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Reviews of Satellite Hotel

2.5 out of 5
Satellite Hotel
411 Lakewood Circle, Colorado Springs, CO

Reviews

7.4

Good

Rating 10 - Excellent. 319 out of 1000 reviews" "
Rating 8 - Good. 307 out of 1000 reviews" "
Rating 6 - Okay. 159 out of 1000 reviews" "
Rating 4 - Poor. 106 out of 1000 reviews" "
Rating 2 - Terrible. 109 out of 1000 reviews" "

7.6/10

Cleanliness

8.0/10

Staff & service

6.8/10

Amenities

7.0/10

Property conditions & facilities

7.0/10

Eco-friendliness

Reviews

4/10 Poor

Bayley

Disliked: Property conditions & facilities
Stayed 5 nights in Apr 2024

4/10 Poor

Jerry

Travelled with partner
Disliked: Staff & service
The front desk employee was rude and had an unpleasant demeanor. She questioned where we were going after returning late and was rude in her response to us. Plus how was it that the security deposit was more than the room itself? You need to improve on that and made me never want to stay at your establishment again.
Stayed 1 night in Apr 2024

4/10 Poor

Roger

Liked: Staff & service
In this day and age with so many options to get to the internet. This hotel decided to go with who ever is the most unreliable, off more times then it is on, slow to non-existent, joke of a service. If you can't provide simple daily Internet service to your paying guests. Why are you in this business in the first place?????????? Never Again!!!!!!!!!!!!!
Stayed 1 night in Mar 2024
Response from Diane, GM on 22 Mar,2024
Roger, I am sorry there was internet trouble. Our provider was reporting intermittent outages that day. I am sorry this was such an inconvenience.

2/10 Terrible

Ray

Liked: Cleanliness, staff & service, property conditions & facilities
Expedia booked my stay for February 23rd when i booked my stay for coming in February 2nd leabing the 3rd. I need a refund.
Stayed 1 night in Feb 2024
Response from Diane, GM on 22 Mar,2024
Ray, Please let me know if you had trouble getting an Expedia refund.

6/10 Okay

Ronald

Liked: Cleanliness, staff & service, room comfort
Adequate
The cleaning staff does a really good job. The elevators are quick. The staff is nice. They do not enforce their no smoking policy. The hallway reeked some times.
Stayed 2 nights in Dec 2023
Response from Diane Hampson, GM on 9 Feb,2024
Ronald, Thank you for the nice review. We appreciate the comments about the no-smoking policy. Unfortunately, because this is a mix of residential homes and hotel rooms, owners are allowed to smoke in their condominiums. However, we take your comments seriously and will try to mitigate some of the smell. Thank you again.

8/10 Good

Jeffrey

Travelled with family
Liked: Cleanliness, staff & service, amenities
While showing it's age, this is a charming property. The staff is first-rate and the cafe is better than you would expect.
Stayed 5 nights in Dec 2023
Response from Diane Hampson, GM on 28 Dec,2023
Jeffrey, Thank you for the nice review! We are glad you had a pleasant stay. I cannot agree more, our staff makes all the difference! I hope you have a joyous New Year!

10/10 Excellent

Jack

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
First stay here. Very large and clean room plus professional and friendly staff.
Stayed 3 nights in Dec 2023

10/10 Excellent

Ali

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2023

6/10 Okay

Eloy

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Stayed 1 night in Nov 2023

2/10 Terrible

Andrew

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Booked a stay for two nights (Fri & Sat). Our flight was delayed Fri night, so we weren't able to arrive until Saturday. Upon arrival, I was "greeted" by a man that seemed as if he was inconvenienced to be doing his job. I asked to check-in to our room and was giving a "ROOM WONT BE READY UNTIL 3p!" response. I explained that we actually had already prepaid for the prior evening's room and had flight delays. To my understanding, my room should have been vacant and available 24 hours before this...yet, it still wasn't ready? The front desk agent literally yelled at me and said once again, "IT WON'T BE READY UNTIL 3P". It was 10a and snowing outside. Where were me and my wife supposed to go for FIVE HOURS to wait with all our luggage? The property's lobby was filthy and staff's attitudes were absolutely unacceptable. Needless to say, we were forced to check-in another hotel because of these issues and pay out-of-pocket for another night. I DEMAND A REFUND for this property, immediately. I have never been treated so heinously when simplying trying to explain my situation. Especially after paying good money ahead of time! Please, immediately fire your weekend lobby staff. I await my refund in full. Thank you.
Stayed 2 nights in Oct 2023

