Indoor pool

Reviews of Hampton Inn Cranbury

2.5 out of 5
Hampton Inn Cranbury
1261 S River Rd, Cranbury, NJ

Reviews

9.2

Wonderful

Rating 10 - Excellent. 345 out of 485 reviews" "
Rating 8 - Good. 98 out of 485 reviews" "
Rating 6 - Okay. 20 out of 485 reviews" "
Rating 4 - Poor. 6 out of 485 reviews" "
Rating 2 - Terrible. 16 out of 485 reviews" "

9.6/10

Cleanliness

9.4/10

Staff & service

9.0/10

Amenities

9.6/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

10/10 Excellent

Cynthia

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Would recommend and stay again in the future.
Stayed 1 night in May 2024
Response from Hotel Manager on 10 May,2024
Dear Cynthia,Thank you for your glowing recommendation! We're delighted to hear that you had a fantastic experience and would choose to stay with us again in the future. We look forward to welcoming you back soon!Sincerely, Hotel Manager

10/10 Excellent

Ivyon

Stayed 1 night in May 2024
Response from Hotel Manager on 13 May,2024
Dear Ivyon,Thank you for your stay. Your rating is very much encouraging and motivating for our hotel & staff. We continuously make efforts to better our hospitality and guest comfort. It is a pleasure to serve guests like you and your rating shall motivate us to better our hospitality. We look forward to welcoming you again. Sincerely, Hotel Manager

8/10 Good

john

Travelled with family
Liked: Cleanliness, staff & service, amenities
Room had a musty mildew odor. Bathroom sliding door wouldn’t stay shut. Kept sliding open giving us no bathrooom privacy. Breakfast was good with lots of options.
Stayed 1 night in May 2024
Response from Hotel Manager on 7 May,2024
Dear john,Thank you for the stay at our hotel. We are happy to learn that your overall experience was excellent. We are always trying to provide a great experience for the new guest.We have noted your concern and forwarded to the management department. We will surely work on it. We promise next time you will find a great experience. Please visit us again.SincerelyHotel Manager

8/10 Good

Kyung Wha

Liked: Cleanliness
Stayed 1 night in Apr 2024
Response from Hotel Manager on 4 May,2024
Dear Kyung Wha, Thank you so much for sharing your recent stay with us and for giving 4 out of 5. We are glad that you had a great time at our hotel and also zero complaints. We strive to provide our guests with the best service and the most comfortable stay. Kindly let us know if there are any suggestions for improvements. You are welcome again. Sincerely Hotel Manager

8/10 Good

Srinivas, morrisville

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Hotel Manager on 27 Apr,2024
Dear Guest,Thank you for your feedback! We're delighted to hear you enjoyed your stay overall. If there's anything specific you think we could improve upon to earn that fifth star next time, we'd love to hear it. We're committed to providing the best experience possible for our guests. We hope to welcome you back soon!Sincerely, Hotel Manager

10/10 Excellent

Maruthi

Liked: Cleanliness, staff & service, property conditions & facilities
Very nice!
Stayed 1 night in Mar 2024
Response from Hotel Manager on 25 Apr,2024
Dear Maruthi,Thank you so much for your kind words. I’m so pleased that you found us a great place to stay. We take real pride in this hotel and serving guests like you, and I’m extremely happy that you had a such a wonderful stay. We look forward to having you with us again soon.Sincerely,Hotel Manager

10/10 Excellent

Eduardo

Liked: Cleanliness, staff & service, property conditions & facilities
Great experience!
Stayed 3 nights in Apr 2024
Response from Hotel Manager on 22 Apr,2024
Dear Eduardo,Thanks for your valuable feedback. I’m so pleased you had a completely positive experience with us and enjoyed our services. We focus on providing a great guest experience, and I hope you will soon be able to stay with us again. Nothing means more to us than completely satisfying our guests. Please visit us again.Sincerely,Hotel Manager.

