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Nice clean room with microwave, TV, fridge. Access to hwys. Staff was helpful and pleasant. Enjoyed my stay.
Brenda
Stayed 5 nights in May 2024
Response from James Triplett on 14 May,2024
Thank you for you wonderful feedback. We are thrilled to hear that you enjoyed your stay, our cleanliness, and that our staff was so friendly and helpful. We look forward to welcoming you back again soon.
We arrived late, front door was locked. No instructions on how to use the telephone to call lobby. The phone was grungy and filthy to handle.
Victoria Tham
Stayed 1 night in May 2024
Response from James Triplett on 8 May,2024
We are saddened to see your disappointment during your arrival. Our top priorities are providing an exceptional guest experience, the highest level of cleanliness, and ensuring the safety of our guests. As a safety precaution for our employees and guests the front doors to our hotel are locked between 11pm – 5am. Our sign is posted on our front doors and we apologize for any inconveniences that you experienced during the process of calling our front desk. Your feedback is valuable and we will strive to improve our processes. We hope to welcome you back again soon.
10/10 Excellent
Cherelyn, Tooele
4 May,2024
Liked: Amenities
Great location. Loved with pool and gold plus court for kids to play. Brkfst was grt with hot and cold lots of variety to choose from
Cherelyn
Stayed 1 night in May 2024
Response from James Triplett on 7 May,2024
Thank you for your wonderful review. We are pleased to see that you enjoyed your stay, our location, and delicious breakfast - a perfect way to start your day. Also pleased to hear that you and your family enjoyed our pool area and sport court during your stay! It was a pleasure having you as our guests and we look forward to welcoming you back again soon.
Thank you for your wonderful feedback. We are delighted to see that you and your family enjoyed a fantastic stay and that our accommodations and amenities met your needs. We are also pleased to hear that your kids loved our putt putt and pool area - definitely guest favorites! Thank you for choosing our hotel, we look forward to welcoming you back again soon.
The check in process was easy and the property and room were in great condition and clean.
Kristen
Stayed 1 night in Apr 2024
Response from James Triplett on 23 Apr,2024
Thank you for your wonderful review. We are pleased to hear that you enjoyed a smooth and easy check-in process and the cleanliness of our hotel. It was a pleasure having you as our guest and we look forward to welcoming you back again soon.
Great Property. Staff is always awesome, Breeakfast was great. Very Clean and Ground were so nice.
Melonie
Stayed 1 night in Dec 2023
Response from James Triplett on 19 Apr,2024
Thank you for your wonderful review. We are pleased to see that you enjoyed your stay, our cleanliness, and our delicious breakfast - a perfect way to start your day! Our amazing staff always strives to go the extra mile for our guests and I am thrilled to see they were so wonderful throughout your stay. We look forward to welcoming you back again soon.
Staff was very nice. Breakfast was good. The bed was not the most comfortable, but the room was nice and large!
Karen
Stayed 2 nights in Apr 2024
Response from James Triplett on 16 Apr,2024
Thank you for taking the time to leave your wonderful feedback. We are pleased to hear that you enjoyed our spacious rooms, our delicious breakfast, and that our staff was so friendly. We hope to welcome you back again soon.
I felt very safe at the property. Plus, the breakfast was delicious!
maria
Stayed 2 nights in Apr 2024
Response from James Triplett on 16 Apr,2024
Thank you for your wonderful feedback. We are delighted to see that you enjoyed your stay and our delicious breakfast - a perfect way to start your day! We hope to welcome you back again soon.
10/10 Excellent
Carmina
12 Apr,2024
Liked: Cleanliness
Carmina
Stayed 1 night in Apr 2024
Response from James Triplett on 16 Apr,2024
Thank you for your wonderful rating. We are thrilled to see that you enjoyed an excellent experience. We look forward to welcoming you back again soon.
I stayed here with my kids. The price was good, breakfast had several options, and the staff was all very friendly. If we need to stay in this corner of the DFW metro again, we'd stay here.
Mark
Stayed 3 nights in Apr 2024
Response from James Triplett on 11 Apr,2024
Thank you for your wonderful review. We are delighted to see that you and your children enjoyed a comfortable stay, our delicious breakfast, and that our staff was so friendly. It was a pleasure having you as our guests and we look forward to welcoming you back again soon.
Thought the hotel was very clean. It seems like newer hotel. My AC was making a loud noise, that they didn’t fix. Had to move my room, as I was awoken from the kids, running in the room above me. They only do housekeeping upon request. I would definitely recommend this hotel to my friends.