10/10 Excellent

Wendolyn

Stayed 1 night in Oct 2023

4/10 Poor

Mark

Business traveller, Travelled with partner
Disliked: Staff & service, property conditions & facilities
It was cheap, had convenient Laundry facilities for long term stay. The first room we were given, everything was broke, we were moved elsewhere and it was much better. Old facility in bad side of town
Stayed 4 nights in Oct 2023
Response from Diane Hampson, GM on 25 Oct,2023
Mark, I am sorry you did not have a plasant stay. Can you specify about what was broken? Did our team attempt to accommodate you? If you would provide more details, please let us know so we can make it right for the next guest.

4/10 Poor

Chris

Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
This is one of the more interesting places I have stayed, to say the least. It is actually a residential building that contains a few overnight guest rooms, so it doesn't feel like a hotel at all. I would best describe it as 1960's shabby or something out of a David Lynch movie. You are forced to sign a waiver not holding the property liable for theft from your vehicle and hang an ID tag on your rearview mirror in case of an "emergency." That kind of sums up the general vibe of the place. The room itself was fairly nice and had a comfortable bed.
Stayed 1 night in Oct 2023
Response from Diane Hampson, GM on 23 Oct,2023
Dear Chris, Thank you for the review. We appreciate the feedback. As to the waiver, all hotels have a similar waiver that you must sign; it is not exclusive to The Satellite. I am glad you found the room comfortable. Take care.

6/10 Okay

Michael

Disliked: Property conditions & facilities
Nice concept. TV did work contacted management x2. Fan not operable Rm A217. 10.21.22 Otherwise Good.
Stayed 1 night in Oct 2023
Response from Diane Hampson, GM on 23 Oct,2023
Dear Michael, Thank you for the review. I am sorry about the maintenance issues; we will make certain these are repaired. We hope you give us another chance sometime. Be well.

8/10 Good

Mark

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Very friendly staff and clean property and room.
Stayed 4 nights in Oct 2023
Response from Diane Hampson, GM on 23 Oct,2023
Dear Mark, Thank you for the nice review. We are glad you enjoyed your stay with us. If we could do anything else to make your stay more pleasant, let us know. Thank you again.

4/10 Poor

Verified traveller

Business traveller
Liked: Property conditions & facilities, room comfort
Overall the stay of the hotel, and cleanliness was good and comfortable. But I had trouble at check-in, since someone had supposedly checked into my room that I had paid for before I had arrived, the staff was kind with setting my family and I in another accommodation for the night and supposedly I was going to get refunded for my stay, which never happened. And yet they still charged my card for another hotel room the following night. Overall the stay was good, but I wish they had been a bit more on top of the correct person checking in.
Stayed 2 nights in Aug 2023
Response from Diane, General Manager on 20 Oct,2023
I am sorry this happened. Can you let us know the hotel rooms you were charged for? We want to make this right.

8/10 Good

Martella

Stayed 2 nights in Oct 2023

10/10 Excellent

JoEllen

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Enjoyed our stay
This is a older hotel with great character. There are condominiums in the building that people live in but rooms available for overnight or weekly stays as well. Everyone we met or passed by were friendly. The staff was pleasant, the room was clean and the beds were comfortable. It is a huge place so you could hear alot of noises but I think that happens anywhere you stay. Overall, we had a great stay for one night. The only downfalls for some maybe no wifi and a $150 deposit hold placed on the card you use at check-in.
Stayed 1 night in Oct 2023
Response from Diane, General Manager on 16 Oct,2023
JoEllen, Thank you for the 10/10 review! I am glad to hear that everoyone was friendly to you. I am sorry there was confusion on WiFi - the hotel does provide it. Aside from that we hope we see you again in the future! Take care!

8/10 Good

Ronald

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Oct 2023
Response from Diane, General Manager on 20 Oct,2023
Thank you for the nice review. If there was anything we could do to make your stay more pleasant, lease let us know. Thank you again.

