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Reviews of Staybridge Suites Plano - Legacy West Area, an IHG Hotel

3 out of 5
Staybridge Suites Plano - Legacy West Area, an IHG Hotel
8355 Parkwood Blvd, Plano, TX

Reviews

8.8

Excellent

Rating 10 - Excellent. 266 out of 435 reviews" "
Rating 8 - Good. 112 out of 435 reviews" "
Rating 6 - Okay. 23 out of 435 reviews" "
Rating 4 - Poor. 16 out of 435 reviews" "
Rating 2 - Terrible. 18 out of 435 reviews" "

9.2/10

Cleanliness

9.0/10

Staff & service

9.0/10

Amenities

9.2/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

2/10 Terrible

Josie

Disliked: Staff & service
Came on from a 5 hour drive for business went to take a shower the water was cold. Not only that the rooms are very out dated it smelled like an old ladies closet. There are better rooms in the area for the price also the pool was CLOSED
Stayed 1 night in Apr 2024

10/10 Excellent

rolando

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Rooms are comfortable and clean
Stayed 3 nights in Apr 2024

8/10 Good

Lydia

Liked: Cleanliness, staff & service, property conditions & facilities
It was a decent stay.
Stayed 2 nights in Apr 2024

8/10 Good

Mark

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024

10/10 Excellent

RUDY

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean,comfortable,good service and well priced in comparison to other properties near by.
Stayed 3 nights in Apr 2024

10/10 Excellent

Natalie

Liked: Cleanliness, staff & service, property conditions & facilities
Breakfast
Stayed 1 night in Mar 2024

10/10 Excellent

Randy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice rooms.
Stayed 1 night in Mar 2024

10/10 Excellent

Juana

Travelled with family and small children, Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Very nice to stay close to the shopping area like less That 10 min
Stayed 1 night in Mar 2024

2/10 Terrible

Pamela

Stayed 1 night in Mar 2024

10/10 Excellent

Lawrence, Warren

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was fantastic and courteous
Stayed 3 nights in Dec 2023

8/10 Good

Akbar

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 6 nights in Jan 2024

10/10 Excellent

Colleen

Travelled with pets, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean
Stayed 7 nights in Nov 2023

10/10 Excellent

Scarlette

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Excellent hotel
Stayed 1 night in Nov 2023

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023

10/10 Excellent

Tatiana

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023

6/10 Okay

Douglas J, Crestview

Liked: Cleanliness, property conditions & facilities
Upon entering, a man was sitting directly in front of the Hotel front desk. I guess he worked there, or the staff knew him. As I was being checked in, he continued sitting. The Man, at the desk didn't ask him to move, so we slid everything diagonally. I was also asked, for my credit card, if I charged incidentals. I sent a dress shirt out to be cleaned and pressed. The cost was 11.00 however, they kept the whole 25.00. I won't be going back.
Stayed 3 nights in Oct 2023

8/10 Good

Gene

Stayed 1 night in Oct 2023

10/10 Excellent

Priscilla

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was very accommodating and courteous.
Stayed 5 nights in Oct 2023

10/10 Excellent

Michelle P, St Louis

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023

6/10 Okay

Vadim

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
Convenient accommodation for a couple of people in a room. Good location, many restaurants nearby. Clean room, there is a swimming pool. The bathroom is large and has all the necessary amenities. The kitchen is also fully equipped with everything you need. The only negative is the sofa in terrible condition in the living room. Absolutely the sofa cannot be used for sleeping! Very poor breakfast!
Stayed 2 nights in Sep 2023

10/10 Excellent

Gabriel

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All good
Stayed 1 night in Sep 2023

8/10 Good

Nicole

Stayed 1 night in Sep 2023

8/10 Good

Ian

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Decent modern rooms and property. Good price and the breakfast was fine nothing special.
Stayed 2 nights in Sep 2023

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Do not stay here!!!!
We were overcharged; put in a room we were not booked for-booked a king but put in a room with two doubles-charged same amount. I’m sure our room was given to someone else because we arrived later in evening. Person at desk said rooms were being renovated but there might be one available on Saturday. Maybe someone was checking out? I told her Nevermind-once we unpacked and were running around on Saturday we were not going to come back and change rooms. Room had sticky floor in kitchen, remote not working in bedroom broken/loose kitchen faucet. It was a mess. Front desk clerk basically lied and charged me $100 over what I should have been charged for this room. Her compensation? I could have a snack and a drink. I chose not to partake.
Stayed 2 nights in Sep 2023

