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Reviews of Victorian Inn

2.5 out of 5
Victorian Inn
50168 Highway Drive, Cleveland, OK

Reviews

7.4

Good

Rating 10 - Excellent. 33 out of 116 reviews" "
Rating 8 - Good. 41 out of 116 reviews" "
Rating 6 - Okay. 19 out of 116 reviews" "
Rating 4 - Poor. 13 out of 116 reviews" "
Rating 2 - Terrible. 10 out of 116 reviews" "

7.6/10

Cleanliness

8.2/10

Staff & service

6.6/10

Amenities

6.8/10

Property conditions & facilities

6.6/10

Eco-friendliness

Reviews

4/10 Poor

Jim

Travelled with partner
Disliked: Staff & service, amenities, property conditions & facilities
Cute building on the outside. No hair dryer or cups. Globs of hair in bath drain. No fitted sheet to sleep on . The bed had two flat sheets.
Stayed 1 night in Apr 2024

8/10 Good

Mindy, Seminole

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
It was a good room for the price. I only needed to sleep there basically. I do wish the wifi worked better but that is out of their hands. I have stayed here twice in the last year and it's a nice little stay.
Stayed 2 nights in Mar 2024

2/10 Terrible

Aaron

Travelled with family
Stayed 1 night in Feb 2024

4/10 Poor

Verified traveller

Stayed 1 night in Feb 2024

4/10 Poor

Kimberly

Stayed 1 night in Dec 2023

10/10 Excellent

Chris

Liked: Cleanliness, staff & service, property conditions & facilities

4/10 Poor

Patricia

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
TV did not work. Could HEAR everything through the walls in the room next to me. Did not appreciate someone knocking on the door at midnight looking for someone---NOT ME... the bed was broken/down like (really Bad) and I had to take my laptop to the office to insist in internet and later I saw an important file MISSING from my laptop (will be watching for mischief activity as a result he now has my personal identity, numbers, etc... AND last but not least.... OMG - NOW I know what BEDBUGS look like! Had to lay/sleep with lights on, on top of the bed at the foot of the bed.... killing them as they approached me. I'm very pissed about my file missing though. As a former cop. I will be watching as THIS man is the ONLY person ever to have had access to MY laptop.
Stayed 2 nights in Nov 2023

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
The place is horrible. The toilet seat wasn't attached plus the toilet itself wasn't even attached to the floor. No maid service for clean sheets or towels the entire stay. False advertised as having free WIFI and being pet friendly. Very unclean rooms and unprofessional staffing
Stayed 7 nights in Nov 2023
Response from NG on 23 Nov,2023
Sorry you had a bad experience, the toilet was never brought to my attention till check out, maid service was not done due to your do not disturb sign on the door, we are pet friendly if it is a registered service animal. we are working on getting the wifi signal to the area you were in, but yes we have free wifi.

10/10 Excellent

WESLEY

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
Very quaint and clean. Don't let surroundings fool you. It's a very nice place.
Stayed 1 night in Nov 2023
Response from NG on 7 Nov,2023
Thank you for your positive review, under new management,working hard to bring it back up .hope to see you again in the futureNick, Gen Mgr

6/10 Okay

Jerome

Liked: Staff & service
The people running it were great but the inn has recently taken over and in the process of making long needed repairs so it had its issues but the beds slept great
Stayed 4 nights in Oct 2023
Response from NG on 31 Oct,2023
Thank you for the good review, we are under new management and working hard to improve the property.Gen Mgr Nick

10/10 Excellent

Rhonda

Travelled with family and small children, Business traveller
Liked: Amenities
Staff very friendly and willing to meet all your needs
Stayed 2 nights in Oct 2023
Response from NG on 28 Oct,2023
Thank you for staying with us here at the Victorian Inn,hope you had a great comfortable stay, look forward to seeing you again in the futureNick Gen Mgr

8/10 Good

Linda

Liked: Cleanliness, staff & service, room comfort
Stayed 2 nights in Oct 2023
Response from NG on 19 Oct,2023
Thank you for the review! We hope to see you again!

