ppl had been on the roof smoking despite it being the nonsmoking section.
Stayed 1 night in Jun 2020
Response from D on 6 Jul,2020
We appreciate your feedback very much and are working diligently on improvements to the facility.

2/10 Terrible

Verified traveller

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Waited 45 minutes before finding an employee to check us in. Too much prostitution and drugs and violence. Didn't need to use key cards - card readers were broken. Outside lighting at night was extremely poor. Mutiple police were there for multiple problems. IT SUCKED - NEVER AGAIN. Place was filthy, also.
Stayed 4 nights in May 2020
Response from Peter on 5 Aug,2020
Thanks so much for sharing your experience with us. I'm so sorry that your overall experience starting with the check in fell short of expectations. You saw cops on our property because the safety and security of our guests is always our top priority. We work with the Cleveland Police Department to investigate and reduce criminal activity on our property. We are using your feedback to make other important changes that will give all our current and future guests a better experience during each visit. Regards, General Manager

2/10 Terrible

Verified traveller

Stayed 1 night in May 2020
Response from Peter on 6 Aug,2020
Thanks so much for sharing your experience with us. I'm so sorry that your overall experience fell short of expectations. We are working in making important changes that will give all our current and future guests a better experience during each visit. Regards,

6/10 Okay

Verified traveller

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jun 2020

6/10 Okay

Marquana

Disliked: Cleanliness, property conditions & facilities, room comfort
It was not very clean. Had people sitting outside the hotel it was not very comfortable. People walking around looking kind of suspicious.
Stayed 1 night in May 2020

2/10 Terrible

GREG

Stayed 1 night in May 2020

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities
Wonderful place to visit. Nice town. Great views from property. Near interstate. Lots of shopping and other things in Cleveland. Nice people.
Stayed 1 night in May 2020
Response from ds on 12 May,2020
We are so happy you enjoyed your time here. We appreciate your business and look forward to serving you in the future.

2/10 Terrible

Verified traveller

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Did have a great view of the moutains but that was all that was good
Stayed 1 night in May 2020

6/10 Okay

Kathryn

Stayed 1 night in May 2020

2/10 Terrible

Verified traveller

Stayed 1 night in May 2020
Response from DS on 4 May,2020
Thank you for your feedback. We appreciate your business and look forward to serving you in the future.

8/10 Good

Omega

Liked: Staff & service, room comfort
Good room for the price
The room was stuck in 1990 but a great room for the price. The bed was wonderful. The view was amazing. Gorgeous sunset. I will stay again.
View out my room window
Stayed 1 night in Apr 2020
Response from D.S. on 1 May,2020
Thank you for your feedback, we appreciate your business and look forward to serving you in the future.

10/10 Excellent

David

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent hotel at a resonable price
Excellent hotel at a resonable price. Great location and friendly staff. I liked the hotel so much I extended my stay 1 week.
Stayed 1 night in Apr 2020
Response from DS on 1 May,2020
Thank you for your response and we appreciate your business.

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The beds r comfy. We had great service. Checkin was a breeze
Stayed 1 night in Apr 2020

8/10 Good

Janie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Inn in the storm
We needed a place until electric came back. Inn was good, considering their cable and internet was out.
Stayed 1 night in Apr 2020

10/10 Excellent

Verified traveller

Stayed 5 nights in Apr 2020

4/10 Poor

Regina

Stayed 8 nights in Mar 2020

4/10 Poor

Regina

Travelled with group
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
DISAPPOINTED & DISSATISFIED😔
I had made a reservation for a King Bed / Smoking / exterior and was confirmed with all of the above and free breakfast; however, when I arrived the lady didn’t even stand up to greet us (she was pleasant though) but then we found out restaurant was closed (sign out side mentioned something about a restaurant) looked ages old. We were told that there were no smoking rooms and no king size rooms available (but our confirmation clearly stated that we had one reserved) and that sometimes they are over booked (parking lot was empty) so not sure what she meant by that. Floors were Nasty, all kind of clutter and dirt on floor behind reception area. Phones in rooms didn’t work. Was very staticky. Hallway was musty. Was read a sheet of rules by attendant and basically said no drugs and no prostitution? WHAT KIND OF WELCOME IS THAT?? If it wouldn’t have been so late I would have just canceled. The atmosphere was something from the dark ages and very eerie. A young guest came to the front desk while we were checking in and asked for toilet paper and was told there wasn’t any?!? How sad for a guest. No employees are on premises after 11pm? What would a guest do in the event of an emergency? I would definitely like to request a refund immediately to my card. I definitely wouldn’t recommend this place to anyone. I’m sorry to sound negative but it’s the truth. Again I’m sorry but please refund my money for my two nights. Thank you
Stayed 2 nights in Mar 2020

