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Reviews of Courtyard by Marriott Columbus Tipton Lakes

3 out of 5
Courtyard by Marriott Columbus Tipton Lakes
3888 Mimosa Drive, Columbus, IN

Reviews

8.0

Very good

Rating 10 - Excellent. 407 out of 939 reviews" "
Rating 8 - Good. 283 out of 939 reviews" "
Rating 6 - Okay. 118 out of 939 reviews" "
Rating 4 - Poor. 77 out of 939 reviews" "
Rating 2 - Terrible. 54 out of 939 reviews" "

8.6/10

Cleanliness

8.6/10

Staff & service

7.2/10

Amenities

8.2/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

4/10 Poor

Maria

Disliked: Staff & service, property conditions & facilities
Stayed 2 nights in May 2024

2/10 Terrible

TRAVIS

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I reserved a room and when my family and I arrived, exhausted, the Courtyard By Marriot didn't have our reserved room. Then I had to spend 30 minutes on the phone getting another room. Poor. Done with Expedia!
Stayed 1 night in Mar 2023

4/10 Poor

Leslie

Travelled with family
Rooms are ok. Common areas are just okay. Hallways are beat up a bit. Our room was not ready until 6:30. We checked in but had to be moved to a different room as a result of some mix up. New room had toilet that would not flush. No breakfast offered in the morning. Only coffee. I expected a bit more from a Courtyard property. I won’t stay there again.
Stayed 1 night in Apr 2024
Response from Courtyard Staff on 15 Apr,2024
I do apologize for the inconvenience. Our Bistro is open Monday-Friday 6-10AM Saturday- Sunday 11-7AM for breakfast.

8/10 Good

Michael, Atlanta

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fantastic experience until final night (of 3) - kids running up and down halls at 11 PM, no one answering at front desk.
Stayed 2 nights in Apr 2024

8/10 Good

Emily

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
Would be nice if the TVs in the hotel offered streaming services. Yall charge $100 a night, it wouldn’t hurt to upgrade things. Most people stream stuff now of days, it’s not that outlandish to consider. Hope you get with the times! the stay was great.
Stayed 1 night in Apr 2024
Response from Courtyard Staff on 15 Apr,2024
We do offer streaming services, the storm unfortunately knocked out our internet boxes during the storm I do apologize for the inconvenience as we let our provider know. Thank you for staying with us

10/10 Excellent

Jesse

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay
Stayed 1 night in Apr 2024

10/10 Excellent

Erica

Travelled with family
Liked: Property conditions & facilities
Good area and close to Brown Co/Nashville, IN
Stayed 1 night in Apr 2024

8/10 Good

Abhishek

Liked: Staff & service, property conditions & facilities
Stayed 1 night in Apr 2024

4/10 Poor

Melinda

Travelled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Didnt like the fact was told the pool was open then got there and it closed so very disappointed that my children and i got lied to about that and a few other things.
Stayed 2 nights in Mar 2024
Response from Agent on 1 Apr,2024
Thank you for your response. Our pool has been closed for over a week, I truly apologize for them telling you other wise.

8/10 Good

Greg

Liked: Cleanliness, staff & service, property conditions & facilities
Was simple and clean. Friendly staff.
Stayed 1 night in Mar 2024

10/10 Excellent

Tarra

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The lobby smelled AMAZING!
Stayed 1 night in Mar 2024

10/10 Excellent

James, Gallatin

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024

8/10 Good

Harold

Travelled with partner
Liked: Cleanliness, property conditions & facilities
Very nice property but probably only mid class motel that doesn’t offer even coffee, hot water for tea, let alone breakfast . Disappointing .
Stayed 1 night in Mar 2024
Response from Cheyenne Blevins on 23 Mar,2024
Our coffee is complimentary, our bistro for breakfast is open from 6am-10am Mon-Fri Sat-Sun 7am-11am. For the tea you have to purchase, or we can get you hot water from our machine if you have your own. Thank you for staying with us.

6/10 Okay

Michelle

It’s frustrating when you book and pay for a king bed and when you get to check in there are no king beds available.
Stayed 1 night in Mar 2024
Response from Agent on 1 Apr,2024
I understand your frustration. We have limited king beds and the 3rd party websites do not have access to see these issues.

