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Reviews of Humboldt1 Palais-Hotel & Bar

Humboldt1 Palais-Hotel & Bar
Kupfergasse 10, Cologne, NW

Reviews

8.4

Very good

Rating 10 - Excellent. 48 out of 88 reviews" "
Rating 8 - Good. 23 out of 88 reviews" "
Rating 6 - Okay. 7 out of 88 reviews" "
Rating 4 - Poor. 6 out of 88 reviews" "
Rating 2 - Terrible. 4 out of 88 reviews" "

9.2/10

Cleanliness

9.2/10

Staff & service

9.0/10

Amenities

8.6/10

Property conditions & facilities

Reviews

8/10 Good

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
internet was out for our 3 day stay. As a result, no one could answer the phone when trying to checkin (as no one was answering the door). Otherwise, great hotel and awesome location.
Stayed 2 nights in Sep 2019

4/10 Poor

Verified traveller

Business traveller
Disliked: Property conditions & facilities, room comfort
Toilet open plan next to bed
How unhygienic that a toilet be located right next to the bed with no walled area, meaning no privacy whatsoever to go to the toilet?
Stayed 1 night in Aug 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2019

4/10 Poor

IVONNE

Liked: Cleanliness
Disliked: Property conditions & facilities, room comfort
Stayed 3 nights in Sep 2018

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Visit to Christmas Markets
Visit to Koln Christmas Markets. Hotel located within short walking distance of all markets. Ideal location to explore Koln. Hotel staff very friendly.
Stayed 4 nights in Dec 2018

10/10 Excellent

Olavo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Sep 2018

6/10 Okay

Meghan, UK

Liked: Cleanliness
Disliked: Staff & service
Good, but confusing, hotel
My partner and I stayed in the hotel while we were in town for a conference. The location was good, near the historic center, but not within the immediate tourist zone. It's a quick walk to great restaurants, good pubs, and the main places to see in town. We were greeted at check-in, and hotel staff helped us with a room issue shortly after, but from then on we were largely on our own. The room was comfortable, and was kept clean until the Sunday of our stay, when no one ever came to clean.
Stayed 4 nights in Sep 2018

8/10 Good

Martyn, UK

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Central, very nice boutique hotel
Hotel was super warm, bordering on uncomfortable. Staff great. Great location.
Stayed 1 night in Aug 2018
Response from Markus on 29 Aug,2018
Dear Martyn, thank you very much for your great review on our "Humboldt1"! We are working on a solution with the aircon - it was an exceptional hot summer and usually we do not have trouble with the temperature. The price was caused through the "GamesCon"; our average rates are better.

2/10 Terrible

Gabby, Hoboken, NJ

Liked: Cleanliness
Disliked: Property conditions & facilities, room comfort
Tourist Trap
This hotel is very clean and the staff was available for our check in and check out but we didn’t sleep AT ALL. The bed was very hard and in a downward slope at the headboard. Pillows were extremely flat so we weren’t able to prop ourselves up to avoid the blood flowing to our heads through the night. Half way through the night we spun around and placed our feet at the headboard but still no sleep came. For $200 dollars we recommend sleeping at the Hyatt just across the bridge.
Stayed 1 night in Jul 2018
Response from Markus on 7 Jul,2018
Dear Gabby, thank you very much for your review on our "Humboldt1"! We are sad, that you had no pleasent night in our hotel. Unfortunatley it is now too late to offer you additional pillows. We take your review very serious and try too improve our service. Best regards Markus

10/10 Excellent

Laura

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fanulaous breakfast, outstanding service. Metro over the road, central location.
Stayed 2 nights in Jun 2018
Response from Markus on 26 Jun,2018
Dear Laura, thank you so much for your great review on our "Humboldt1"! I hope that we can welcome you again during your next stay in beautiful Cologne! Best regards Markus

10/10 Excellent

Charlene

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2018
Response from Markus on 19 Jun,2018
Dear Charlene, thank you very much for your great review on our "Humboldt1"! It will be our pleasure to host you during your next stay in beautiful Cologne.

