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Reviews of Holiday Inn Express & Suites Columbus East Reynoldsburg, an IHG Hotel

2.5 out of 5
Holiday Inn Express & Suites Columbus East Reynoldsburg, an IHG Hotel
2806 Taylor Road Ext, Reynoldsburg, OH

Reviews

7.4

Good

Rating 10 - Excellent. 251 out of 808 reviews" "
Rating 8 - Good. 235 out of 808 reviews" "
Rating 6 - Okay. 153 out of 808 reviews" "
Rating 4 - Poor. 91 out of 808 reviews" "
Rating 2 - Terrible. 78 out of 808 reviews" "

7.6/10

Cleanliness

8.0/10

Staff & service

6.8/10

Amenities

7.2/10

Property conditions & facilities

7.0/10

Eco-friendliness

Reviews

8/10 Good

Angela, cincinnati

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We enjoyed our stay. The staff were friendly. The manager was excellent and went out of his way to assist us. Breakfast was good.The room and pool were nice. It is quiet and has a lot of stores and restaurants within walking distance. The only thing I can mention that was inconvenient and annoying is that they do not accept Chime, Venmo, PayPal, or Cash App cards! I had already prepaid and only needed a card for incidentals. I had planned on using my Chime card, which was not accepted, not even the Chime credit card (both backed by Stride Bank and MasterCard.) I did not expect this so I didn't have another card on me at check in. This was inconvenient and delayed the process. I had to ask my son to use his card, which was embarrassing. This should be mentioned on their website as well as any booking sites, like Expedia, which I used. I had kids in the car getting very impatient, and this one small detail caused some stress for us, and could've ruined our whole trip because they wouldn't make an exception even if I promised not to charge anything to my room. They already had my other credit card on file that I used to book and pay for the room, that they could've used if I broke something. They put the typical hold on the card, so if they could get authorization on my Chime card for that hold, it should be enough since they don't really have anything that they can charge you for at this location other than your stay. Other than that we enjoyed our stay and I recommend it.
Stayed 4 nights in May 2024
Response from Catherine on 21 May,2024
Thank you for your rating and review. It was a pleasure to serve you and we will share your comments with our leadership team. We hope to have another opportunity to serve you again in the future.

4/10 Poor

Anita

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities
Pulled back the covers of the bed and found crumbs. told the front desk person the ice machine had a plate over the whole and couldn't drop ice and he told me to just use another floors. Room was not clean.
Stayed 1 night in May 2024
Response from Catherine on 17 May,2024
Thank you for your rating and review. It was a pleasure to serve you and we apologize for the concerns you mentioned. We will pass along to our leadership team and hope to have another opportunity to serve you again in the future.

10/10 Excellent

Igor

Liked: Property conditions & facilities
Good
Stayed 1 night in May 2024
Response from Catherine on 13 May,2024
Thank you for your perfect rating and review. It was a pleasure to serve you and we hope to see you again in the future.

10/10 Excellent

Richard

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024
Response from Catherine on 14 May,2024
Thank you for your perfect rating. It was a pleasure to serve you and we hope to see you again in the future.

8/10 Good

Curtis

Stayed 1 night in May 2024

4/10 Poor

Devin

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Floored to say the least. My 9 year old son found a sex toy in our room this morning after already sleeping in the room all night. So it’s beyond clear that the health and safety of their gusts nor cleanliness is priority. The hotel only discounted my room by $40. The money isn’t even the point, I’m disgusted, management didn’t even take the time to touch base with me either.
Stayed 1 night in May 2024
Response from Catherine on 7 May,2024
Thank you for your rating and review. It was a pleasure to serve you and we apologize for the concerns you experienced. Your comments will be shared with our leadership team and we hope to see you in the future

8/10 Good

Curtis

Stayed 1 night in May 2024
Response from Catherine on 23 May,2024
Thank you for your rating. It was a pleasure to serve you and we hope to see you again when your travels bring you back to our area.

10/10 Excellent

Tina

Stayed 1 night in Apr 2024
Response from Catherine on 20 May,2024
Thank you for your perfect rating and review. It was a pleasure to serve you and we hope to see you again in the future.

8/10 Good

Robert, Santee

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Apr 2024
Response from Catherine on 29 Apr,2024
Thank you for your rating and review. It was a pleasure to serve you and we hope to see you again in the future.

8/10 Good

Calvin

Stayed 1 night in Apr 2024
Response from Catherine on 17 May,2024
Thank you for your rating and review. It was a pleasure to serve you and we hope to serve you again in the future.