10/10 Excellent

Christopher

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Front desk and cleaning staff are all awesome
Stayed 1 night in Apr 2024
Response from Hotel Manager on 27 Apr,2024
Dear Guest,Thank you for your kind words! We're thrilled to hear that our front desk and cleaning teams made your stay enjoyable. We strive to provide excellent service, and it's wonderful to know we hit the mark. We hope to welcome you back soon for another fantastic experience!Sincerely, Hotel Manager

8/10 Good

Youssef

Good
Stayed 2 nights in Apr 2024
Response from Hotel Manager on 18 Apr,2024
Dear Youssef,Thank you for your positive rating! We're glad to hear that you had a good experience overall. We appreciate your feedback and hope to welcome you back soon!Sincerely, Hotel Manager

10/10 Excellent

Patricia

Liked: Cleanliness, property conditions & facilities
Oh nice window view rm 330
Stayed 2 nights in Apr 2024
Response from Hotel Manager on 17 Apr,2024
Dear Patricia, Thank you for your great review! I'm so glad you had a great time at our hotel. We certainly try our best to offer the best and certainly the most comfortable stay possible. We look forward to hosting you again very soon! Sincerely, Hotel Manager

10/10 Excellent

SOUMYA

Stayed 1 night in Apr 2024
Response from Hotel Manager on 7 May,2024
Dear SOUMYA,Thanks for staying at our hotel and expressing your satisfaction through the review by giving us a 5-star rating. Your rating is very much encouraging and motivating for our hotel & staff. We continuously make efforts to better our hospitality and guest comfort. It is a pleasure to serve guests like you and your rating shall motivate us to better our hospitality. Hope to see you again soon!!SincerelyHotel Manager

6/10 Okay

Annalisa

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Hotel Manager on 17 Apr,2024
Dear Annalisa, Thanks so much for your very kind feedback. I sincerely appreciate your 3 star rating, and I am pleased you had a nice experience with us. Hope you will stay with us again soon. We will be here for you whenever you need us again.Sincerely,Hotel Manager

10/10 Excellent

Amy

Stayed 1 night in Apr 2024
Response from Hotel Manager on 4 May,2024
Dear Amy,Thanks for staying at our hotel and expressing your satisfaction through the review by giving us a 5-star rating. Your rating is very much encouraging and motivating for our hotel & staff. We continuously make efforts to better our hospitality and guest comfort. It is a pleasure to serve guests like you and your rating shall motivate us to better our hospitality. Hope to see you again soon!!SincerelyHotel Manager

8/10 Good

Santos

Liked: Cleanliness, staff & service
Stayed 1 night in Apr 2024
Response from Hotel Manager on 15 Apr,2024
Dear Santos, Thank you so much for sharing your recent stay with us and for giving 4 out of 5. We are glad that you had a great time at our hotel and also zero complaints. We strive to provide our guests with the best service and the most comfortable stay. Kindly let us know if there are any suggestions for improvements. You are welcome again. Sincerely Hotel Manager

10/10 Excellent

Jessica

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We always stay here. Never disappoints
Stayed 1 night in Apr 2024
Response from Hotel Manager on 13 Apr,2024
Dear Jessica,Thank you so much for your continued loyalty! We're thrilled to be your preferred choice for accommodation, and it's wonderful to hear that we consistently meet your expectations. We look forward to welcoming you back for many more enjoyable stays in the future!Sincerely, Hotel Manager

10/10 Excellent

Kurt

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay.
Stayed 1 night in Apr 2024
Response from Hotel Manager on 12 Apr,2024
Dear Kurt, Thank you so much for your glowing feedback. We are so pleased that you found us a great place to stay. We take real pride in this hotel and serving guests like you, and I'm extremely happy that you had such a wonderful stay. We look forward to having you with us again soon. Sincerely, Hotel Manager

8/10 Good

Bridget

Liked: Cleanliness, staff & service, property conditions & facilities
Comfy beds
Stayed 1 night in Apr 2024
Response from Hotel Manager on 11 Apr,2024
Dear Bridget,Thanks for the feedback. We're delighted that you shared with us that your nice experience. I'm so pleased that you liked our comfortable bed and you enjoyed your stay. We are always trying to provide a best and comfortable stay for the new guest. You and your traveling companions will be most welcome with us in the future. We're grateful for your feedback.SincerelyHotel Manager

10/10 Excellent

Sharon

Travelled with family, Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good experience. The rooms were nice and clean. The breakfast was amazing and I love that it was contactless
Stayed 3 nights in Apr 2024
Response from Hotel Manager on 11 Apr,2024
Dear Sharon,Thanks for your valuable feedback. I’m so pleased you had a completely positive experience with us and enjoyed our services. We focus on providing a great guest experience, and I hope you will soon be able to stay with us again. Nothing means more to us than completely satisfying our guests. Please visit us again.Sincerely,Hotel Manager.

