Exterior

Reviews of Residence Inn by Marriott Dallas Downtown

3 out of 5
Residence Inn by Marriott Dallas Downtown
1712 Commerce St, Dallas, TX

Reviews

9.0

Wonderful

Rating 10 - Excellent. 697 out of 1002 reviews" "
Rating 8 - Good. 185 out of 1002 reviews" "
Rating 6 - Okay. 52 out of 1002 reviews" "
Rating 4 - Poor. 21 out of 1002 reviews" "
Rating 2 - Terrible. 47 out of 1002 reviews" "

9.4/10

Cleanliness

9.2/10

Staff & service

9.2/10

Amenities

9.4/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Sunil, San Ramon

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good check-in experience. Courteous and helpful staff. Quick upgrade of room. Walkable and central Dallas location.
Stayed 1 night in May 2024

10/10 Excellent

Kelly

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The staff was very friendly and professional. The breakfast was very tasty. The rooms were very clean and well-maintained. We had a great stay at this hotel!
Stayed 3 nights in Mar 2024
Response from Customer Service on 21 May,2024
Kelly, thank you for your wonderful feedback! The team members at Residence Inn by Marriott Dallas Downtown are thrilled to hear you enjoyed your stay, especially the friendly service, delicious breakfast, and clean rooms. We're looking forward to welcoming you back in the future!

10/10 Excellent

Chris

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in May 2024
Response from Customer Service on 20 May,2024
Chris, thank you for your positive rating! The team at Residence Inn by Marriott Dallas Downtown is thrilled you enjoyed your stay and we look forward to welcoming you back soon.

10/10 Excellent

Jelani

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in May 2024
Response from Customer Service on 20 May,2024
Thank you for the excellent rating, Jelani!Our goal is to go above and beyond to ensure our guests have a memorable experience at Residence Inn by Marriott Dallas Downtown! We look forward to hosting you again soon.

10/10 Excellent

Rebecca

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was beautiful! Clean, spacious and comfortable. Central to many things and we were able to walk most places downtown. Parking was very expensive though but we felt having the valet was safer than the lot around the corner. Breakfast was hot and delicious too.
Stayed 2 nights in Feb 2024
Response from Customer Service on 20 May,2024
Rebecca, thank you for your kind words! The team at Residence Inn by Marriott Dallas Downtown is thrilled to hear you enjoyed the clean, spacious, and comfortable room. It's great to know that the central location was convenient for your downtown explorations. We are also pleased that you found the breakfast enjoyable. Your feedback on parking costs is appreciated. We're looking forward to welcoming you back soon.

8/10 Good

Trista

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice, clean room. Friendly staff. Valet parking convenient.
Stayed 1 night in May 2024
Response from Customer Service on 19 May,2024
Trista, thank you for your kind words. The team at Residence Inn by Marriott Dallas Downtown is delighted you found your room clean and enjoyable. It is wonderful to hear that you appreciated the friendliness of our team members and the convenience of our valet parking. We look forward to welcoming you back soon!

10/10 Excellent

IFEANYI TONY

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property is very clean! Complimentary breakfast was good! Location is excellent!
Stayed 2 nights in May 2024
Response from Customer Service on 14 May,2024
Ifeanyi Tony, it's fantastic to hear your positive feedback about Residence Inn by Marriott Dallas Downtown. We're thrilled you enjoyed our neat and tidy surroundings, complimentary breakfast service, and prime location. Thank you for making our hotel your choice, as we can't wait to welcome you back for another exceptional stay.

10/10 Excellent

GRAZIELA, NEW YORK

Liked: Cleanliness, staff & service, property conditions & facilities
Good n affordable
Stayed 2 nights in Apr 2024
Response from Customer Service on 7 May,2024
Graziela, we're delighted to hear that you found value during your stay at the Residence Inn by Marriott Dallas Downtown. Thank you for taking the time to share your experience. We hope to welcome you back soon.

4/10 Poor

Alma

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
$472.74 was supposed to pay at the property but ended up waiting almost 30 minutes bcz computers were down and it was 4am and was charged $490.00 so was not happy with that Expedia had reserved it for $472.74
Stayed 2 nights in May 2024
Response from Customer Service on 6 May,2024
Alma, we regret to hear about your experience and understand your concerns regarding the billing discrepancy. We strive to ensure straight forward and efficient check-ins, especially during those early hours. The team is aware of your feedback concerning the computer system. We do value your business and would certainly like to have another opportunity to give you the outstanding experience that is commonplace at our establishment.

