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Reviews of Hampton Inn & Suites Dallas/Plano-East

2.5 out of 5
Hampton Inn & Suites Dallas/Plano-East
2813 E President George Bush Hwy, Plano, TX

Reviews

9.4

Exceptional

Rating 10 - Excellent. 777 out of 1003 reviews" "
Rating 8 - Good. 162 out of 1003 reviews" "
Rating 6 - Okay. 33 out of 1003 reviews" "
Rating 4 - Poor. 16 out of 1003 reviews" "
Rating 2 - Terrible. 15 out of 1003 reviews" "

9.6/10

Cleanliness

9.4/10

Staff & service

9.4/10

Amenities

9.6/10

Property conditions & facilities

9.4/10

Eco-friendliness

Reviews

10/10 Excellent

Shasa

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great Stay
Stayed 2 nights in Apr 2024
Response from James Triplett on 14 May,2024
Thank you for your wonderful review. We are pleased to see that you enjoyed your stay. We hope to welcome you back again soon.

10/10 Excellent

Brenda

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice clean room with microwave, TV, fridge. Access to hwys. Staff was helpful and pleasant. Enjoyed my stay.
Stayed 5 nights in May 2024
Response from James Triplett on 14 May,2024
Thank you for you wonderful feedback. We are thrilled to hear that you enjoyed your stay, our cleanliness, and that our staff was so friendly and helpful. We look forward to welcoming you back again soon.

10/10 Excellent

Shadow

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful clean property
Stayed 2 nights in May 2024
Response from James Triplett on 7 May,2024
Thank you for your wonderful review. We are pleased to see that you enjoyed an excellent experience. We look forward to welcoming you back again soon.

10/10 Excellent

Victoria Tham, Andover

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We arrived late, front door was locked. No instructions on how to use the telephone to call lobby. The phone was grungy and filthy to handle.
Stayed 1 night in May 2024
Response from James Triplett on 8 May,2024
We are saddened to see your disappointment during your arrival. Our top priorities are providing an exceptional guest experience, the highest level of cleanliness, and ensuring the safety of our guests. As a safety precaution for our employees and guests the front doors to our hotel are locked between 11pm – 5am. Our sign is posted on our front doors and we apologize for any inconveniences that you experienced during the process of calling our front desk. Your feedback is valuable and we will strive to improve our processes. We hope to welcome you back again soon.

10/10 Excellent

Cherelyn, Tooele

Liked: Amenities
Great location. Loved with pool and gold plus court for kids to play. Brkfst was grt with hot and cold lots of variety to choose from
Stayed 1 night in May 2024
Response from James Triplett on 7 May,2024
Thank you for your wonderful review. We are pleased to see that you enjoyed your stay, our location, and delicious breakfast - a perfect way to start your day. Also pleased to hear that you and your family enjoyed our pool area and sport court during your stay! It was a pleasure having you as our guests and we look forward to welcoming you back again soon.

10/10 Excellent

Amanda

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location! Kids loved the putt and the pool!
Stayed 1 night in May 2024
Response from James Triplett on 6 May,2024
Thank you for your wonderful feedback. We are delighted to see that you and your family enjoyed a fantastic stay and that our accommodations and amenities met your needs. We are also pleased to hear that your kids loved our putt putt and pool area - definitely guest favorites! Thank you for choosing our hotel, we look forward to welcoming you back again soon.

10/10 Excellent

Kristen

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The check in process was easy and the property and room were in great condition and clean.
Stayed 1 night in Apr 2024
Response from James Triplett on 23 Apr,2024
Thank you for your wonderful review. We are pleased to hear that you enjoyed a smooth and easy check-in process and the cleanliness of our hotel. It was a pleasure having you as our guest and we look forward to welcoming you back again soon.

10/10 Excellent

Melonie

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great Property. Staff is always awesome, Breeakfast was great. Very Clean and Ground were so nice.
Stayed 1 night in Dec 2023
Response from James Triplett on 19 Apr,2024
Thank you for your wonderful review. We are pleased to see that you enjoyed your stay, our cleanliness, and our delicious breakfast - a perfect way to start your day! Our amazing staff always strives to go the extra mile for our guests and I am thrilled to see they were so wonderful throughout your stay. We look forward to welcoming you back again soon.

10/10 Excellent

Karen

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was very nice. Breakfast was good. The bed was not the most comfortable, but the room was nice and large!
Stayed 2 nights in Apr 2024
Response from James Triplett on 16 Apr,2024
Thank you for taking the time to leave your wonderful feedback. We are pleased to hear that you enjoyed our spacious rooms, our delicious breakfast, and that our staff was so friendly. We hope to welcome you back again soon.