2/10 Terrible

Barbara

Liked: Staff & service
Disliked: Cleanliness, amenities
My room was NOT cleaned. The bathroom was filthy and the bed was very uncomfortable. Keep driving!
Stayed 1 night in Oct 2023
Response from NG on 16 Oct,2023
We are sorry for your bad experience with us, Property is under New management and we are working hard to remedy the problems.Hope you will give us another chance in the futureNick

2/10 Terrible

Chris

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Gross, dated, woke up with a bed bug next to me. Go find anywhere else.
Stayed 2 nights in Sep 2023
Response from NG on 2 Oct,2023
I am so sorry you had this experience, however we do want you to know that the insect that you seen was not a bedbug. Our location, which is out in the country, we encounter little creatures every now an then. The insect you encountered was a small beetle.

8/10 Good

Gregory

Business traveller
Liked: Staff & service, room comfort
Fixer Uper
Under new management and they are working to fix, update, and upgrade several things. WiFi was unreliable. Closest dinning option is about two miles away.
Stayed 2 nights in Sep 2023
Response from NG on 2 Oct,2023
Thank you for staying with us. Yes we, new management, are upgrading the property. We have already upgraded the internet. We hope you stay with us again.

2/10 Terrible

Mary

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Bed bugs. Pictures included.
Bed bugs. Bed bugs. Run down place. Please spare yourselves the hassle of going home ready to fumigate luggage because of this place. Pictures included. I called and knocked on entrance night window at 3a about bed bugs. No response vis phone or in person. I sprayed lysol and put my luggage in trash bags I found on a cleaning cart and took a hot shower to kill anything I had on me. I had my carry on closed on sink so I wore "clean clothes" I washed immediately upon returning home. Fumigated my car and luggage upon returning home. DO NOT GO HERE.
Bed bug I killed I woke up next too :'(
Bed bug
Bloody bed bug after I killed it at 3a.m. Terrible.
Stayed 1 night in Sep 2023
Response from NG on 2 Oct,2023
I am sorry for your experience. We are under new management and are restoring the property. We hope you stay with us in the future.

6/10 Okay

Krisha

When I first got to the room it stunk and the tv didn’t work. I told front desk and they told me to keep trying to get it to turn on. The next day I told them again and they moved me to another room. It was better but kinda stunk. Also I was told a price and was charged extra.
Stayed 3 nights in Sep 2023
Response from ng on 2 Oct,2023
We are sorry for your experience. We are new management and hope you stay with us in the future.

6/10 Okay

Mike

Business traveller
Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023
Response from NG on 2 Oct,2023
Thank you for staying with us. We look forward to seeing you in the future.

8/10 Good

Michael

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Come machine out of order. Spiders in my room. No room service to change out sheets and towels. Lots of dirt along edges of floor.
Stayed 2 nights in Jul 2023
Response from lena on 2 Aug,2023
thank you

2/10 Terrible

Julien

Disliked: Staff & service, property conditions & facilities
Stayed 1 night in Jul 2023
Response from lena on 20 Jul,2023
thank you

10/10 Excellent

Marlene

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jun 2023
Response from lena on 7 Jul,2023
thank you

10/10 Excellent

David

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Great people. Clean quite place
Stayed 2 nights in Jul 2023
Response from lena on 4 Jul,2023
thank you come back and see us

10/10 Excellent

Debbie

Stayed 2 nights in Jun 2023
Response from lena on 3 Jul,2023
thank you we hope to see you soon

4/10 Poor

Jason

Disliked: Staff & service, property conditions & facilities
When you book a $50 motel you know exactly what to expect so i dont have any complaint with the product i recieved which was indeed sketchy. This property does the best with what they have to work with but the room was indeed gross. My complaint is about how the lady at the front counter complained that expedia gives their rooms away for $50 dollars. Lets be honest here and say this room isnt worth half that price.
Response from lena on 4 Jul,2023
thank you

