Reception

Reviews of La Quinta Inn & Suites by Wyndham Dallas I-35 Walnut Hill Ln

2.5 out of 5

Reviews

6.8
Rating 10 - Excellent. 281 out of 1008 reviews" "
Rating 8 - Good. 253 out of 1008 reviews" "
Rating 6 - Okay. 184 out of 1008 reviews" "
Rating 4 - Poor. 121 out of 1008 reviews" "
Rating 2 - Terrible. 169 out of 1008 reviews" "

7.4/10

Cleanliness

7.6/10

Staff & service

6.2/10

Amenities

6.8/10

Property conditions & facilities

6.0/10

Eco-friendliness

Reviews

6/10 Okay

Gary

Travelled with partner
Disliked: Amenities
It is not ran well. Never able to get ice and every time we go to front desk we have an unreasonable waiting time, that is when they are behind the desk.
Stayed 1 night in Apr 2024

2/10 Terrible

Cody

Travelled with family and small children
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Place smelled like drugs (marijuana), people were smoking marijuana in the hotel, had disgusting pubic hair all over the bathroom, dirt and hair all over the floor, people blasting music and screaming all night, prostitutes hanging out by the dumpster in the back, refrigerator hardly worked and the shower had toe nail trimmings in it. Disgusting. Will never stay again. I’d sleep in my car before I wasted money here
Stayed 1 night in Mar 2023

10/10 Excellent

King David The Coolest

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
nice stay, i frequently book here 👌
Stayed 1 night in Apr 2024

10/10 Excellent

Cory

Business traveller
Liked: Staff & service, property conditions & facilities
This is frankly an oasis in a rough neighborhood. The hotel could not do a better job of being the change we’d all like to see in society
Stayed 2 nights in Apr 2024

4/10 Poor

Zachary

Travelled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Terrible area. Crackheads everywhere. Hotel is nasty. Have a water dispenser in lobby that was empty most of the time and when it had water it was half full with zero ice. Coffee was available and first day was fine but when down next day for coffee there was no creamer and they just said “we ran out”. Place was just bad overall. Find a better place to stay.
Stayed 2 nights in Apr 2024
Response from General Manager on 1 May,2024
Hello Zachary,We value you as our guest and appreciate your thoughts. Safety is a top priority at our hotel, and we're working closely with local authorities and City Hall to ensure our property is as safe as possible. We'll remain focused on delivering pleasant experiences to our visitors, and we hope your next trip goes better. Thank You,La Quinta Inn & Suites Dallas I-35 Service Team

8/10 Good

Hussein

Liked: Cleanliness, staff & service, property conditions & facilities
There was a construction work going on that stopped me from sneezing
Stayed 1 night in Apr 2024

4/10 Poor

Perla

Travelled with family and small children
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
We came in and the first room we got had bed bugs also in the hallways there was roaches dead and alive
Stayed 1 night in Apr 2024
Response from General Manager on 28 Apr,2024
Hello Perla,We are very disappointed to hear about your experience with us and would like to take this opportunity to apologize for any dissatisfaction with your stay. Please feel free to reach out to us so we may learn about this and address these concerns immediately. Additionally, we want to assure you that our property receives regular pest control services. However, our specialist will be notified of your comments. Thank you again for sharing your concerns with us.Thank You,La Quinta Inn & Suites Dallas I-35 Service Team

2/10 Terrible

Hannah

Travelled with family
Disliked: Amenities
👎
Stayed 2 nights in Apr 2024
Response from General Manager on 26 Apr,2024
Hello Hanna, Thank you for staying with us. We're concerned to hear that your experience did not meet your expectations. Our new ownership is committed to improving and hopes to have the opportunity to provide you with a better experience in the future; just let us know how to make that happen.Thank You,La Quinta Inn & Suites Dallas I-35 Service Team

10/10 Excellent

Anthony, Houston

Travelled with family, Business traveller, Travelled with group
Liked: Amenities
The guy at the hotel was very nice and polite
Stayed 1 night in Apr 2024
Response from General Manager on 23 Apr,2024
Hello Anthony,Thank you so much for the five-star review. We're glad you enjoyed the awesome hospitality from our team, and we'll be sure to pass on your compliments. We hope to see you again soon!Thank You,La Quinta Inn & Suites Dallas I-35 Service Team