10/10 Excellent

Husein

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great front desk personnel. Had an issue with my booking through third party that they helped me resolve. Really appreciate that. Spent night at Hampton was great.
Stayed 1 night in Apr 2024
Response from Hotel Manager on 11 Apr,2024
Dear Husein, Thank you for your great review! I'm so glad you had a great time at our hotel. We certainly try our best to offer the best and certainly the most comfortable stay possible. We look forward to hosting you again very soon! Sincerely, Hotel Manager

10/10 Excellent

Erin

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
From check-in to check-out, staff, facility, everything was what you want when being away from home!
Stayed 2 nights in Apr 2024
Response from Hotel Manager on 9 Apr,2024
Dear Erin, Thank you for staying with us. We are thrilled to know you loved each and every aspect of your visit. It’s great to know that from check-in to check-out, you were overwhelmed with the level of service, hospitality, and overall experience. All of us are looking forward to having you stay with us again.Sincerely, Hotel Manager

10/10 Excellent

Christopher

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This location is excellent for an overnight stay where peace and quiet is the priority. The front desk staff person was very hospitable.
Stayed 1 night in Apr 2024
Response from Hotel Manager on 9 Apr,2024
Dear Christopher,Thanks for your visit to our hotel. We are delighted to know our hotel served the purpose of your stay. We would like you to give us one more opportunity to serve you much better and to offer the best hospitality. We look forward to seeing you again soon! Sincerely,Hotel Manager

10/10 Excellent

Dattatraya

Stayed 1 night in Apr 2024
Response from Hotel Manager on 28 Apr,2024
Dear Dattatraya,Thanks for stay at our hotel and great feedback by giving us a 5-star rating. Your rating is very much encouraging and motivating for our hotel & staff. When you are in the area again, I hope you will make us your first choice. We'll be here when you need us with another great stay that you' re sure to like again.Sincerely Hotel Manager

10/10 Excellent

Lindsey

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Needed a last minute reservation for a tournament and this hotel did not disappoint! I arrived late with 2 kids and the front desk was so patient and kind. I was disappointed we had to wake and leave so early that I didn’t get to enjoy it more but am looking forward to booking here again. The breakfast buffet was surprisingly good as well!
Stayed 1 night in Apr 2024
Response from Hotel Manager on 9 Apr,2024
Dear Lindsey,Thank you for taking the time to share your experience with us! We're thrilled to hear that our team's patience and kindness made a positive impact on your stay, especially during your late arrival with two kids. We can't wait to welcome you back for a more enjoyable visit, and we're glad you found our breakfast buffet to be surprisingly good. We truly appreciate your kind words and can't wait to have you back with us soon!SincerelyHotel Manager

10/10 Excellent

Donna

Liked: Cleanliness, staff & service, property conditions & facilities
Very clean , pleasant service
Stayed 1 night in Apr 2024
Response from Hotel Manager on 9 Apr,2024
Dear Donna,Thank you so much for your kind words. I’m so pleased that you found us a clean and friendly place to stay. We take real pride in this hotel and serving guests like you, and I’m extremely happy that you had such a peaceful stay. We look forward to having you with us again soon.Sincerely,Hotel Manager

8/10 Good

Annalisa

Travelled with family, Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stay here every time I’m in the area
Stayed 1 night in Mar 2024
Response from Hotel Manager on 4 Apr,2024
Dear Annalisa,Thank you for choosing to stay with us each time you're in the area! We're thrilled to be your preferred accommodation choice, and we appreciate your continued loyalty. Your feedback is valuable to us, and we look forward to welcoming you back again soon for another great experience!Sincerely, Hotel Manager

10/10 Excellent

Peter

Liked: Cleanliness, staff & service, property conditions & facilities
Room was very clean and hotel was quiet.
Stayed 1 night in Mar 2024
Response from Hotel Manager. on 23 Mar,2024
Dear Guest,Thank you for the review. We are delighted to hear that you found your room to be very clean and that the hotel was quiet during your stay. I try to provide the best experience in town, and that seems to be a goal that I am easily meeting. We hope to have the opportunity to welcome you back in the future. Sincerely,Hotel Manager.

