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Reviews of Holiday Inn Covington, an IHG Hotel

3 out of 5
Holiday Inn Covington, an IHG Hotel
45 Louis Prima Dr, Covington, LA

Reviews

9.2

Wonderful

Rating 10 - Excellent. 371 out of 553 reviews" "
Rating 8 - Good. 135 out of 553 reviews" "
Rating 6 - Okay. 33 out of 553 reviews" "
Rating 4 - Poor. 8 out of 553 reviews" "
Rating 2 - Terrible. 6 out of 553 reviews" "

9.4/10

Cleanliness

9.4/10

Staff & service

9.0/10

Amenities

9.4/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

8/10 Good

Steve

Stayed 1 night in Mar 2024

8/10 Good

Michael

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent three nice day friendly style excellent location, quiet evenings.
Stayed 3 nights in May 2024
Response from Adrienne Adams, General Manager on 13 May,2024
Thank you for your review!

8/10 Good

Kerinne

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was so nice to stay here compared to the super 8 motels we usually stay at.
Stayed 1 night in Mar 2024
Response from Adrienne Adams, General Manager on 13 May,2024
Thank you for your review!

10/10 Excellent

Jim

Liked: Cleanliness, property conditions & facilities
Location
Stayed 2 nights in May 2024
Response from Adrienne Adams, General Manager on 13 May,2024
Thank you for your review!

10/10 Excellent

Kim

Liked: Cleanliness, staff & service, property conditions & facilities
Greatstay
Stayed 1 night in Apr 2024
Response from Adrienne Adams, General Manager on 27 Apr,2024
Thank you for your review!

10/10 Excellent

Robert

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice employees
Stayed 1 night in Apr 2024
Response from Adrienne Adams, General Manager on 27 Apr,2024
Thank you for your review!

10/10 Excellent

Christine

Liked: Cleanliness, staff & service, property conditions & facilities
Thanks for a great stay.
Stayed 1 night in Apr 2024
Response from Adrienne Adams, General Manager on 22 Apr,2024
Thank you for your review!

10/10 Excellent

Rachel

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay. No complaints. Housekeeping comes daily which was nice
Stayed 2 nights in Apr 2024
Response from Adrienne Adams, General Manager on 22 Apr,2024
Thank you for your review!

6/10 Okay

Dawn

Liked: Staff & service, property conditions & facilities
The people were all amazing and welcoming. HI and HIE have easy peasy check in/out procedures. I’d def use HIE over just the Inn from now on. This place smelled like funky feet and there was some grime in the corners, a spot of unfixed leaky ceiling, and the bathroom was super small. BUT. I enjoyed my stay and would say it’s still a place to stay out- but there’s a brand. Holiday inn express across the street.
Stayed 1 night in Mar 2024
Response from Adrienne Adams, General Manager on 5 Apr,2024
Thank you for your review. I am not sure if this may have been confused with another property. There is not another IHG property within 3 miles of our location.

10/10 Excellent

Spencer

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was excellent, place was clean, modern and the staff was super nice and professional. Bed was comfortable, slept well. Only small complaint was that the TV was from like 2002 and didn't have a guide or any easy way to search. Luckily we weren't in the room much and didn't watch a much TV. Still 5 star worthy though.
Stayed 1 night in Mar 2024
Response from Adrienne Adams, General Manager on 12 Mar,2024
Thank you for your review!

10/10 Excellent

Rhyiel

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
Everything was great
Stayed 1 night in Jan 2024
Response from Adrienne Adams, General Manager on 1 Feb,2024
Thank you for your review!

10/10 Excellent

vimal

Stayed 6 nights in Jan 2024
Response from Adrienne Adams, General Manager on 20 Jan,2024
Thank you for your review!

6/10 Okay

Patricia

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jan 2024
Response from A on 11 Jan,2024
Thank you for your review. We hope you will give us another chance in the future.

8/10 Good

Natalie

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Stay
The hotel is pretty and its close by everything. When we arrived at our room it was Super hot the battery in the ac had went out. We called downstairs and they came right up and fixed it. We were really impressed with the hot water being consistent at all times. There were three of us in the room and when we took showers back to back everybody had hot hot hot water. That's a A++++++ in our book. Most hotels don't have that. I do wish housekeeping would've made sure the shower floor was clean. I had to go in and clean it because it was dirty and they didn't leave us an extra roll of toilet paper. Other than that the stay was Excellent.
Stayed 2 nights in Dec 2023
Response from Adrienne Adams, General Manager on 11 Jan,2024
Thank you for your review!

6/10 Okay

Irene

Not Hilton standard
Not the Hilton standard we expected. On par with a 2 star hotel, not the 3 star the property is listed as.
Stayed 1 night in Dec 2023
Response from Adrienne Adams, General Manager on 11 Jan,2024
Thank you for your review. Holiday Inn is an IHG hotel with different standards than Hilton properties. We hope you will give us another chance in the future.

