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Reviews of Hilton Dalian

5 out of 5
Hilton Dalian
No.1 Gangpu Road, Zhongshan District, Dalian, Liaoning

Reviews

8.8

Excellent

Rating 10 - Excellent. 43 out of 81 reviews" "
Rating 8 - Good. 27 out of 81 reviews" "
Rating 6 - Okay. 7 out of 81 reviews" "
Rating 4 - Poor. 3 out of 81 reviews" "
Rating 2 - Terrible. 1 out of 81 reviews" "

9.2/10

Cleanliness

8.8/10

Staff & service

9.0/10

Amenities

8.8/10

Property conditions & facilities

9.4/10

Eco-friendliness

Reviews

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
We had hope to get rooms next to each other or connecting rooms because of our big family and young children. They said there weren't any available but we saw that our next door rooms were empty...
Stayed 1 night in Aug 2020

10/10 Excellent

Hui

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Hotel But Time To Upgrade
We enjoyed our stay very much, especially the swimming pool and hot tub. The staff was very friendly and helpful from the beginning of our stay to the end. Because of the coronavirus, I was anxious to see how they handled the buffet. I couldn’t see much change other than everyone being masked and sanitizer being available. I would recommend sanitizer be on each table, just like salt and pepper, because everyone is touching the handles of the dishes being presented. I also noticed a few things that need changing: first, this hotel has those old combination alarm clocks/phone chargers that no longer fit any kind of phone and there was no usb charger. Second, but this just might be me, I was surprised that there was no ledge in the toilet to place your phone on. Finally, the drain of our shower didn’t work very well and the water seeped out onto the bathroom floor. I also noticed in the men’s shower at the pool, that a grate had been removed to clean hair out from the drain but not replaced, meaning a guest had done it.
Stayed 2 nights in Jul 2020

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location ,cleanliness, staff friendly ,comfortable
Stayed 4 nights in Oct 2019

6/10 Okay

Verified traveller

Stayed 2 nights in Sep 2019

8/10 Good

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
The web site listed my room as a harbor view corner suite but there was only a small sliver of water visible from my room, not at all as expected. Also, the web site listed a hotel shuttle was available. The web site did not list that it was free so I expected a reasonable fee but when I inquired about the hotel shuttle I was told they do not have one but they could schedule a hotel car for 380RMB which is a ridiculous price, again not at all as expected. Very disappointing for a Hilton. The hotel restaurants were great, the staff was great and the live music was awesome so overall it was a decent stay.
Stayed 4 nights in Sep 2019

10/10 Excellent

Guoning

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2018
Response from MarCom on 30 Oct,2018
Thank you for choosing Hilton Dalian for your recent stay, and taking the time to share your experience with us. It is our great honor to have you as our guest. I am so glad to know that you found our hotel as amazing hotel, which will be a big encourage for our team. Thank you for your positive detailed information that has been shared with department heads. Again, thank you for your recommendation. My team and I look forward to welcoming you back soon.

10/10 Excellent

Oi Lan Ellen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The best hotel in Dalian
Enjoy my stay at Hilton
Stayed 2 nights in Oct 2018
Response from Michelle Zhuang on 23 Oct,2018
Thank you for choosing Hilton Dalian for your recent stay, and taking the time to share your experience with us. It is our great honor to have you as our guest. I am so glad to know that you found our hotel as comfortable hotel with great service, which will be a big encourage for our team. Thank you for your positive detailed information that has been shared with department heads. Again, thank you for your recommendation. We look forward to welcoming you back soon.

8/10 Good

YingKwan, Hong Kong

Liked: Cleanliness, staff & service, room comfort
No USB plug in room
Overall is good but there is no USB plug for phones charger In the room, I saw a lot of hotel has it but not in this hotel. Since this Hilton is a bit far and can’t find any electronic store available.
Stayed 2 nights in Oct 2018
Response from Michelle Zhuang on 19 Oct,2018
Thank you for choosing Hilton Dalian for your recent stay, and taking the time to share your experience with us. We apologize for the inconvinience, your comment has been shared with our departments. Currently our lobby has a power bank that provides to-go chargers at very low cost. There is also a shopping mall within 10 mins walking that sells electronic device and that our concierge is more than happy to arrange tranportation to take you. Again, thank you for your recent visit to Hilton Dalian. We look forward to welcome you back soon.