Shelley
Stayed 3 nights in Apr 2024
Response from James Triplett on 12 Apr,2024
Thank you for your wonderful feedback. We are happy to see that you enjoyed your overall stay and the cleanliness of our hotel. We apologize for any inconveniences you encountered with your AC or noise during your stay. Your insights are valuable to us, and they provide an opportunity for improvement. We appreciate your recommendation and hope to have the pleasure of welcoming you back soon!
The checkin was fast, the room was clean, the breakfast was good.
John
Stayed 3 nights in Apr 2024
Response from James Triplett on 5 Apr,2024
Thank you for your wonderful review. We are pleased to hear that you enjoyed a smooth and quick check-in process, the cleanliness of our hotel, and our delicious breakfast! We look forward to welcoming you back again soon.
10/10 Excellent
Erika
Travelled with family
30 Mar,2024
Liked: Amenities
The staff was very courteous & the property was clean.
Erika
Stayed 1 night in Mar 2024
Response from James Triplett on 2 Apr,2024
Thank you for your wonderful review. We are thrilled to see that you enjoyed your stay, our cleanliness, and that our staff was so great! We hope to welcome you back again soon.
Thank you for taking the time to leave your 5-star rating. We are pleased to see that you enjoyed your stay. We look forward to welcoming you back again soon.
The facility was clean, modern, and quiet. It was in a great location accessable to restaurants, shopping, and major highways.
Wendell
Stayed 1 night in Mar 2024
Response from James Triplett on 27 Mar,2024
Thank you for your wonderful feedback. We are pleased to see that you enjoyed your stay, our cleanliness, and our location. We look forward to welcoming you back again soon.
Thank you for your wonderful feedback. We are thrilled to see that you enjoyed your stay and the cleanliness of our hotel. We hope to welcome you back again soon.
Thank you for your wonderful review. We are thrilled to hear that you enjoyed your stay and the cleanliness of our hotel. We look forward to welcoming you back again soon.
Thank you for your fantastic review. We are thrilled to see that you enjoyed your stay and that our staff was so wonderful and welcoming. We look forward to welcoming you back again soon.
10/10 Excellent
Donald
29 Feb,2024
Donald
Stayed 1 night in Feb 2024
Response from James Triplett on 21 Mar,2024
Many thanks for your wonderful rating. We are delighted to see that you enjoyed your stay at the Hampton Inn & Suites Dallas Plano/East! We look forward to welcoming you back again soon.
We were in the Garland area for a cheer competition. This hotel was awesome! The last hotel we stayed at up here the showers were cold, and it was awful. This hotel had really good hot showers, the room was super spacious, the hallways, quiet, just all around an awesome property.
Tawna
Stayed 1 night in Feb 2024
Response from James Triplett on 20 Feb,2024
Thank you for choosing the Hampton Inn & Suites Dallas/Plano-East while in town for your cheer competition. We are thrilled to hear that you enjoyed an excellent experience and our accommodations and amenities met your needs. It was an absolute pleasure having you as our guests and we look forward to welcoming you back again soon.
10/10 Excellent
Eduardo
11 Feb,2024
Eduardo
Stayed 1 night in Feb 2024
Response from James Triplett on 13 Feb,2024
Thank you for your wonderful rating. We are delighted to see that you enjoyed an excellent experience! We look forward to welcoming you back again soon.
The air conditioner was extremely loud and made weird noises. Had I not been so exhausted I would have asked to switch rooms. Otherwise nice stay.
Jean
Stayed 1 night in Feb 2024
Response from James Triplett on 13 Feb,2024
Thank you for your wonderful feedback. We sincerely want all of our guests to have a comfortable and restful experience when staying with us, as guest comfort and satisfaction are our main priorities. We would have been more than happy to notify our team members that you were experiencing this issue with your AC unit and help make your transition to a new suite smooth and easy as possible. We are grateful for you as our guest and we hope to welcome you back again in the future.
10/10 Excellent
Irfan, Round Rock
2 Feb,2024
Irfan
Stayed 1 night in Feb 2024
Response from James Triplett on 20 Mar,2024
Thank you for your wonderful rating. We are thrilled to see that you enjoyed your stay. It was a pleasure having you as our guest and hope to welcome you back again soon.
Thank you for your wonderful review. We are pleased to see that you enjoyed your stay at the Hampton Inn & Suites Dallas/Plano-East! We look forward to welcoming you back again soon.