10/10 Excellent

Glenn

Liked: Cleanliness, amenities
Stayed 1 night in Dec 2023
Response from Adrienne Adams, General Manager on 1 Feb,2024
Thank you for your review!

10/10 Excellent

SANDRA, HENDERSON

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Adrienne Adams, General Manager on 30 Dec,2023
Thank you for your review!

10/10 Excellent

Joseph

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was perfect
Response from Adrienne Adams, General Manager on 11 Feb,2024
Thank you for your review!

2/10 Terrible

George

Business traveller
Disliked: Staff & service, amenities, property conditions & facilities
I booked a king bed and got a room with 2 queens
Stayed 1 night in Nov 2023
Response from Adrienne Adams, General Manager on 2 Dec,2023
Thank you for your review. I apologize for the issue with your room type and we hope you will give us another chance in the future.

10/10 Excellent

Julie

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great central location.
Stayed 1 night in Nov 2023
Response from Adrienne Adams, General Manager on 27 Nov,2023
Thank you for your review!

10/10 Excellent

Debra

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay. very clean
Stayed 1 night in Nov 2023
Response from Adrienne Adams, General Manager on 17 Nov,2023
Thank you for your review!

10/10 Excellent

Sonia

Business traveller
Disliked: Cleanliness, property conditions & facilities, room comfort
I checked in at 12am and checked back out at 4am. The room smell of mold and water damage. The bathroom shower needs to be cleaned it’s dingy and dirty looking. I will not be returning. They may have had water damage from a prior hurricane. I’m asthmatic and it bothers me to stay in that smelly room.
Stayed 1 night in Nov 2023
Response from Adrienne Adams, General Manager on 10 Nov,2023
Thank you for your review!

8/10 Good

Mark

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Stayed 1 night in Oct 2023
Response from Adrienne Adams, General Manager on 25 Oct,2023
Thank you for your review!

6/10 Okay

James

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
Nothing particularly bad. This hotel is the definition of average. Easy check-n, clean room, but not too many extras. Breakfast is NOT included - a shame when we paid almost $300 for one night. While clean, the room has no microwave and has far too few electric outlets and usb ports (none by the bed). The fridge was almost nonfunctional at about 50 degrees. Very average room, but you can get a lot more for a better price than elsewhere. There was an event in town and everywhere else was booked, makes sense people avoided this one. Very expensive for what you get.
Stayed 1 night in Oct 2023
Response from Adrienne Adams, General Manager on 23 Oct,2023
Thank you for your feedback. The Holiday Inn hotel brand has a full service restaurant with the full menu cooked to order. The Holiday Inn Express brand offers complimentary breakfast.

10/10 Excellent

Angelina

Liked: Cleanliness, staff & service, property conditions & facilities
Check in was the fastest. Front desk lady was super sweet. Room was extremely clean.
Stayed 1 night in Oct 2023
Response from Adrienne Adams, General Manager on 23 Oct,2023
Thank you for your review!

10/10 Excellent

Jeni, Tulsa

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to so many restaurants and easy to locate. Very clean, very comfortable beds. Love the Holiday Inn pillows!
Stayed 1 night in Sep 2023
Response from Adrienne Adams, General Manager on 15 Oct,2023
Thank you for the wonderful review!

10/10 Excellent

Verified traveller

Business traveller, Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We will definitely return!
Outstanding! Wonderful! Our stay was amazing from the staff, the service ( front desk and restaurant staff) and the cleanliness of our room.
Stayed 2 nights in Oct 2023
Response from Adrienne Adams, General Manager on 15 Oct,2023
Thank you for the amazing review!

10/10 Excellent

Leslie

Liked: Amenities, property conditions & facilities
Property is very clean and nice
Stayed 1 night in Oct 2023
Response from Adrienne Adams, General Manager on 15 Oct,2023
Thank you for the wonderful review!

10/10 Excellent

Mandy

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice
Stayed 1 night in Oct 2023
Response from Adrienne Adams, General Manager on 10 Oct,2023
Thank you for your review!

10/10 Excellent

Fredrick

Stayed 1 night in Sep 2023
Response from Adrienne Adams, General Manager on 6 Oct,2023
Thank you for your review!

8/10 Good

Gregory j

Stayed 1 night in Sep 2023
Response from Adrienne Adams, General Manager on 29 Sept,2023
Thank you for your review!

8/10 Good

Kristie

Stayed 1 night in Sep 2023
Response from Adrienne Adams, General Manager on 15 Oct,2023
Thank you for your review!