8/10 Good

Daniel

Travelled with partner
Liked: Amenities
Would have given an overall excellent rating, but they left the wrong billing statement at my door. Never received mine. Didn’t realize mistake till I was home.
Stayed 2 nights in Aug 2023

2/10 Terrible

David M

Travelled with family
Liked: Cleanliness
I booked a room with a king bed as confirmed by Expedia. When I checked in, they gave me a room wit two regular beds. The desk clerk claimed that their record showed a reservation for two beds despite my Expedia confirmation.
Stayed 1 night in Aug 2023

10/10 Excellent

Edward

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Check in was easy. Clean, spacious rooms. Restaurants and entertainment close by. Would recommend.
Stayed 1 night in Aug 2023

6/10 Okay

Jeremy

Travelled with family
Liked: Property conditions & facilities, room comfort
Plano TX family stay.
Great location and the hotel is newer. The staff isn't the just friendly. Ice machines weren't working. Right before we checked out, a man from housekeeping walked into the room without knocking.
Stayed 2 nights in Jul 2023

2/10 Terrible

Dominique

Liked: Cleanliness
Disliked: Staff & service
Stayed 3 nights in Jul 2023

10/10 Excellent

Lawrie

Stayed 3 nights in Jun 2023

4/10 Poor

Deloris

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Stayed 4 nights in Jun 2023

10/10 Excellent

Christine

Stayed 1 night in Jun 2023

6/10 Okay

Ashok kumar

Travelled with family
Liked: Cleanliness
Disliked: Property conditions & facilities
AC was too loud. No tea bags in breakfast area. Staff is reception doesn’t pickup the phone
Stayed 5 nights in May 2023

8/10 Good

Jennifer

Liked: Staff & service, property conditions & facilities
Stayed 3 nights in May 2023

10/10 Excellent

michael

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Pedro at the front desk was most helpful during our 4 nights.
Stayed 4 nights in May 2023

8/10 Good

rolando

Business traveller
Liked: Cleanliness, property conditions & facilities
Premises are very clean and confortable. locations is very convenient. however, i left an electric toothbrush when checking out. I called twice to try to get it back and never got a response back. At least I was expecting a call back to let me now that it had not been found.
Stayed 4 nights in May 2023

10/10 Excellent

David M

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
This was our third stay at this property. The location has excellent freeway access and is near the Legacy shops and town center. The staff is friendly and helpful. The rooms are clean and very comfortable. I highly recommend this hotel.
Stayed 1 night in May 2023

4/10 Poor

Maryellen

Liked: Staff & service, amenities
Disliked: Cleanliness, property conditions & facilities
The staff really cared, so customer service was above average. The room was horrible, overpowering cleaning products. I asked to change rooms and the staff person who assisted me agreed that the cleaning products smell was headache inducing. I wouldn’t consider staying at the Staybridge again and don’t recommend it unless you are highly tolerant of overpowering smells and noisy rooms.
Stayed 3 nights in Apr 2023

10/10 Excellent

Luis

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Quite , best stay
cllran , friendly, friendly , very nice food.
Stayed 1 night in Apr 2023

8/10 Good

Joshua

Business traveller
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Apr 2023

10/10 Excellent

rolando

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 6 nights in Apr 2023

10/10 Excellent

Terri

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Apr 2023

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Apr 2023

10/10 Excellent

Danyel

Stayed 3 nights in Feb 2023

10/10 Excellent

Terri

Stayed 1 night in Mar 2023

8/10 Good

Casey

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
I wasn’t happy my price went up at check in
Stayed 1 night in Mar 2023

8/10 Good

Kelvin

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Mar 2023

10/10 Excellent

Heather

Travelled with family, Business traveller, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was great, super clean and up to date. Breakfast was also really good. Zero complaints. Will stay here again. Very shocked at how nice it was for the price.
Stayed 1 night in Mar 2023

10/10 Excellent

Efren

Stayed 1 night in Feb 2023

8/10 Good

Shalena

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Only wishing it wasn’t winter so kids could get some pool time
Stayed 1 night in Feb 2023
Response from Stephane on 13 Feb,2023
Thank you for taking a moment to share your experience. I am happy to hear you found your stay with us to your liking, even though your kids did not have a chance to play in the pool due to weather. We look forward to welcoming you back to our hotel in the not too distant future!Sincerely,