Reception

Reviews of Best Western Executive Inn

2.5 out of 5
Best Western Executive Inn
4026 Jackpot Road, Grove City, OH

Reviews

8.0

Very good

Rating 10 - Excellent. 155 out of 404 reviews" "
Rating 8 - Good. 141 out of 404 reviews" "
Rating 6 - Okay. 51 out of 404 reviews" "
Rating 4 - Poor. 30 out of 404 reviews" "
Rating 2 - Terrible. 27 out of 404 reviews" "

8.2/10

Cleanliness

8.4/10

Staff & service

7.6/10

Amenities

7.8/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

10/10 Excellent

Tod

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The soap and shampoo dispensers were kinda hard to get amount needed to clean hands and hair. That would be my only complaint.
Stayed 2 nights in May 2024

4/10 Poor

Phil

Travelled with partner
Disliked: Cleanliness, amenities
The bedspread in our room was not clean. The carpet was sticky. They need better house keeping.
Stayed 2 nights in May 2024
Response from Front Desk on 13 May,2024
I sincerely apologize for the inconvenience and disappointment you experienced during your recent stay with us. Your comfort and satisfaction are our utmost priorities, and it deeply troubles us to learn that we fell short of meeting your expectations, particularly in terms of cleanliness. It is unacceptable that the bedspread in your room was not clean and that the carpet felt sticky. Please know that this does not reflect the high standards we strive to maintain in our establishment. We understand the importance of a clean and welcoming environment for our guests, and we are genuinely sorry for any discomfort or inconvenience this may have caused you. Your feedback regarding our housekeeping services is invaluable to us, as it helps us identify areas for improvement and take corrective actions. Rest assured, we have already addressed this matter with our housekeeping team to ensure that such lapses do not occur in the future.

8/10 Good

Joshua

Liked: Staff & service
Stayed in a non smoking room, though you’d have not known it walking in. Musty smell. But nothing horrible. Nice choice of pillows. Water in shower was hot with good pressure. A/C worked well. TV remote didn’t work well. Lady at the reception desk was very pleasant and nice.
Stayed 1 night in May 2024

8/10 Good

Scott

Liked: Cleanliness, staff & service, property conditions & facilities
Room was clean, bed was comfortable & breakfast was good. No shower gel or shampoo in containers in shower. Overall nice stay for price!
Stayed 2 nights in May 2024

10/10 Excellent

mindy

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Really nice breakfast
Stayed 1 night in Apr 2024
Response from Front Desk on 6 May,2024
Thank you for your review. Our guest satisfaction is very important to us. We are glad you enjoyed your stay with us.

8/10 Good

Michael R

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was clean but was a strong smell of cleaners and did go a way ever after we turn on the air conditioning
Stayed 1 night in May 2024
Response from Front Desk on 6 May,2024
Thank you for your review. Our guest satisfaction is very important to us. We are glad you enjoyed your stay with us.

10/10 Excellent

zachary

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The place is super clean & well maintained. And they have smoking rooms for cannabis users!!
Stayed 1 night in May 2024
Response from Front Desk on 6 May,2024
Thank you for your review. Our guest satisfaction is very important to us. We are glad you enjoyed your stay with us.

10/10 Excellent

Lilian

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Excellent
Stayed 1 night in Apr 2024
Response from Dipen on 28 Apr,2024
Thank you for your review. Hope you stay with us again.

10/10 Excellent

Jorge

Stayed 3 nights in Apr 2024

8/10 Good

jon

Stayed 1 night in Apr 2024
Response from Front Desk on 15 Apr,2024
Thank you for your review. Our guest satisfaction is very important to us.

10/10 Excellent

Amanda S.

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean with welcoming staff. Close to major roads & multiple dining options
Stayed 2 nights in Apr 2024
Response from Front Desk on 15 Apr,2024
Thank you for your review. Our guest satisfaction is our number one priority. We are glad you enjoyed your stay.

