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Reviews of Super 8 by Wyndham Collinsville St. Louis

2 out of 5
Super 8 by Wyndham Collinsville St. Louis
2 Gateway Dr, Collinsville, IL

Reviews

6.8
Rating 10 - Excellent. 204 out of 1000 reviews" "
Rating 8 - Good. 333 out of 1000 reviews" "
Rating 6 - Okay. 222 out of 1000 reviews" "
Rating 4 - Poor. 123 out of 1000 reviews" "
Rating 2 - Terrible. 118 out of 1000 reviews" "

7.0/10

Cleanliness

7.8/10

Staff & service

5.8/10

Amenities

6.6/10

Property conditions & facilities

6.2/10

Eco-friendliness

Reviews

2/10 Terrible

Becky L.

Travelled with family, Travelled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
So our stay was… interesting. When we first checked in we looked around the room and noticed that the ‘upgrades’ weren’t really upgrades. The flooring was put in a sloppy manner, the tv was tiny, and the bedding looked very old and worn. Went into the bathroom and couldn’t get out (without help) as the doorknob all but fell off. When i got out of the bathroom I went to the desk to let them know that the doorknob was loose and that it needed to be addressed. The check in guy came to the room and saw that the knob was missing a screw, brought another one, but that didn’t really help. The handle was still loose. We continued to use the bathroom during our stay… but would have to knock on the inside of the door to be let out because the door would stick shut and pulling on the knob is what caused the problem in the first place. Each day we went to their kitchen to look for their breakfast as advertised… nothing. After looking at the hotel online it said something like a beverage and an item. Coffee and juice are available, but nothing else. So if you’re looking for a stay with an actual breakfast- this is not the place. Not the best, not the middle, I’d say top of the worst.
Response from Manager on 21 May,2024
Hello Becky L.,Thank you for sharing your feedback with us. We value your comments and will forward them to the appropriate departments for review. Your observations will allow us to enhance our services for future guests. We apologize for any inconveniences you experienced during your stay and appreciate your understanding. We hope to have the opportunity to welcome you back for an improved experience in the future.

8/10 Good

Jane

Liked: Staff & service, property conditions & facilities
Convenient
Stayed 7 nights in May 2024
Response from Manager on 20 May,2024
Hello Jane,We appreciate you finding our hotel convenient. Your feedback is valuable to us as we strive to enhance the guest experience. If you have any further comments or suggestions, please don't hesitate to reach out to our management team for further assistance.

8/10 Good

Jane

Travelled with family
Liked: Staff & service, amenities
Staff was great. Only issue is cleaning the room only when asked. I think should be cleaned weekly. Otherwise. I would stay there again
Stayed 7 nights in May 2024
Response from Manager on 20 May,2024
Hello Jane,Thank you for your kind words about our staff! We appreciate your feedback regarding the room cleaning frequency and will share it with the team for review. We hope to welcome you back soon for another stay.

10/10 Excellent

Shirley

Business traveller
Liked: Amenities, property conditions & facilities
Very friendly staff, clean and comfortable room
Stayed 1 night in May 2024
Response from Manager on 19 May,2024
Hello Shirley,We are delighted to hear that you had a positive experience with our friendly staff and enjoyed a clean and comfortable room during your stay. Your feedback is greatly appreciated as we strive to provide excellent service to all our guests. If you have any further comments or concerns, please don't hesitate to reach out to us.

6/10 Okay

Jane

Travelled with family
I think rooms should be cleaned without askong
Stayed 7 nights in Apr 2024
Response from Manager on 7 May,2024
Hello Jane, We appreciate your feedback regarding room cleanliness. We always aim to provide a high standard of service and have noted your comments for improvement in the future. Please feel free to reach out to our management team for any further assistance or concerns you may have.

10/10 Excellent

Gary

Disliked: Property conditions & facilities
Stayed 1 night in Apr 2024
Response from Manager on 4 May,2024
Hello Gary,We are thrilled to hear you had a wonderful experience at our hotel! We hope to welcome you back soon for another exceptional stay!

6/10 Okay

Lisa

Disliked: Cleanliness
Stayed 2 nights in Apr 2024
Response from Manager on 25 Apr,2024
Hello Lisa, We appreciate you choosing to stay with us. If there is anything we could improve on, please don't hesitate to reach out to us directly. We value your feedback and hope to welcome you back in the future.

4/10 Poor

Joshua

Travelled with family
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
The staff were friendly, professional, and kind. They got us extra blankets and the like as requested. Breakfast was only granola bars that are hard to chew and nearly rotten fruit. Our room's toilet could not flush feces. Only urine. Even after calling maintenance in no fecal matter could be flushed. We were warned not to "poo" because it would back the toilet up.We were informed the room needed a new wax ring under the toilet to flush properly. Thank God we did not need to have a bowel movement. They should have moved us rooms, but did not. By the signs outside, theft is apparently a problem in the area, but we didn't see anything. In short, staff were kind and responsive but unable to fix the major problem of nonfunctioning toilet. We were 2 adults one elementary ag echild.
Stayed 1 night in Apr 2024
Response from Manager on 25 Apr,2024
Hello Joshua, We appreciate your feedback about the friendly and professional staff's service. We regret any inconvenience caused by the breakfast selection and maintenance issue with the toilet. Your comments will be shared with the relevant departments for future improvements. Thank you for choosing to stay with us, and we hope to welcome you back in the future.