4/10 Poor

Mark Stephen

Disliked: Amenities, property conditions & facilities
The place is close to the airport and a few other things. It’s pretty odd though in other respects. The place has not been updated since Carter was president.The bed was really high, the bathroom was tiny with old fixtures, the furnishings were cheap, climate control didn’t work and I think other rooms were housing business offices. Weird vibe.
Stayed 3 nights in Oct 2023
Response from Diane, General Manager on 16 Oct,2023
Mark, I am sorry you were disappointed by your hotel stay. We do have an eclectic vibe that is not to everyone's liking, but I hope the staff and everyone were friendly to you. We are taking steps to renovate our furnishings. Little by little we will get there. Thank you again.

10/10 Excellent

Joanna

Liked: Cleanliness, staff & service, property conditions & facilities
Cool building and nice sized rooms and balconies. People very nice
Stayed 2 nights in Oct 2023
Response from Diane, General Manager on 16 Oct,2023
Joanna, Thank you so much for the 5 stars! We are so happy to know you had a pleasant experience. We are proud of our hotel family and I am so glad you were treated well. Please visit again soon.

8/10 Good

Kim

Stayed 2 nights in Oct 2023
Response from Diane, General Manager on 16 Oct,2023
Ronald, Thank you for the good review. I am so glad you had a positive expereinece at the Satellite. We hope you stay with us in the future. Have a great week!

2/10 Terrible

christy

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Sep 2023
Response from Diane, General Manager on 20 Oct,2023
Christy, I am sorry you did not have a pleasant experience. Please let us know what we could have done differently to change your opinion. Thank you.

10/10 Excellent

Phoenix

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quiet
Stayed 1 night in Sep 2023
Response from Diane, General Manager on 20 Oct,2023
Phoenix,Thank you for the 5-star review! We are thrilled you had a great experience. We hope you stay with us again! Take care.

8/10 Good

Palomita

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All the receptionist at the desk were super nice and welcoming, the only issue we had was that the A/C was off and they didn’t tell us until we were in our room and I called because it was hot and they said it would be fixed so we didn’t think anything of it the next day we seen a flyer that said it would be off until Oct.2 we had to open our balcony door to keep the room cool.
Stayed 3 nights in Sep 2023
Response from Diane, General Manager on 20 Oct,2023
Palomita, Thank you for the nice review. I am sorry the room was uncomfortably warm. We will be more cognizant of future weather when regulating the building temperatures. Thank you for staying with us.

8/10 Good

John

Liked: Cleanliness, property conditions & facilities
This property was part hotel part apartments. Would rather stay in just a hotel. It had the feel of a retirement home.
Stayed 1 night in Jul 2023
Response from Diane, General Manager on 3 Oct,2023
John, Thank you for the review. Indeed, part of the building belings to condominium owners, but it is not a retirement home. This is the only buiding of its kind in Colorado Springs; I am sorry it was not your cup of tea. I hope you had a pleasant stay nonetheless.

2/10 Terrible

Jaime

Disliked: Cleanliness, staff & service, property conditions & facilities
Currently its 5 am and the fire alarm is going off. There is no ac. Broken for two weeks they said. Satellite also said its a non smoking facility and the neighbors are smoking cigarettes. Im now awake because of the alarm and i just noticed giant stains on our sheets. Not a great experience so far...
Stayed 1 night in Oct 2023
Response from Diane Hampson, General Manager on 2 Oct,2023
Jaime,I am so sorry you had a bad experience at our hotel. I am also sorry about the issue with the AC. I will address the issues with my staff, especially about the sheets; that is unacceptable. As to the fire alarm, someone pulled one of the stations, and luckily there was no fire. Again, I am sorry about your experience.

8/10 Good

Jacqueline

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2023
Response from Diane, General Manager on 2 Oct,2023
Jacqueline, Thank you for the nice review. We are thrilled that you had a pleasant stay. Please let me know if we could do anything to improve your experience.

4/10 Poor

valerie

Disliked: Cleanliness, staff & service, property conditions & facilities
Smelled of cigarette smoke. Old and not taken care. No air conditioner. Find another place to stay!
Stayed 1 night in Sep 2023
Response from Diane, General Manager on 2 Oct,2023
Valerie, I am sorry you did not have a pleasant stay. We are in the process of performing hotel upgrades. As to the cigarette smell, we do everything we can to mitigate the issue. Again, I am sorry for your unpleasant experience.

10/10 Excellent

Sheila

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very friendly
Stayed 7 nights in Sep 2023
Response from Diane, General Manager on 2 Oct,2023
Sheila, Thank you for the nice review! We are so glad you had a pleasant stay. We hope to see you again! Take care.