4/10 Poor

Katlin

Travelled with family and small children
Disliked: Cleanliness, amenities, property conditions & facilities
From dirty underwear in our “clean” room, hair in the bed, to mud up the walls and toothpaste all over the sinks. Never again.
Stayed 1 night in Apr 2024
Response from Dipen on 10 Apr,2024
I'm truly sorry to hear about the unacceptable conditions you experienced during your stay. This is certainly not the standard of cleanliness we aim to provide to our guests, and I deeply apologize for the inconvenience and discomfort it caused you. Rest assured, I will personally investigate this matter and take immediate steps to ensure that such issues are addressed and prevented in the future. Your feedback is invaluable to us, and we are committed to making necessary improvements to regain your trust. If there's anything else we can do to make this right or if you have any further concerns, please don't hesitate to reach out to us. We sincerely hope for another opportunity to welcome you and provide you with the exceptional experience you deserve.Thanks,Dipen

4/10 Poor

Kenneth Chad

Business traveller
Liked: Amenities
Disliked: Property conditions & facilities
Room smelled and staff was unfriendly
Stayed 3 nights in Apr 2024
Response from Front Desk on 7 Apr,2024
We apologize for your experience. Ensuring a pleasant stay is our priority. Your feedback will be addressed promptly to improve our service and accommodations. We hope to have the opportunity to welcome you back and provide a better experience.

10/10 Excellent

Agar

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
They have a smoking room for if you are a smoker
Stayed 1 night in Mar 2024
Response from Front Desk on 1 Apr,2024
Thank you for your review.

4/10 Poor

Hagan

Disliked: Cleanliness, property conditions & facilities
Really odd smell
Stayed 1 night in Mar 2024
Response from Dipen on 25 Mar,2024
Thank you for staying with us recently. Once your concern was brought to our attention, we immediately checked the room for any odd smell you are indicating but did not find any smell. We deep clean on a regular basis so this would not happen. Next time please let us know immediately and we can accommodate you better. Hope to see you again.

6/10 Okay

MARTINA

Liked: Staff & service
Stayed 1 night in Mar 2024
Response from Front Desk on 28 Mar,2024
Thank you for your review.

8/10 Good

Marilyn

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice and comfortable beds. Breakfast was very good. Staff were polite and helpful. Overall excellent stay!
Stayed 1 night in Mar 2024
Response from Dipen on 23 Mar,2024
Thank you for your good review and appreciate your stay.We look forward to seeing you again.

4/10 Poor

Suleyman

Disliked: Staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Dipen on 23 Mar,2024
We apologize for the not meeting your expectations. We will try to improve our service on our property.We look forward to seeing you soon.

8/10 Good

TYANNA

Liked: Cleanliness, staff & service, property conditions & facilities
No rooms in front of property available for those traveling solo
Stayed 1 night in Feb 2024
Response from Front Desk on 4 Mar,2024
Thank you for your review. Our guest satisfaction is very important to us. We do apologize for any inconvenience this may have caused.

10/10 Excellent

Delma

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Check in was very pleasant. Room was very quiet and clean plus comfortable
Stayed 1 night in Feb 2024
Response from Front Desk on 4 Mar,2024
Thank you for your review. Our guest satisfaction is very important to us.

10/10 Excellent

TYLER

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
1 night stay
Room was clean and comfy
Stayed 1 night in Feb 2024
Response from Front Desk on 12 Feb,2024
Thank you for your review. Our guest satisfaction is very important to us. We are glad you enjoyed your stay with us.

10/10 Excellent

steve

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great inexpensive stay for one night.
Stayed 1 night in Feb 2024
Response from Font Desk on 5 Feb,2024
Thank you for your review. Our guest satisfaction is very important to us.

10/10 Excellent

Sandra

Stayed 1 night in Jan 2024
Response from Font Desk on 29 Jan,2024
Thank you for your review. Our guest satisfaction is very important to us. We are glad you enjoyed your stay.