10/10 Excellent

maria

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I felt very safe at the property. Plus, the breakfast was delicious!
Stayed 2 nights in Apr 2024
Response from James Triplett on 16 Apr,2024
Thank you for your wonderful feedback. We are delighted to see that you enjoyed your stay and our delicious breakfast - a perfect way to start your day! We hope to welcome you back again soon.

10/10 Excellent

Carmina

Liked: Cleanliness
Stayed 1 night in Apr 2024
Response from James Triplett on 16 Apr,2024
Thank you for your wonderful rating. We are thrilled to see that you enjoyed an excellent experience. We look forward to welcoming you back again soon.

10/10 Excellent

Mark

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I stayed here with my kids. The price was good, breakfast had several options, and the staff was all very friendly. If we need to stay in this corner of the DFW metro again, we'd stay here.
Stayed 3 nights in Apr 2024
Response from James Triplett on 11 Apr,2024
Thank you for your wonderful review. We are delighted to see that you and your children enjoyed a comfortable stay, our delicious breakfast, and that our staff was so friendly. It was a pleasure having you as our guests and we look forward to welcoming you back again soon.

10/10 Excellent

Shelley

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Thought the hotel was very clean. It seems like newer hotel. My AC was making a loud noise, that they didn’t fix. Had to move my room, as I was awoken from the kids, running in the room above me. They only do housekeeping upon request. I would definitely recommend this hotel to my friends.
Stayed 3 nights in Apr 2024
Response from James Triplett on 12 Apr,2024
Thank you for your wonderful feedback. We are happy to see that you enjoyed your overall stay and the cleanliness of our hotel. We apologize for any inconveniences you encountered with your AC or noise during your stay. Your insights are valuable to us, and they provide an opportunity for improvement. We appreciate your recommendation and hope to have the pleasure of welcoming you back soon!

10/10 Excellent

John

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The checkin was fast, the room was clean, the breakfast was good.
Stayed 3 nights in Apr 2024
Response from James Triplett on 5 Apr,2024
Thank you for your wonderful review. We are pleased to hear that you enjoyed a smooth and quick check-in process, the cleanliness of our hotel, and our delicious breakfast! We look forward to welcoming you back again soon.

10/10 Excellent

Erika

Travelled with family
Liked: Amenities
The staff was very courteous & the property was clean.
Stayed 1 night in Mar 2024
Response from James Triplett on 2 Apr,2024
Thank you for your wonderful review. We are thrilled to see that you enjoyed your stay, our cleanliness, and that our staff was so great! We hope to welcome you back again soon.

10/10 Excellent

Kumar Swamy

Liked: Cleanliness, staff & service, property conditions & facilities
Good
Stayed 2 nights in Mar 2024
Response from James Triplett on 29 Mar,2024
Thank you for taking the time to leave your 5-star rating. We are pleased to see that you enjoyed your stay. We look forward to welcoming you back again soon.

10/10 Excellent

Wendell

Travelled with partner, Travelled with group
Liked: Staff & service, amenities, property conditions & facilities
The facility was clean, modern, and quiet. It was in a great location accessable to restaurants, shopping, and major highways.
Stayed 1 night in Mar 2024
Response from James Triplett on 27 Mar,2024
Thank you for your wonderful feedback. We are pleased to see that you enjoyed your stay, our cleanliness, and our location. We look forward to welcoming you back again soon.

10/10 Excellent

Karin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean. Room was nice.
Stayed 1 night in Feb 2024
Response from James Triplett on 27 Mar,2024
Thank you for your wonderful feedback. We are thrilled to see that you enjoyed your stay and the cleanliness of our hotel. We hope to welcome you back again soon.

10/10 Excellent

Patricia

Liked: Cleanliness, staff & service, property conditions & facilities
Love the cleanliness
Stayed 1 night in Mar 2024
Response from James Triplett on 27 Mar,2024
Thank you for your wonderful review. We are thrilled to hear that you enjoyed your stay and the cleanliness of our hotel. We look forward to welcoming you back again soon.

10/10 Excellent

Kaitlin

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from James Triplett on 13 Mar,2024
Many thanks for your 5-star rating. We look forward to welcoming you back again soon.

10/10 Excellent

Carlene

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everyone greeted me each day with a smile.
Stayed 2 nights in Feb 2024
Response from James Triplett on 1 Mar,2024
Thank you for your fantastic review. We are thrilled to see that you enjoyed your stay and that our staff was so wonderful and welcoming. We look forward to welcoming you back again soon.