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, staff & service
Stayed 2 nights in Jun 2023
Response from lena on 28 Jun,2023
thank you for staying with us

8/10 Good

E

Liked: Staff & service
Did not like the cockroach Crawling up my arm in the middle of the night. Otherwise ok
Stayed 3 nights in Jun 2023
Response from lena on 19 Jun,2023
thank you for staying with

6/10 Okay

Jerry

Stayed 4 nights in Jun 2023
Response from lena on 24 Jun,2023
THANK YOU

6/10 Okay

David

Disliked: Property conditions & facilities
It Struggled to Achieve an “OK.”
It was a pretty good place to sleep. Parking lot was extremely small, only 6 slots near the hotel. The other parking spots were obscure, unlighted, not friendly for a guest who arrives in the dark and doesn’t yet know the layout. Leads to security concerns. Large stains on the carpet. The room was heavily perfumed— you can’t completely mask the cigarette smoke.
Stayed 4 nights in Jun 2023
Response from lena on 7 Jun,2023
thank you for staying with us

6/10 Okay

Sue

Travelled with family, Business traveller
Liked: Cleanliness
There aren’t many hotel/motels in the area - this motel is def affordable the main frustration is they show free wifi but I was unable to connect all weekend and another guest we talked to mentioned same thing. The bed was ok - not great but it isn’t a pricey hotel so my expectation wasn’t high - ours also had a plastic protector on it that made noise when you moved. Not sure about breakfast - don’t recall it being mentioned so idk if it’s offered and at this price it prob isn’t. The room seemed clean - it had really dark carpet so it’s difficult to tell the condition of the floor. Also for whatever reason the bathtub was really slick to the point my husband almost fell while taking a shower.
Stayed 3 nights in May 2023
Response from lena on 13 May,2023
thank you

10/10 Excellent

Monte

Stayed 3 nights in Apr 2023
Response from lena on 13 May,2023
thank you

2/10 Terrible

Chris

Travelled with family
Liked: Cleanliness
It was very inappropriate of them to start ripping the roof and doing shingles at 6:30 in the morning and we were not even warned. And the lady at the desk said oh I didn't know they were coming I feel like I should get a comp room but no nothing at all.
Stayed 1 night in Mar 2023

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities
Nearby where we were going
Stayed 3 nights in Mar 2023
Response from lena on 27 Mar,2023
thank you for staying with us .hope you come black soon

10/10 Excellent

Robin

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
I cannot say enough how thankful I am at how well my mother & son were treated and taken care of by the manager & staff! Excellent service that went way above and beyond would highly recommend!
Response from maria on 21 Dec,2022
thank you.

2/10 Terrible

Loren

Disliked: Cleanliness, staff & service
The caulking of the seams of the tub and shower looked like they were done with a handful of caulk and just smeared on, but the worse part was it was all blackened with mold. The last morning there, we left the room to go have breakfast in town, after breakfast I brought my wife back to change clothes and I left again to take care of some business. This was at about 9:30. While I was gone the staff unlocked and opened the door while my wife was in there. No Knock, No Nothing !! She said she was sorry and left. When I found out I confronted the person in question. She said she thought we had checked out. I told her that when the key is turned in, that is when I check out. She said "well some guests leave the key in the room". I understand that, but where I have a problem is, it was done an hour and a half before I had to be out. That room was still mine until 11 AM whether I was in it or not. I'm hoping it was poor judgement and simply a mistake, but you do her reports on the news from other places where jewelry, cash and other items come up missing while guests are away from their room. Our privacy and security will no longer trusted to Victorian Inn in Cleveland Oklahoma.
Stayed 1 night in Nov 2022
Response from lena on 25 Nov,2022
thank you for staying with us. and i did knock two time on door. some guests leave befor 11am .sorry for all miss unerstand