10/10 Excellent

Tacocia

Stayed 1 night in Apr 2024
Response from Catherine on 13 May,2024
Thank you for your perfect rating and review. It was a pleasure to serve you and we hope to see you again in the future.

10/10 Excellent

Kathy

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We are traveling across the states. I look at the reviews as I decide what to book. This hotel was clean, friendly great breakfast. I absolutely love the darkening shades used in the rooms!
Stayed 1 night in Apr 2024
Response from Catherine on 19 Apr,2024
Thank you for your perfect rating and review. Your comments will be shared with our leadership team and we hope to see you again in the future.

8/10 Good

Steven

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff
Stayed 1 night in Apr 2024
Response from Catherine on 30 Apr,2024
Thank you for your rating and review. It was a pleasure to serve you and we hope to see you again in the future.

8/10 Good

Charlotte

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Catherine on 19 Apr,2024
Thank you for your perfect rating. Your comments will be shared with our leadership team and we hope to see you again in the future.

10/10 Excellent

Charlotte

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The ice machine was broke.
Stayed 1 night in Apr 2024
Response from Catherine on 19 Apr,2024
Thank you for your perfect rating and review. Your comments will be shared with our leadership team and we hope to see you again in the future.

8/10 Good

Shannon

Travelled with partner
Liked: Cleanliness, staff & service
The location was very convenient for us. Our room was not cleaned couple of times during our week stay.
Stayed 7 nights in Mar 2024
Response from Catherine on 9 Apr,2024
Thank you for your rating and review. It was a pleasure to serve you and we apologize for your concerns. We will share them with our leadership team and we hope to see you again in the future.

10/10 Excellent

Curtis N

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Breakfast was very good with scrambled eggs, turkey sausage, pork sausage, sausage gravy and biscuits. Fruits and cereals, orange juice and coffee. Very nice and hot!!!
Stayed 1 night in Apr 2024
Response from Catherine on 9 Apr,2024
Thank you for your perfect rating and review. It was a pleasure to serve you and we hope to see you again in the future.

10/10 Excellent

Mindy

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Catherine on 2 Apr,2024
Thank you for your perfect rating. It was a pleasure to serve you and we hope to see you again in the future.

8/10 Good

Angel

Liked: Cleanliness, staff & service, property conditions & facilities
The room waa clean & updated. The bed waa extremely comfortable. I think all hotels need to have better locking systems on thier doors. But this place was nice. I certainly would recommend & stay again.
Stayed 1 night in Mar 2024
Response from Catherine on 11 Mar,2024
Thank you for your rating and review. It was a pleasure to serve you and we hope to see you again in the future.

8/10 Good

Kenneth

Liked: Cleanliness, staff & service, property conditions & facilities
I was really disappointed in the gym facility
Stayed 2 nights in Mar 2024
Response from Catherine on 4 Mar,2024
Thank you for your rating and review. It was a pleasure to serve you. We apologize for the concerns mentioned and will share with our leadership team. We hope to serve you again in the future.

6/10 Okay

David

Travelled with family
Liked: Cleanliness
Disliked: Staff & service
Convenient and close to the interstate with some shopping and food close. Had to wait over 15 minutes for check in as there were no staff in sight. Room dated with more traffic noise than expected. Glad I didn't pay much for the stay. Free breakfast included in stay.
Stayed 1 night in Feb 2024
Response from Catherine on 26 Feb,2024
Thank you for your rating and review. It was a pleasure to serve you and we apologize for your concerns. We will pass them along to our leadership team and hope to see you again in the future.

10/10 Excellent

SHEILA

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Absolutely would stay here again!
We had a very nice stay, first place we stayed in a long time that we were comfortable & actually Vle to sleep. Rooms very spacious & clean.
Stayed 5 nights in Feb 2024
Response from Catherine on 26 Feb,2024
Thank you for your perfect rating and review. It was a pleasure to serve you and we hope to see you again in the future.

8/10 Good

DON

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice n Quiet
Stayed 1 night in Feb 2024
Response from Catherine on 22 Feb,2024
Thank you for your rating and review. It was a pleasure to serve you and we hope to see you again in the future.

6/10 Okay

Gemma, Akron

Travelled with partner
Liked: Staff & service, property conditions & facilities
We had a suite for 2 nights, they woke us up at 8am and moved us to another room after the first night. They did the same to another family member that was staying their also. We both were told that our bathrooms was leaking water into the room below. Yes, we got the same story! Lastly, our suite had one small (looked like a 42") TV. Just seemed odd. We haven't seen a TV that small in a suite for years.. not in a king and sofa suite.
Stayed 2 nights in Feb 2024
Response from Catherine on 12 Feb,2024
Thank you for your rating and review. It was a pleasure to serve you and we hope to see you again in the future. We will share your concerns with our leadership team.