10/10 Excellent
Jeremy
Business traveller
9 Jan,2024
Liked: Cleanliness, staff & service
Jeremy
Response from James Triplett on 10 Jan,2024
Thank you for your 5-star rating. We are pleased to see that you enjoyed your stay at the Hampton Inn & Suites Dallas/Plano-East! We look forward to welcoming you back again soon.
Thank you for your wonderful review. We are pleased to see that you enjoyed an excellent experience. We look forward to welcoming you back again soon.
2/10 Terrible
Derek
4 Jan,2024
Derek
Stayed 1 night in Dec 2023
Response from James Triplett on 8 Jan,2024
We are saddened to see your disappointment in your recent experience. Please contact us directly, so that we can discuss your experience in more detail. We hope to welcome you back again soon.
We really enjoyed our stay. Big rooms and a great cleaning staff.
Desiree
Stayed 2 nights in Dec 2023
Response from James Triplett on 8 Jan,2024
Thank you for your wonderful feedback. We are delighted to see that you enjoyed a clean and comfortable stay in our spacious suites and that our staff was so great! We look forward to welcoming you back again soon.
8/10 Good
IRFAN
3 Jan,2024
IRFAN
Stayed 1 night in Dec 2023
Response from James Triplett on 8 Jan,2024
Thank you for your great rating. We hope to welcome you back again soon.
10/10 Excellent
Juan
2 Jan,2024
Juan
Stayed 1 night in Dec 2023
Response from James Triplett on 24 Jan,2024
Thank you for your 5-star rating. We are thrilled to see that you enjoyed an excellent experience. We look forward to welcoming you back again soon
Thank you for your great rating. We hope to welcome you back again soon.
10/10 Excellent
Darlene
Travelled with partner
27 Dec,2023
Liked: Amenities
My husband and I enjoyed our stay very much. The room was so nice and the breakfast was delicious with so many options to choose from. The location was perfect for the different places we needed to go while we were in Dallas. I would highly recommend this hotel. Very clean and a very nice hotel.
Darlene
Stayed 2 nights in Dec 2023
Response from James Triplett on 27 Dec,2023
Thank you so much for taking the time to share your positive experience with us. We are thrilled to hear that you and your husband enjoyed your stay, from the comfortable room to the delicious breakfast options. It's wonderful to know that the hotel's location suited your needs in exploring Dallas. We truly appreciate your recommendation and kind words about the cleanliness and overall quality of our hotel. It was our pleasure to have you as our guests, and we hope to welcome you back for another enjoyable stay in the future.
Thank you for your 5-star rating. It brings us joy to know that you had a delightful experience during your visit. We look forward to welcoming you back again soon.
10/10 Excellent
Yoko
26 Dec,2023
Yoko
Stayed 1 night in Dec 2023
Response from James Triplett on 27 Dec,2023
We are grateful for your 5-star rating. We are happy to see that you had an outstanding experience. We can't wait to have the pleasure of welcoming you back soon.
We appreciate your 10-star rating. It brings us great joy to know that you had a fantastic experience. We look forward to welcoming you back again soon.
It was overall a great stay. A good and safe area. It was quick and easy to check in.
We didn’t get much sleep because of the person next door being loud. I know it’s not the hotel’s fault but it did seem in the quiet of the night that the walls are thin.
Cynthia
Stayed 1 night in Dec 2023
Response from James Triplett on 12 Dec,2023
Thank you for your wonderful feedback. We are happy to see that you enjoyed your overall stay, a smooth check-in process, but recognize that your time with us could have been even more perfect. We would have been happy to contact the noisy guests if you had notified the front desk that you were experiencing this issue at the time; we apologize for any inconveniences that you experienced. We sincerely want all of our guests to have a comfortable and restful experience when staying with us and enjoy their stay to the fullest. We hope to welcome you back again soon.
6/10 Okay
Clifford
Business traveller
7 Dec,2023
Clifford
Stayed 1 night in Dec 2023
Response from James Triplett on 12 Dec,2023
Thank you for your feedback. Please contact us directly, so that we can visit about your experience in more detail. We hope to have the opportunity to welcome you back again soon.
Great room and service. Location was ideal for our conference.
Beatriz
Stayed 1 night in Sep 2023
Response from James Triplett on 12 Dec,2023
Thank you for your wonderful review. We are thrilled to see that you enjoyed your stay, our location, and that our staff was great! We hope to welcome you back again soon.
10/10 Excellent
Miriam
4 Dec,2023
Miriam
Stayed 2 nights in Dec 2023
Response from James Triplett on 6 Dec,2023
Thank you for your wonderful rating. We are delighted to see that you enjoyed an excellent experience. We look forward to welcoming you back again soon.