Hypo-allergenic bedding, minibar, in-room safe, blackout curtains

Reviews of Ascot Hotel

4 out of 5
Ascot Hotel
Studiestræde 61, Copenhagen

Reviews

8.6

Excellent

Rating 10 - Excellent. 281 out of 545 reviews" "
Rating 8 - Good. 159 out of 545 reviews" "
Rating 6 - Okay. 69 out of 545 reviews" "
Rating 4 - Poor. 20 out of 545 reviews" "
Rating 2 - Terrible. 16 out of 545 reviews" "

8.6/10

Cleanliness

8.8/10

Staff & service

7.8/10

Amenities

8.4/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

john

Liked: Staff & service, property conditions & facilities
Stayed 4 nights in Apr 2024
Response from Ken on 2 May,2024
Thank you for your 5-star review, John! We're thrilled to hear that you had a fantastic experience. If you'd like to share what made your stay so enjoyable, we'd love to hear more. We look forward to welcoming you back in the future!Best regards,Ken, Ascot Hotel

8/10 Good

John

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location! Comfortable beds, good breakfast selection, cozy lobby bar
Stayed 3 nights in Apr 2024
Response from Daniel on 28 Apr,2024
Thank you, John, for your review. We're glad to hear that you enjoyed our great location, comfortable beds, and the good breakfast selection. It's also wonderful to know that you found our lobby bar cozy.If you have further feedback or suggestions on how we can improve your experience, we'd love to hear from you. We greatly appreciate your feedback and look forward to welcoming you back soon.Best regards,Daniel, Ascot Hotel

8/10 Good

Maricela

Liked: Cleanliness, staff & service, amenities
The location was nice and in the center of Copenhagen thus making all wanted to see sights within walking distance, however make sure to bring your converter charger as they do not have usb outlets for charging and only have a few plug ins, plus the tv channels are not the best in case you want to watch something before bed etc. Otherwise good place to stay.
Stayed 3 nights in Apr 2024
Response from joe on 25 Apr,2024
Thanks for the feedback, We made a note of this.We hope to welcome you back again for another stay. Best Regards Ascot Hotel

10/10 Excellent

Malbora, woodford green

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We visited Copenhagen with friends and loved the hotel and the city! The hotel had beautiful features and comfortable rooms and beds! Room was spacious and clean, the reception area was pleasant and inviting! They offered us drinks while waiting for check in as we were celebrating a friend’s birthday! The only thing we wished was better or upgraded its the tv it didn’t enough channels -it would be nice a Netflix app and a bath mat it would be greatly appreciated! Thank you Ascot hotel
Stayed 2 nights in Apr 2024
Response from Pascal - Ascot Hotel on 21 Apr,2024
Dear Malbora,Thank you for your kind words and positive feedback. We're thrilled to hear that you and your friends had a great time in Copenhagen and enjoyed your stay with us. It's wonderful that our hotel's features, spacious rooms, and welcoming reception area contributed to a memorable experience. We'll definitely consider your suggestions regarding the TV and bath mat to enhance future stays. We hope to welcome you back soon!

8/10 Good

ALY, Sandbach

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely hotel. Warm, comfortable, central location but affordable.
Stayed 3 nights in Apr 2024
Response from joe on 18 Apr,2024
Thanks for the feedback, We hope to welcome you back for a better experience.Best Regards Ascot Hotel

6/10 Okay

Nellie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Apr 2024
Response from Ken on 15 Apr,2024
Dear Nellie,Thank you for sharing your feedback. We appreciate your insights as they help us identify areas for improvement. If there are any specific aspects of your stay that you feel we could enhance, please feel free to let us know. We value your input and hope to have the opportunity to serve you better in the future.Best regards,Ken, Ascot Hotel

8/10 Good

Michael

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Lovely looking building, reception and bar area. Staff were very courteous and location is very central for walking access or getting to metro station. Breakfast was nice buffet.... only downside is the rooms are very small. We had a double deluxe which had very little clothes storage, the sink is in the main sleeping area. The bed is decent enough size, but this leaves little to no floorspace left in the room.
Stayed 3 nights in Apr 2024
Response from joe on 11 Apr,2024
Thanks for the feedback, We hope to welcome you back for another stay.Kind Regards Ascot Hotel