10/10 Excellent

Alania

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I really enjoyed my stay and it was very convenient and it was easy to get back and forth. But also it was near the airport so it was very helpful.
Stayed 2 nights in Sep 2023
Response from Diane, General Manager on 26 Sept,2023
Alania, I hope you are well. We are very happy to know you enjoyed your stay and found it convenient. We take a lot of pride in the hotel and appreciate your comments. Please visit us again! Take care.

8/10 Good

Verified traveller

Liked: Cleanliness, property conditions & facilities
Stayed 2 nights in Sep 2023
Response from Diane Hampson, General Manager on 26 Sept,2023
Thanks so much for the nice review! We hope you stay with us again!

10/10 Excellent

Eric

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I absolutely love the retro vibe of this hotel! And you can not beat the view of you get a mountain side room! The only place I'll stay in Colorado Springs!
Stayed 2 nights in Sep 2023
Response from Diane Hampson, GM on 25 Sept,2023
Eric, Thank you for the review! We are so happy to know you had a pleasant stay. We look forward to seeing you again! Take care.

10/10 Excellent

Adam

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Conveniently located and fair price.
Stayed 1 night in Sep 2023
Response from Diane Hampson, GM on 22 Sept,2023
Adam, Thank you for taking the time to leave a great review! We are so happy to have served you. Please vist us again soon!

10/10 Excellent

Carol

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
great stay
Stayed 2 nights in Sep 2023
Response from Diane Hampson, GM on 22 Sept,2023
Carol, Thank you so much for the review! We are thrilled to know you had a great experience. We hope you stay with us again soon. Take care.

2/10 Terrible

Tyler

Front desk clerk was rude, tv in room didn’t work. Ac didn’t work. Room was warm and uncomfortable
Stayed 1 night in Sep 2023
Response from Diane Hampson, GM on 22 Sept,2023
Tyler, I am very sorry you did not have a good experience at our hotel. I will discuss this review with our staff to ensure this does not happen in the future. I will also have the maintenance team make sure everything is working properly. By the way, you left some artwork on the hotel balcony. Would you like us to hold it for you?Again, I am very sorry for the less than ideal experience.

8/10 Good

Robin

Stayed 2 nights in Mar 2023
Response from Diane Hampson, GM on 22 Sept,2023
Robin, Thank you for the nice review. We are thrilled you had a pleasant stay. If there is anything we could have done to make the stay more enjoyable, please let me know. Thank you again.

10/10 Excellent

Melanie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The balcony is unique to this hotel. It also has good internet and TV package.
Stayed 1 night in Sep 2023
Response from Diane, General Manager on 2 Oct,2023
Melanie, Thank you so much for taking the time to leave a positive review! We are glad you enjoyed your stay. We hope you make the Satellite one of your future visits.

2/10 Terrible

Jennifer

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Horrible property
Room was advertised as a queen, it was a full size mattress. When questioned the staff said it was a "single queen" Air conditioning didn't work. We were told maintenance will look at it. We asked when and were told the next morning at 8 am. When we said that was not acceptable we were offered a fan. We were finally moved to another room after some convincing. It was a three night stay. Hotel never cleaned room restocked toiletries or coffee supplies. We asked for an additional pillow (the room only had three) we were told there was not one available. We asked for fresh towels and they finally sent someone up from house keeping to bring us more. It took them so long to get there we had to use the towels that we had been using. The remote to the tv did not have batteries in the first room, the second room had a remote but it was missing the back panel. ( Good thing a child was not in the room who could have gotten to the batteries) The out door balcony only had one chair. The chair was broken and you couldn't sit on it. There was no luggage rack for our luggage. The fan in the bathroom was not working. It was a most uncomfortable stay.
Stayed 2 nights in Sep 2023
Response from Diane Hampson, GM on 18 Sept,2023
Jennifer, I am so very sorry that you had a negative experience at the hotel. We closed the room so repairs can be made on it. I will also speak to my staff about the unacceptable service you received. This certainly does not represent our service philosophy, and I am disappointed this happened. I hope you will give us a second chance at some point in the future.