8/10 Good

Krista

Liked: Cleanliness, staff & service, property conditions & facilities
It was a nice stay quiet and clean
Stayed 1 night in Apr 2024
Response from Manager on 25 Apr,2024
Hello Krista,We are delighted to hear that you had a pleasant and peaceful stay with us. Keeping our rooms clean and providing a tranquil environment is always our top priority. Your positive feedback is greatly appreciated, and we hope to welcome you back for another enjoyable experience soon.

4/10 Poor

margarita

Travelled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Room is dirty. Found hair all over the restroom and in the folded towels. Mold was coming out of the sink after I let the water run for a bit. By the way the water pressure is terrible! The soaps in the bathroom are used. It looks like they just refill the same bottle over and over.
Stayed 1 night in Mar 2024
Response from Manager on 25 Apr,2024
Hello margarita, We appreciate your feedback and take cleanliness very seriously. Our team is trained to uphold high standards, and we apologize for any oversights during your stay. Rest assured, your comments will be shared with the relevant departments for their attention and improvement. Guest satisfaction is our top priority, and we continually strive to enhance our services to better serve you.

4/10 Poor

Tyler

Stayed 2 nights in Mar 2024
Response from Manager on 25 Apr,2024
Hello Tyler, We are sorry to hear that your experience did not meet expectations. Please feel free to reach out to us directly to share any further details about your stay so we can address any issues. We value your feedback and hope to have the opportunity to welcome you back in the future.

10/10 Excellent

Shirley

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everyone was so nice and friendly and very patient with me when I couldnt get logged onto their wifi which was my fault. They are so kind
Stayed 1 night in Mar 2024
Response from Manager on 25 Apr,2024
Hello Shirley,We are delighted to hear that our team provided you with excellent service during your stay. We appreciate your kind words and are glad you felt well taken care of. Should you need further assistance in the future, please do not hesitate to reach out to our management team. Thank you for choosing our hotel for your accommodation needs.

4/10 Poor

Jasmine

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Mar 2024
Response from Manager on 25 Apr,2024
Hello Jasmine, We're sorry to hear your stay didn't meet expectations. Please feel free to reach out so we can learn more about your experience and address any concerns.

6/10 Okay

Angela

Na
Response from Manager on 25 Apr,2024
Hello Angela, We value your feedback and apologize for any inconvenience caused during your stay. We appreciate you bringing this to our attention and will share your comments with our team for further review and improvement. Thank you for staying with us.

6/10 Okay

Chelsea

Stayed 2 nights in Feb 2024
Response from Manager on 25 Apr,2024
Hello Chelsea, We're delighted to hear that you stayed with us and hope you had a pleasant experience. If there are any areas where we can improve, please don't hesitate to reach out to us directly. We value your input and would love to welcome you back for an even better stay!

10/10 Excellent

Chanta

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff friendly. Room nice and clean
Stayed 1 night in Jan 2024
Response from Manager on 25 Apr,2024
Hello Chanta,We appreciate your positive feedback regarding our friendly staff and clean rooms. Your satisfaction is our top priority, and we are delighted to hear that you had a pleasant stay with us. If you have any more feedback to share in the future, please don't hesitate to reach out.

10/10 Excellent

Shirley

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Rooms are comfortable and clean. Staff friendly and courteous
Stayed 1 night in Jan 2024
Response from Manager on 25 Apr,2024
Hello Shirley,We are delighted to hear that you found our rooms comfortable and clean, and our staff friendly and courteous. Your positive feedback is truly appreciated! We strive to provide a top-notch experience for all our guests. Thank you for taking the time to share your experience with us.

6/10 Okay

Lisa

Liked: Staff & service
Strange smell in the room and the people next door kept slamming their door well past midnight, which was annoying. Otherwise it was a very inexpensive decent stay.
Stayed 1 night in Jan 2024
Response from Manager on 25 Apr,2024
Hello Lisa, We regret to hear about the inconvenience you experienced during your stay. We apologize for the disturbance caused by noise from neighboring guests. Your feedback is valuable for us to improve our services. We are glad to know you found the stay affordable overall. Thank you for sharing your experience, and we hope to welcome you again in the future.

10/10 Excellent

John

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Just a nice clean hotel. Excellent housekeeping
Stayed 3 nights in Dec 2023
Response from Manager on 25 Apr,2024
Hello John,We are pleased to hear you found our hotel clean and enjoyed the excellent housekeeping service provided. Your positive feedback is truly appreciated. Thank you for choosing our hotel for your stay.