6/10 Okay

Helen

Travelled with partner
Liked: Cleanliness, staff & service
Excellent location as everything was within a short walkable distance, not far from the bus stop which goes to and from the airport. Booked a standard double room which was a lot smaller than the photos suggested and the bathroom is not what is suggested on the website. The separation from the bathroom to the bedroom was minimal and regularly caused flooding after a short shower, there isn’t a proper door separating the two rooms, only a fogged glass door… We didn’t dine at the hotel as there is several reasonably priced breakfast, lunch and dinner options near by. Overall it was a very presentable and rustic hotel.
Stayed 3 nights in Apr 2024
Response from Pascal - Ascot Hotel on 7 Apr,2024
Dear Helen,Thank you for sharing your feedback with us. We're glad to hear that you appreciated our excellent location and found our hotel to be presentable and rustic. We apologize for any inconvenience caused by the size of the standard double room and the bathroom setup not meeting your expectations. Your comments are valuable to us, and we will use them to improve our services. We hope to have the opportunity to welcome you back in the future.

6/10 Okay

Robert

Liked: Cleanliness
Stayed 2 nights in Feb 2024
Response from Pascal - Ascot Hotel on 6 Apr,2024
Thank you for the feedback!

6/10 Okay

Michael, Gatlinburg

Liked: Cleanliness
Disliked: Property conditions & facilities
Common areas needed updating. Interior bland and not comfortable. Sitting area in bedroom unwelcoming. For the price, I expected more but overall was mediocre.
Stayed 3 nights in Apr 2024
Response from Pascal - Ascot Hotel on 5 Apr,2024
Dear Michael,Thank you for sharing your feedback. We're sorry to hear that your experience didn't meet your expectations. We appreciate your comments regarding the common areas and interior design, and we will take them into consideration for future improvements. We apologize for any inconvenience and hope to have the opportunity to exceed your expectations on a future visit.

8/10 Good

Samantha

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The only reason I dropped a star was this- I had a beautiful soaking tub in my room but the water never got hot enough to fill it. Everything else was lovely. Great breakfast, great hotel bar, great room.
Stayed 3 nights in Mar 2024
Response from Daniel on 17 Mar,2024
Thank you for your feedback, Samantha! We're glad to hear that you enjoyed most aspects of your stay, including the breakfast, hotel bar, and room. We apologize for the issue with the water temperature in the soaking tub. Your comment will be shared with our team to ensure improvements are made. We appreciate your valuable feedback and hope to welcome you back for an even better experience in the future!Best regardsDaniel, Ascot Hotel

8/10 Good

Kirandeep

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
A very nice property & a lovely stay in Copenhagen. The location was perfect for me & my partner. It’s within walking distance of SO many great places to eat & things to see. ø12 is at the top of the road & the brunch is 10/10! next door is a ramen place which was also delicious! The hotel room itself wasn’t great. We stayed in a ‘Deluxe Double’ but the room was tiny. We struggled with 2 large suitcases & 2 cabin cases as there was no room to open them apart from in the doorway to the room. The bathroom was also SO small. It was just a shower & toilet with the basin being outside in the bedroom. It was just disappointing as the picture made the rooms look spacious. The hotel staff were very nice though, we forgot our travel adapters & they happily gave us two for our stay. When we return to Copenhagen sadly I don’t think we would stay here again.
Stayed 3 nights in Feb 2024
Response from Pascal - Ascot Hotel on 8 Mar,2024
Dear Kirandeep D.,Thank you for sharing your feedback. We're glad to hear you enjoyed the location and had a lovely stay in Copenhagen. We apologize for any disappointment with the room size not meeting your expectations. Your comments about the room and bathroom are noted, and we appreciate your kind words about our staff. We hope to have the chance to welcome you again in the future.