10/10 Excellent

Nick, London

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Centrally located, this is a quirky place to stay. There are only a few rooms but they're a good size and feel more like boudoirs, than typical hotel rooms. I would be happy to stay here again.
Stayed 1 night in Jun 2018
Response from Violetta on 12 Jun,2018
Dear Nick, thank you very much for your great review on our "Humboldt1"! - We wpuld be happy to host you again! Best regards Violetta

8/10 Good

Ch

Liked: Cleanliness, staff & service, room comfort
Stylish, city centre hotel
Stylish hotel where the emphasis on style prevails over practicality and comfort
Stayed 1 night in Jun 2018
Response from Violetta on 12 Jun,2018
Thank you very much for your review on our "Humboldt1"! It would be great if you let us know, what we can improve in our comfort and practicality. It would be our pleasure to host you again and to show the improvments. Best regards Violetta

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful
Beautiful hotel, perfect location, wonderful service.
Response from Markus on 3 Apr,2018
Dear Guest, thank you very much for your great review on our "Humboldt1"! I hope, that we can host you again on your next trip to beautiful Cologne! Best regards

10/10 Excellent

Jim

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Room was spotless Staff couldn't do enough to help, very friendly
Response from Markus on 30 Mar,2018
Dear Jim, thank you very much for your review on our hotel! We are very proud of our unique rooms and do everything to keep them in the best possible state. Since we are a small hotel we have the chance to take care for our guests - and we are glad, when we our support is help- and useful. I hope to see you on your next trip to Cologne! Best regards

8/10 Good

Mr Scott

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A quirky and fun option
This is not so much a hotel as a guesthouse-hotel. There are only 7 rooms. I never saw anybody else except the receptionist, who also did the breakfasts. It is in a very nice and quiet location, less than 10 minutes walk from the train station. The room itself is very interestingly decorated - some thought and attention has gone into it. It was all very clean and comfortable - although my one gripe was that I thought the bed was a bit cheap, not necessarily all that robust. The toilet is semi open plan in the room, so if you are sharing a room with someone be prepared for that. The sole member of staff I saw was very good, helpful and accommodating. I'd recommend this place if you're looking for something a bit different.
Stayed 2 nights in Mar 2018
Response from Markus on 23 Mar,2018
Dear Mr Scott, thank you so much for your good review on our "Humboldt1" - Yes, our hotel is totally different from the classic "chain hotels". Our focus is on the exclusive (more personal) service and exceptional design. Of course there is a story behind the design concept - maybe you like to hear at your next stay in Cologne?

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2018
Response from Markus on 21 Mar,2018
Dear Guest, thank you very much for your review on our "Humboldt1"! It would be great to let us know, what we can improve in our hotel and service. Best regards

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A great weekend stay at this boutique hotel - the hostess Anje could not have been more helpful. Would recommend to anyone wanting a small hotel that is quirky but comfortable.
Stayed 2 nights in Dec 2017

4/10 Poor

Verified traveller

Liked: Staff & service
Disliked: Room comfort
Overpriced
Rooms are small and there is no separation between the toilet and the bedroom. It was also cold in the room and they only us an electrical radiator. It is very overpriced for what it offers.
Stayed 1 night in Dec 2017

10/10 Excellent

K, London

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fantastic base in the centre of Cologne.
The deluxe room was cosy and warm and it was wonderful to escape from a cold, wet day outside to enjoy the sauna. Anja was a welcoming and excellent host, talking us through the local sights and how to get around from the hotel's location. Breakfast was lovely too.
Stayed 1 night in Nov 2017

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
quaint lil’ hotel the center of Historic Cologne
This is a great little boutique hotel with a stylish flare. very close to the main train station and all the major historical landmarks. Service with excellence. Note: stairs are required, there is no elevator to get to the room. Also, the room layout is poor because the toilet is out in the same room with the bed, only a room divider. It would be better to have the shower forward with glass wall and put the toilet where the shower is at.
Stayed 1 night in Oct 2017