10/10 Excellent

Guozhou

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2018

10/10 Excellent

Jozette

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The heart of Dalian
The staff were lovely and helpful, they really paid a lot of attention to each and every guest. I was only there for one night but I would definitely return.
Stayed 1 night in Jul 2018

10/10 Excellent

jaime, henrico VA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel across from the great convention cente
The best hotel inDalian considering the incredible price per night. The breakfast is legendary. Super clean and modern
Stayed 4 nights in Apr 2018

10/10 Excellent

CHARLES

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Booked the Night for a stay for my 1st wedding anniversary. We had a fantastic view of the Harbor and Harbor Square. The breakfast was probably of the best quality and selection that I have ever had in any hotel that I have stayed at. It was top notch. Because it was our anniversary the hotel staff even delivered a small congratulatory cake to our room, on the house. It was a very nice stay overall and will recommend this hotel to friends and acquaintances in the future.
Stayed 1 night in Sep 2017
Response from Kevin Zhang on 8 Jan,2018
Dear Charles, Thank you for choosing Hilton Dalian for your anniversary stay, and taking the time to share your experience with us. It is our great honor to have you as our guest. I am glad to know that you fully enjoyed your stay with us for your 1st wedding anniversary, especially you love the oceanfront view room and amazing breakfast. Thank you for your recommend for our hotel. The whole team will consistently deliver excellent service for each guest in the future. Again, thank you for your recent visit. We look forward to welcoming you back soon. Best regards.

10/10 Excellent

Margaret, Townsville, Australia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Extremely highly recommended
The stay was marvelous from the moment we arrived. Staff were all very pleasant and helpful particularly with helping us get around as we didn't speak Chinese. Breakfast in the hotel was the best ever with everything to choose from, from Chinese to Japanese, to Continental to Western style breakfast. Beautiful sea view from the room and a lovely board-walk right across the road. I was there was a conference and the conference centre was across the road (is also a theatre). Although on the edge of the city, it was easy to get around. Taxis are their main form of transport and were fairly cheap to use. Bus, train and tram lines were also within walking distance of the hotel.
Response from Kevin Zhang on 8 Jan,2018
Thank you for choosing Hilton Dalian for your recent stay, and taking the time to share your experience with us. I am glad to know that you fully enjoyed your stay with us on hotel great room view and excellent breakfast. Your positive feedback will be shared with team members for encouragement to deliver flawless service in the future. Again, thank you for your recent visit to our hotel. We look forward to welcoming you back Hilton Dalian. Best regards.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was pretty nice though my room didn't seem to get as cool as I set it to be. Linens were not as premium as some of the other hotels we stayed at. Other than that it was a good stay.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
wish i could stay longer
Very nice hotel and location - too bad the stay was so short

8/10 Good

Fliger, Beijing

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel close to harbor
Pros: 1. Hotel staff are professional and warm hearted. 2. Very close to harbor and I can walk several minutes to hotel after I arrive Dalian by ship. 3. Convenient to call taxis. Cons: 1. The ocean view is not that good and I can only see a limited view of the harbor from my corner room. Maybe it's better if the room is at the front instead of back.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
universal environment among the locals...be onesel
As a hectic traveller for conference...the place, space and location offers a retreat...some peace..

8/10 Good

Andrew, Dalian, Liaoning, China

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel in a future hotspot
Very nice hotel. I had been looking forward to spending some time there as it is very new. Nice to try something new. The hotel was very comfortable, and the food at the restaurants very tasty. I'd recommend anyone to try out, so long as they don't mind extended waits for taxis. The staff were also helpful, and quick to work. I would definitely consider going back. But I had three experiences I did not like: 1 - The hotel, while in an area that will be ***in a few years*** a popular location, is very inconvenient. They are able to call taxis, but they take forever to arrive. The hotel is located "near" downtown, but is not in fact in downtown. Keep this is mind when booking. I booked knowing this, but did not anticipate such long waits for taxis. I imagine this problem will lessen in a few years when there is more traffic in the area. 2 - My room (1625) had quite a bit of mold right at the entrance on the wood paneling that backs the shower. I imagine there is a water leak due to poor construction quality. Not really a true health issue to short term travelers, but a health issue never the less. I noticed in the shower floor that something had been done, probably to fix the leak. If they fixed that, I do not understand why they have yet to replace the moldy panel. It is unsightly. 3 - WiFi is not free. ~$15 a day (100RMB). This may be a general thing in all Hilton hotels, I am not sure, but needs to be mentioned. Hotels should not be charging for WiFi. It is 2012.

