"The room was great, a mostly well-renovated older hotel with a rustic wood theme now. Toilet could have used an update, and sink needed a snake - drained very slowly. But our only real complaint was the service at the front counter when we arrived about 5:30pm. There was no-one at the front counter at first, just a sign saying to call 2 phone #s. So we called both before he walked out from the office, a bell might have been faster. This man took a long time trying to find our reservation, and then told us we had no reservation! Then I explained I'd called a few days earlier to confirm and was told (rudely) that if I had an Expedia confirmation # we had a room and he didn't have to look it up. Standing in the lobby I offered to read him the confirmation #... he looked on his computer again and amazingly found our reservations. No apology, no explanation, just 'cash or charge' next. Nice quiet night in the room, good a/c, and nice and clean. We didn't take advantage of the lobby breakfast in the morning (not having too much confidence in it), then the lady at the counter taking our key cards in the morning was very nice."
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