10/10 Excellent

Michael

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, lovely hotel with a great bar.
Stayed 3 nights in Feb 2024
Response from joe on 5 Mar,2024
Thanks for the feedback, We hope to welcome you for another stay.Best Regards Ascot Hotel

10/10 Excellent

Ellie

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely hotel. Easily accessible to everything and the metro. Friendly helpful staff.
Stayed 3 nights in Feb 2024
Response from joe on 5 Mar,2024
Thanks for the feedback, We hope to welcome you for another stay.Best Regards Ascot Hotel

8/10 Good

Suzanne

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Gorgeous cosy interiors, helpful staff, loved the added extra of umbrellas! Only thing that would have been nice would have been if the tea and coffee (pods) in the room had come free of charge as would have enjoyed a cup in the mornings! Otherwise it was fab!
Stayed 3 nights in Feb 2024
Response from Pascal - Ascot Hotel on 23 Feb,2024
Thank you for your feedback, Suzanne! We are pleased to hear that you enjoyed our beautiful and cozy interiors, as well as our helpful staff. We appreciate your positive comments about the added touch of umbrellas. Your suggestion regarding complimentary tea and coffee pods is duly noted, and we will consider it for future improvements. We are glad you had a fabulous experience overall!

10/10 Excellent

Jake

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent hotel with a lovely bar.
Stayed 3 nights in Feb 2024
Response from Daniel on 19 Feb,2024
Dear Jake,Thank you for your positive review of Ascot Hotel! We're thrilled to learn that you had an excellent experience and enjoyed our lovely bar. Your feedback is valuable to us, and we appreciate you taking the time to share your thoughts.If there's anything specific about your stay that stood out to you or any suggestions you'd like to provide, feel free to let us know. We're here to ensure our guests have a wonderful time at Ascot Hotel.We look forward to the opportunity to welcome you back in the future. If your travels bring you to Copenhagen again, we'll be delighted to host you.Best regards,Daniel, Ascot Hotel

8/10 Good

Richard

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Hotel was very central and staff were very helpful
Stayed 3 nights in Feb 2024
Response from Daniel on 15 Feb,2024
Dear Richard,Thank you for your review and for choosing our hotel for your stay. We're glad to hear that you found our hotel very centrally located and that our staff was very helpful.We appreciate your feedback, and we hope to welcome you again in the future. If there's anything specific you would like to highlight or if there are areas where we can improve, please feel free to let us know.Once again, thank you, and we hope to have the pleasure of welcoming you back.Best regards,Daniel, Ascot Hotel

8/10 Good

Eleanor

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Feb 2024
Response from joe on 15 Feb,2024
Thanks for the feedback, We hope to welcome you for another stay. Best Regards Ascot Hotel

2/10 Terrible

Pirbinder

Business traveller
Do not stay
Third and most likely last stay at the Ascot Hotel. After my second stay when the room was freezing, I asked the hotel to ensure their rooms were room temperature controlled. This time, on day one, the temp was 25 degrees with no way of lowering the heat. The second day, front desk came to my room and said that they fixed it and the heating was now definitely off only to find that the room was now 26 degrees! I mentioned this at checkout and they clearly weren’t bothered.
Stayed 2 nights in Jan 2024
Response from Pascal - Ascot Hotel on 9 Feb,2024
We apologize for your experience. We're sorry to hear about the issues with room temperature control and the lack of a satisfactory resolution. Your feedback is important, and we'll address these concerns to improve our services. We appreciate your input and hope you might consider giving us another chance in the future.

6/10 Okay

Verified traveller

Liked: Staff & service, room comfort
Disliked: Property conditions & facilities
Good hotel, but felt let down after paying extra
The stay was ok, rooms smaller than anticipated. I paid extra above a standard room thinking i would have a better room based off the pictures. However this was not the case. The only thing that looked similar to the pictures advertised was the bathroom. The rest of the room seemed dated and due to it being quite old, didnt feel as clean. The hotels luggage rooms was more up to date. Other than that it was fine, staff was friendly, great location, hotel decor is great. I just felt abit let down / catfished after paying extra
Stayed 2 nights in Jan 2024
Response from Daniel on 30 Jan,2024
Thank you for sharing your feedback about your recent stay with us. We appreciate your honesty, and we're sorry to hear that your experience did not fully meet your expectations.We apologize if the room size and appearance did not align with what you anticipated, especially after paying extra for an upgraded room. Your comments about the dated aspects of the room are duly noted, and we understand the importance of maintaining a consistent standard throughout.We're pleased to hear that you found the staff friendly, appreciated the great location, and enjoyed the overall hotel decor. We take your feedback seriously and will use it to make necessary improvements to ensure a more consistent and satisfying guest experience.If there are any specific details you'd like us to address or if you have special requests for your future stays, please don't hesitate to let us know.Warm regards,Daniel, Ascot Hotel