10/10 Excellent

Nashika

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was a good place to stay, super close to my destination, && the highway ! Definitely a plus to have Denny’s && a gas station in walkable distance!
Stayed 2 nights in Apr 2024
Response from General Manager on 25 Apr,2024
Hello Nashika,Thank you so much for the five-star rating! We are thrilled to know that you enjoyed everything about your visit, including our prime location. It would be a pleasure to host you again soon, so hurry back. Thank You,La Quinta Inn & Suites Dallas I-35 Service Team

4/10 Poor

Michael

Disliked: Cleanliness, staff & service
Slums
Stayed 1 night in Apr 2024
Response from General Manager on 23 Apr,2024
Hello Michael,We strive to ensure all our guests have a positive experience. If there is any chance to welcome you back in the future and change your perceptions, we'd be grateful for it.Thank You,La Quinta Inn & Suites Dallas I-35 Service Team

2/10 Terrible

Riley

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The clerk didn’t give a parking pass to me so my truck was towed while I was asleep. Mold in the bathroom and no smoke alarm in the room.
Stayed 2 nights in Apr 2024
Response from General Manager on 23 Apr,2024
Hello Riley,Thank you for taking the time to notify us. We deeply regret to hear our accommodations did not meet your expectations. Please be assured that we will look into this matter and ensure our processes align with the level of service we aim to provide. We hope to have another chance to welcome you back and deliver an experience that truly reflects our commitment to our guests' comfort and satisfaction.Thank You,La Quinta Inn & Suites Dallas I-35 Service Team

10/10 Excellent

patrice

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in Apr 2024

2/10 Terrible

Tyler

Disliked: Cleanliness, staff & service, property conditions & facilities
Very rude staff and cockroaches crawling around on the floor. And they will try to take your $100 cash deposit for anything by saying u damaged towels,etc. when we didn't damage anything and it was a fight to get our cash deposit back. Worst place we have ever stayed...would not recommend to anyone.
Stayed 1 night in Apr 2024
Response from General Manager on 16 Apr,2024
Hello Tyler,Thank you for writing to us. Please accept our sincere apology for any perceived rudeness from our team. We strive to treat each guest with the utmost respect, and we will be sure to revisit this with our staff. In addition, pests are a very rare occurrence at our property, and we will notify the respective teams to resolve this issue immediately. It is our hope you join us again, as we know we are more than capable of impressing you.Thank You,La Quinta Inn & Suites Dallas I-35 Service Team

6/10 Okay

Mark

Business traveller, Travelled with partner
Disliked: Staff & service
Staff were rude and there were quite a few prostitutes in the area.
Stayed 1 night in Apr 2024
Response from General Manager on 16 Apr,2024
Hello Mark,Thank you for your review. We regret to learn of your disappointment with your experience. We'll be sure to have a conversation with our team to ensure our high standards of hospitality are being met. That said, please know that we have new ownership in place and work with the local authorities to ensure the property is as safe as possible for all our guests. It was a pleasure having you here, and we hope you will give us another chance in the future to change your lasting impression. Thank You,La Quinta Inn & Suites Dallas I-35 Service Team

6/10 Okay

Phil

Travelled with family and small children
Liked: Staff & service
Disliked: Property conditions & facilities
Dirty old hotel in sketchy area. Hallways had paint all over carpet. Everything is old and needs updating. Pool is outside looks good sized but is dirty with lots of kittens living around it. One of my beds had dirty sheets but housekeeping came up and put new linens on and was nice about it. Not a place to stay at with kids or solo. Was expecting more from a La Quinta brand hotel
Stayed 1 night in Apr 2024
Response from General Manager on 16 Apr,2024
Hello Phil,Thank you for taking the time to leave a review. We are disappointed to hear your stay did not live up to your expectations and about the state of your room. We will use your feedback to help us improve the experience of future guests, and we hope you will consider staying with us again soon.Thank You,La Quinta Inn & Suites Dallas I-35 Service Team

6/10 Okay

Willie

Liked: Cleanliness, staff & service, property conditions & facilities
Was decent for the price.
Stayed 2 nights in Apr 2024
Response from General Manager on 16 Apr,2024
Hello Willie,Thank you for taking the time to leave a review. Please feel free to reach out to us so we may learn what we can do to make your next visit a five-star visit. It was a pleasure having you as our guest, and we hope to see you again soon.Thank You,La Quinta Inn & Suites Dallas I-35 Service Team