8/10 Good

Patricia

Stayed 1 night in Mar 2024
Response from Ayaz on 9 Apr,2024
Dear Patricia,Thank you so much for taking the time to review us on Expedia.com. We are thrilled to hear that you had an amazing stay with us at Hampton Inn Cranbury! Your feedback means a lot to us, and we look forward to welcoming you back for your next visit.Best regards,

8/10 Good

Annette, Massapequa

Stayed 1 night in Mar 2024
Response from Hotel Manager on 9 Apr,2024
Dear Annette, Thank you so much for sharing your recent stay with us and for giving 4 out of 5. We are glad that you had a great time at our hotel and also zero complaints. We strive to provide our guests with the best service and the most comfortable stay. Kindly let us know if there are any suggestions for improvements. You are welcome again. Sincerely Hotel Manager

10/10 Excellent

Michael, DALLAS

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Hotel Manager on 17 Mar,2024
Dear Michael,Thanks for staying at our hotel and expressing your satisfaction through the review by giving us a 5-star rating. Your rating is very much encouraging and motivating for our hotel & staff. We continuously make efforts to better our hospitality and guest comfort. It is a pleasure to serve guests like you and your rating shall motivate us to better our hospitality. Hope to see you again soon!!SincerelyHotel Manager

6/10 Okay

Michael

Travelled with family and small children, Business traveller
The property was not as clean as expected.
Stayed 3 nights in Mar 2024
Response from Hotel Manager on 12 Mar,2024
Dear Michael,Thank you for sharing your feedback with us. We apologize that your experience did not meet your expectations regarding cleanliness. We take cleanliness seriously and are committed to addressing any areas where we may have fallen short. Your feedback is invaluable as we strive to improve, and we hope to have the opportunity to exceed your expectations during your next visit.Sincerely, Hotel Manager

10/10 Excellent

Christine

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place for families!
Stayed 1 night in Mar 2024
Response from Hotel Manager on 12 Mar,2024
Dear Christine,Thank you for your perfect rating and positive feedback! We're thrilled to hear that you found our hotel to be a great place for families. Providing a welcoming and family-friendly environment is important to us, and we're delighted that we could meet your expectations. We look forward to welcoming you and your family back for another wonderful stay in the future!Sincerely, Hotel Manager

10/10 Excellent

samira

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff welcomed us with a smile and kindness.
Stayed 1 night in Mar 2024
Response from Hotel Manager on 11 Mar,2024
Dear guest,Thank you for sharing your kind words about our staff! We're thrilled to hear that you felt welcomed with a smile and experienced kindness during your stay. Providing exceptional service is our top priority, and we appreciate your acknowledgment.We hope to have the pleasure of welcoming you back on your future visits to Cranbury.Sincerely,Hotel Manager

10/10 Excellent

Anthony

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Hotel Manager on 5 Mar,2024
Dear Anthony,Thanks for stay at our hotel and great feedback by giving us a 5-star rating. Your rating is very much encouraging and motivating for our hotel & staff. When you are in the area again, I hope you will make us your first choice. We'll be here when you need us with another great stay that you' re sure to like again.Sincerely Hotel Manager

10/10 Excellent

Karen

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property is conveniently located near the interstate.
Stayed 1 night in Feb 2024
Response from Hotel Manager on 24 Feb,2024
Dear Karen,Thank you for your feedback! We're delighted that our property's location near the interstate was convenient for you. We strive to provide a convenient and comfortable experience for all our guests. We look forward to welcoming you back for another great stay in the future!Sincerely, Hotel Manager