8/10 Good

Verified traveller

Liked: Staff & service, room comfort
Stayed 2 nights in Jan 2024
Response from Pascal - Ascot Hotel on 28 Jan,2024
Thank you for the feedback!

10/10 Excellent

Andrew

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
room and decor lovely. Interesting and unique environment with historical roots as bathhouse. Enjoyed breakfasts with plenty of self-serve options. Especially liked easy access to precinct and local sites. bathroom lighting is temperamental: flickers on unaccountably or difficult to turn off properly. Also, when folks play music at night in the city hall square as on the weekend of 20-21, the sound echoes -- albeit muted -- all the way up to room 409 until 2 am or so, although likely out of your hands
Stayed 4 nights in Jan 2024
Response from Daniel on 24 Jan,2024
Dear Andrew,Thank you for sharing your positive feedback about your recent stay with us. We're pleased to hear that you enjoyed the lovely room and decor, as well as the unique environment with historical roots as a bathhouse. It's great that you found the breakfasts enjoyable with plenty of self-serve options.We appreciate your understanding regarding the temperamental bathroom lighting, and we will look into addressing this issue to enhance the guest experience. Additionally, we apologize for any inconvenience caused by external noise during the weekend of the 20th-21st. While this is outside our control, we appreciate your understanding.If you have any further comments or if there's anything else you'd like to share, please feel free to let us know. We hope to welcome you back for another pleasant stay in the future.Best regards,Daniel, Ascot Hotel

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hospitality
The staff were helpful and the stay was very comfortable.
Stayed 5 nights in Jan 2024
Response from Daniel on 22 Jan,2024
Thank you so much for your perfect rating and kind words! We are thrilled to hear that you experienced great hospitality during your stay. If there's anything specific you appreciated or if you have further comments, please feel free to share.We hope to welcome you back for another comfortable stay in the future!Best regards,Daniel, Ascot Hotel

6/10 Okay

Ben

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jan 2024
Response from Daniel on 22 Jan,2024
Dear Ben,Thank you for your rating. We appreciate your feedback. If you have specific comments or suggestions on how we can improve your experience, please feel free to share them with us. We always strive to provide the best possible service and want to ensure you have a pleasant stay.Best regards,Daniel, Ascot Hotel

10/10 Excellent

Jonah

Stayed 5 nights in Jan 2024
Response from Pascal - Ascot Hotel on 9 Feb,2024
Thank you for the feedback! We're delighted you enjoyed your stay. Looking forward to hosting you again!

10/10 Excellent

Steffen

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Jan 2024
Response from Daniel on 18 Jan,2024
Kære Steffen,Mange tak for din positive anmeldelse og de 5 ud af 5 stjerner! Det glæder os at høre, at du havde en god oplevelse under dit ophold. Vi værdsætter din støtte og ser frem til at byde dig velkommen tilbage i fremtiden.Har du yderligere kommentarer eller ønsker, er du altid velkommen til at dele dem med os. Vi sætter pris på din feedback.Venlig hilsen,Daniel, Ascot Hotel

8/10 Good

Mohamed Ali

Business traveller
Liked: Cleanliness
Stayed 3 nights in Jan 2024
Response from Daniel on 18 Jan,2024
Hej Mohamed Ali,Tak for din anmeldelse og de 8 ud af 10 stjerner! Vi er glade for at høre, at du havde et godt ophold hos os. Din feedback er vigtig for os, og vi ser frem til at byde dig velkommen tilbage ved lejlighed.Hvis du har yderligere kommentarer eller ønsker, er du velkommen til at dele dem med os. Vi er her for at sikre, at dine fremtidige besøg er lige så behagelige som muligt.Venlig hilsen,Daniel, Ascot Hotel

8/10 Good

Reese

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jan 2024
Response from Pascal - Ascot Hotel on 12 Jan,2024
Thank you for the feedback!