10/10 Excellent

Racene

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean hotel and friendly staff
Stayed 1 night in Apr 2024
Response from General Manager on 16 Apr,2024
Hello Racene,Thank you so much for the five-star review. The team is so pleased to hear you enjoyed the facilities they work hard to maintain and their warm hospitality. We hope you'll visit us again soon.Thank You,La Quinta Inn & Suites Dallas I-35 Service Team

10/10 Excellent

ruth

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Friendly helpful front desk
Stayed 1 night in Apr 2024
Response from General Manager on 11 Apr,2024
Hello Ruth,Thank you for taking the time to review your recent stay at La Quinta Inn & Suites by Wyndham Dallas I-35 Walnut Hill Ln! Our friendly staff truly enjoyed hosting you and will be glad you appreciated their kind assistance. Please come see us again soon for another terrific experience.Thank You,La Quinta Inn & Suites Dallas I-35 Service Team

6/10 Okay

Melanie

Disliked: Staff & service
The staff member at check-in was unfriendly and did not explain where anything was
Stayed 3 nights in Apr 2024
Response from General Manager on 11 Apr,2024
Hello Melanie,We're sorry to hear about the experience you described, as exceptional hospitality is our number one goal. Your feedback is gratefully received and will be discussed internally so that improvements can be made where necessary. Thank you, and we hope you will consider giving us another chance. Thank You,La Quinta Inn & Suites Dallas I-35 Service Team

4/10 Poor

NAVITA

Disliked: Cleanliness, staff & service, property conditions & facilities
No soundproofing in the rooms.. could hear everything in the adjoining rooms. Pillows had sharp things sticking out Bed was too springy, could hear screeching if the springs every time I used it..
Stayed 4 nights in Apr 2024
Response from General Manager on 11 Apr,2024
Hello Navita,Thank you for taking a moment to leave a review. We sincerely regret to learn of your disappointment with your experience. Your feedback about noise and the beds is understood, and we'll be sure to share your concerns with our team to determine ways of improving in this respect. It was a pleasure having you here, and we hope you will give us another opportunity in the future to deliver a restful stay worthy of a perfect rating. Thank You,La Quinta Inn & Suites Dallas I-35 Service Team

10/10 Excellent

tae, Katy

Liked: Cleanliness, staff & service, property conditions & facilities
Very convenient
Stayed 1 night in Apr 2024
Response from General Manager on 17 Apr,2024
Hello Tae,We're delighted to know that you had an amazing time with us and that our convenient location was perfect for your needs! Thank you so much for the perfect rating, and we hope to see you again soon. Thank You,La Quinta Inn & Suites Dallas I-35 Service Team

10/10 Excellent

Danny

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean, affordable, close to highway.
Stayed 2 nights in Apr 2024
Response from General Manager on 11 Apr,2024
Hello Danny,We take pride in offering clean, convenient accommodations at an affordable rate, so we're glad you appreciated our efforts. Thank you for the kind review. Please come see us again soon at La Quinta Inn & Suites by Wyndham Dallas I-35 Walnut Hill Ln!Thank You,La Quinta Inn & Suites Dallas I-35 Service Team

4/10 Poor

Keith

Travelled with partner
Disliked: Staff & service, amenities, property conditions & facilities
Ice machine and microwave in room didn't work
Stayed 2 nights in Apr 2024
Response from General Manager on 11 Apr,2024
Hello Keith, We appreciate the opportunity to have hosted you, although we're disappointed that we didn't meet your expectations. Your feedback is invaluable to us, and we're actively addressing the issues you've raised with our maintenance team to ensure prompt resolution. We sincerely hope you'll consider joining us again in the future. It would be our pleasure to demonstrate our commitment to providing exceptional service and addressing any concerns you may have.Thank You,La Quinta Inn & Suites Dallas I-35 Service Team

10/10 Excellent

David

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everyone and everything is really organized.
Stayed 2 nights in Apr 2024
Response from General Manager on 9 Apr,2024
Hello David,Thank you for your review of La Quinta Inn & Suites by Wyndham Dallas I-35 Walnut Hill Ln. We're thrilled to hear you enjoyed your stay, including our streamlined service. It would be great to welcome you back anytime!Thank You,La Quinta Inn & Suites Dallas I-35 Service Team