10/10 Excellent

Alexis

Liked: Cleanliness, staff & service, property conditions & facilities
There was a full size fridge and mini stove and dishwasher!! So great!!!
Stayed 1 night in May 2024
Response from Customer Service on 6 May,2024
Alexis, it's so wonderful to hear that you enjoyed the fully-equipped kitchen amenities at Residence Inn by Marriott Dallas Downtown. We aim to provide home-like comforts for our guests which include a fridge, mini stove, and even a dishwasher! We appreciate your enthusiasm and hope that we'll have the opportunity to welcome you back soon.

10/10 Excellent

Oscar

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Customer Service on 4 May,2024
Oscar, thank you for your fantastic rating! The team at Residence Inn by Marriott Dallas Downtown is delighted to know that your stay was up to your expectations. We look forward to serving you again on your next visit.

10/10 Excellent

Anam, Jersey city

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great service and amenities
Stayed 3 nights in Mar 2024
Response from Customer Service on 23 Apr,2024
Anam, it's uplifting to hear you had a stellar experience at the Residence Inn by Marriott Dallas Downtown. We're thrilled to know that our outstanding service and amenities met your expectations. We look forward to welcoming you back on your future travels!

6/10 Okay

Siva Prasad, Madison

Business traveller
Disliked: Cleanliness
The price is so high. The amenities are bad and low cleanliness.
Stayed 4 nights in Apr 2024
Response from Customer Service on 21 Apr,2024
Siva, it's regrettable to read about your recent experience. We strive to provide clear pricing and quality amenities, so it's disappointing to hear that this was not your perception. Likewise, we work diligently to maintain a high standard of hygiene, hence we are very concerned about your comments relating to cleanliness. Your feedback is important and we'll definitely use it to make improvements. We hope to have a chance to better serve you in the future.

10/10 Excellent

Selena

Liked: Cleanliness, staff & service, property conditions & facilities
.
Stayed 2 nights in Mar 2024
Response from Customer Service on 17 Apr,2024
Selena, it sounds like your stay with us at Residence Inn by Marriott Dallas Downtown was an enjoyable one. We're absolutely pleased to have been able to contribute to a positive experience. Looking forward to seeing you again on your next visit. Safe travels!

10/10 Excellent

Jenna

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Excellent stay
Stayed 1 night in Apr 2024
Response from Customer Service on 11 Apr,2024
Jenna, we're ecstatic to read about your superb experience at the Residence Inn by Marriott Dallas Downtown. It truly brightens our day to deliver wonderful stays for our cherished guests. Please visit us again next time your travels bring you to Dallas.

10/10 Excellent

Georgina

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was centrally located, very clean, friendly staff, lots of restaurants nearby. The only downside was that the windows are not soundproof and you can hear street noise. I would stay there again.
Stayed 4 nights in Apr 2024
Response from Customer Service on 10 Apr,2024
Georgina, thank you for sharing your experience at the Residence Inn by Marriott Dallas Downtown. We're delighted you've appreciated our supreme cleanliness, hospitable team members, and the vast array of nearby dining options. We understand the urban ambiance could be bothersome and your comfort is our top priority. It's wonderful to note your keen interest to revisit. We're looking forward to designing more memorable stays for you.

6/10 Okay

Nathalie

Liked: Staff & service, property conditions & facilities
Disliked: Cleanliness
Stayed 3 nights in Apr 2024
Response from Customer Service on 8 Apr,2024
Nathalie, we see that your recent stay didn't fully meet your expectations. Our aim is always to provide an exceptional visit so it's disappointing when we fall short. We look forward to the opportunity to serve you better in the future.

8/10 Good

Valerie

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
We stayed here for three nights in April. It was wonderful property for walking around downtown—centrally located, comfortable room, relatively quiet for a downtown hotel. Very spacious room with s comfortable bed. I would definitely recommend staying here.
Response from Customer Service on 7 Apr,2024
Valerie, thank you for your review. We're delighted to hear that the Residence Inn by Marriott Dallas Downtown provided a comfortable and spacious environment during your stay with us. It's great to know our central location contributed to your delightful experience. We appreciate your recommendation and look forward to welcoming you back in the future.