4/10 Poor

Anthony

Disliked: Cleanliness, amenities
I was unaware, when i booked at this property, that people live here. They do not make that information readily available on the website. It took 3 rooms before the property could provide me with a working television. The hallways smelled of cigarette smoke and urine. The only reason i continued my stay was due to the lack of available hotels in the area.
Stayed 3 nights in Sep 2023
Response from Diane Hampson, General Manager on 18 Sept,2023
Anthony, I am sorry you did not have an enjoyable experience. Indeed, this building contains a combination of residents, businesses, and hotel rooms. However, the issue with the TV is shocking. I will discuss mitigation practices with my staff. As to the hallway odors, I will also investigate. Thank you for bringing these issues to our attention.

10/10 Excellent

Jessie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2023
Response from Diane Hampson, General Manager on 18 Sept,2023
Jessie, We are thrilled with the 5-star reiview. Thank you! We hope you visit us again soon.

8/10 Good

Kerry

Liked: Cleanliness, property conditions & facilities, room comfort
Clean and Quiet
My husband and I had to find a hotel in CO Springs at the last minute, and after reading a few mixed reviews online about the Satellite Hotel, we decided to stop to see if rooms were available. They were almost sold out, but we were able to get a standard room. All we cared about was its cleanliness. The hotel is older, but parking was plentiful, and the room was very clean. The construction of the hotel is solid, so you could not hear people stomping down the hallway, like you can in other hotels. The bed was firm, sheets were clean, bathroom was very clean. Overall, I liked the overnight stay, and would definitely stay again.
Stayed 1 night in Sep 2023
Response from Diane Hampson, General Manager on 11 Sept,2023
Kerry, Thank you for the nice review, we are so happy you had a nice stay. We are looking forward to seeing you again.

6/10 Okay

Ruby

Travelled with partner
Liked: Staff & service
Our stay went well, staff was excellent.
Stayed 4 nights in Aug 2023
Response from Diane Hampson, General Manager on 11 Sept,2023
Ruby, Thank you for telling us about your stay. We are pleased you enjoyed the room and I am very glad to hear my staff treated you well. Please tell us if there is anything we could have done to make your stay more pleasant. Thank you again.

6/10 Okay

Dora, Houston

Disliked: Staff & service
Stayed 3 nights in Sep 2023
Response from Diane Hampson, General Manager on 8 Sept,2023
Dora, Thank you for the review. I am glad you had a nice stay. Let us know how we can improve our service to make your stay more enjoyable next time.

6/10 Okay

Adrian

Doesn’t feel like been in a hotel
Stayed 1 night in Aug 2023
Response from Diane Hampson, General Manager on 8 Sept,2023
Adrian, Thank you for the review. If there is anything we could do to make your stay more pleasant, please let us know.

4/10 Poor

Krystal

Travelled with family
Disliked: Room comfort
Stayed 1 night in Sep 2023
Response from Diane Hampson, GM on 6 Sept,2023
Krystal, Thank you for the review. I am sorry that you were unsatidfied. Please let me know how we could have made your stay more pleasant. Thank you.

8/10 Good

Gail

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
mix of apartments and hotel - clean room and nice pool. hallways smell a bit but it was perfect for what we needed.
Stayed 4 nights in Sep 2023
Response from Diane Hampson, GM on 6 Sept,2023
Hi Gail, Thank you for the review and for letting us know about the hallway. We have filters in place and will have them serviced. We are thrilled the room met your expectations.Take care.

10/10 Excellent

Janet

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Staff were all Amazing!! Bryton was super helpful when checking out!!
Stayed 3 nights in Sep 2023
Response from Diane Hampson, General Manager on 5 Sept,2023
Janet, Thank you for the great review! I am so happy you enjoyed your stay. Bryton is without a doubt one of our best associates; I am glad he was so accommodating. Thank you again!

8/10 Good

Regina

Liked: Staff & service, property conditions & facilities, room comfort
Swanky
Overall a comfortable stay. Room was large but definitely dated. The building is a combo of condos and a hotel which is unique.
Stayed 1 night in Sep 2023
Response from Diane Hampson, General Manager on 5 Sept,2023
Regina, Thank you for the review. This is indeed a unique establishment and we are glad your stay was enjoyable. Please visit us again.

6/10 Okay

Richard, CASTLE ROCK

Liked: Staff & service
Disliked: Cleanliness
Room was clean and staff was nice.
Stayed 1 night in Sep 2023
Response from Diane Hampson, General Manager on 5 Sept,2023
Richard, Thank you for thw nice review, I am glad you had a nice stay with us. Please let us know if there is anything we could have done to make your visit more pleasant.