10/10 Excellent

TYANNA

Liked: Cleanliness, staff & service, property conditions & facilities
The girl at the front desk *****deserves 5 stars!!! She is
Stayed 1 night in Dec 2023
Response from Font Desk on 8 Jan,2024
Thank you for your review. Our guest satisfaction is very important to us.

8/10 Good

Brian

Liked: Cleanliness, staff & service, property conditions & facilities
Okay
This place was okay
Stayed 1 night in Jan 2024
Response from Front Desk on 8 Jan,2024
Thank you for your review. Our guest satisfaction is very important to us.

6/10 Okay

J.

Stayed 1 night in Dec 2023
Response from Font Desk on 15 Jan,2024
Thank you for your review. Our guest satisfaction is very important to us.

10/10 Excellent

Aleta

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Staff was extremely helpful and professional Very clean
Stayed 1 night in Dec 2023
Response from Font Desk on 12 Dec,2023
Thank you for your review. Our guest satisfaction is very important to us. We are glad you enjoyed your stay with us.

4/10 Poor

Spencer

Business traveller
Disliked: Staff & service, room comfort
Misleading Ammenities
Room was just ok. They offer laundry but wouldn't allow me to use it... said it was too loud? Don't offer it then. Annoying.
Stayed 3 nights in Nov 2023
Response from Front Desk on 12 Dec,2023
Thank you for your review. We apologize for any inconvenience this may have caused you. Your concerns will be brought to management's attention.

10/10 Excellent

Jeff

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2023
Response from Front Desk on 13 Nov,2023
Thank you for your review. Our quest satisfaction is very important to us.

10/10 Excellent

TYANNA

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My second time staying in the last 30 days and it was a great stay. The young lady at the front desk was AMAZING!
Stayed 1 night in Nov 2023
Response from Front Desk on 13 Nov,2023
Thank you for your review. Our quest satisfaction is very important to us. We are glad you enjoyed your stay. Will pass your comments to the Front Desk employee.

8/10 Good

Edward

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Font Desk on 6 Nov,2023
Thank you for your review. Our guest satisfaction is very important to us.

8/10 Good

TYANNA

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
No issues room was clean staff was nice. Would definitely stay again
Stayed 1 night in Oct 2023
Response from Font Desk on 30 Oct,2023
Thank you for your review. Our guest satisfaction is very important to us. We are glad you enjoyed your stay with us.

2/10 Terrible

Cristian

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023
Response from Font Desk on 30 Oct,2023
Thank you for your review. Our guest satisfaction is very important to us. We do apologize for you not enjoying your stay with us.

10/10 Excellent

Wayne

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was clean and the beds were comfortable. The price was good.
Stayed 2 nights in Oct 2023
Response from Font Desk on 23 Oct,2023
Thank you for your review. Our guest satisfaction is very important to us. We are glad you enjoyed your stay.

10/10 Excellent

Raina

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2023
Response from Front Desk on 10 Oct,2023
Thank you for your review. Our guest satisfaction is very important to us. We are happy you enjoyed your stay.

10/10 Excellent

Jeff

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2023
Response from Front Desk on 2 Oct,2023
Thank you for your review. Our guest satisfaction is very important to us. We are happy you enjoyed your stay.

4/10 Poor

Wendell, Emmett

Stayed 2 nights in Sep 2023
Response from Front Desk on 9 Oct,2023
Thank you for your review. Our guest satisfaction is very important to us. We apologize for not meeting your expectations.

10/10 Excellent

Hector

Business traveller, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed for 3 nights and loved our stay. No issues at all.
Stayed 3 nights in Sep 2023
Response from Front Desk on 6 Sept,2023
Thank you for your review. Our guest satisfaction is very important to us. We are glad you enjoyed your stay.

8/10 Good

Erik

Stayed 3 nights in Aug 2023
Response from Front Desk on 6 Sept,2023
Thank you for your review. Our guest satisfaction is very important to us.

