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The hallways have a strong odor of smoke. Our TV did not work, the toilet only flushed after four tries and the shower worked poorly. The front desk attendant told me I would get a call from the manager but it never came.
Stephen
Stayed 2 nights in Apr 2024
Response from Manager on 1 May,2024
Hello Stephen,We appreciate you sharing your experience and apologize for any inconvenience. We encourage guests to reach out to our management directly to address any concerns promptly. Thank you for your feedback, it is taken seriously for our continuous improvement.
Inop A/C that provided no cooling and loud grinding noise. Carpet was wet on one side of bed. Musty smell and ceiling showing signs of mold. Tub water would not shut off. Only half of tv channels worked and rest the channels could not keep a steady connection. Hallways were being dried by a constant fan all night. Breakfast lacking, no napkins, and little selection.
Cynthia
Stayed 1 night in Apr 2024
Response from Manager on 26 Apr,2024
Hello Cynthia, We apologize for the inconveniences you encountered during your stay. Your feedback is valuable and has been shared with the relevant departments for further review. It's important to us to address any areas needing attention to enhance the guest experience.
I have to change rooms 3 times every time there is a problem and the last room they gave me has renovations going on top and couldn’t sleep and stay throughout.Despite informing front desk nothing happened I will not stay here again
VENKATESWARA RAO
Stayed 3 nights in Apr 2024
Response from Manager on 25 Apr,2024
Hello VENKATESWARA RAO, We apologize for any inconvenience you experienced during your stay. Your feedback is essential for us to improve our services. Please feel free to reach out to our management team to address your concerns further. We appreciate your understanding and hope to have the opportunity to host you again in the future.
10/10 Excellent
Lance
Business traveller, Travelled with partner
20 Apr,2024
Disliked: Property conditions & facilities
The a/c took a while to cool the room, the bathroom smelled musty/moldy, the ceiling above the shower looked like it had a water leak, and the shower curtain bar was hanging and about to fall off the wall making the shower curtain unusable. The room was sparsely stocked; had to ask for 2 more bath towels. Given the condition of the room and hearing the hotel was being renovated, they should not be open for business.
The room had a smell to it. There were issues in the bathroom. It looks like something was cut in the ceiling and the temporary fix was to staple plastic fabric over it.
Nelida
Stayed 1 night in Apr 2024
Response from Manager on 17 Apr,2024
Hello Nelida, Thank you for sharing your feedback with us. We appreciate your comments and will address them with our team to ensure a better experience for future guests. We strive to provide comfortable and well-maintained accommodations for all our visitors.
2/10 Terrible
Elise
Travelled with family, Travelled with family and small children
We were in the room less than 5 minutes and found bugs in the shower, drawers, and on the floor between the beds. The hallway and lobby smelled like weed. Wallpaper peeling from the walls along the entire hallway.
Elise
Stayed 3 nights in Apr 2024
Response from Manager on 16 Apr,2024
Hello Elise, Thank you for alerting us to a potential pest problem. We are investigating and treating to make sure that this is an isolated incident. I assure you that we have strict guidelines we follow, and cleanliness issues are very important to us and are being addressed immediately with our staff. We are always looking for ways to improve upon the guest experience and I hope you will return to see how we continue to grow and evolve.
Roaches in the toilet. Dirt in the bed. The first room they put me, didn’t even have covers on the bed. I actually walked in and left. Didn’t care about a refund. Smh. DISGUSTING.
Meah
Stayed 1 night in Jan 2024
Response from Manager on 14 Apr,2024
Hello Meah,We're sorry to hear about your experience and appreciate your feedback. Please know that we take cleanliness and guest comfort very seriously and we will address this matter with our team promptly. Should you have any further concerns, please don't hesitate to reach out to us directly.
A/C in room was obscenely loud ( #317 ). Hard to sleep. Shower stall leaked in a steady stream of probably a gallon per minute the whole time we were there. Told the front desk but nothing was done. No maid service over 3 nights/4 days. Kept having to get our room keys reprogrammed because they stopped working. Construction ( renovation ) work started about 7:00 a.m. on Monday in the room above us, consisting of Bob the Builder hammering in nails almost continuously. Stacks of mattresses and discarded furniture in the parking lot along with rat traps on the ground. This property needs new management. As we were leaving there were 5 employees standing around together at the front desk—just chatting. A VERY UNPLEASANT STAY!!!!!!!!!!!