10/10 Excellent

Mark

Stayed 1 night in Jan 2024

8/10 Good

Ernestine

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Catherine on 19 Jan,2024
Thank you for your rating and review. It was a pleasure to serve you and we hope to see you again in the future.

2/10 Terrible

Loren E

Stayed 1 night in Sep 2023
Response from Catherine on 9 Jan,2024
Thank you for your rating and review. We are sorry to see your review is lower than our expectation. Feel free to reach out to us at anytime to further discuss.

6/10 Okay

Montasia

Liked: Staff & service, room comfort
Stayed 1 night in Dec 2023
Response from Catherine on 4 Jan,2024
Thank you for your rating and review. It was a pleasure to serve you and we hope to see you again in the future.

10/10 Excellent

William

Liked: Cleanliness, staff & service, property conditions & facilities
N/A
Stayed 1 night in Dec 2023
Response from Catherine on 3 Jan,2024
Thank you for your rating and review. It was a pleasure to serve you and we hope to see you again in the future.

10/10 Excellent

Robert

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Places to eat and drink with in walking distance .
Stayed 1 night in Dec 2023
Response from Catherine on 19 Dec,2023
Thank you for your perfect rating and review. It was a pleasure to serve you and we hope to see you again in the future.

10/10 Excellent

Christmas

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice and restful
Stayed 1 night in Dec 2023
Response from Catherine on 19 Dec,2023
Thank you for your perfect rating and review. It was a pleasure to serve you and we hope to see you again in the future.

6/10 Okay

Sarah

Travelled with family
Liked: Cleanliness, staff & service
Overall this hotel was fine. The front desk staff was friendly. It was a bit dated, but they are in the midst of renovations, which I didn’t see. But our room seemed fresh and new.
Stayed 1 night in Nov 2023
Response from Catherine on 29 Nov,2023
Thank you for your rating and review. It was a pleasure to serve you and your comments will be shared with our leadership team. We apologize for your concerns and hope to have another opportunity to serve you again in the future.

4/10 Poor

Sean

Disliked: Cleanliness, staff & service
The room was not cleaned very well. There was no soap in the bathroom and when i went to the front desk to request som the employee told me itmwas mounted on the wall. I informed him that the bracket was there but no soap was in it. He had an attitude and gave me a small bar of soap to use. The continental breakfast was nice though.
Stayed 1 night in Nov 2023
Response from Catherine on 7 Nov,2023
Thank you for your rating and review. It was a pleasure to serve you and your comments will be shared with our leadership team. We apologize for your concerns and hope to see you again in the future.

10/10 Excellent

Dustin

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Everything seemed good except for the contracting/construction work in the room seemed very cheap and not good. Paint,plaster, bathroom work. Made me feel like i over paid. Room was clean and it was very quiet. Appreciate the rest.
Stayed 1 night in Nov 2023
Response from Catherine on 6 Nov,2023
Thank you for your perfect rating and review. Your comments will be shared with our leadership team and we apologize for any concerns. We hope to have another opportunity to serve you again in the future.

8/10 Good

Ginger

Liked: Cleanliness, property conditions & facilities, room comfort
Oops!
We purposely choose Holiday Inn Express when we travel because in our experience they can be counted on to be clean and we can depend on the services we like. That was mostly true this time except the hand soap and bath soap were missing from our suite. Not a big deal, but we missed having it. The Kleenex box had three tissues in it, and someone’s dental floss was on the floor. They were having an especially busy weekend, though so maybe this was unusual for them. We just spent 8 nights in Holiday Inn Expresses across the north eastern states. This is the only one that disappointed us a little.
Stayed 1 night in Nov 2023
Response from Catherine on 6 Nov,2023
Thank you for your rating and review. It was a pleasure to serve you and we apologize for your concerns. We will share them with our leadership team and hope to see you again in the future.

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Quality as expected at HIX
Comfortable beds. Clean rooms. Great breakfast. Easy check in and out.
Stayed 2 nights in Oct 2023
Response from Catherine on 30 Oct,2023
Thank you for your rating and review. It was a pleasure to serve you and we hope to see you again in the future.

8/10 Good

michael

Stayed 1 night in Oct 2023
Response from Catherine on 20 Oct,2023
Thank you for your rating and review. It was a pleasure to serve you and we hope to see you again in the future.

