Reception

Reviews of WoodSpring Suites Columbus Urbancrest

2.5 out of 5
WoodSpring Suites Columbus Urbancrest
3205 Centerpoint Drive, Grove City, OH

Reviews

7.6

Good

Rating 10 - Excellent. 77 out of 180 reviews" "
Rating 8 - Good. 41 out of 180 reviews" "
Rating 6 - Okay. 24 out of 180 reviews" "
Rating 4 - Poor. 11 out of 180 reviews" "
Rating 2 - Terrible. 27 out of 180 reviews" "

8.4/10

Cleanliness

8.0/10

Staff & service

8.2/10

Amenities

8.2/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

2/10 Terrible

Brittany

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in May 2024
Response from rtd on 21 May,2024
We apologize for not meeting your expectations during your stay. Please contact our management team at the hotel to discuss the issues. We take pride in our hotel and guests here at the hotel. We work hard in making sure all of our guests enjoy their stay. As it states we offer complimentary bi-weekly housekeeping for every guest. We offer extra housekeeping at a low cost if wanted. Please contact the management team at the hotel to discuss the issues you have encountered.

2/10 Terrible

Kim

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Stayed 2 nights in May 2024
Response from rtd on 21 May,2024
Ms. Compton we were sorry to hear that you did not want to stay at our hotel due to the noise. Unfortunately, the rooms that you had were on the highway end and we cannot control the noise and am sorry about that. I have noticed that the staff went above and beyond to take care of you even though they had reached out to you about your reservation and that the room was not available. We wish you safe travels and hope you might come back to allow us to earn your business. Thank you

10/10 Excellent

Maria

Liked: Cleanliness, staff & service, property conditions & facilities
Very nice and clean !
Stayed 1 night in Mar 2024
Response from rtd on 12 Mar,2024
We want to thank you for taking the time to put in a reveiw for us and we are glad to see that we are meeting your expectations. We take pride in our work and keeping our hotel clean and safe for our valued guests. If there is anything you may need and/or discuss about our hotel, we are always here with open ears. Thank you again and have a wonderful day.

10/10 Excellent

Brian

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
This place is super clean
Stayed 1 night in Feb 2024
Response from rtd on 29 Feb,2024
We want to thank you for the nice review. We are glad that we have met your expectations. We do take pride in our hotel and our valued guests. All review are shared with staff for training purposes as well. Thank you and have a blessed day.

10/10 Excellent

Richard

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2024
Response from rtd on 12 Feb,2024
We thank you for your recent review. We are glad that we have met your expectations and we share all reviews and inputs with our staffing for training purposes. We take pride in our hotel and keeping our valued guests happy and enjoying their stays.

10/10 Excellent

Reginald

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 14 nights in Jan 2024
Response from Danny Carroll/AGM on 21 Jan,2024
Thank you Reginald for taking the time to leave us a review. Feedback from our guests are very important to us as it helps us with making sure all of our guests enjoy their stay. Have a great day and thank you again.

10/10 Excellent

Latroy

Stayed 7 nights in Jan 2024
Response from rtd on 17 Jan,2024
We thank you for putting in a nice review for us here at Woodspring Suites in Urbancrest Ohio. We share our review with our staff for training purposes. We take pride in our hotel and our guests and ensure that we meet all of their expectations. Thank you again.

6/10 Okay

Angela

Liked: Cleanliness
Stayed 7 nights in Oct 2023
Response from Danny/Assistant General Manager on 18 Oct,2023
Thank you Angela for taking the time to leave us a review. I am sorry to hear that we did not meet your expectations. We welcome you back to give us a chance to make your next stay more enjoyable.

2/10 Terrible

Joshua

Business traveller
Disliked: Staff & service, property conditions & facilities, room comfort
Stayed 12 nights in Aug 2023
Response from Danny Carroll/ Assistant General Manager on 3 Sept,2023
Dear Joshua, we are sorry to hear that we did not meet your expectations during your stay. We wish you the best and hope to see you again to try and make your next stay a better one.

10/10 Excellent

Xianzhe

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very great place for weekly stay. Staff members are all nice and patient for solving all requests.
Stayed 14 nights in Aug 2023
Response from Danny- Assistant General Manager on 20 Aug,2023
Thank you Xianzhe for taking the time to leave a review for us. We take great pride in taking care of our guests and hope for all to have an enjoyable stay with us. Safe travels and we hope to see you in the future.

10/10 Excellent

Sam

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2023
Response from rtd on 14 Aug,2023
We thank you for your business and we are glad that we have met your expectations. We show and share our reviews with our staff for training purposes for we take pride in making sure all our guest are safe and that they get the best for their monies. We wish you safe travels.