10/10 Excellent

DIANA JEAN, Bartlett

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our room is awesome! Love the kitchen area and complimentary breakfast. Wish there was free parking, but overall our stay was amazing. Will definitely visit again.
Stayed 3 nights in Mar 2024
Response from Customer Service on 1 Apr,2024
Diana, it's thrilling to hear that your stay at the Residence Inn by Marriott Dallas Downtown was remarkable. We're glad that you found the kitchen facilities and the complimentary breakfast enjoyable. While we understand your sentiments regarding parking, we aim to deliver the best value possible. It's heartening to know that you’re considering a return visit. The team members look forward to welcoming you again for another amazing stay.

8/10 Good

Raul

Liked: Cleanliness, staff & service, property conditions & facilities
Room was great. Staff was attentive. Only negative was pool was toooo cold to use which is why we stay here. Also noise from cars blasting music can b a pain... lots ok f homeless in Dallas but they really dont bother you
Stayed 4 nights in Mar 2024
Response from Customer Service on 1 Apr,2024
Raul, it's wonderful to hear your appreciation for the room and attentive team members at the Residence Inn by Marriott Dallas Downtown. We regret the pool temperature wasn't optimum for your use, and will take your feedback into account. We also understand your concern about the outside noise and will continue working on viable solutions. Lastly, we're glad that despite the presence of itinerants, your stay was not majorly affected. We hope to welcome you back soon.

10/10 Excellent

Michael

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Had a great time in the area.
Stayed 1 night in Mar 2024
Response from Customer Service on 31 Mar,2024
Michael, it's delightful to hear you enjoyed your stay at Residence Inn by Marriott Dallas Downtown. We appreciate your feedback and look forward to welcoming you back in the future.

8/10 Good

Ashley

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Great location. Walking distance to the Kay Bailey Hutchinson Convention Center
Stayed 5 nights in Mar 2024
Response from Customer Service on 31 Mar,2024
Ashley, we're delighted to know that you found the location of the Residence Inn by Marriott Dallas Downtown exceptionally convenient, making it effortless to reach the Kay Bailey Hutchinson Convention Center. Your pleasant feedback is always welcome, and we hope for the opportunity to serve you again in the future.

10/10 Excellent

Angel

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Included Breakfast was good
Stayed 4 nights in Mar 2024
Response from Customer Service on 27 Mar,2024
Angel, it's wonderful to hear that you appreciated the breakfast provided at Residence Inn by Marriott Dallas Downtown. We always strive to ensure our guests start the day on a delicious note. We hope to see you again soon!

8/10 Good

Kimberly

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Customer Service on 26 Mar,2024
Kimberly, thank you for rating your stay at Residence Inn by Marriott Dallas Downtown. We're glad to know you had a satisfying experience and appreciated our hospitality. We hope to welcome you back soon for an even more exceptional stay.

10/10 Excellent

Laurie, Alabaster

Liked: Cleanliness, staff & service, property conditions & facilities
Suites are perfect!
Stayed 3 nights in Mar 2024
Response from Customer Service on 21 Mar,2024
Laurie, it's so wonderful to hear that you enjoyed the well-equipped suites at Residence Inn by Marriott Dallas Downtown. We appreciate your positive review and look forward to serving you again in the future.

10/10 Excellent

Brian

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
ABSOLUTELY AMAZING PLACE TO STAY
Stayed 3 nights in Mar 2024
Response from Customer Service on 20 Mar,2024
Thank you for the fantastic rating, Brian!It's outstanding you had such a wonderful experience at Residence Inn by Marriott Dallas Downtown. We care about the satisfaction of our guests. We can't wait to see you again soon!

2/10 Terrible

Elizabeth

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Customer Service on 18 Mar,2024
We appreciate your feedback, Elizabeth.Your experience is not on par with the level of service we're accustomed to sharing with our guests. We do hope for the chance to share a more positive experience with you soon.

2/10 Terrible

Lauren

Travelled with family
Disliked: Staff & service, amenities
They lost my ID during check in. The staff was not helpful to find it. I am furious.
Stayed 1 night in Mar 2024
Response from Customer Service on 19 Mar,2024
Thank you for the feedback, Lauren. Please reach out to us directly so we may assist you further. Thank you.

10/10 Excellent

Shawnna

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Mar 2024
Response from Customer Service on 13 Mar,2024
Thank you for the 5/5 rating, Shawnna!It's excellent you enjoyed your time at Residence Inn by Marriott Dallas Downtown so much and that we could exceed your expectations. That's what we like to see! We can't wait to share another fantastic experience with you soon.