10/10 Excellent

rana

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 6 nights in Jan 2024
Response from Daniel on 11 Jan,2024
Dear Rana,Thank you so much for your perfect score! We're thrilled to hear that you had a wonderful experience with us. Your positive feedback is truly appreciated, and we hope to have the pleasure of welcoming you back in the near future.Warm regards,Daniel, Ascot Hotel

10/10 Excellent

Justin

Liked: Cleanliness, staff & service, property conditions & facilities
Room is compact but sufficient and value for money. Location is great, walkable to Tivoli Gardens and metro stations. I would stay here again if I return to Copenhagen.
Stayed 5 nights in Dec 2023
Response from Daniel on 11 Jan,2024
Dear Justin,Thank you so much for taking the time to leave such a positive review! We're thrilled to hear that you found our rooms comfortable and felt you received good value for your stay. It's fantastic to know that our central location was convenient for your visit, especially being within walking distance to Tivoli Gardens and metro stations. We truly appreciate your recommendation, and we'd be delighted to host you again should you return to Copenhagen in the future.Warm regards,Daniel, Ascot Hotel

10/10 Excellent

Justin

Liked: Cleanliness, staff & service, property conditions & facilities
Room is compact but sufficient and value for money. Location is great, walkable to Tivoli Gardens and metro stations. I would stay here again if I return to Copenhagen.
Response from Daniel on 11 Jan,2024
Dear Justin,Thank you for your positive feedback! We're pleased to hear that you found our rooms sufficient and a good value for the money. It's wonderful to know that our central location, close to Tivoli Gardens and metro stations, met your needs. We look forward to welcoming you back if your travels bring you to Copenhagen again.Warm regards,Daniel, Ascot Hotel

4/10 Poor

Benita

Travelled with family
Disliked: Amenities, property conditions & facilities
While about half of the staff were courteous, the other half were rude and couldn't be bothered to help. There was one very slow, very tiny elevator, so once we got our suitcases in our room, we mostly took the staircase which was difficult to locate. The room was bizarre. I requested two twin beds because I was staying with my teen son -- that we got. But when we got to our teeny room, the first thing inside was a large soaking tub. Separate from that was the bathroom with a toilet, sink and shower closed off with GLASS walls. We were going to stay two nights, but left a night early. Also, the neighborhood was surprisingly touristy, filthy, and seemed like it could be unsafe at night. The only thing true to the pictures was the small waiting area of the lobby, which was restored and beautiful.
Stayed 2 nights in Jan 2024
Response from Daniel on 9 Jan,2024
Dear Benita,Thank you for sharing your feedback regarding your recent stay with us. We deeply regret to hear about the inconsistencies in your experience. Our aim is to provide a comfortable and pleasant stay for all our guests, and it is clear that we fell short in several areas during your visit. We appreciate your specific comments about the staff, room layout, and neighborhood concerns. Rest assured, we will address these issues promptly with our team to ensure improvements are made. Your insights are crucial to us, and we hope to have the opportunity to regain your trust in the future.Warm regards,Daniel, Ascot Hotel

10/10 Excellent

Beverley

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely and warm boutique hotel. Near to amenities and walkable to centre.
Stayed 2 nights in Jan 2024
Response from Daniel on 9 Jan,2024
Dear Beverley,Thank you for your wonderful feedback! We're delighted to hear that you enjoyed the warmth and charm of our boutique hotel, as well as its convenient location. Your kind words mean a lot to us, and we hope to have the pleasure of welcoming you back in the near future.Warm regards,Daniel, Ascot Hotel

8/10 Good

patrizia

Stayed 1 night in Jan 2024
Response from Daniel on 9 Jan,2024
Dear Patrizia,Thank you for sharing your feedback with us. We're glad to see that you had a generally positive experience during your stay. We always strive for excellence, and your insights are invaluable to us. If there's anything specific you believe we could improve upon, please don't hesitate to let us know. We hope to have the opportunity to welcome you back and provide an even better experience in the future.Warm regards,Daniel, Ascot Hotel