10/10 Excellent

Anar

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Aug 2023
Response from rtd on 14 Aug,2023
We want to thank you for staying with us and allowing us to house you and yours. We also share all reviews with our staff for training purposes. We are happy to see that you enjoyed your stay and we wish you to come back again to see us soon. Thank you again and have a blessed day.

4/10 Poor

mark

Travelled with family
Disliked: Cleanliness, property conditions & facilities
Not up to standards
I was disappointed. I arrived a 10pm and was first told that I had cancelled my reservation. (I had not) Then that they couldn't find my reservation and then they had been overbooked. Eventually I was given a room and billed correctly. I made it to the room and found a greasy/dirt table, bugs in the sink and bathtub and a threadbare blanket/comforter on each of the beds. I made the best of it by using a washcloth to clean the chairs and table, ran hot water in the sink and tub and went to bed wearing and sweatpants and sweatshirt.
Stayed 1 night in Aug 2023
Response from rtd on 7 Aug,2023
I apologize for the inconvenience and the issues that you occured while here at our hotel. We strive to make sure our hotel is clean and safe for our guests and apparently we failed to do so. We will make sure this is addressed with my staff and taken care of in the future. We welcome you back to give us another change to earn your respectible business. Our hotel was overbooked and the staff did a good job on getting your reservation reinstated and granted but we failed to check the cleanliness of the room. Please except our deepest apologies.

10/10 Excellent

Terrence

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
My stay here was awesome. From the time i entered till the day I left. I would decibel recommend this hotel.
Stayed 2 nights in Jul 2023
Response from rtd on 24 Jul,2023
We thank you for putting in the nice review for we share these reviews with our staff and management for we take pride in our hotel and our guests. Thank you again for your business and have a blessed day.

8/10 Good

donna

Stayed 7 nights in Jul 2023
Response from rtd on 14 Aug,2023
We thank you for your business and we are glad to see that you have put a nice review in for us. We apologize that we did not meet your expectations at 100% however; we will share all reviews with our staff for training purposes and to do better in the future. We welcome you back and wish you safe travels.

10/10 Excellent

Kenya

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2023
Response from rtd on 20 Jul,2023
We want to thank you for the nice review and we are glad that we have met your expectations. We wish you the best and thank you for staying with us.

10/10 Excellent

Patricia

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
I have nothing but good things to say about this place. From the time that I checked in until I checked out was FANTASTIC. I will definitely stay again when I come to Ohio to visit. Room clean from top to bottom.
Stayed 25 nights in Jun 2023
Response from Danny Carroll/AGM on 28 Jun,2023
Thank you so much Patricia for taking the time to share your kind words with us. We strive to make sure every guests enjoys their stay with us. We are happy to hear you enjoyed your stay and look forward to seeing you on your next trip to Ohio. We wish you safe travels and have a great day!!! Thank you again!!!

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 17 nights in May 2023
Response from Danny/AGM on 4 Jun,2023
Thank you for taking the time to leave us a review. We appreciate the feedback and are glad to hear you enjoyed your stay with us. We wish you safe travels and welcome you back anytime. Thanks again.

10/10 Excellent

Misty

Liked: Cleanliness, staff & service, property conditions & facilities
The convenience of being close to freeway. I felt safe there. It was quiet
Stayed 4 nights in May 2023
Response from rtd on 1 Jun,2023
We thank you for giving us such a good review. We strive to make our hotel the safest, most affordable and clean hotel in the mid-west. We share all reviews with the staff for training purposes.

6/10 Okay

Verified traveller

Stayed 1 night in May 2023
Response from Danny/AGM on 8 May,2023
Thank you for taking the time to leave us a review. I am sorry to hear that your stay wasn't as enjoyable as we would have liked it to be. We welcome you back to make your next stay more enjoyable. Safe travels.

10/10 Excellent

Victor

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean place to stay and also convenient to travel
Stayed 7 nights in Apr 2023
Response from Danny Carroll/AGM on 23 Apr,2023
Thank you Victor for the kind review. We appreciate you and welcome you back anytime you are in town. We wish you safe travels and thank you for choosing Woodspring Suites Hotel in Urbancrest, Ohio.

10/10 Excellent

Amber

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 16 nights in Feb 2023
Response from Danny Carroll/AGM on 22 Feb,2023
Thank you Amber for taking the time to leave a review for us. We are glad to hear that you enjoyed your stay! We hope to see you again and we wish you safe travels.

6/10 Okay

Maggie

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Staff was the best thing about this hotel
Front staff was amazing and informative. Room was clean. Could use a new mattress but not awful. Normally a fairly heavy sleeper. I heard everything all night. From the loudest walker above me, semi truck running in the parking lot, to what sounded like construction at 4am.
Stayed 1 night in Feb 2023
Response from rtd on 8 Feb,2023
We thank you for your feedback and we apologize for any inconveniences that you did occur. We will take this review and learn and grow from it. We wish you the best and safest travels.