2/10 Terrible

Stephanie, Cleveland

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I didnt like ANYTHING about this motel! The room that they placed us in wasnt even supposed to be rented out yet because it wasnt ready yet due to the bathtub not draining AT ALL.. We wasnt given a key because 4 different times we went to have the key reset it wouldnt work. So we had no key to the room therefore wasnt able to leave. Because of that we were forced too sit outside the room to wait on the lady at the desk to come let us in. Which it took her a total of 45 minutes to get from the office to our room, there was noone at all around so no reason it should have taken that long. Go into the room to notice that this room was unbelievable.!! We had no trash can, no ashtray in a smoking room(not like that is a big problem), no phone, had a plunger an plumbing snake left in the tub which i had to use in order to take a shower.. the floors were dirty an the bed were made but who knows if they were clean. Then we went to talk to manager about room to see about getting a night on them or half off another night an he said ni your money is no good here we dont need it. Then he proceeded to tell me to be out by 3pm. He made me feel as if he is not taking responsibility for renting us a room that was not readly to be occupied! The managements attitude about the situation was poor an not understanding. This was by far the WORST experience i have ever had an feel like we shouldn't have had to worry about ANY of that!
Stayed 1 night in Mar 2020

2/10 Terrible

KAT

Travelled with family
Disliked: Staff & service
Nobody was there to check us in. Called in advance to make sure there was late check in, but nothing when we arrived. Had to go elsewhere. Will never book with them again.
Stayed 1 night in Mar 2020

8/10 Good

Joel

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great experience friendly staff clean rooms and awesome view of the mountains
Stayed 1 night in Mar 2020

6/10 Okay

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service
Loved the location. The fan on the heater in the room was loud and rattled and kept us awake.
Stayed 1 night in Mar 2020

10/10 Excellent

Candy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was wonderful very nice peaceful good view
Stayed 1 night in Feb 2020

6/10 Okay

CrazyJoe, Tennessee

Business traveller
Liked: Staff & service
Disliked: Amenities
Outdated everything. Lots of strange noise. Internet spotty. However "you get what you pay for...". Very inexpensive. Felt safer than most inexpensive rooms.
Stayed 2 nights in Feb 2020

10/10 Excellent

Frank E

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Suite 111 was great except the hair Dryer was broken.
Stayed 1 night in Feb 2020

10/10 Excellent

Lulu, Cleveland tn

Business traveller, Travelled with pets, Travelled with partner
Liked: Cleanliness, staff & service
The veiw an the hot shower soft beds friendly easy to loction
Stayed 1 night in Feb 2020

10/10 Excellent

TIM

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Super hotel. Incredible price
Staff was super friendly and great. Hot shower clean bed. Go outside and check out the view. Your staying on top of a mountain. A++++
Stayed 1 night in Feb 2020

6/10 Okay

Andrew

Liked: Staff & service
Stayed 1 night in Feb 2020

4/10 Poor

Verified traveller

Stayed 1 night in Feb 2020

8/10 Good

Verified traveller

Liked: Cleanliness
Stayed 1 night in Feb 2020

10/10 Excellent

Dannie

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2020

4/10 Poor

Verified traveller

Stayed 1 night in Jan 2020

10/10 Excellent

Hunter

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good cheap place
Fantastic service, little older of hotel but worth the price.
Stayed 1 night in Jan 2020
Response from Debra on 13 Jan,2020
It was our pleasure to serve you and look forward to serving you anytime in the future.Thank you for your business.