2/10 Terrible

mike, london

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
I WOULDNT CALL HOTEL FOR ME THAI MESSAGE PLACE
I have travelled more than 85 countries I stay hundreds of different hotel this is worst hotel I ever had exprience 5 star I cant belive how this hotel given this rate I think expedia should drop from they list for they own sake bed was most uncomfortable small cover duvet wc and brush next to bed shower bed with curtain no enough light table sofa I book for two night but I had to leave early morning to find another hotel she promise me to pay back but didn't I wasn't expecting people who run this kind of hotel to return my money however please think 3 times before you book this hotel breakfeast different place but trust me when you visit breakfeast hall you may loose your appetite
Stayed 2 nights in Sep 2017
Response from Humboldt 1 on 30 Oct,2017
Dear Mike, You will receive money back for one night!

10/10 Excellent

Wai Hong

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
An unique and great hotel
It is a very unique and beautiful boutique hotel. I am very impressed with the stylish decoration of the hotel. The hotel is closed to the Cathedral and the old town. The host of the hotel is very nice and she also recommends me a very good local restaurant. I would recommend this hotel for couples who are visiting Cologne.
Stayed 2 nights in Sep 2017

8/10 Good

Natalia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Funky modern B&B with excellent breakfast
It is difficult to rate this hotel which is more and upmarket bed and breakfast than a proper hotel. The lady who takes care of the hotel - I think called Anja - was amazing and did everything to make our stay super comfortable. She even brought me an extra duvet at midnight as the duvets are quite small and I wanted an extra one. Plus she brought me a big bottle of sparkling water for free. I had the largest room - I was told - on fourth floor with no lift. Anja offered to carry the suitcases up and down the stairs which was great but slightly awkward. The beds are queen size not king size so be aware and most importantly there is no AC. I slept with the window open but then got woken up by the noise and trembling from the trams nearby. But the rooms are funky, modern, the bathroom great (mine was in separate floor!). Breakfast was outstanding and at 15 eur exceptionally good value. All in all great for a private trip but if you are on business and want full amenities that come from a proper hotel you may want to choose a bigger place suited for business travelers. The AC is probably the one big minus. The fabukous proprietor the big plus.
Stayed 1 night in Sep 2017

8/10 Good

Ian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Sep 2017

10/10 Excellent

Richard

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I'll be back. hasta la vista baby!
You can travel the world and stay in hotels that are "the same". This Humboldt 1 is different. And that's what you'll enjoy. It the difference from the ordinary that makes this hotel so enjoyable. It's quirky, it's luxurious in it own way, it's intimate, it's pleasurable, and it's so in the heart of Cologne. You have only a few steps to make to be in the heart of things. Highly recommended. Also the lady of the house is a true hostess, professional, friendly, informative, helpful and nice. Keep in mind - this hotel is all about the experience, the decor, the service. If you're into some sort of special room service, watching TV or wheelchair accessible then this is not for you. This is about being central to what's going on in Cologne
Stayed 1 night in Sep 2017

10/10 Excellent

Ian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Loved it
Amazing place. Lovely host - who couldn't do enough, and thanks for the upgraded room! Overall - brilliant!
Stayed 3 nights in Jul 2017
Dear Ian, thanks for your wonderful words! It was a pleasure to be your host. With so brilliant guests we love to do what we do. We hope to see you again in the Humboldt 1. Best regards Anja

10/10 Excellent

Richard b

Liked: Cleanliness, staff & service, property conditions & facilities
Cute boutique hotel in a great location
The hotel is great overall, the mattress wasn't very comfortable which is the only knock on the place. We were on the 4th floor, which meant a lot of stairs but it was well worth it for the room, which was great with a beautiful bathroom and good overall ambiance.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful hotel
Great spot

8/10 Good

anthony, sydney australia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Funky hotel
Welcoming hostess in a funky hotel close to all the sites. The rooms were well appointed and breakfast was a feast.
Breakfast

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A hotel experience of a lifetime. Incredible....
Best hotel experience for me ever. Just check it out for yourselves

10/10 Excellent

Julie, Gatineau, Canada

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
WOW WOW WOW exceptionnel place to stay

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

10/10 Excellent

HUNTER

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely hotel.
Hotel was a highlight. Anya (manager) was great. Very attentive. Our bathroom was accessible by a spiral staircase. Unusual & fun.