10/10 Excellent

Chanelle

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great customer service
Stayed 2 nights in Feb 2024

10/10 Excellent

Jennifer

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice property and room!
Stayed 1 night in Feb 2024

10/10 Excellent

Barbara

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and comfortable. Staff was wonderful. Close enough to the highway to be convenient but far enough away to be nice and quiet.
Stayed 1 night in Feb 2024

6/10 Okay

Jeffrey S

Business traveller
Liked: Cleanliness, property conditions & facilities, room comfort
The most important thing I look for in a hotel stay is breakfast. Even though it showed free breakfast on Hotels.com and the Marriott website, there was none. In addition, I had booked a small suite, but was given only a regular King room. The next time I have to be in Columbus, Indiana, I'm going to look elsewhere.
Stayed 1 night in Jan 2024
Response from Cheyenne on 30 Jan,2024
Dear Jeffrey, thank you for letting us know. It showed a picture of breakfast on hotels.com. The Courtyards are known for their Bistro as it is never free, it is made fresh by purchase. We are under renovations and we are working on re opening our Bistro. We sadly can’t remove it off our website for the moment. I apologize for the booking inconvenience. We oversold our suite rooms and our system did not catch that flaw. I hope you have safe travels.

2/10 Terrible

Patricia

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024

10/10 Excellent

debbie

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023

10/10 Excellent

Benjamin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A great stay.
It was nice! We enjoyed the small balcony that we had with our suite. We had one small problem with the smoke detecor battery causing it to start chirping, but they had it taken care of in less than 30 minutes. We don't view this as an issue by them as you never know when this will happen.
Stayed 1 night in Nov 2023

10/10 Excellent

William

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean hotel with friendly staff
Stayed 4 nights in Nov 2023

10/10 Excellent

Tom

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great
Stayed 1 night in Nov 2023

4/10 Poor

Tammy

Business traveller
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
The Bistro wasn't open, which wasn't disclosed prior to stay and is one of the major reasons I stay at Courtyard properties. In addition, the facility must have had some sort of maintenance issue with the Bistro as industrial fans could be heard in that area plus the hotel smelled of mold not only downstairs near the Bistro, but through the AC in my room.
Response from Cheyenne Blevins on 2 Nov,2023
Dear Tammy, thank you for your honest feedback. We are working on having our website fixed. I will share this information with the other leadership team members. Have a great day and safe travels.

6/10 Okay

Aaron

Stayed 2 nights in Oct 2023

8/10 Good

JENNIFFER, Cutler

Travelled with partner
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Definitely in need of an update
Stayed 1 night in Oct 2023

4/10 Poor

Rex

😟
Nothing special
Stayed 1 night in Oct 2023

6/10 Okay

Verified traveller

Business traveller
Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
No breakfast offered!
Was pretty disappointed that the breakfast bar was closed and there wasn't anything at all. Not even pastries or fruit, just coffee. For the price to stay at a Marriott you guys need to do better. Even the cheaper hotels provide guests with something.
Stayed 2 nights in Oct 2023
Response from Front Desk on 2 Nov,2023
Thank you for your honest feedback. Our bistro is under construction at the moment. We had the grab and go breakfast boxes for purchase in the Market. Have a great day and safe travels.

10/10 Excellent

Nelson

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My mans at the front counter is always a pleasure to do business with. Enjoy the interaction every time
Stayed 1 night in Sep 2023
Response from Cheyenne Blevins on 8 Sept,2023
Thank you so much for staying with us. We hope you enjoyed the rest of your stay. Safe travels and we hope to see you again soon.

6/10 Okay

Kevin Joseph

Business traveller
The mattress was horrible, room smelled smoke, look nothing like the pics on site
Stayed 2 nights in Sep 2023
Response from Cheyenne Blevins on 8 Sept,2023
I do apologize, we are working up updating our location. Thank you for your feedback. Have a great day.

8/10 Good

James

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023
Response from Cheyenne Blevins on 8 Sept,2023
Thank you for your feedback and staying with us. We hope you enjoyed your stay with us. Safe travels and we hope to see you again soon.