10/10 Excellent

Simon

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jan 2024
Response from Daniel on 9 Jan,2024
Dear Simon,Thank you for taking the time to share your positive feedback with us! We're thrilled to hear that you had a great experience. Your satisfaction is important to us, and we look forward to welcoming you back for another fantastic stay in the future.Best regards,Daniel, Ascot Hotel

10/10 Excellent

Sion

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel, location and service
The hotel is great, lovely inside and out and in a great location. The staff friendly and the Josephine's bar is really nice and relaxed. It's a great place to unwind after a day of walking. Hotel is very quiet and none of the usual disturbances from housekeeping. Great place and will definitely stay here next time I come to Copenhagen.
Stayed 5 nights in Dec 2023
Response from Daniel on 9 Jan,2024
Dear Sion,Thank you for your wonderful feedback and for choosing to stay with us! We're delighted to hear that you enjoyed our hotel's ambiance, location, and the relaxed atmosphere of Josephine's bar. Ensuring our guests have a memorable and pleasant experience is our top priority, and it's rewarding to know that we met your expectations. We look forward to welcoming you back on your next visit to Copenhagen. Safe travels until then!Warm regards,Daniel, Ascot Hotel

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent
Stayed 3 nights in Dec 2023
Response from Daniel on 5 Jan,2024
Thank you for your outstanding rating! We're thrilled to know you had an excellent experience with us. Your feedback motivates us to continually provide the best service. We hope to welcome you back soon! Best wishes Daniel, Ascot Hotel

10/10 Excellent

JESSICA L, Colorado Springs

Stayed 1 night in Dec 2023
Response from Daniel on 4 Jan,2024
Hello JESSICA L, thank you for your positive feedback and for choosing Ascot Hotel. We're thrilled to hear you had a great experience! We look forward to welcoming you back in the future. Best wishes!

2/10 Terrible

HYE JIN

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
So poor
Stayed 2 nights in Dec 2023
Response from Pascal - Ascot Hotel on 31 Dec,2023
We are sorry to hear.

10/10 Excellent

Hayley

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fabulous hotel
Lovely hotel, very central, friendly staff, breakfast very expensive though.
Stayed 3 nights in Dec 2023
Response from Daniel on 31 Jan,2024
Dear Hayley,Thank you for taking the time to share your fabulous review! We're thrilled to hear that you found our hotel lovely, centrally located, and our staff friendly.We appreciate your feedback regarding the breakfast cost. Guest input is valuable, and we will consider this as we strive to provide the best possible experience.If there's anything specific you loved about your stay or if you have any special requests for your future visits, please feel free to share. We look forward to the pleasure of hosting you again.Warm regards,Daniel, WIDE Hotel

10/10 Excellent

cruz

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Dec 2023
Response from Pascal - Ascot Hotel on 31 Dec,2023
Thank you for the feedback! We are happy to hear you had pleasant stay and hope to see you again soon!

10/10 Excellent

Jennifer

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The location was excellent in relation to the main train station and central to all the main sights by foot, also had reasonable bike rentals. Staff was excellent. I had a standard double room and was perfect space for 2. Breakfast had a wide’s selection of food and it was all delicious, well worth getting. I thought it seemed expensive at first but quickly realized the price of food in Copenhagen and I felt it was definitely good value and good quality. I would definitely stay here again and highly recommend
Stayed 4 nights in Dec 2023
Response from Daniel on 26 Dec,2023
Dear Jennifer,Thank you for your outstanding 5 out of 5 rating and for sharing such a detailed and positive review! We're thrilled to hear that our location, staff, room accommodations, and breakfast met your expectations. Your feedback regarding the value and quality truly means a lot to us. It's wonderful to know that you would recommend us and that you had a pleasant experience. We look forward to welcoming you back on your next visit to Copenhagen!Warm regards,Daniel, Ascot Hotel

10/10 Excellent

Ffion

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Dec 2023
Response from Daniel on 26 Dec,2023
Dear Ffion,Thank you for your outstanding 10/10 rating! We're thrilled that you had a fantastic experience with us. We appreciate your positive feedback and hope to have the pleasure of welcoming you back in the near future.Warm regards,Daniel, Ascot Hotel

