2099 Avenue Charles De Gaulle, Coquelles, Pas-de-Calais
Reviews
8.6
Excellent
All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.More informationOpens in a new window
This was terrific over night stop before returning to UK on the eurotunnel. Family and dog friendly. Great food and drink. Room was lovely and so were the facilities. We will definitely return.
Nir
Stayed 1 night in Apr 2024
Response from Etienne on 13 Apr,2024
Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again.
Great for a pit stop with our two dogs … we use this place twice a year …great food! Also has a walking area for the dogs!
luckily we booked a suite because you can’t have two dogs and 2 people in one double room … you need to book two rooms or a suite!
Also, we were given an accessible room with a wet room, which is not what we were expecting..,. the shower looked dirty and was a pain to use! The bed also wasn’t made correctly and felt like someone had already slept in it! The sheets were that creased!
John
Stayed 1 night in Apr 2024
Response from Virginie on 3 Apr,2024
Dear John,Thank you for your feedback regarding your recent visit at our hotel and please accept our sincerest apologies for the disturbance you have experienced during your stay due to the room conditions. Rest assured that these issues will be looked into. We value your comments and welcome the opportunity to serve you again. Best regards,Virginie
Easy to get to from the shuttle and great for a night
Linda
Stayed 1 night in Mar 2024
Response from Hélène on 31 Mar,2024
Dear Linda, thank you for your feedback and a wonderful 5/5 ! We are pleased to read that you liked our location. We hope you will return soon, kind regards
Fab stay convenient for the Shuttle/Tunnel crossing. Lovely beach nearby for the sunset. Fab restaurant for dinner and breakfast . Excellent service. No queues and very helpful.
Jill
Stayed 1 night in Mar 2024
Response from Etienne on 13 Apr,2024
Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again.
Dear Scot,Thank you for taking the time to post your comments on the site. We are very pleased that you enjoyed your stay in our hotel. We hope to see you soon again,Best regards,Virginie
Good room. Comfortable bed. USB charging and A/C did not work...though radiator could be turned on so... not a big issue.
Hot breakfast buffet was cold.
Wieslaw
Stayed 1 night in Jan 2024
Response from Hélène on 17 Jan,2024
Dear Wieslaw, thank you for your feedback. Our A/C is not working in winter, only in summer, that is why we have the radiator. We are sorry for the breakfast, we will have a word with our Chef. Kind regards,
Restaurant dinner somewhat disappointing for the price
Verified traveller
Stayed 1 night in Jan 2024
Response from Grégory on 9 Jan,2024
Dear AnonymousThank you for taking the time to give us a quick feedback of your stay.We are delighted to read that you enjoyed your stay and tha'ts why you gave us a 8/10,Reagrding the restaurant we need more information.Hope to welcome you again soon.Best regards,
The stay was good, and comfortable stay why was i charged for parking as the other guest wasn't charged
Johnny
Stayed 1 night in Dec 2023
Response from Virginie on 31 Dec,2023
Dear Johnny,Thank you for taking the time to post your comments on the site. We are very pleased that you enjoyed your stay in our hotel. The parking is free for all the guests.We hope to see you soon again,Best regards,Virginie
10/10 Excellent
Rebecca
29 Dec,2023
Rebecca
Response from Grégory on 2 Jan,2024
Thank you very much for giving us a 5/5.We are delighted to read that you enjoyeed your stay with us.See you again soonBest regards,
10/10 Excellent
Anne
28 Dec,2023
Anne
Stayed 1 night in Dec 2023
Response from Grégory on 2 Jan,2024
Thank you very much for giving us a 10/10.We are delighted to read that you enjoyed your stay.Have a nice day.Best regards,
Very close (5mins) to Le Suttle. Clean. Comfortable. Great for travel with dogs. Part of the bar area is for diners with dogs. Functional. If you want to be sure of dinner advise to book ahead as it can get fully booked and the so called room service is at the hotels discretion. Although we had excellent room service we were told if the restaurant is full room service not necessarily available...so just when you might need it most! Car park is pitch black....good for sleeping in dark rooms but you need your phone torch to walk there.
Anne
Stayed 1 night in Dec 2023
Response from Grégory on 3 Jan,2024
Dear Anne,Thank you for taking the time to post your comments on the site. We are very pleased that you enjoyed your stay in our hotel. W're going to change all of the lights in car park this year. We hope to see you soon again,Best regards,
Brilliant location close to euro tunnel - stayed many times, staff always friendly and restaurant offers great value meals. Lots of parking and great facilities - pool, gym lovely grounds to enjoy. A great budget stop over.
Lesa
Stayed 1 night in Dec 2023
Response from Virginie on 20 Dec,2023
Dear L'esa,Thank you for taking the time to post your comments on the site. We are very pleased that you enjoyed your stay in our hotel. We hope to see you soon again,Best regards,Virginie
Dear PaulThjank you very much for giving us a 10/10 !We are delighted that you enjoyed your stay with us.Best regards,Grégory.
