Hotels near Clock Tower Mirzapur

"It took nearly an hour to check in due to poor admin and what I think was an IT issue, but we where ushered to wait with no explanation or apology. When we finally got to our room we found a pair of the previous occupants underpants behind bathroom door, indicating lack of cleaning. On closer inspection the bathroom was filthy and in desperate need of refurbishment, with poor maintenance, decrepid cabinets, worn out enamel in sink and bath making cleaning impossible. In fact the bath enamel repair paint was flaking off. The room itself was noisy from the elevator and rumbling air con, as well as other guests especially children running up and down corridor late at night. Although the hotel was staffed by well intentioned young people especially in reception and resturants areas they were poorly trained without any obvious supervision. They were slow to respond and unable to take any initiative, hapless to resolve any problems and not at all customer focused or attentive. The food quality poor and expensive for what was on offer, and a breakfast we found silverfish insects running across the counter by the fruit. If you are looking for 5 star haven to escape the chaos, wonders and delights of Varanasi don't stay here, it's truly awful!"

"Yes , it was good and fresh "

"Na"

"Breakfast buffet is outstanding. Coffee machines need to be looked into - replaced. On the last day, I had a decent cappuccino. Dinner and lunch buffets are great as well, made more enjoyable due to people like Muskan, Abhilash, Deepak Shivam etc. In the other restaurant Varun, except for one person, Madhina, others don’t seem to smile at all. Need to learn to smile and be hospitable. Concierge position is stressful and it is in this hotel. Akansha did a decent job on the only day she was there. The other lady Nishita looked stressed. Handling Two cell phones and a landline is not easy. You need to have two people at that desk. One to coordinate with drivers and another to handle reservations and customers. Manish should be there. "

"The staff was warm and attentive. Helped me when I needed to go a doctor. "

"I arrived at 8:30pm with my elderly parents after a long travel only to find that the hotel denied any booking, they admitted fault but did not have any rooms. The manager tried to blame Expedia and did offer other hotels which I had to book. At 9:30pm we ended up in an average hotel and had to chance the next day. The whole experience was awful and beware if you are booking through Expedia or Hotels.com as even if you have a confirmed booking, there is no guarantee. "

"The room was very clean. The staff is amazing and helpful. The location is great. "

"The stay was very pleasant, Helpful staff. Rooms very clean and the atmosphere of the hotel was very positive. Would recommend this hotel for future stays."