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024
Response from Hotel Manager on 4 Feb,2024
Dear Guest,Thanks for sharing your great feedback and giving a 10 out of 10 ratings. Your rating is very encouraging and motivates our staff. We are always trying to provide great services to the new guest. I hope to you will recommend our hotel with your family and friends. Thanks for your feedback.SincerelyHotel Manager

10/10 Excellent

Maria, Piscataway

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quiet neighborhood. We feel safe.
Stayed 1 night in Jan 2024
Response from Ayaz on 2 Feb,2024
Dear Maria,Thank you so much for taking the time to review us on Expedia.com. We are thrilled to learn that you have a great stay with us. We genuinely appreciate 5 out of 5 and looking forward to your next visit.

10/10 Excellent

Mark

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Hotel Manager on 26 Jan,2024
Dear Mark, Thank you for the 5-star rating. We believe in providing a great combination of hospitality, comfort, convenience, amenities, and value to our guests, and clearly, you agree. I hope that if your travels bring you to this area again, you will stay with us. Serving guests like you makes being in this business a true pleasure. We look forward to serving you again.Sincerely, Hotel Manager

10/10 Excellent

Tyrone

Travelled with family
Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Jan 2024
Response from Hotel Manager on 23 Jan,2024
Dear Tyrone,Thanks for staying with us and giving us a 10-star rating. We appreciate your awesome feedback. I hope you will visit us again soon for another memorable stay.Sincerely, Hotel Manager

8/10 Good

Sara

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Kitchen staff was excellent
Stayed 2 nights in Jan 2024
Response from Hotel Manager on 22 Jan,2024
Dear Sara,Thank you for your feedback and for recognizing our kitchen staff! We appreciate your positive comments and are glad to hear that you had an excellent experience with them. We value your input and hope to welcome you back for another positive experience in the future!Sincerely, Hotel Manager

10/10 Excellent

François, Shefford

Stayed 1 night in Jan 2024
Response from Hotel Manager on 10 Jan,2024
Dear François,Thanks for staying with us and for appreciating your stay with us by giving us a 5 out of 5 rating. We focus on providing a great experience for every guest and on providing value to you as well. We look forward to serving you even better and eagerly await your arrival. It is our privilege to serve guests like you.Sincerely, Hotel Manager

10/10 Excellent

SUDHANSHU

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent staff
Stayed 2 nights in Dec 2023
Response from Hotel Manager on 9 Jan,2024
Dear SUDHANSHU,Thank you for your positive feedback! We're thrilled to hear that you found our staff excellent. If there's anything specific you appreciated about the service or if there's anything we can do to enhance your experience in the future, please let us know. We appreciate your kind words and look forward to serving you again!Sincerely, Hotel Manager

8/10 Good

Chad

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy Quick checkin
Stayed 1 night in Jan 2024
Response from Hotel Manager on 9 Jan,2024
Dear Chad,Thank you for your feedback! We're glad to hear that your check-in experience was easy and quick. If there are any specific aspects you enjoyed, or if there's anything we can do to make your next visit even better, feel free to let us know. We appreciate your rating and look forward to serving you again in the future!Sincerely, Hotel Manager

2/10 Terrible

Ricardo

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Stayed 1 night in Dec 2023
Response from Hotel Manager on 2 Jan,2024
Dear Ricardo,It is disappointing to see that your stay was not satisfactory at our hotel, given the 1-star rating. It would have been better if you could have specifically mentioned the key areas that bothered you so that we could have focused on improving them. Anyway, your feedback is important to us, and you can contact us at any time to inform us of your concerns. Guest feedback is important to us for improvement. I look forward to seeing you again.Sincerely, Hotel Manager

10/10 Excellent

Ramadas

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel is maintained well , rooms are neat and clean. I would say best place to stay and value for money
Stayed 2 nights in Dec 2023
Response from Hotel Manager on 1 Jan,2024
Dear Ramadas,Thank you for the perfect 5 out of 5 rating! We're delighted to hear that the hotel is well-maintained and that you found the rooms neat and clean. It's wonderful to know that you consider it the best place to stay and a great value for money. We appreciate your positive feedback and look forward to providing you with another excellent experience in the future!Sincerely, Hotel Manager