10/10 Excellent
Mathew
Business traveller
15 Dec,2023
Nice staff, nice location.
Mathew
Stayed 1 night in Dec 2023
Response from Virginie on 16 Dec,2023
Dear Matthew,Thank you for taking the time to post your comments on the site. We are very pleased that you enjoyed your stay in our hotel. We hope to see you soon again,Best regards,Virginie
Thank you Darren for a wonderful 10/10 ! See you again soon, kind regards,
10/10 Excellent
Philip
Travelled with partner
9 Dec,2023
Check in quick as always. Room identical to always! Bed comfort exceptional as always. Dinner ok as we were sharing with one of France’s premier football teams and they were noisy. Car park safe and convenient
Philip
Stayed 1 night in Dec 2023
Response from Virginie on 10 Dec,2023
Dear Philip,Thank you for taking the time to post your comments on the site. We are very pleased that you enjoyed your stay in our hotel. We hope to see you soon again,Best regards,Virginie
The front desk was excellent and helped us with every request. The room was comfortable. The breakfast was excellent and probably the best Holiday Inn breakfast I have ever experienced. Parking was free and easy. There is really nothing around the property as far as dining or anything else. Luckily there is an onsite restaurant that opens at 7 pm.
Jason
Response from Grégory on 14 Feb,2024
Dear JasonThank you very much for your warm review.We are delighted to read that you enjoyed your stay.Have a nice day and se you again soon.Best regards,
10/10 Excellent
Philip
Travelled with partner
5 Dec,2023
Liked: Cleanliness, staff & service
Astonishingly fast check-in. Why are other hotels so slow! Very pleasant young lady. Room was cold (it’s winter) even though the radiator was turned full on. Reception lady found us an electric heater though it would have been nice if it could have been plugged in whilst we were out for dinner rather than just presented to us at reception when we returned.
There is a noisy extractor just outside our windows (Room 222) and the the bathroom basin is blocked.
Despite these things, the HI Coquelles is still our first choice in the area. We have had relatively few problems over the years of staying here and any issues are always dealt with.
Philip
Stayed 1 night in Dec 2023
Response from Hélène on 6 Dec,2023
Thank you Philip, we are really pleased to read that we are your number 1 hotel, despite some issues. It is really kind of you. Next time, please ask a room on the other side, far from the extractors. Kind regards,
Superior room for 2 adults 2 children was nice & comfy.
Walk-in wardrobe was really big but coat hangers were semi broken. Anything heavy would not hang and fall to the floor. Shame there were no hooks on walls despite the massive space.
Kettle and coffee machine had short leads so we had to put them on the floor in order to reach plug sockets. Not the best situation with a toddler.
Swimming pool was nice but full of unfriendly adults (French/English/Belgium) who made it clear children were not welcome?? Naked man with "stick" (according to my 3 year old) between legs came out of steam room!! What the hell was that?
We had to leave obviously. Something not quite right with the leisure facilities!
Had dinner at the restaurant and this was one of the most awful dinners we ever had. Cold fries with loads of salt tasted of old oil. Entrecôte was hard, chewy & covered in salt. Ordered green beans but mainly got peas soaked in old oil. Disgusting! Hash brown for my burger was soaked in old oil as well.
The only acceptable food was the mince meat patties for my children and myself. Will never eat there again! Also, apart from 1 waitress, the restaurant staff could not care less!
We also had breakfast which compared to dinner was really good except for the beans (french tasting) and the sausages which were a bit too salty.
We will stay there again but avoid the restaurant!
Stephane
Stayed 1 night in Nov 2023
Response from Hélène on 27 Nov,2023
Dear Stephane, thank you for your feedback. We are sorry to read that you had issues with your dinner which was soaked in oil. For the beans, we have french suppliers. For the naked man in the sauna, sorry but we are not aware of that. Children are welcome, don't pay attention to the other customers. See you again soon, best regards
Merci pour cette bonne note Philippe ! N'hésitez pas à nous écrire un petit mot pour nous expliquer votre séjour. A bientôt chez nous, bien à vous,Grégory
8/10 Good
Jenny
Travelled with family
4 Nov,2023
Liked: Room comfort
HOLIDAY
No hot water on arrival but fixed within 2 hours. Food in restaurant average and overpriced.
Jenny
Stayed 1 night in Nov 2023
Response from Virginie on 5 Nov,2023
Dear Jenny,Thank you for taking the time to post your comments on the site. We are sorry to read your misadventure and apologize for the inconvenience.We hope to see you soon again,Best regards,Virginie
The hotel is lovely, and so are the staff. There is an unheated pool and a gym, a lobby, a bar and a restaurant. The food is nice and I loved our room. They have a mini fridge in the room, and the rooms are quite spacious. We've had a lovely holiday and we will be happy to come back to the Holiday Inn (Coquelles) again.