10/10 Excellent

Charles, SPRING

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2023
Response from Adrienne Adams, General Manager on 26 Sept,2023
Thank you for your review.

8/10 Good

Charlotte

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was a great place to stay in Covington. We would stay here again. The hotel is not far off the interstate, easy to access, and had ample parking. It felt safe and was quiet. There was a nice meeting/convention area on site, but we didn’t use it. The staff was nice and helpful. We ate breakfast at the restaurant in the hotel. We prepaid at booking. The food was great, but it took a long time to get it. It was Sunday so maybe that was the issue. Copelands is within walking distance (delicious!), and there are ample other restaurants nearby. The facility was nice and well kept except the pool. It appears dirty at first glance, but it just needs resurfacing. It did have lots of dead bugs and tree debris floating in the water. The room was spacious. The bathroom was clean and nice. The water pressure was good. There was a coffee machine and mini refrigerator. The A/C worked well. The pillows were comfortable, but the bed was not. It was hard. For one night and everything else being great, it was tolerable. Fix that and the pool, and this place would be 5 stars.
Stayed 1 night in Sep 2023
Response from Adrienne Adams, General Manager on 26 Sept,2023
Thank you for your review!

10/10 Excellent

Kristen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Quite and Comfortable
Quite and Comfortable, just what we needed after traveling for 10 hours that day. Pool was a great way to relax before bed.
Stayed 1 night in Sep 2023
Response from Adrienne Adams, General Manager on 16 Sept,2023
Thank you for your review!

10/10 Excellent

Willette

Stayed 2 nights in Sep 2023
Response from Adrienne Adams, General Manager on 14 Sept,2023
Thank you for your review!

8/10 Good

Tammy

Stayed 1 night in Sep 2023
Response from Adrienne Adams, General Manager on 29 Sept,2023
Thank you for your review!

6/10 Okay

Earl

Stayed 2 nights in Aug 2023
Response from Adrienne Adams, General Manager on 26 Sept,2023
Thank you for your review.

10/10 Excellent

Allan

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was extremely kind and accommodating. The room was clean. It was a very pleasant stay. We had a easy commute into New Orleans.
Stayed 1 night in Sep 2023
Response from Adrienne Adams, General Manager on 14 Sept,2023
Thank you for your review!

10/10 Excellent

Kathleen

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was good.
Stayed 2 nights in Aug 2023
Response from Adrienne Adams, General Manager on 30 Aug,2023
Thank you for your review!

10/10 Excellent

Donna

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We enjoyed our stay ! 😌
Stayed 1 night in Aug 2023
Response from Adrienne Adams, General Manager on 30 Aug,2023
Thank you for your review!

10/10 Excellent

Olajawon, Chicago

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was so nice and accommodating
Stayed 3 nights in Aug 2023
Response from Adrienne Adams, General Manager on 12 Aug,2023
Thank you for your review!

8/10 Good

Tyler, Austin

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location. Easy access to a lot of good restaurants and conveniently located off the freeway
Stayed 1 night in Aug 2023
Response from Adrienne Adams, General Manager on 12 Aug,2023
Thank you for your review!

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We LOVED the staff at the bar! One of the best experiences ever. A definite stay next time we roll through Covington!
Stayed 1 night in Jul 2023
Response from Adrienne Adams, General Manager on 26 Jul,2023
Thank you for your review!

10/10 Excellent

lorenzo

Liked: Cleanliness, staff & service, property conditions & facilities
Great stay
Stayed 1 night in Jul 2023
Response from Adrienne Adams, General Manager on 17 Jul,2023
Thank you for your review!

6/10 Okay

farley

Travelled with family
Liked: Room comfort
Stayed 6 nights in Jun 2023
Response from Adrienne Adams, General Manager on 17 Jul,2023
Thank you for your review. We hope you will give us another chance in the future.

8/10 Good

Sabina

Liked: Cleanliness, staff & service, property conditions & facilities
Breakfast options. Long time waiting to be served. It should be buffet because only 2 waiters and 1 chef for many guest
Stayed 2 nights in Jul 2023
Response from Adrienne Adams, General Manager on 6 Jul,2023
Thank you for your feedback!

10/10 Excellent

Joe

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Will stay here again
Friendly staff. Great alternative to staying in NOLA if you have a car.
Stayed 1 night in Jul 2023
Response from Adrienne Adams, General Manager on 6 Jul,2023
Thank you for your review!

10/10 Excellent

Jahred

Stayed 2 nights in Jun 2023
Response from Adrienne Adams, General Manager on 17 Jul,2023
Thank you for your review!

10/10 Excellent

Charles

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Very friendly staff
Stayed 2 nights in Jun 2023
Response from Adrienne Adams, General Manager on 20 Jun,2023
Thank you for the 5 star review!