"Staff was really helpful and efficient! Lobby and elevators were welcoming and appeared clean.
Two-star review is for condition of the room. Although the bedsheets were clean, it smelled like stale cigarettes — kept waking up throughout the night because the smell was so nauseating. It felt like that smell was ingrained over years and it was IN everything — the carpet, the upholstery, the curtains — no amount of daily room service would have been able to rid the smell. The room itself was tidy but shabby — ripped carpet, leaking shower faucet, rusted tub, stained bathroom tiles, watermarked furniture. The rooms on the property need a major facelift, repainting, and the deep clean that comes with renovation and HVAC updates to make guests feel more comfortable. It doesn’t matter if the renovation is “dated”, so cheaper new materials with non-trending colors could be used to keep the room cost comparable to current prices—but the cigarette smell in a smoke free facility shouldn’t exist. It was, unfortunately, the only thing I could concentrate during my entire stay."
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