10/10 Excellent

Annalisa

Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Dec 2023
Response from Hotel Manager on 27 Dec,2023
Dear Annalisa,Thanks for staying with us and for appreciating your stay with us by giving us a 5 out of 5 rating. We focus on providing a great experience for every guest and on providing value to you as well. We look forward to serving you even better and eagerly await your arrival. It is our privilege to serve guests like you.Sincerely, Hotel Manager

8/10 Good

O

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We have been here a few times and it is the most comfortable and the great service never changes. Really clean!
Stayed 1 night in Dec 2023
Response from Hotel Manager on 18 Dec,2023
Dear Guest,Thanks for your stay at our hotel. We thank you that you noticed the cleanliness of our hotel. We accept your appreciation for it. Our goal is an excellent experience for every guest, and I'm pleased you were completely satisfied. We invite you to stay with us again soon so you can experience the many positive attributes of our hotel again. Please visit us again.SincerelyHotel Manager

8/10 Good

Marcos

Stayed 1 night in Dec 2023
Response from Hotel Manager on 18 Dec,2023
Dear Marcos,Thanks for stay at our hotel and great feedback by giving us a 8 out of 10 rating. Your rating is very much encouraging and motivating for our hotel & staff. When you are in the area again, I hope you will make us your first choice. We'll be here when you need us with another great stay that you' re sure to like again.Sincerely Hotel Manager

10/10 Excellent

Richard

Stayed 1 night in Dec 2023
Response from Hotel Manager on 17 Dec,2023
Dear Richard,Thank you for the 5-star rating. We strive for 100% guest satisfaction, and I’m very glad you were so satisfied. We believe we should provide a great combination of comfort, convenience, amenities, and value to our guests, and clearly, you agree. I hope that if your travels bring you to this area again, you will stay with us. Serving guests like you makes being in this business a true pleasure.Sincerely, Hotel Manager

8/10 Good

CLARISSA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Some minor things but would consider staying again
We stayed for 1 night in the king room with a sofa. Before I begin, I will just comment that the cleaning staff knocked on my door for us to leave 40 minutes before check-out and I was startled as I was fresh out of the shower and wasn't sure if they were going to key in after saying "housekeeping." I told them through the door that it was not yet check-out and they didn't say anything and left. The staff's support on the phone during booking was very helpful. Check-in was ok but third party sites do not permit use of electronic check-in only so just go to the front desk. The room was spotless! We did find hair under the sheet of pull-out bed. I called ahead to ask if they have zippered mattress protectors and was told they did but found they did not. This is a big factor for me as it helps protects against bed bugs and had I known they didn't have one on the main bed, I would have stayed at another hotel. I have pretty bad spine issues and the Serta mattresses were nice. I would definitely opt for the sofa again as it was convenient. I know a lot of people comment negatively on the breakfast but I'm not sure why. I eat grain-free and do not eat meat and my spouse is vegan and we both found enough to eat! My spouse brought soy milk to the hotel so we were prepared. The food was fresh, hot, and a decent variety! The breakfast station was very clean and fully stocked! I noticed that they strip and wash the duvet as well which hotels do not ususlly do- impressive!
Stayed 1 night in Dec 2023
Response from Hotel Manager on 11 Dec,2023
Dear CLARISSA,We appreciate your detailed feedback about your stay. It's great to hear positive comments about the helpful phone support, room cleanliness, and breakfast options. We apologize for any inconvenience with the early cleaning staff visit and the lack of a zippered mattress protector. Your input is valuable, and we'll use it to improve our services. We hope to have the opportunity to welcome you back for an even better experience.Sincerely, Hotel Manager

10/10 Excellent

kinshasa

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
It was clean, fresh look in the room, very efficient, comfortable.
Stayed 1 night in Nov 2023
Response from Hotel Manager on 28 Nov,2023
Dear Kinshasa,Thank you for the fantastic 5-star review! We're delighted to hear that you found the hotel clean, with a fresh look in the room, very efficient, and comfortable. We look forward to hosting you again in the future!Sincerely, Hotel Manager