4/10 Poor

diane

Stayed 1 night in Mar 2024
Response from Customer Service on 31 Mar,2024
Thanks for the feedback, Diane.It's unfortunate your time with us didn't measure up to the high standards we're accustomed to sharing with our guests. We do hope for the opportunity to share a more positive experience with you soon.

10/10 Excellent

Karen

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Walking distance to a lot of areas
Stayed 2 nights in Feb 2024
Response from Customer Service on 26 Feb,2024
Karen, it's wonderful to know that you found the location of Residence Inn by Marriott Dallas Downtown to your advantage, making your exploration of the nearby attractions more accessible. We look forward to hosting you again soon.

10/10 Excellent

Angel

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Dallas 2024
Very clean snd nicely decorated room; friendly and cordial staff made our trip better… I picked the best hotel for our trip.
Stayed 2 nights in Feb 2024
Response from Customer Service on 20 Feb,2024
Angel, we're thrilled to know you enjoyed your stay at the Residence Inn by Marriott Dallas Downtown. It's wonderful to hear that our well-maintained and elegantly adorned rooms impressed you and our team contributed positively to your trip. Thank you for trusting us in making your trip memorable. We look forward to hosting you again on your next trip.

10/10 Excellent

Marqueta

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was nice. The hotel was very clean and well kept.
Stayed 2 nights in Feb 2024
Response from Customer Service on 20 Feb,2024
Marqueta, it's delightful to know you found our team members amicable and appreciated the pristine cleanliness of Residence Inn by Marriott Dallas Downtown. We constantly strive to keep our facilities neat and well maintained for the comfort of our guests. We trust you had an enjoyable stay with us. We look forward to the pleasure of welcoming you back soon.

10/10 Excellent

Randall

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was very accessible to the venues we were attending. And the staff was phenominal.
Stayed 1 night in Feb 2024
Response from Customer Service on 18 Feb,2024
Randall, it's terrific to hear that the convenience of Residence Inn by Marriott Dallas Downtown was a highlight of your stay. We are delighted that our fantastic team members helped enhance your experience. Thank you for sharing your feedback and we look forward to welcoming you back in the future.

10/10 Excellent

Kim

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Customer Service on 20 Feb,2024
Thank you for this excellent rating, Kim!We're always working hard to provide a high-quality experience for all of our guests so It's wonderful to hear that you had such an enjoyable stay at Residence Inn by Marriott Dallas Downtown! We'd love to host you again someday for yet another unforgettable visit.

10/10 Excellent

David, Miami

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Jan 2024
Response from Customer Service on 16 Feb,2024
Thanks, David! It's outstanding your time at Residence Inn by Marriott Dallas Downtown was fantastic. We can't wait until your next visit!

10/10 Excellent

Amy

Stayed 3 nights in Feb 2024
Response from Customer Service on 21 Mar,2024
Amy, thank you for your excellent rating of Residence Inn by Marriott Dallas Downtown! It's wonderful to hear that your stay was enjoyable, and we appreciate your feedback. We hope to host you again on your next visit.

4/10 Poor

Siva Prasad, Madison

Business traveller
Disliked: Cleanliness
Safty concern.
Stayed 5 nights in Feb 2024
Response from Customer Service on 13 Feb,2024
Siva, we appreciate your feedback. Your safety is our primary concern and we're sorry to hear you felt otherwise during your stay. Be assured, we continually strive to improve our security measures and would like to address your concern. Kindly reach out to the hotel directly and ask for Maurice Kimble. We look forward to hearing from you soon.

10/10 Excellent

Maria

Travelled with family, Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Parking was not intuitive especially with a child of special abilities
Stayed 1 night in Feb 2024
Response from Customer Service on 5 Feb,2024
Maria, thank you for choosing to stay at Residence Inn by Marriott Dallas Downtown. We appreciate your feedback about the parking. We take all feedback to heart to further improve our guest experience. We will certainly evaluate and aim to improve the accessibility and intuitiveness of our parking area. It was our pleasure having you and we hope to welcome you back soon.