8/10 Good

Kevin

Stayed 3 nights in Nov 2022
Response from rtd on 29 Nov,2022
We thank you for taking the time to put in a review for us. I apologize that we did not meet all your expectations of your stay. We strive to keep a safe and clean hotel for our guests at all times so we hopefully receive a 10 review from all. Please, come back and give us another change and let us know what we can do better. Have safe travels.

10/10 Excellent

Samrong

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice workers.
Stayed 1 night in Nov 2022
Response from rtd on 23 Nov,2022
We thank you for taking the time to put in a review for us. We share your thoughts and suggestion with our staffing to ensure we meet all expectations. Our Staff thrives on being nice and accommodating to our guests while keeping a safe and clean hotel. Have a great holiday and thank you for your business.

10/10 Excellent

Melissa

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love it here
Stayed 7 nights in Oct 2022
Response from Danny/AGM on 22 Oct,2022
Thank you Melissa for the great review! We are happy to hear that you enjoyed your stay with us. We take great pride in our hotel and want all of our guests to enjoy their stay with us. We appreciate the kind words and hope to see you again!!!

4/10 Poor

Caleb

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Prevalent Smoke Smell
Smelled of smoke everywhere. Elevators, hallways, my room’s bathroom (in a non-smoking room) - everything just reeked. Other than the smell, it was okay. But it’s hard to look past.
Stayed 1 night in Oct 2022
Response from rtd on 3 Oct,2022
I apologize that we did not meet you expectations due to the smoke smell. We try and do our best to keep the smell to a minimum due to us being a smoking hotel. We will keep trying and doing our best for our guests now and for the ones to come. We wish you the best travels and thank you again for staying with us.l

8/10 Good

Edward

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Little farther from airport than I expected
Stayed 1 night in Sep 2022
Response from rtd on 26 Sept,2022
We thank you for staying with us for we appreciate your business. I am sorry we are farther away from the airport than expected. We welcome you back anytime and wish you safe and happy travels.

10/10 Excellent

Samrong

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Have nothing negative to say! Awesome place to stay! 🙏😁👌
Stayed 1 night in Sep 2022
Response from Danny/AGM on 30 Sept,2022
Thank you Samrong for your kind words. We appreciate your feedback. We are glad to hear that you enjoyed your stay with us and hope to see you again in the future. Thanks again!!!

2/10 Terrible

Brandon

Stayed 2 nights in Sep 2022

6/10 Okay

Gary

Liked: Staff & service
Simple Furnishings in a Convient Location
Short stay as an overnight stop. Room and furnishings were bare-boned but adequate. I had a good night’s rest.
Stayed 1 night in Sep 2022
Response from rtd on 10 Sept,2022
Thank you for putting a review for our hotel. We take our reviews to our staff for learning/teaching tools to better our hotel for our guests. We apologize that we did not meet you total expectations. We welcome you back to give us another chance in the future.

10/10 Excellent

Armandina, Atlanta

Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Staff gives great customer service. Pet friendly..
Stayed 3 nights in Sep 2022

10/10 Excellent

Stacia

Travelled with family and small children
Liked: Staff & service, amenities, property conditions & facilities
Very nice
Stayed 1 night in Sep 2022
Response from Danny/AGM on 5 Sept,2022
Thank you for taking the time to leave us review. We are happy to hear you enjoyed your stay with us. We look forward to seeing you in the future. Thank you again for the kind review!!!

10/10 Excellent

Lisette

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 7 nights in Aug 2022
Response from Danny/AGM on 5 Sept,2022
Thank you for leaving us a great review. We appreciate your feedback and look forward to seeing you again.

10/10 Excellent

Andre

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good
Stayed 1 night in Aug 2022
Response from rtd on 29 Aug,2022
We thank you for your nice review and for staying with us. We are glad that we have met your expectations and will continue to do so. We share all reviews with our staff for training purposes good or bad. Thank you again and have a blessed day.

10/10 Excellent

Steve

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Very clean and modern. Will stay here every time we visit Columbus.
Stayed 2 nights in Aug 2022
Response from Danny/AGM on 27 Aug,2022
Thank you for taking the time to leave us a review. We appreciate the kind words and will share them with our staff to help us continue to provide a great stay for all guests. Thank you again!!!

