"Beautiful resort.Very clean, modern & welcoming. had two food trucks near the water park. I must say I did enjoy my stay but with a few hiccup our flight was delayed,arrived at the hotel late 7:30pm 8pm. We were seated while a staff member checked us in, they did not explain or informed us of anything.. just gave us our bracelets/ room key. There a barcode on the “ room key “ holder that another hotel guest a day later told us to down load and we could see what is happening through the days in the resort/ room service menu/restaurants etc. My biggest problem. I reserved a double bed suite since it would be my cousin a guy and me staying. When I got to my room it was single bed .. I called reception and was basically told that unfortunately first come first with rooms That they could accommodate me tomorrow and that the sofa bed can be used. They informed me room service would come and set it up. We left get something to eat and when we returned no one had came to set up or bring estar covers and pillows for the sofa bed. Called informed and someone showed up opened the sofa bed , no pillows or blankets and left. Next morning went to the lobby early, request a room change and was told no rooms available and that maybe they could accommodate me tomorrow. Wait what?i reserved two beds!ask if there were rooms available with two beds in the adults only side,but I would be charged extra fee, so it was sleep on a sofa bed or pay a fee to get the extra bed you reserve. "
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