10/10 Excellent

Donald

Stayed 1 night in Feb 2024
Response from James Triplett on 21 Mar,2024
Many thanks for your wonderful rating. We are delighted to see that you enjoyed your stay at the Hampton Inn & Suites Dallas Plano/East! We look forward to welcoming you back again soon.

10/10 Excellent

Tawna

Liked: Cleanliness, staff & service, property conditions & facilities
We were in the Garland area for a cheer competition. This hotel was awesome! The last hotel we stayed at up here the showers were cold, and it was awful. This hotel had really good hot showers, the room was super spacious, the hallways, quiet, just all around an awesome property.
Stayed 1 night in Feb 2024
Response from James Triplett on 20 Feb,2024
Thank you for choosing the Hampton Inn & Suites Dallas/Plano-East while in town for your cheer competition. We are thrilled to hear that you enjoyed an excellent experience and our accommodations and amenities met your needs. It was an absolute pleasure having you as our guests and we look forward to welcoming you back again soon.

10/10 Excellent

Eduardo

Stayed 1 night in Feb 2024
Response from James Triplett on 13 Feb,2024
Thank you for your wonderful rating. We are delighted to see that you enjoyed an excellent experience! We look forward to welcoming you back again soon.

8/10 Good

Jean

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The air conditioner was extremely loud and made weird noises. Had I not been so exhausted I would have asked to switch rooms. Otherwise nice stay.
Stayed 1 night in Feb 2024
Response from James Triplett on 13 Feb,2024
Thank you for your wonderful feedback. We sincerely want all of our guests to have a comfortable and restful experience when staying with us, as guest comfort and satisfaction are our main priorities. We would have been more than happy to notify our team members that you were experiencing this issue with your AC unit and help make your transition to a new suite smooth and easy as possible. We are grateful for you as our guest and we hope to welcome you back again in the future.

10/10 Excellent

Irfan, Round Rock

Stayed 1 night in Feb 2024
Response from James Triplett on 20 Mar,2024
Thank you for your wonderful rating. We are thrilled to see that you enjoyed your stay. It was a pleasure having you as our guest and hope to welcome you back again soon.

8/10 Good

Tracy

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from James Triplett on 30 Jan,2024
Thank you for your great rating. We hope to welcome you back again soon.

10/10 Excellent

Mayra

Response from James Triplett on 30 Jan,2024
Thank you for your 5-star rating. We are thrilled to see that you enjoyed your stay. We look forward to welcoming you back again soon.

10/10 Excellent

mahran

Travelled with family and small children, Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
I like it
Stayed 1 night in Dec 2023
Response from James Triplett on 25 Jan,2024
Thank you for your wonderful review. We are pleased to see that you enjoyed your stay at the Hampton Inn & Suites Dallas/Plano-East! We look forward to welcoming you back again soon.

10/10 Excellent

Jeremy

Business traveller
Liked: Cleanliness, staff & service
Response from James Triplett on 10 Jan,2024
Thank you for your 5-star rating. We are pleased to see that you enjoyed your stay at the Hampton Inn & Suites Dallas/Plano-East! We look forward to welcoming you back again soon.

10/10 Excellent

Mustafa

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
.
Stayed 4 nights in Jan 2024
Response from James Triplett on 9 Jan,2024
Thank you for your wonderful rating. We are thrilled to see that you enjoyed your stay. We look forward to welcoming you back again soon.

10/10 Excellent

Lisa

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything about the property was great.
Stayed 3 nights in Dec 2023
Response from James Triplett on 8 Jan,2024
Thank you for your wonderful review. We are pleased to see that you enjoyed an excellent experience. We look forward to welcoming you back again soon.

2/10 Terrible

Derek

Stayed 1 night in Dec 2023
Response from James Triplett on 8 Jan,2024
We are saddened to see your disappointment in your recent experience. Please contact us directly, so that we can discuss your experience in more detail. We hope to welcome you back again soon.

10/10 Excellent

Desiree

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
We really enjoyed our stay. Big rooms and a great cleaning staff.
Stayed 2 nights in Dec 2023
Response from James Triplett on 8 Jan,2024
Thank you for your wonderful feedback. We are delighted to see that you enjoyed a clean and comfortable stay in our spacious suites and that our staff was so great! We look forward to welcoming you back again soon.

8/10 Good

IRFAN

Stayed 1 night in Dec 2023
Response from James Triplett on 8 Jan,2024
Thank you for your great rating. We hope to welcome you back again soon.