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Best beds
really comfortable beds and bedding. clean and quiet. good price and convenient location. i recommend this hotel.
Stayed 3 nights in Oct 2023
Response from Catherine on 10 Oct,2023
Thank you for your rating and review. It was a pleasure to serve you and we hope to see you again in the future.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Highly recommend
Staff was top notch. Friendly and on spot with everything from check in to breakfast, etc
Stayed 2 nights in Sep 2023
Response from Catherine on 2 Oct,2023
Thank you for your rating and review. It was a pleasure to serve you and your comments will be shared with our team to continue inspire customer service excellence.

8/10 Good

Maureen

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was clean, bed very comfortable. Person at the desk was very competent, but not overly friendly. Good location
Stayed 1 night in Sep 2023
Response from Catherine on 18 Sept,2023
Thank you for your rating and review. It was a pleasure to serve you and we hope to see you again in the future.

8/10 Good

Robert

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean and comfortable
Newly renovated, clean, comfortable and friendly staff. Would stay again if in the area.
Stayed 1 night in Sep 2023
Response from Catherine on 15 Sept,2023
Thank you for your rating and review. It was a pleasure to serve you and we hope to see you again in the future.

10/10 Excellent

Elizabeth

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We have stayed here before. It is convenient and easily reached from the Interstate.
Stayed 1 night in Sep 2023
Response from Catherine on 8 Sept,2023
Thank you for your perfect rating and review. We enjoyed serving you and hope to see you again in the future.

10/10 Excellent

Matthew

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Aug 2023
Response from Catherine on 8 Sept,2023
Thank you for your perfect rating and review. It was a pleasure to serve you and we hope to see you again in the future.

2/10 Terrible

Jeanette

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
No hot water, staff rude, room dirty. Gave us another room no better.
Stayed 1 night in Aug 2023
Response from Catherine on 31 Aug,2023
Thank you for your rating and review. It was a pleasure to serve you. We apologize for your concerns and will pass them along to our leadership team. We hope to see you again in the future

4/10 Poor

John

Stayed 1 night in Aug 2023
Response from Catherine on 18 Sept,2023
Thank you for your rating. It was a pleasure to serve you and we hope to see you again in the future

6/10 Okay

Felicia

Stayed 1 night in Aug 2023
Response from Catherine on 15 Sept,2023
Thank you for your rating. It was a pleasure to serve you and we hope to see you again in the future.

2/10 Terrible

a

Travelled with family and small children
Liked: Cleanliness
There was apparently maintenance work going on when we arrive, there was nothing about this on website, and we did not get hot water till checkout day
Stayed 2 nights in Aug 2023
Response from Catherine on 31 Aug,2023
Thank you for your rating and review. It was a pleasure to serve you. We apologize for your concerns and will pass them along to our leadership team. We hope to see you again in the future

4/10 Poor

Brett, Yuba City

Travelled with family, Travelled with family and small children
Disliked: Cleanliness
This is the worst Holiday Inn I have ever stayed at. The neighborhood is nice with many shops and restaurants but the inside is awful. The hotel has some newer renovations, however, the quality of work looks horrible and everything is dirty. There is a need for attention to detail. As for the staff, they were cordial but not necessarily nice. I was hopeful based off of past experiences with Holiday Inn hotels and reviews but I would not stay here again. We didn't even attempt to try the free breakfast. Definitely not worth the price.
Stayed 1 night in Aug 2023
Response from Catherine on 25 Aug,2023
Thank you for your rating and review. It was a pleasure to serve you and we apologize for the concerns you expressed. We will share your comments with our leadership team and hope to serve you again in the future.

8/10 Good

Timothy

Liked: Cleanliness, staff & service, property conditions & facilities
Seemed a bit overpriced for room amenities. Need to button up the room after renovations, before allowing guest to use. But, it did fill a need in a pinch. Thanks
Stayed 7 nights in Aug 2023
Response from Catherine on 21 Aug,2023
Thank you for your rating and review. It was a pleasure to serve you and we hope to see you again in the future.

6/10 Okay

Michael J

Liked: Staff & service, property conditions & facilities
Disliked: Cleanliness
The floor in the bathroom was dirty in spots. In a double bed room, in one bed we found a little rock. Then the other bed had a tiny spider between the sheets and comforter as well as little fuzzes. Probably would not had known about the fuzzes until looking for more spiders.
Stayed 1 night in Aug 2023
Response from Catherine on 18 Aug,2023
Thank you for your rating and review. We apologize for the concerns mentioned and will share them with our leadership team for immediate corrective action. We hope to have another opportunity to serve you again in the future.