8/10 Good

Sharlene

Stayed 2 nights in Jul 2023
Response from Cheyenne Blevins on 8 Sept,2023
Thank you for your feedback. Have a great day.

4/10 Poor

Jessica

Travelled with group
Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
Booked through Expedia for 2 rooms each with a King bed. When we got up to our rooms both of them had two double beds. Paid a little extra to get king beds and didn’t even get them. Also, the AC didn’t work very well and one of the rooms was uncomfortably hot.
Stayed 1 night in Jul 2023
Response from Cheyenne Blevins on 8 Sept,2023
I do apologize for the inconvenience. Thank you for your honest feedback it is greatly appreciated.

10/10 Excellent

eric

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2023
Response from Cheyenne Blevins on 8 Sept,2023
Thank you so much for staying with us and your feedback. We appreciate your business and enjoyed having you as our guest. We hope to see you again soon.

4/10 Poor

Verified traveller

Travelled with family
Disliked: Staff & service, property conditions & facilities, room comfort
Three strikes
Booked a king room with sofa pull out and was provided two fulls with no change in the price we paid. I asked the attendant when we checked in if our room had a balcony as I did not select a balcony room because we had a young child with us. I was told no our room did not. When we got up to our room it did in fact have a balcony. The hot tub was not working, the floor we stayed on did not have an ice machine so we had to go to the first floor to get ice. The faucet in the shower was pulled away and loose from the wall. When we got in the shower the water didn’t get warmer than luke warm. None of the trash cans in the room had bags. When we got back after a day of baseball we found house keeping did not come to our room at all. We were told she had “left” whatever that meant. It was a disaster. For another $40 we could’ve stayed up the road and had hot water, clean linens and a king size bed and a sofa with a pull out.
Stayed 2 nights in Jul 2023
Response from Cheyenne Blevins on 8 Sept,2023
I am so sorry that your room was not up to standards or what you requested. We are working on removing the hot tub. Sadly we do only have the ice machine on the first floor. I apologize for these inconveniences

10/10 Excellent

jamie

Stayed 1 night in Jul 2023
Response from Cheyenne Blevins on 8 Sept,2023
Thank you for staying with us. We enjoyed having you. have a great day and hope to see you again soon.

8/10 Good

Gregory

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Clean property. Away from noisy areas of streets
Stayed 1 night in Jul 2023

4/10 Poor

Timothy

Stayed 1 night in Jul 2023

6/10 Okay

Hunter

Disliked: Staff & service
Stayed 1 night in Jun 2023

4/10 Poor

Chun H

Stayed 1 night in Jun 2023

10/10 Excellent

Mark

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Friendly service and quiet night.
Stayed 1 night in Jun 2023

10/10 Excellent

Nelson

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
First time staying here and it lives up the Marriott standards. Will def be staying here again
Stayed 1 night in Jun 2023

2/10 Terrible

Alex

Disliked: Cleanliness, property conditions & facilities

6/10 Okay

Amy

Stayed 3 nights in Jun 2023

8/10 Good

Colin

Liked: Staff & service, property conditions & facilities
Stayed 1 night in Jun 2023

10/10 Excellent

carl

Liked: Cleanliness, staff & service, property conditions & facilities
Awesome as usual
Stayed 1 night in Jun 2023

4/10 Poor

Dawn

Stayed 1 night in Jun 2023
Response from Lee on 10 Jun,2023
Hi Dawn,Thank you for your feedback.Safe Travels!

8/10 Good

David

Stayed 1 night in May 2023
Response from Lee on 10 Jun,2023
Hi David,Thank you for your feedback.Safe Travels!

10/10 Excellent

Lin

Stayed 1 night in May 2023
Response from Lee on 22 May,2023
Hi Lin,Thank you for your feedback.Safe Travels!

6/10 Okay

Robert G.

Liked: Cleanliness, staff & service, property conditions & facilities
I thought that all hotels offered at least a free continental breakfast. This hotel did not offer that. I was very disappointed. Everything else was good to very good.
Stayed 1 night in May 2023
Response from Lee on 22 May,2023
Hi Robert,Courtyard doesn't offer a free breakfast due to having the in house Bistro.Glad you enjoyed your visit otherwise.