10/10 Excellent

Juan

Stayed 1 night in Dec 2023
Response from James Triplett on 24 Jan,2024
Thank you for your 5-star rating. We are thrilled to see that you enjoyed an excellent experience. We look forward to welcoming you back again soon

8/10 Good

Sarah

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Pleasant place to lay your head.
Stayed 3 nights in Dec 2023
Response from James Triplett on 5 Jan,2024
Thank you for your wonderful review. We are thrilled to see that you enjoyed a relaxing stay. We hope to welcome you back again soon.

10/10 Excellent

Adnane

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Dec 2023
Response from James Triplett on 2 Jan,2024
We appreciate your 5-star review and are delighted to see that you had a pleasant stay. We look forward to welcoming you again soon.

10/10 Excellent

miescha

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The convenience
Response from James Triplett on 2 Jan,2024
Thank you for your great rating. We hope to welcome you back again soon.

10/10 Excellent

Darlene

Travelled with partner
Liked: Amenities
My husband and I enjoyed our stay very much. The room was so nice and the breakfast was delicious with so many options to choose from. The location was perfect for the different places we needed to go while we were in Dallas. I would highly recommend this hotel. Very clean and a very nice hotel.
Stayed 2 nights in Dec 2023
Response from James Triplett on 27 Dec,2023
Thank you so much for taking the time to share your positive experience with us. We are thrilled to hear that you and your husband enjoyed your stay, from the comfortable room to the delicious breakfast options. It's wonderful to know that the hotel's location suited your needs in exploring Dallas. We truly appreciate your recommendation and kind words about the cleanliness and overall quality of our hotel. It was our pleasure to have you as our guests, and we hope to welcome you back for another enjoyable stay in the future.

10/10 Excellent

Erin

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Dec 2023
Response from James Triplett on 27 Dec,2023
Thank you for your wonderful review. We are delighted to see that you enjoyed your stay. We look forward to welcoming you back soon.

10/10 Excellent

Margarita

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Dec 2023
Response from Elena Gritsman on 2 Jan,2024
Thank you for your 5-star rating. It brings us joy to know that you had a delightful experience during your visit. We look forward to welcoming you back again soon.

10/10 Excellent

Yoko

Stayed 1 night in Dec 2023
Response from James Triplett on 27 Dec,2023
We are grateful for your 5-star rating. We are happy to see that you had an outstanding experience. We can't wait to have the pleasure of welcoming you back soon.

10/10 Excellent

Cary

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from James Triplett on 27 Dec,2023
We appreciate your 10-star rating. It brings us great joy to know that you had a fantastic experience. We look forward to welcoming you back again soon.

10/10 Excellent

Austin

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Dec 2023
Response from James Triplett on 19 Dec,2023
Thank you for your wonderful rating. We are happy to see that you enjoyed your stay. We look forward to welcoming you back again soon.

10/10 Excellent

Dustin

Stayed 3 nights in Dec 2023
Response from James Triplett on 19 Dec,2023
Thank you for your 10-star rating. We are delighted to see that you enjoyed an excellent experience. We look forward to welcoming you back again soon.

8/10 Good

Cynthia

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay
It was overall a great stay. A good and safe area. It was quick and easy to check in. We didn’t get much sleep because of the person next door being loud. I know it’s not the hotel’s fault but it did seem in the quiet of the night that the walls are thin.
Stayed 1 night in Dec 2023
Response from James Triplett on 12 Dec,2023
Thank you for your wonderful feedback. We are happy to see that you enjoyed your overall stay, a smooth check-in process, but recognize that your time with us could have been even more perfect. We would have been happy to contact the noisy guests if you had notified the front desk that you were experiencing this issue at the time; we apologize for any inconveniences that you experienced. We sincerely want all of our guests to have a comfortable and restful experience when staying with us and enjoy their stay to the fullest. We hope to welcome you back again soon.

6/10 Okay

Clifford

Business traveller
Stayed 1 night in Dec 2023
Response from James Triplett on 12 Dec,2023
Thank you for your feedback. Please contact us directly, so that we can visit about your experience in more detail. We hope to have the opportunity to welcome you back again soon.

10/10 Excellent

Beatriz

Liked: Cleanliness, staff & service, property conditions & facilities
Great room and service. Location was ideal for our conference.
Stayed 1 night in Sep 2023
Response from James Triplett on 12 Dec,2023
Thank you for your wonderful review. We are thrilled to see that you enjoyed your stay, our location, and that our staff was great! We hope to welcome you back again soon.

10/10 Excellent

Miriam

Stayed 2 nights in Dec 2023
Response from James Triplett on 6 Dec,2023
Thank you for your wonderful rating. We are delighted to see that you enjoyed an excellent experience. We look forward to welcoming you back again soon.