8/10 Good

kelly a

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Honest review
First, I was grateful to Dave for allowing me to check in early. I was able to frwhwn yo before having to go to work. Easy access off/on highway. Although it is suitable for long stays, there was nothing in the room but the fridge, microwave, and stove top. There was free coffee in the lobby but no coffee pot in the room. Everything else needed to operate a kitchen; untensils, pots, bowl, was extra. You had to ask for it and possibly there was a fee. I manage without. Fortunately, the hotel was next door to Sheetz which I visited every day for their 99 cent coffee special. I grabbed snacks and even ordered food to go. The hotel was clean, and I must say, very secure. Your hotel key was needed all the time. I personally booked for the laundry service on premise. Traveling weekly, I need to keep up. Overall staff was friendly, area was safe, and the room was comfortable. My biggest disappointment was that there was no blow dryer.
Stayed 4 nights in Aug 2022
Response from Danny Carroll/AGM on 24 Aug,2022
Thank you Kelly for taking the time to leave a review for our hotel. We appreciate your business and hope to see you in the future. If there are any extra amenities you would like for any future visit please let us know and we will accommodate you the best we can. Again thanks for the review and we look forward to seeing you again!

10/10 Excellent

Kevin

Stayed 1 night in Aug 2022

10/10 Excellent

Andre

Stayed 1 night in Aug 2022
Response from rtd on 22 Aug,2022
We want to thank you for putting in a review for us and we appreciate you as a guest. We wish you the best and safest travels. We share our reviews for training purposes for we take pride in all we do. Thank you again.

10/10 Excellent

Lydia

Stayed 7 nights in Aug 2022

8/10 Good

robert

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and affordable!
Stayed 2 nights in Aug 2022
Response from rtd on 15 Aug,2022
Thank you for taking the time to put in a review for our hotel. We take pride in our hotel and we share all reviews with our staff for training purposes to ensure we meet our guest expectations. We wish you safe and happy travels.

8/10 Good

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel
Very helpful staff. No issues at all
Stayed 2 nights in Aug 2022
Response from Danny Carroll / AGM on 8 Aug,2022
Thank you for taking the time to leave a review. We appreciate it and hope to see you again!

10/10 Excellent

Andre

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2022
Response from Danny Carroll / AGM on 8 Aug,2022
Thanks for the great review Andre!!! We appreciate the feedback!

2/10 Terrible

Verified traveller

Business traveller
Liked: Staff & service
Disliked: Property conditions & facilities
Bad Stay
This hotel has cockroaches. I left after two days and was supposed to stay a month. Bugs were coming out of the walls. On the floor, counters, and tables. Even in the bathroom. Told the hotel they had a cockroach infestation and they lied and said they don’t have bugs but they do. I even changed rooms twice, stayed in one room a night then another room and still found more cockroaches in the room. Pictures are attached of the cockroaches I killed in the room.
Cockroaches found and killed in room.
Cockroaches found and killed in the room.
Stayed 24 nights in Jul 2022

8/10 Good

Patricia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Jul 2022

10/10 Excellent

Denise

Business traveller
Liked: Staff & service, amenities, property conditions & facilities
The room was basic but very clean; perfect for my short work trip. Staff was accommodating and building was clean too. Also, I had no issue finding parking.
Stayed 2 nights in Jul 2022
Response from Danny Carroll / AGM on 8 Aug,2022
Thank you for the kind words Denise. We appreciate your business and hope to see you in the future.

8/10 Good

Molly

Liked: Cleanliness, staff & service, property conditions & facilities
This is a long term stay hotel as well as short term. Overall the hotel and room were very clean, probably one of the cleaner hotels I’ve stayed in at this price point. I would recommend staying here.
Stayed 1 night in May 2022
Response from rtd on 9 Jun,2022
We thank you for your review and we thank you for the kind words about our cleanliness of our hotel. We all take pride in our work and our hotel and we enjoy taking care of our guests. We thank you for staying with us and we welcome you back anytime.

2/10 Terrible

Justin

Stayed 1 night in Dec 2021

10/10 Excellent

Jackie

Travelled with family, Travelled with family and small children, Travelled with pets
Liked: Cleanliness, staff & service, property conditions & facilities
The motel allows you to keep your dog with you. Lots of space for them to go outside.
Stayed 14 nights in Oct 2021
Response from rtd on 19 Oct,2021
We thank you for taking the time to put in a review for us and we are glad you enjoyed your stay. We take these reviews and share them with all of our staff; good or bad, to learn and grow from them. We thank you for your business and welcome you back anytime you need us. Have safe travels.

8/10 Good

Kyle

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very easy to get too, next to major highway. Very easy check in/out process with friendly staff. The rooms are well put together, full size fridge, microwave, a little two burner stove, work station and TV. Very clean in and out (every morning there was someone cleaning the trash/butts out of the parking lot/driveway. Dislike's: the free wifi is slow (you can purchase better if you would like), the walls are kind of thin (can hear your neighbor if the TV is off), the elevator always smelled like cigarette smoke.
Stayed 8 nights in Oct 2021
Response from rtd on 11 Oct,2021
We thank you for taking the time to put in a review for your stay at our hotel. We regret that we did not meet your expectations and hope you come back to give us another try to earn your business. We wish you safe and happy travels.