4/10 Poor

Trent

Stayed 1 night in Feb 2024
Response from Customer Service on 3 Feb,2024
Trent, your feedback, as indicated by your rating, is concerning. Engagement from our guests is crucial to us and it's apparent we might have missed an opportunity to meet your expectations on your recent stay. Rest assured, we take all feedback very seriously and it provides us with valuable opportunities to enhance our guest experience. Should you wish to discuss further about your stay, please do not hesitate to reach out. We would love another opportunity to serve you better in the future.

10/10 Excellent

Bonnie

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Felt safe downtown. Really appreciated the valet service in the cold and rain. Good breakfast!
Stayed 3 nights in Jan 2024
Response from Customer Service on 23 Jan,2024
Bonnie, it's fantastic to hear that you felt secure and enjoyed our valet services at Residence Inn by Marriott Dallas Downtown, especially in inclement weather. We're glad you had a positive dining experience with our breakfast selection too. Your kind feedback is appreciated and we look forward to your next stay with us.

10/10 Excellent

Archana

Stayed 3 nights in Dec 2023
Response from Customer Service on 12 Feb,2024
Thanks for the perfect rating, Archana!We're pleased to hear that you have fully enjoyed your stay at Residence Inn by Marriott Dallas Downtown, as we strive to create a full service experience for our guests. We can't wait to see you again soon!

10/10 Excellent

Carlynne, Arvada

Stayed 13 nights in Dec 2023
Response from Customer Service on 13 Jan,2024
Carlynne, thank you for leaving us a 5 out of 5 rating! We look forward to seeing you again soon so we can share another exceptional experience with you at Residence Inn by Marriott Dallas Downtown!

8/10 Good

Stacey Mariah

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Jan 2024
Response from Customer Service on 13 Jan,2024
We appreciate your lovely rating, Stacey!The satisfaction of our guests is important to us so we can't wait to see you back again at Residence Inn by Marriott Dallas Downtown soon. We want to share an even more fantastic experience with you next time.Thanks again for taking the time to leave your feedback!

10/10 Excellent

sharon

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was clean and in a good location. People were willing to help when I had questions although they didn’t always have the answers. There were many options for breakfast which was nice as well. I didn’t think that the valet was a good idea so I only used the service on the first $50 when adding fees is extreme when you can park for $20/day directly behind the hotel. There were valets “vaping” in the lobby and I didn’t appreciate the pot smell there either.
Stayed 4 nights in Dec 2023
Response from Customer Service on 13 Jan,2024
Sharon, we appreciate your feedback from your recent stay at Residence Inn by Marriott Dallas Downtown. We're pleased to know you enjoyed our prime location, cleanliness, and diverse breakfast selection. We have taken note of your observations. Your concern regarding valet service has been addressed with our team members to maintain a more conducive environment. We're committed to constant improvement and your insights are invaluable to us. We hope to welcome you back for a smoother experience in the future.

10/10 Excellent

Latasha

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good time
Stayed 1 night in Jan 2024
Response from Customer Service on 8 Jan,2024
Latasha, it's outstanding to know you had such a great stay at Residence Inn by Marriott Dallas Downtown! We thank you for choosing our hotel and hope to see you on your next visit to Dallas.

10/10 Excellent

Ahmed

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Cleaner than I expected
Stayed 1 night in Jan 2024
Response from Customer Service on 13 Jan,2024
Ahmed, it's wonderful to hear that the Residence Inn by Marriott Dallas Downtown surpassed your expectations in cleanliness as we pride ourselves in maintaining a high standard of cleanliness for our guests. We're looking forward to hosting you again in the future.

10/10 Excellent

Taylor

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Dec 2023
Response from Customer Service on 8 Jan,2024
Thanks for the fantastic rating, Taylor!It's outstanding we could exceed your expectations during your stay at Residence Inn by Marriott Dallas Downtown. We're all looking forward to your next stay with us.

10/10 Excellent

Devon, New York

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Dec 2023
Response from Customer Service on 13 Jan,2024
Thank you for the 5 out of 5 rating, Devon!We're thrilled to see how much you enjoyed staying at Residence Inn by Marriott Dallas Downtown. We look forward to hosting you again in the near future! Thank you again for sharing.

10/10 Excellent

Velma

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023
Response from Customer Service on 8 Jan,2024
Thank you for sharing, Velma!At Residence Inn by Marriott Dallas Downtown, we strive to provide exceptional service for each person who walks through our doors. Thank you for sharing your perfect rating with us. We look forward to sharing the same quality experience with you during your next stay with us.