Carole
Stayed 3 nights in Apr 2024
Response from Manager on 10 Apr,2024
Hello Carole,We apologize for the inconveniences you encountered during your stay. Your feedback is valuable, and we will share your concerns with the appropriate departments for further review. If you would like to discuss your stay further, please feel free to reach out to our management team. We appreciate you bringing these issues to our attention.
8/10 Good
Santana
8 Apr,2024
Liked: Cleanliness
Santana
Stayed 3 nights in Mar 2024
Response from Manager on 11 Apr,2024
Hello Santana,We are thrilled to hear that you had a pleasant stay with us! If you have any further comments or suggestions, please do not hesitate to contact us directly. We hope to welcome you back again soon!
Hello Charles,We're delighted to hear that our staff provided excellent service during your stay. Your kind words are truly appreciated and we hope to welcome you back in the future.
Había visitado este hotel en un viaje anterior, lo cierto es que lo encontré muy deteriorado,se nota el cambio de la administración y adopta un esquema indú que no es para nada conveniente, el lavatorio quebrado,pasillos sucios, no hay servicio a la habitación a pesar de estar tres noches, no volveré en resumen
Harold
Stayed 3 nights in Mar 2024
Response from Manager on 5 Apr,2024
Hello Harold,Lamentamos escuchar que tu reciente experiencia no estuvo a la altura de tus expectativas. Valoramos tus comentarios y los transmitiremos al equipo de gestión correspondiente para su revisión. Apreciamos sinceramente tu lealtad pasada y esperamos que consideres darnos otra oportunidad en el futuro. ¡Gracias por compartir tus comentarios con nosotros!
2/10 Terrible
Joesph
1 Apr,2024
Joesph
Stayed 2 nights in Mar 2024
Response from Manager on 23 Apr,2024
Hello Joesph, We regret to hear about your experience. Please feel free to reach out to us with more details so we can address any concerns you may have. We value your feedback and aim to provide the best possible stay for our guests.
Stayed for a week. Trash was never thrown away . Bathtub faucet was leaking badly despite multiple requests was never switched to another room or fixed.
Jason
Stayed 4 nights in Mar 2024
Response from Manager on 3 Apr,2024
Hello Jason, We appreciate you sharing your experience; we regret to learn of the inconvenience during your stay. Your feedback will be shared with our team for improvement. If any future concerns arise, please feel free to reach out to our management.
The guy in the front desk is very rude, he always has
a bad mood...we stayed three nights and after the first night, We had to change room the first one had a lot mold everywhere, it smelled horrible of cigarettes, the TV doesn't work. We couldn't sleep well the bed was uncomfortable..... In short... We had a bad experience and we'll not return to this place
Carmen
Stayed 3 nights in Mar 2024
Response from Manager on 31 Mar,2024
Hello Carmen,We apologize for the inconveniences you encountered during your stay. Please be assured that guest satisfaction is a top priority for us, and we have shared your feedback with the relevant team members for their review. We appreciate you bringing these concerns to our attention and hope you will consider contacting management directly to discuss your experience further.
Hotel smelled like smoke everywhere. Rooms and hallways had mold growing in them. Not many lights worked in the hotel and the whole building was very dark. Was approached by many people on substances. Would never stay here again and checked out a day early because i was too scared.
Breanna
Stayed 2 nights in Mar 2024
Response from Manager on 24 Mar,2024
Hello Breanna,We are sorry to hear about your experience and truly appreciate your feedback. We take all guest concerns seriously and will address the issues mentioned to ensure a safer environment for our guests. Please feel free to contact our management team to discuss your stay further.
Their washer & dryer broken, no beverages on property, staff rude, they kept my $50 deposit, drug dealers & prostitutes everywhere.
Chris
Stayed 1 night in Mar 2024
Response from Manager on 22 Mar,2024
Hello Chris, We regret to hear about your experience and appreciate your feedback. Ensuring the safety and comfort of our guests is our top priority. Should you have any further concerns, we recommend reaching out to our management directly for assistance.
8/10 Good
John
Travelled with family
1 Mar,2024
Hallway needs to be lighted more firsafery
John
Stayed 1 night in Feb 2024
Response from Manager on 2 Mar,2024
Hello John,We appreciate your feedback on the hallway lighting and will share it with our team for further consideration. Thank you for bringing this to our attention and helping us enhance our guests' experience.