10/10 Excellent

MASAKAZU

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
港湾近く、綺麗な場所です。
Stayed 3 nights in Jan 2024
Response from Hilton Dalian on 22 Mar,2024
Dear Guest, thank you for taking the time to share your feedback about your recent stay at Hilton Dalian. We are very delighted that you generally enjoyed our overall image, especially for high value, excellent service and clean room. We will continue to strive in delivering quality services and hope to welcome you back soon in the future!

10/10 Excellent

Inje

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2024

10/10 Excellent

JINYANG

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Dec 2023

10/10 Excellent

Taehwan

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
좋습니다
위치가 시내에서 조금 떨어져있지만 택시로 이동이 편하고 저렴해서 전혀 문제가 되지않았습니다
Stayed 1 night in Oct 2023

10/10 Excellent

TAEJIN

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023

10/10 Excellent

MIYEON

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
깔끔하고 좋았어요~
Stayed 1 night in Oct 2023

8/10 Good

Junko

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Aug 2021

8/10 Good

Peng

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
还不错
整体很好，服务热情，只是酒店旁边在进行海底隧道施工，比较吵
Stayed 1 night in Jul 2021

8/10 Good

Ronald

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great view, fast service
Book a room with sea view, it’s worth the extra. Breakfast was good, but missed cheese and salmon, normally available at Hilton.
Stayed 1 night in May 2021

4/10 Poor

Verified traveller

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
很差的一次住宿，不是很满意
Stayed 1 night in Dec 2020

10/10 Excellent

Toru

Stayed 1 night in Jun 2020

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, room comfort
화장실 문이 안열려서 사람을 불러야했던거 빼고는 다 괜찮았다
Stayed 1 night in Dec 2019

10/10 Excellent

Heewon

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2019

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, amenities, property conditions & facilities
大変よかったが日本語を話せるスタッフがいれば、もっとよかった。
Stayed 2 nights in Nov 2019

10/10 Excellent

youngin

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
힐튼 다롄 너무 좋습니다
룸컨디션 조망 아주 훌룡하고 깔끔한 레스토랑 로비 너무 만족했습니다.
Stayed 1 night in Oct 2019

10/10 Excellent

Carl Erik

Stayed 2 nights in Nov 2019

10/10 Excellent

Verified traveller

Travelled with family, Business traveller
Liked: Cleanliness, amenities, property conditions & facilities
日本語を話せるスタッフが一人もいないので不便だった。
Stayed 2 nights in Oct 2019

6/10 Okay

Takeshi

Liked: Cleanliness, property conditions & facilities, room comfort
ヒルトンには相応しくないホテル
国際展示場の正面にあって、海が見渡せる環境は良かったのですが、商業視察が無く、中心地から離れているため、観光には向いているとは思いません。ヒルトンなのに英語が通じず、チェックインも時間がかかり、フラストレーションがたまりました。ヒルトンブランドをもっと大事にして欲しいと思います。
Stayed 1 night in Sep 2019

10/10 Excellent

BAEGEN

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2019

10/10 Excellent

foundation

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2019

6/10 Okay

Verified traveller

Liked: Staff & service
服务号，环境好。
酒店位置好，服务好，早餐好吃。
Stayed 1 night in Jul 2019

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
石鹸類がありませんでした
Stayed 2 nights in Jun 2019
Response from marcom on 5 Jul,2019
Thank you for choosing Hilton Dalian for your recent stay, and taking the time to share your experience with us. It is our great honor to have you as our guest. I have noticed that your guestroom was not equipped with the proper amenities. Please accept my sincere apology for the inconvenience you experienced. Your feedback has been shared with all departments to take immediate action for improvement. Enhancement training for team members on service skill and sense. It is our great honor to have you as our guest. We look forward to welcoming you back to Hilton Dalian to make it right for your next visit.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
服务周到，房间够大，干净。
整体服务不错，房间打扫也很到位。早餐种类丰富。就是被安排在电梯口 有点吵。
Stayed 2 nights in May 2019

6/10 Okay

young-kyun

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in May 2019
Response from marcom on 10 May,2019
Thank you for choosing Hilton Dalian for your recent stay, and taking the time to share your experience with us. I am so sorry to know that you did not fully enjoy your stay with us. Please accept my sincere apologies for the inconvenience caused. Please feel free to share more information with us via expedia.com. We look forward to welcoming you back.