6/10 Okay

Duncan

Travelled with partner
Liked: Cleanliness, property conditions & facilities
The hotel is in a great location and looks nice from the outside and reception area. The room we booked had no air con so had to open the windows. Unfortunately it didn’t mention at the time of booking that building works were going on outside so was noisy even at 2am with angle grinders going and the sounds of metal and glasses smashing! I’ve stayed in hotels with more helpful staff,having to ask for milk and teabags from reception everytime instead of them being in the room was a minor but inconvenient hindrance. I guess with hindsight,being one of the cheapest 4* star hotels in the area should have given me a clue. That said if you care for location over luxury then it’s a suitable base to explore Copenhagen.
Stayed 2 nights in Dec 2023
Response from Daniel on 26 Dec,2023
Dear Duncan,Thank you for taking the time to share your detailed feedback with us. We're pleased to know that you appreciated our hotel's location and its aesthetic appeal. However, we sincerely apologize for the inconveniences you encountered during your stay, especially the noise from the ongoing building works and the inconvenience of obtaining milk and teabags from reception. Your feedback is valuable, and we will certainly take it into consideration as we strive to improve our guest experience. We hope to have another opportunity to better serve you and ensure a more comfortable stay in the future.Warm regards,Daniel, Ascot Hotel

6/10 Okay

Thomas

Stayed 3 nights in Dec 2023
Response from Daniel on 26 Dec,2023
Dear Thomas,Thank you for sharing your feedback with us. We're sorry to hear that your experience did not meet your expectations fully. Your insights are essential to us, and we'll use them to address areas of improvement. We hope to have another opportunity to better serve you in the future.Warm regards,Daniel, Ascot Hotel

8/10 Good

Caoimhe

Stayed 2 nights in Dec 2023
Response from Daniel on 26 Dec,2023
Dear Caoimhe,Thank you for taking the time to share your feedback with us on Expedia. We're glad to hear that your stay was satisfactory. If there are specific areas where you believe we could improve to earn that fifth star, we'd appreciate any additional insights you might have. We hope to have the opportunity to welcome you back in the future and aim for a perfect score.

4/10 Poor

Francesca

Stayed 4 nights in Dec 2023
Response from Daniel on 12 Dec,2023
Dear Francesca,Thank you for sharing your feedback. We apologize that your experience did not meet your expectations. We appreciate your honesty and would like to understand more about how we can improve.If you have specific concerns or details you'd like to share, we are open to listening and taking steps to address any challenges.We hope you will consider giving us another chance in the future and experience the improvements we strive to make.Best regards,Daniel, Ascot Hotel

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very good stay. Great location, friendly staff, comfortable and affordable rooms.
Stayed 2 nights in Dec 2023
Response from Daniel on 10 Dec,2023
hank you for your fantastic 10/10 rating! We are thrilled to hear that you had a very good stay and that you enjoyed our great location, friendly staff, as well as comfortable and affordable rooms.Your positive feedback is truly appreciated, and we look forward to the opportunity to welcome you back for another excellent stay in the future.If you have any specific comments or suggestions, feel free to share them with us. Thank you for choosing our hotel!Best regards,Daniel, Ascot Hotel

8/10 Good

Robert

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023
Response from Daniel on 9 Dec,2023
Dear Robert,Thank you for your rating and feedback. We're pleased to see that you had a positive experience during your stay with us, earning us a score of 8 out of 10.We would love to hear more about your experience and any suggestions for improvement you may have. Your feedback is valuable to us as we continually strive to provide the best possible service to our guests.If there's anything specific you would like to share or discuss, we're here to listen. We appreciate your time and look forward to welcoming you back on another occasion.Best regards,Daniel, Ascot Hotel

8/10 Good

Tony

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Dec 2023
Response from Daniel on 8 Dec,2023
Thank you for taking the time to share your rating and feedback. We appreciate your choice to stay with us. If there are any specific aspects you enjoyed or suggestions you have for improvement, please feel free to share them with us. Your feedback is valuable, and we look forward to the opportunity to welcome you back for an even better experience.Best regards,Daniel, Ascot Hotel