Crossville - Harriman Resorts

"My stay here was absolutely awful. I specifically requested a first-floor room when making my reservation, but upon arrival I was placed on the third floor. I was told there were no first-floor rooms available, despite the parking lot being nearly empty. During my five-day stay (Monday through Friday), I received no housekeeping or room service at all. On top of that, the air conditioning in the room did not work properly the entire time, which made the stay extremely uncomfortable. To make matters worse, on the final day, the TV stopped working completely due to what appeared to be a cable or internet outage—so no television either. For the price paid, this was completely unacceptable. The breakfast was also very disappointing—exact same low-quality options every day: turkey patties, artificial eggs, and waffles. Overall, this was not even close to a good hotel experience. There are far better places to stay. I would not return."

"Breakfast was fine"

"Do not fall for the "cash option" to get a better rate if there is a chance you have to check out early- you won't get a refund! The place was average for a cheap hotel- bed was comfortable, it could use another table, unless you want your dinner plate on your computer, but I had to check out 4 days early and was refused a refund for the cash I paid for the last week I was there. Beware!"

"Front desk staff was very kind and helpful."

"Large rooms"

"Terrible shower and put in a handicap room where the bathroom floor is rhe samw as the shower floor, nothing you have to step over. No phone in the room and workers behind the counter were always outside the doors smoking. I wouldnt recommend this place"

"We didn't eat breakfast there because everything was dirty.The room had brown stuff all over the walls and it wasn't stained. The bathroom was clogged with hair. If you like, I have pictures, it was absolutely disgusting."

"Guy at front desk couldn’t find my reservation. Wanted me to just pay again. After 30 minutes with hotels.com he finally found it. Not apologetic or polite. Won’t be back. "

"Great, well maintained, conscientious staff. Breakfast was better than other comfort inns we stayed at. Breakfast manager obviously cares. "