8/10 Good

CHANGMO

Liked: Room comfort
괜찮아요
굳이 전망 방은 안해도 될것 같음
Stayed 2 nights in Mar 2019
Response from marcom on 5 May,2019
Thank you for choosing Hilton Dalian for your recent stay, and taking the time to share your experience with us. We are sorry to know that you didn't fully enjoy your stay. Please do not hesitate to share more information with us. Looking forward to welcoming you back soon.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
素晴らしいロケーション
二泊させていただきました。朝食が大変おいしく、部屋も清潔に掃除も行き届いておりましたが、 せっかくのロケーションもガラスの汚れが気になりました。
Stayed 2 nights in Mar 2019
Response from marcom on 2 Apr,2019
Thank you choosing Hilton Dalian as your recent stay and taking your time sharing with us for your experience. I am sorry to know that you did not fully enjoy your stay with us due to the stained windows. Please accept my sincere apologies for the inconvenience caused. I have spoken to the Executive Housekeeper and was told that the hotel windows are cleaned twice annually usually in spring and fall. Thank you for your comments again; my team and I are looking forward to seeing you soon.

10/10 Excellent

MIN

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
화장실도 넓고 가격도 저렴하고 좋아요!
Stayed 1 night in Feb 2019
Response from marcom on 22 Mar,2019
Thank you for choosing Hilton Dalian for your recent stay, and taking the time to share your experience with us. I am so glad to know that you have enjoyed our guest room and acknowledgement in terms of price/value. At Hilton, all of our team members strive to provide the best service to every one of our guest. Your comments have been shared with all department heads for encouragement. Again, thank you for your recommendation for Hilton Dalian. We look forward to welcoming you back soon.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
施設が気に入った
港湾広場駅から徒歩１０分ぐらいですが、非常にわかりにくく見つからないので、コンラッドを目指してください。コンラッドと隣り合わせです。最低価格の部屋にもかかわらずシャワーやトイレは個室で、カーテンも電動など非常に機能的です。個人的にはレストランやバーが気に入りました。高価格でなければ夏場にも泊まりたいと思います。
Stayed 2 nights in Feb 2019
Response from marcom on 22 Mar,2019
Thank you for choosing Hilton Dalian for your recent stay, and taking the time to share your experience with us. We appreciated your positive feedback very much. We are also glad to know that you fully enjoyed your stay with us and took the opportunity to experience our hotel facilities and dining. Your comments have been shared with all department heads. We will always do our best to deliver high quality service based on your positive motivation. Again, thank you for your recent visit to our hotel. We look forward to welcoming you back soon.

10/10 Excellent

GRACE

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
훌륭함
전경과 실내환경이 아주 좋았습니다. 다시 묵고 싶은 호텔입니다
Stayed 3 nights in Jan 2019
Response from marcom on 22 Mar,2019
Thank you for choosing Hilton Dalian for your recent stay and taking the time to share your experience with us. It is our great honor to have you as our guest. I am so glad to know that you found our hotel as a comfortable hotel with great view and service, which is a big encourage for our team. Thank you for your positive and detailed comment that has been shared with department heads. Again, thank you for your recommendation. We look forward to welcoming you back soon.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Jan 2019
Response from marcom on 22 Mar,2019
Thank you for choosing Hilton Dalian for your recent stay and taking the time to share your experience with us. It is our great honor to have you as our guest. We are glad you have enjoyed your stay with us. We look forward to welcoming you back soon.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Value for money
Stayed 3 nights in Jan 2019
Response from marcom on 22 Mar,2019
Thank you for choosing Hilton Dalian for your recent stay, and taking the time to share your experience with us. I am glad to know that you fully enjoyed your stay with us especially with the room’s stunning view and facilities. Your positive feedback will be shared with our team members as encouragement and motivate them to deliver flawless service in the future. Again, we are glad you have enjoyed your stay. We look forward to welcoming you back to Hilton Dalian.

10/10 Excellent

SEUNG JIN

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
출장이었지만 가족.커플과 숙박하기도 좋은 호텔이었어요 룸도 깨끗하고 바다뷰도 좋았습니다 대련 시내 구경을 나갈때 위치도 좋은거 같아요~
Stayed 1 night in Dec 2018
Response from marcom on 22 Mar,2019
Thank you for choosing Hilton Dalian for your recent stay, and taking the time to share your experience with us. I am glad to know that you fully enjoyed your stay with us especially with the room’s stunning view and excellent facilities. Your positive feedback will be shared with our team members as encouragement and motivate them to deliver flawless service in the future. Again, we are glad you have enjoyed your stay. We look forward to welcoming you back to Hilton Dalian.