10/10 Excellent

Justin

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Management went above and beyond what was necessary to please me, she has my 5 star rating
Stayed 3 nights in Nov 2022
Response from maria on 6 Nov,2022
thank you

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, room comfort
Minor maintenance problems were a nuisance. The manager had to get the TV working with the DirecTV. Simply turning it on just presented a screen full of snow. My room had a burned out light bulb and the microwave had no power. Stuff like that.
Stayed 2 nights in Oct 2022
Response from lena on 31 Oct,2022
thank you for staying us. and we fix the things you talk about

10/10 Excellent

Marcus

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
The bed was super comfortable. The lady at the front desk was super helpful. She gave me coffee to make in the morning. She also came over and helped us with the TV. She gave us a bag of ice for pur icechest before we left, that morning. The room smelled good. The water pressure was fantastic.
Stayed 1 night in Aug 2022
Response from MARIA on 2 Sept,2022
THANK YOU FOR STAYING WITH US WE HOPE YOU COME BACK SEE.

10/10 Excellent

Graham

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great.
Stayed 3 nights in Jun 2022
Response from maria on 17 Jun,2022
thank you for staying with us

10/10 Excellent

Tessa

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very sweet lady. Enjoyed spending the weekend here and will definitely be back.
Stayed 2 nights in Jun 2022
Response from lena on 13 Jun,2022
Thank you for staying with us.

8/10 Good

Chad

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Convenient/Unimpressed
Booked this hotel for my parents to visit us while we were at the State Park for the holiday weekend. They stayed here the year before as well hoping they would have done some changes but nothing. The outside of the hotel needs a lot of TLC. A simple paint job,and new paint in the parking blocks would be a improvement.
Stayed 2 nights in May 2022
Response from lena on 13 Jun,2022
Thank you for staying with us. We painted the parking lot last summer, and we have put in new a/c, and been paint some things.

10/10 Excellent

Dustin

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It covered all our needs.
Stayed 1 night in Apr 2022
Response from MARIA on 3 May,2022
THANK YOU FOR STAYING WITH US

8/10 Good

Jennie

Liked: Cleanliness
Nice for the price
The place is cute and has a nice homely vibe. Only real complaint is the beds are hard as a rock. Staff was very friendly and the restaurant next door, Shilohs, was very very good. Would stay again if ever in that neighborhood.
Stayed 2 nights in Apr 2022
Response from MARIA on 3 May,2022
THANK YOU STAYING WITH US

8/10 Good

Angelika

Liked: Cleanliness, staff & service
Stayed 1 night in Apr 2022
Response from lena on 29 Apr,2022
thank for staying with us

8/10 Good

Angelika

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Mar 2022
Response from lena on 10 Apr,2022
thank you for staying with us

6/10 Okay

Samuel

Business traveller
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Mar 2022
Response from lena on 29 Mar,2022
thank you for staying with us

2/10 Terrible

nicole

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Feb 2022
Response from lena on 7 Mar,2022
thank you

4/10 Poor

Lee

Business traveller
Liked: Amenities
The room was decent and better than I expected for the price. Couldn't get the TV to work. The worst thing was being kept awake by tenants talking loudly until 3am.
Stayed 1 night in Dec 2021
Response from lena on 10 Jan,2022
THANK YOU FOR STAYING WITH US

10/10 Excellent

Teresa, Frisco

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was so friendly and accommodating.
Stayed 2 nights in Oct 2021
Response from lena on 27 Oct,2021
thank you staying with us.and hope you come .to see us.

10/10 Excellent

Michael

Stayed 1 night in Oct 2021
Response from lena on 6 Oct,2021
thank you

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It is a bit old, but clean and pleasant. Everything in the room was as it should be. I was at Hallett Raceway for the weekend and this was quite close. Next time I go to Hallett I'll stay there again
Stayed 2 nights in Jul 2021
Response from lena on 30 Jul,2021
thank you