Gemma
Stayed 3 nights in Oct 2023
Response from Hélène on 31 Oct,2023
Dear Gemma, thank you for your feedback ! We are pleased to read that you liked our hotel, our services and our staff :))We hope you will return soon, kind regards,
The extractor fan from the kitchen below our room (130) was so noisy I couldn’t sleep before 11pm or after 5am, I called reception at 5am to complain and was told the kitchen has to make breakfast so there is nothing I can do.
darrell
Stayed 1 night in Oct 2023
Response from Grégory on 30 Oct,2023
Dear DarellThank you for your comments and to be a loyal customer.We are really sorry for this issue during your last stay.We sell this room almost every night and few are the customers who can't sleep.This ventilation is the one for the kitchen, so when the kitchen is closed, there is no known noise.But we understand and really want to apologize if you had a bad night, specially if you had a long day driving.Next time, we will allow you in a room on the other side of the hotel, which is more quiet and on the garden side.Kind regards,Grégory
Good hotel with EV charging near the the shuttle, we had interconnected rooms.
Nicola
Stayed 1 night in Oct 2023
Response from Virginie on 29 Oct,2023
Dear Nicola,Thank you for taking the time to post your comments on the site. We are very pleased that you enjoyed your stay in our hotel. We hope to see you soon again,Best regards,Virginie
We always stay at this hotel and have enjoyed each time. Staff are professional,helpful and friendly.
Lynn
Stayed 5 nights in Oct 2023
Response from Hélène on 10 Oct,2023
Dear Lynn, thank you so much for your amazing comments and a wonderful 10/10 ! We are glad to read that you enjoyed your stay and our staff :)) See you again soon, kind regards
10/10 Excellent
Halima
7 Oct,2023
Halima
Stayed 1 night in Oct 2023
Response from Grégory on 9 Oct,2023
Dear Halima,Thank you for taking the time to post your comments on the site ang giving us a 10/10 !. We are very pleased that you enjoyed your stay in our hotel. We hope to see you soon again,Best regards,Grégory
Lovely place to stay. We looked on Google before booking to ensure there was adequate parking for a Land Rover and a race car box. Parking was great. No issues at all. Staff were very friendly and the room was nice. The food was also good. Great place to stay.
Richard
Stayed 1 night in Sep 2023
Response from Virginie on 4 Oct,2023
Dear Richard,Thank you for taking the time to post your comments on the site. We are very pleased that you enjoyed your stay in our hotel. We hope to see you soon again,Best regards,Virginie
As always the HI Coquelle provides comfortable, reliable overnight accommodation with dinner and breakfast options that are good value and convenient options
Philip
Stayed 1 night in Sep 2023
Response from Hélène on 18 Sept,2023
Thank you very much Philip for your feedback, we are pleased to read that you like our hotel and restaurant ! See you again soon, kind regards,
Dear jo-anneThank you so much for giving us a 10/10.We are delighted to read that you enjoyed your stay with us.See you soon.Best regards,Gregory
10/10 Excellent
michael, Staten Island
13 Sept,2023
Liked: Property conditions & facilities
Real easy to get to from dock and highyway nice grounds. Great staff
michael
Stayed 1 night in Sep 2023
Response from Virginie on 14 Sept,2023
Dear Michael,Thank you for taking the time to post your comments on the site. We are very pleased that you enjoyed your stay in our hotel. We hope to see you soon again,Best regards,Virginie
Dear AndreaThank you so much for a wonderful 10/10 !We hope you will return soon,Kind regards,Grégory
6/10 Okay
Barnabas
9 Sept,2023
Barnabas
Stayed 1 night in Aug 2023
Response from Grégory on 11 Sept,2023
Cher BarnabasMerci pour votre note de 3/5 mais n'hésitez pas à partager avec nous votre expérience afin de nous améliorer et d'obtenir la note maximale.Cordialement
Final night of our holiday and this hotel didn’t disappoint. Bright and spacious rooms and great food and service in the restaurant for dinner. Would definitely stay again
Virginia
Stayed 1 night in Sep 2023
Response from Virginie on 10 Sept,2023
Dear Virginia,Thank you for taking the time to post your comments on the site. We are very pleased that you enjoyed your stay in our hotel. We hope to see you soon again,Best regards,Virginie
Excellent location for LeShuttle. Polished staff - never a problem that can’t be resolved. Quiet rooms with great beds. Couldn’t get hot water in the bathroom and aircon was ineffective. Good breakfast. Excellent parking
Philip
Stayed 1 night in Aug 2023
Response from Hélène on 26 Aug,2023
Dear Philip, thank you for your comments. We are happy to read that you liked our location and staff ! We are really sorry if you had some issue in the room, why didn't you call the reception, we could send our technician !Kind regards,
Hotel room is lovely and hotel is in great location for ferry. Food is horrific. Two chicken meals served pink and staff not bothered. No apologies or follow up. Happened to several guests.
Mathew
Stayed 1 night in Aug 2023
Response from Virginie on 23 Aug,2023
Dear Mathew,Thank you for your candid review. We apologize that your recent stay did not meet expectations. We appreciate your comments and will share these with our team so that we can continue to improve our services. We do hope to have the opportunity to welcome you back in the future, so that we can provide a better experience.Best regards,Virginie