8/10 Good

William, West Chester

Travelled with family
Stayed 1 night in Dec 2023
Response from Manager on 25 Apr,2024
Hello William, Thank you for taking the time to complete our survey! We want you to know that your feedback and rating of our hotel is of utmost importance to us. We would appreciate it if you could kindly reach out to us directly with any specific feedback you may have, so that we may address your concerns accordingly. On behalf of our entire staff, we thank you for your business and we hope to see you again when your travels bring you back to the area!

10/10 Excellent

Joseph

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Manager on 25 Apr,2024
Hello Joseph,We are delighted to hear that you enjoyed your stay with us! If you have any more feedback to share, please don't hesitate to reach out to us directly. We look forward to welcoming you back soon!

10/10 Excellent

Shirley

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice clean room with friendly staff, lots of dining options close by
Stayed 1 night in Dec 2023

4/10 Poor

Joy

Travelled with partner
Liked: Cleanliness
Disliked: Amenities
When we walked in to check in, the desk attendant was having problems getting us checked in. There was another very odd employee who kept talking to us about his conspiracy theories. Then we were informed that even though I had already paid in full, I had to pay a $50 deposit that would not be refunded for a whole week. I understand the idea, but for someone who is trying to travel on a budget, it would have been important to know.
Stayed 1 night in Nov 2023

10/10 Excellent

Sherry L

Liked: Cleanliness, staff & service, property conditions & facilities
Quiet
Stayed 2 nights in Nov 2023

2/10 Terrible

Ayla

Travelled with partner
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Had cigarette burns through my sheets and the bathroom was really bad.
Stayed 1 night in Nov 2023

10/10 Excellent

Preston

Business traveller, Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
Stayed 2 nights in Nov 2023

8/10 Good

Emil

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Not a decent thing that resembles a breakfast.
Stayed 3 nights in Nov 2023

2/10 Terrible

Rodney

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
Most inconvenient hotel ever! No luggage carts. Most pay $50 extra fee , poor breakfast, I only stayed because it was too late to change reservation
Stayed 2 nights in Nov 2023

10/10 Excellent

Richard

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023

10/10 Excellent

Shirley

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was clean and comfortable, staff very nice and accomodating
Stayed 1 night in Nov 2023

8/10 Good

Dickie

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good...
Good place on budget. Plenty of good food choices.
Stayed 1 night in Nov 2023

4/10 Poor

Alan

Travelled with group
Disliked: Cleanliness, amenities, property conditions & facilities
Property is dated and room was smelly. The fire alarms in the hallways had plastic bags placed over them, pretty sure that is a fire code violation. Overall, based on the price the property was ok. Probably would pay a more for a fresh smelling room.
Stayed 1 night in Nov 2023

2/10 Terrible

chelcia

Travelled with family, Travelled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Our room amd friends room was dirty and smelled awful there was dried buggers smeared in the bathrooms as well as hair everywhere.. i dont think they clean between customers.
Stayed 2 nights in Oct 2023

2/10 Terrible

Christina

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Oct 2023

6/10 Okay

James

Business traveller
Did not like the 50 dollar security deposit,and the rooms bathtub has drainage issues
Stayed 1 night in Oct 2023

6/10 Okay

Jamie, Sault Sainte Marie

Business traveller
Liked: Staff & service
It was a good place to stay for 1 night. Definitely not a 5 star hotel but again it was only 1 night.
Stayed 1 night in Oct 2023

6/10 Okay

Keith

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023

10/10 Excellent

Charles

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023

10/10 Excellent

Shirley

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff are courteous and friendly. Room is clean and comfortable but thebroom lightning is not good. Many restaurants close by
Stayed 1 night in Oct 2023

10/10 Excellent

Terri

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was noisy. You could hear the room next door when they flushed, people when doors slammed or people walking. Should sound proof rooms. In a good location by food, services and easy access to freeway.
Stayed 1 night in Oct 2023

6/10 Okay

Tony

Liked: Staff & service, property conditions & facilities
Disliked: Room comfort
Stayed 1 night in Oct 2023

10/10 Excellent

Jessica

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The room was wonderful had a great stay
Stayed 2 nights in Oct 2023

8/10 Good

Wayne

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023

6/10 Okay

John

Stayed 1 night in Oct 2023

2/10 Terrible

Verified traveller

Travelled with group
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
If can, chose another hotel in the area.
There was no shower curtain in one of the rooms and when we asked for one it was not supplied. Towels were dingy and the bathroom overall was awful. In the other room there was no hot water. Even though this is a budget hotel basic expectations we’re not met.
Stayed 2 nights in Sep 2023

6/10 Okay

Michales

Disliked: Property conditions & facilities
Stayed 3 nights in Sep 2023

10/10 Excellent

Maxie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2023

6/10 Okay

Ryan

Liked: Staff & service
Seemed odd first floor was down a set of stairs. Older building with some outdated things like the phone and A/C unit.
Stayed 1 night in Sep 2023

8/10 Good

Matt

Stayed 1 night in Sep 2023

2/10 Terrible

Charlotte

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wouldn't stay here again if you paid me,
Stayed 1 night in Aug 2023