10/10 Excellent

gene, Los Angeles

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Charming place with personable service!
Charming hotel close to the Cathedral, shops, restaurants and old city. Decor is stylish, with a modern, hip vibe. Very clean throughout the room and the hotel. Owner is very friendly and helpful! They have a boutique restaurant/bar, which is next door to the hotel where they serve breakfast. I plan on staying here again on my next visit and recommend it to anyone who appreciates boutique hotels, with charm and personable service.

10/10 Excellent

James, UK

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful Room
Loevely hotel and great staff. Very beautiful room.

10/10 Excellent

Omar, London

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Business Trip Cologne
Brilliant hotel; very personable; close to the town centre; very well appointed rooms

10/10 Excellent

Rach1984

Liked: Cleanliness, staff & service, room comfort
Great hotel
Great staff! Great location but a little difficult to find at first ! Really lovely decor.

10/10 Excellent

Chilled Aussie Fam

Liked: Cleanliness, staff & service, room comfort
The ONLY place to stay in Koln
We loved everything about this place; the service is very personalised.

8/10 Good

Vaibhav, Gurgaon, India

Liked: Cleanliness, staff & service, room comfort
Nice hotel - walking distance from Koln Hbn
The hotel is very nicely located with quiet neighbourhood, comfortable rooms and very friendly hotel staff.. Rooms are typical European and the breakfast served in the Hotel is good. The only challenge is there are no lifts. But it is not a major concern as the room is at max 2nd floor.

4/10 Poor

Verified traveller

Stayed 3 nights in Aug 2020

4/10 Poor

Verified traveller

Liked: Cleanliness, staff & service
Disliked: Room comfort
Toilettet i værelset
Overraskende tarvelig indretning med bl.a. toilettet direkte inde på værelset. Indretningen giver associationer til en voksenfilm 😫
Stayed 1 night in Jul 2020

10/10 Excellent

Alain

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2019

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Super gastvrij en heel vriendelijk personeel. Heerlijk vers ontbijt, meer dan voldoende keuze en erg lekker. Hotel is keurig netjes, brandschoon en ligt gelegen op een toplocatie. Een persoonlijke Note; voor ons was het bed iets te hard, maar dat is echt een persoonlijke noot.
Stayed 1 night in Dec 2019

2/10 Terrible

Stephan

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
WC steht unmittelbar neben dem Bett, also räumlich im gleichen Zimmer (ohne Tür), so dass überhaupt keine Privatsphäre in einem Doppelzimmer möglich ist auf dem WC:
Stayed 1 night in Oct 2019
Response from Christian Odziemek on 15 Oct,2019
Geschätzter Gast, es tut uns leid, dass Ihnen unsere offenen Designbäder nicht gefallen haben. Gerne geben wir Ihnen bei Ihrem nächsten Besuch ein kostenloses Upgrade auf unser Doppelzimmer Deluxe mit eigener Badezimmer-Etage inkl. Sauna. Ihr Humboldt 1-Team

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Kein Aufzug, keine Klimaanlage. das sind keine **** . Dieses Manko wird durch die Freundlichkeit und Hilfsbereitschaft des Personals mehr als kompensiert. Die Zimmer sind geräumig für eine Innenstadtlage in Köln. Matratze neuwertig, Handtücher in sehr guter Qualität. Sehr sauber und gepflegt.
Stayed 2 nights in Jul 2019

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Alles top wir kommen wieder, zimmer 6 ist für pärchen zu empfehlen, alles sehr sauber unf stilvoll
Stayed 1 night in Jun 2019
Response from Christian Odziemek on 28 Jun,2019
Geschätzter Gast, vielen Dank für Ihre tolle Bewertung! Wir haben uns gefreut, Ihre Gastgeber zu sein und würden uns freuen, Sie erneut bei uns begrüßen zu dürfen!

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Apr 2019

10/10 Excellent

Laura

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2019

10/10 Excellent

Ingrid

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2019