2/10 Terrible

Elio

Disliked: Property conditions & facilities
Stayed 1 night in Mar 2024

4/10 Poor

Kellie

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Clean place and breakfast buffet was decent but Not the greatest stay. The tv was pixelated off and on the entire stay. The coffee maker in the room was broken and spewed out hot water all over the tray it was sitting on. Not a single drop got in the cup. And surrounding area was a little sketchy. Probably will not be staying here again.
Stayed 1 night in Apr 2024
Response from General Manager on 8 Apr,2024
Hello Kellie,Guest satisfaction means everything to our team, so while we thank you for being our guest and sharing your feedback, we are disappointed to see that you were not pleased with your stay. Feedback helps us make effective changes, so we will be sure to review your comments with our team. We're under new ownership and currently renovating the property. We hope to welcome you back and impress you with our improvements.Thank You,La Quinta Inn & Suites Dallas I-35 Service Team

6/10 Okay

Nydia

Travelled with family
Only thing I did not like that phone was not working to contact front desk. The heater was not on when we first arrived. I had to walk to the front to tell front desk. The guy there was nice enough to help turn the switch on. Then some channels from cable were not working the signal was poor. Other than that everything else was ok. Although, If I had to stay another night, I would.
Stayed 1 night in Mar 2024
Response from General Manager on 1 Apr,2024
Hello Nydia,Thank you for staying with us and taking the time to share your thoughts. We're glad our friendly staff was able to assist with the heat, and we apologize for any issues with the phone. We'll look into this further, and we hope to see you again should you be back in the area.Thank You,La Quinta Inn & Suites Dallas I-35 Service Team

6/10 Okay

Jonathan

Liked: Staff & service
Stayed 2 nights in Mar 2024

10/10 Excellent

Edgar Ochoa

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024

2/10 Terrible

Leigh Ann, Bonham

Travelled with group
Disliked: Staff & service, amenities, property conditions & facilities
The guy at the front desk was not helpful at all, he sent us to two dirty rooms. And all ice machines were broke, no ice on premises, when we ask about them he was rude. He was in the back room everytime we went to the desk with questions and it was late afternoon and early evening (prime check in time)
Stayed 1 night in Mar 2024
Response from General Manager on 28 Mar,2024
Hello Leigh Ann,Your feedback is appreciated as it helps us improve for our guests. Please accept our apologies for any issues with the ice machine and room cleanliness, as well as for any disappointment with how your concerns were handled. This is not the level of accommodation we aim to provide, and we'll relay your comments to the appropriate team members promptly. Should you be in the area again, we'd be grateful for the chance to provide you with a more positive visit.Thank You,La Quinta Inn & Suites Dallas I-35 Service Team

2/10 Terrible

Kayla

Stayed 1 night in Mar 2024

10/10 Excellent

Amerie D

Stayed 1 night in Mar 2024

8/10 Good

Arianna

Stayed 1 night in Mar 2024

8/10 Good

Denise

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The only thing had problems with the tv at first.But my granddaughter lost her phone and they put it up for us.
Stayed 2 nights in Mar 2024
Response from General Manager on 28 Mar,2024
Hello Denise,Thanks for joining us at La Quinta Inn & Suites by Wyndham Dallas I-35 Walnut Hill Ln. We're sorry you had an issue with the TV. Please know our front desk team is always available to assist you. That said, we're glad you had an overall enjoyable stay with us. We hope to see you and your family again for an even more exceptional experience.Thank You,La Quinta Inn & Suites Dallas I-35 Service Team

10/10 Excellent

Tae, Katy

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very convenient
Stayed 1 night in Mar 2024
Response from General Manager on 28 Mar,2024
Hello Tae,We can’t thank you enough for staying at La Quinta Inn & Suites by Wyndham Dallas I-35 Walnut Hill Ln, as well as for your wonderful review. It’s delightful to hear our location was perfect for your trip, and we look forward to having you join us again when you return to our area!Thank You,La Quinta Inn & Suites Dallas I-35 Service Team

4/10 Poor

Brittany

Business traveller
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Cipriano and other staff members that I encountered were nice, but the overall feel of the hotel was unsafe, unclean and noisy. The bathroom shower curtain was ripped and torn, many bugs came out of the drains in the bathroom, paint splatters and paint all over the floor, sticky and dirty floors, each night there was incredibly loud music playing somewhere past midnight, and the area doesn't seem to be located in a safe location either.
Stayed 3 nights in Mar 2024
Response from General Manager on 28 Mar,2024
Hello Brittany,Thank you for taking the time to review your recent stay with us. We are thrilled that our hospitable team left a memorable impression on you. However, it is unfortunate that our accommodations left much to be desired overall. We will discuss your concerns internally, as feedback always helps guide future improvements. Please know that the noise is coming from a nearby club that is not on our property. That said, the safety of our guests is of the utmost importance, and we work with the local authorities to ensure our property is as safe as possible. It was a pleasure having you here, and we hope you will give us another chance to change your perceptions down the line.Thank You,La Quinta Inn & Suites Dallas I-35 Service Team