2/10 Terrible

Amil

Never stayed there. Booked via Expedia. When i arrived I was told there were no rooms available. So I cant write a review for place I didn't stay.
Stayed 1 night in Aug 2023
Response from Front Desk on 18 Sept,2023
We are sorry for any inconvenience this may have caused. I tried looking up your reservation/cancelation and have not been able to find it. Again I do apologize for the inconvenience but third-parties do try to over book us.

2/10 Terrible

Debra

Travelled with family
Disliked: Staff & service
Messed up reservation! Had to find NEW accommodations.
Stayed 1 night in Aug 2023
Response from Front Desk on 9 Aug,2023
Thank you for your review. We do apologize for whatever the situation was. You requested 2 QQNS beds on the ground floor which is what was held for you. Again, we do apologize.

6/10 Okay

Kevin

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
We unfortunately had a smoking room. I didn't think it would be that bad. Well it was. Even our clothes in the suitcase smelled. Other than that good. Wish i would have taken a different room.
Stayed 1 night in Aug 2023
Response from Front Desk on 7 Aug,2023
Thank you for your review. We do apologize for the smoke smell. We would have tried to move you if you asked as long as we had availability.

6/10 Okay

Matthew

Travelled with partner
Disliked: Cleanliness
Bathroom was dirty blankets were dirty and covered in hair and room just felt wet.
Stayed 1 night in Aug 2023
Response from Front Desk on 4 Aug,2023
Thank you for your review. We do apologize for not meeting your expectations. Your concerns will be brought to management's attention. The high humidity does seem to cause our rooms to feel damp, we do apologize.

10/10 Excellent

Diane

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice Stay
Nice and Clean Fantastic Air Conditioning on a 100’ day Would recommend!!
Stayed 1 night in Jul 2023
Response from Front Desk on 31 Jul,2023
Thank you for your review. Our guest satisfaction is very important to us. We are glad you enjoyed your stay.

8/10 Good

Charles

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jul 2023
Response from Front Desk on 25 Jul,2023
Thank you for your review. Our guest satisfaction is very important to us.

6/10 Okay

Cassidy

Travelled with family
Liked: Staff & service
The sheets were nearly wet with moisure. Everything smelled like mildew.
Stayed 1 night in Jul 2023
Response from Front Desk on 24 Jul,2023
Thank you for your review. Your concerns will be brought to management's attention. We do apologize for any inconvenience this may have caused. The high humidity is not helpful in this situation.

4/10 Poor

Robert

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Undisclosed pet fee lessen an average experience.
The room was clean. The breakfast was very meager. There was a pet fee which was not identified on the website (I double checked). The fee was not unreasonable at $15 but it should be stated on the site before you show up at the deak.
Stayed 1 night in Jul 2023
Response from Front Desk on 17 Jul,2023
Thank you for your review. Our guest satisfaction is very important to us. I do apologize for the situation with the pet fee. We do not have a lot of control over 3rd party websites. But we will check into it.

8/10 Good

Travis

Travelled with group
Liked: Cleanliness, staff & service, room comfort
Comfortable beds
The room was a non-smoking room, yet it smelled of cigarettes and the top cover of the beds and pillows were slightly damp. I blame this on the extreme humidity. Overall the room was clean and the beds were very comfortable.
Stayed 1 night in Jul 2023
Response from Front Desk on 17 Jul,2023
Thank you for your review. Our guest satisfaction is very important to us. We do apologize for this situation you had with your room. It will be brought up to managements attention.

10/10 Excellent

Alison

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jul 2023
Response from Front Desk on 16 Jul,2023
Thank you for your review. Our guest satisfaction is very important to us.

8/10 Good

Amol

Liked: Cleanliness, staff & service, property conditions & facilities
Overall good
Stayed 1 night in Jul 2023
Response from Front Desk on 13 Jul,2023
Thank you for your review. Our guest satisfaction is very important to us.