All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.More informationOpens in a new window
The property was clean,and fine,some of the surrounding areas was not,there's no place near to dine out,or eat breakfast but at the hotel, there's no swimming pool to relax around and enjoy.
Willie
Stayed 2 nights in Feb 2024
Response from Michelle G. - Digital Marketing Specialist on 21 May,2024
Thank you for your review! We’re happy you enjoyed your stay and will forward your feedback to management. Come back to enjoy the pool next to Lava Links Golf Club.
The Scarlett Pearl is a very nice hotel and casino. No fee for parking. Excellent food in all the restaurants. Was crowded in the casino due to it being a weekend. Security and cashier staff very courteous.
Deborah
Stayed 2 nights in May 2024
Response from Michelle G. - Digital Marketing Specialist on 21 May,2024
Thank you for your review, Deborah! We’re happy you enjoyed your stay and will forward your feedback to management. Come back to enjoy anytime!
The level of hospitality was exceptional, from valet, to check in, to gaming, and to dining. The only criticism I have is that they need more concierge service.
Tamara
Stayed 3 nights in May 2024
Response from Michelle G. - Digital Marketing Specialist on 21 May,2024
Thank you for your review, Tamara! We’re happy you enjoyed your stay and will forward your feedback to management. Come back to enjoy anytime!
10/10 Excellent
Michele
Travelled with family, Travelled with family and small children
Security is posted at the elevators and you have to show your ID and room key before gaining access to the elevators. Ok, I understand their safety/fire marshall concerns. But, I had to show my ID to the same guards every time. You'd think they would wave you through after the 2nd or 3rd time you walked up to them. Also, my friend had to be added to my room as a guest and show her ID to gain entry to the elevators even though she was visiting my room while I showered before dinner. Quite the hassle.
William
Stayed 1 night in May 2024
Response from Michelle G. - Digital Marketing Specialist on 15 May,2024
Thank you for your review, William! We’re happy you enjoyed your stay and appreciate your patience with our security as they ensure the safety of all hotel guests. We hope you give us another chance in the future.
We had an excellent stay, would definitely go back again. Beautiful view from the 14th floor with floor to ceiling windows and bright room. Everything was very clean and comfy bed. Security here is exceptional! The food was also very good. No complaints.
Lori
Stayed 3 nights in Apr 2024
Response from Michelle G. - Digital Marketing Specialist on 8 May,2024
Thank you for your review, Lori! We’re happy you enjoyed your stay. Come back to enjoy anytime!
Room was very nice and staff was very helpful and friendly.
Nancy
Stayed 1 night in May 2024
Response from Michelle G. - Digital Marketing Specialist on 8 May,2024
Thank you for your review, Nancy! We’re happy you enjoyed your stay. Come back to enjoy anytime!
8/10 Good
Denise
Travelled with group
3 May,2024
Staff was friendly, food was great.. entertainment was great!! Went for my Birthday weekend.
Overall it was girls trip and we really enjoyed 😀
Denise
Stayed 2 nights in Apr 2024
Response from Michelle G. - Digital Marketing Specialist on 8 May,2024
Thank you for your review, Denise! We’re happy you enjoyed your stay. Come back to enjoy anytime!
10/10 Excellent
Sherry
Travelled with family
2 May,2024
Beautiful high-end resort service hotel for a very reasonable price (May 2024). Everything was absolutely fabulous.
Con: Better instructions needed at check-in on needing the room key and that each guest must show ID each time you pass the attendant desk for the elevators and also how to use the room key on the keypad in elevator (which is at the bottom instead of the top of the numbers) and then pressing your floor while keypad is activated. It took us several tries to activate the floor number. I love that they do this for our security tho. Self parking garage needs a sign in the lobby for the exit to garage elevator. Not everyone uses valet parking. Maybe we missed it, but we didn’t find one and had to go back and ask for directions.
Overall, we were highly satisfied with the property and the room was spacious and wonderful. We didn’t visit the casino or restaurants, but they were Las Vegas style in beauty and cleanliness.
Sherry
Stayed 1 night in May 2024
Response from Michelle G. - Digital Marketing Specialist on 8 May,2024
Thank you for your review, Sherry! We’re happy you enjoyed your stay. Come back to enjoy anytime!
The security staff at the elevators were unfriendly
Rosa
Stayed 1 night in Apr 2024
Response from Michelle G. - Digital Marketing Specialist on 18 May,2024
Thank you for your review! We’re disappointed about your experience and will forward your feedback to management. We hope you give us another chance in the future.
8/10 Good
Martin
28 Apr,2024
Martin
Stayed 1 night in Apr 2024
Response from Michelle G., Digital Marketing Specialist on 18 May,2024
Thank you for your review! We’re happy you enjoyed your stay. Come back to enjoy anytime!
Our only complaint was the bed; mattress did not offer any support. It was just way to soft.
Sue
Stayed 3 nights in Apr 2024
Response from Michelle G. - Digital Marketing Specialist on 27 Apr,2024
Thank you for your review, Sue! We’re happy you enjoyed your experience and will forward your feedback to management to ensure a good night's sleep in the future.
Thanks to the woman at registration (sorry we did not get her name), we had an absolutely beautiful, spacious room with a gorgeous water view. The room was extre.ely comfortable. Great security in the hotel. Special shout out to Vincent who served us at the Under the Oak Cafe - very attentive and friendly. Only negative is the shower - door is on the wrong end and would be very difficult to get in and out of. Nothing to grab on to.
Anthony
Stayed 1 night in Apr 2024
Response from Michelle G., Digital Marketing Specialist on 20 Apr,2024
Thank you for your review! We’re happy you enjoyed your stay and will forward your feedback to management. Come back to enjoy anytime!
Its beautiful. All of the staff is friendly and helpful. We were on the 3rd floor and it smelled of strong cigarette smoke. Next time we are there i will make sure we are on the 15th floor or above.
Sherrie
Stayed 1 night in Apr 2024
Response from Michelle G. - Digital Marketing Specialist on 18 Apr,2024
Thank you for your review! We’re happy you enjoyed your stay. Come back to enjoy anytime.
Response from Michelle G. - Digital Marketing Specialist on 18 Apr,2024
Thank you for your review, Kandis! We’re happy you enjoyed your stay. Your feedback is important and will be forwarded to management so we can ensure a better experience during our next visit. Come back, anytime!