8/10 Good

LaTonya Johnson

Liked: Property conditions & facilities
Stayed 1 night in Mar 2024

10/10 Excellent

Myung hyun

Stayed 3 nights in Mar 2024

6/10 Okay

sara

Stayed 2 nights in Mar 2024

10/10 Excellent

Myung hyun

Stayed 3 nights in Mar 2024

10/10 Excellent

Molly

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Mar 2024

2/10 Terrible

Ricki

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
We were placed next to the machine room and it was the noisiest hotel I have EVER stayed in. At 2am I gave up trying to sleep and called the front desk to find a different room. Their phone was turned off, so I had to go to the front desk to get a new room. The second room was quieter but not quiet! Worst La Quinta Inn! Also we were told that breakfast was served until 9.30am but they stopped serving at 9am.
Stayed 1 night in Mar 2024
Response from General Manager on 19 Mar,2024
Hello Ricki,Thank you for providing your helpful feedback. We certainly understand the need for a restful night's sleep, so we're sorry that noise disrupted your evening. Rest assured, we'll address the phone issue so that our front desk team is easy to reach. We're better than this, so we hope you'll give us a chance to change your perceptions. Thank You,La Quinta Inn & Suites Dallas I-35 Service Team

10/10 Excellent

Noe

Liked: Cleanliness, staff & service, property conditions & facilities
Always great customer setvice
Stayed 1 night in Mar 2024
Response from General Manager on 18 Mar,2024
Dear Noe,We're thrilled to hear that you had a great experience with us. Our team takes pride in providing exceptional service, and we're delighted to know that we met your expectations. We look forward to welcoming you back for another wonderful stay!Thank You,La Quinta Inn & Suites Dallas I-35 Service Team

2/10 Terrible

Madison

Stayed 2 nights in Mar 2024

8/10 Good

Brent

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024

2/10 Terrible

Abimbola

Stayed 1 night in Jan 2024

6/10 Okay

Nicole

Travelled with family
Liked: Cleanliness, property conditions & facilities
Building, especially interior is really nice. Front desk workers were both very kind, even in the midst of being very busy. It was very noisy in the hotel, especially middle of night. Checkout was at 11 but by 9:30 we had housekeeping knocking on the door. When we said we would be a bit longer they lingered outside our door being very loud.
Stayed 1 night in Mar 2024
Response from General Manager on 12 Mar,2024
Dear Nicole,Thank you for your detailed feedback! We're delighted you appreciated our beautiful interior and experienced kindness from our front desk team. However, we're disappointed to hear about the noise disturbances and the inconvenience during checkout. Rest assured, we'll address these concerns with our team to ensure a more seamless experience for future visits. We hope to have the opportunity to welcome you back for a quieter and more enjoyable stay.Thank You,La Quinta Inn & Suites Dallas I-35 Service Team

2/10 Terrible

Jonathan

Travelled with family, Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Terribly maintained. Room smelled smoke, smoke detector wrapped in plastic, no batteries in tv remote, no hangers in closet, sink faucet broken, unresponsive staff, did not allow late checkout to long time return guest.
Stayed 2 nights in Mar 2024
Response from General Manager on 8 Mar,2024
Hello Jonathan,It's disappointing to hear about your recent experience, particularly the issues in your room and with our service. Our team is committed to working on improvements in these areas to ensure our guests have a comfortable and enjoyable stay. We appreciate your honesty and hope to have the opportunity to demonstrate our commitment to excellence during your next visit.Thank You,La Quinta Inn & Suites Dallas I-35 Service Team

10/10 Excellent

Rachel

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place. Will book again
Stayed 1 night in Jan 2024
Response from General Manager on 28 Feb,2024
Hello Rachel,Thank you so much for choosing to stay with us at La Quinta Inn & Suites by Wyndham Dallas I-35 Walnut Hill Ln. Our goal is to provide every guest with a wonderful experience, so we're thrilled that was the case for you. We'd love to read more about what made your visit so great! The pleasure was all ours, and we can't wait to welcome you back.Thank You,La Quinta Inn & Suites Dallas I-35 Service Team