6/10 Okay
Joe
Travelled with family and small children
29 Feb,2024
Liked: Staff & service
Disliked: Property conditions & facilities
Bathrooms needed updating. Mirror was falling apart, exposed wood, insects in bathtub
Joe
Stayed 2 nights in Feb 2024
Response from Manager on 2 Mar,2024
Hello Joe, Thank you for taking the time to write this review and share your experience. This is certainly not taken lightly and has been forwarded to management for review. Providing our guests with a safe and enjoyable experience is of extreme importance to us. Thank you for alerting us to a potential pest problem. We are investigating and treating to make sure that this is an isolated incident. I assure you that we have strict guidelines we follow, and cleanliness issues are very important to us and are being addressed immediately with our staff. We are always looking for ways to improve upon the guest experience even with limited staffing. We are working hard to improve our provided services and hope you will return to experience them with a future stay.
The room was excellent done and clean but the corridor and the elevator were smelling weed or bad odor.. there was no change of towels for . The is room for
Improvement.. the hotel
Has great potential
Lilian
Stayed 3 nights in Feb 2024
Response from Manager on 24 Feb,2024
Hello Lilian,We appreciate your positive feedback on the room and will address the concerns regarding the corridor and elevator promptly. We value your suggestions for improvement and will strive to enhance our services further. Thank you for highlighting our hotel's potential for excellence.
10/10 Excellent
Sandro
22 Feb,2024
Liked: Amenities
Good stuff
Sandro
Stayed 4 nights in Feb 2024
Response from Manager on 24 Feb,2024
Hello Sandro,We're delighted to hear that you enjoyed your stay with us and find it a good stuff. Your five-star rating is greatly appreciated. Thank you so much, waiting to serve you again!
Hello Jorge,We appreciate your kind words about our staff's hospitality. We strive to provide exceptional service to all our guests. Your feedback encourages us to continue delivering excellent guest experiences.
Hello Cesar,We are stoked to hear that you had a wonderful stay with us! Please do not hesitate to contact us directly if you have any further comments to share. We hope to welcome you back soon for another fantastic experience!
Hello david, We appreciate your feedback and are always looking for ways to improve our guest experience. Feel free to reach out to our management team with any specific suggestions you may have for the property's enhancements. Your input is valuable in helping us strive for excellence in our services.
We booked for 2 nights , and it was horrible made us regret our stay and ruined our vacation , room is dirty with a lots of blood spots on sofa bed mattress... when i went to reception and talked to the guy there about my complain about the mattress.. he yelled at me and being rude saying i need you get your stuff and check out.. i asked talk to manager he replied i have no manager.. i told him im not going to check out until i talk to your manager.. so later i went to visit some of our friends with my family. And when i back to the hotel i couldn't enter my room and figured out that he changed my reservation for one night instead of two night which i already paid for . And had me to re pay for another night to unlock my room with my stuff inside it .
I don't recommend this hotel at all ..
Noor
Stayed 2 nights in Feb 2024
Response from Manager on 13 Feb,2024
Hello Noor, Thank you for bringing your concerns to our attention. We apologize for any inconvenience you may have experienced during your stay. We strive to provide a clean and comfortable environment for our guests, and we will address the issues you mentioned with our housekeeping team. We take this matter seriously and will also look into the conduct of our staff. Your feedback helps us improve our service. Thank you for your understanding.
I use a cane to get around with. When I got checked -in and got to my assigned room, the room was already occupied by someone else.. I then had to walk all the way back to the desk to let the person know that someone was already in the room, and to get another one. (I should add with my cane). I can't stand for long times and there was nowhere for me to sit and rest. SO I got another key, went to the next room to find that the key would not work .So I had to go back to get the key programed to open the door.
Michael
Stayed 3 nights in Jan 2024
Response from Manager on 10 Feb,2024
Hello Michael,We apologize for the inconvenience you experienced during your stay. Our team strives to provide a seamless check-in process for all guests. We appreciate your patience and bringing this to our attention. Your feedback will be shared with the appropriate departments to ensure future improvement. We hope you had an otherwise pleasant stay with us and look forward to welcoming you back in the future.
Roaches. We stayed 2 nights. We should have left when we saw roaches, but we paid thru Expedia and they told us no refunds. They said they sprayed the bathroom after our first night, but I don't think so. The bugs were still there. The clerk at checkout promised the owner would call and make things right. It's been 4 days and no call yet.
DARRIN
Stayed 2 nights in Jan 2024
Response from Manager on 6 Feb,2024
Hello DARRIN, We appreciate you giving your feedback about your recent experience in our hotel. I want to assure you that we act promptly to pest alerts with expert extermination services and treat to deter pests regularly scheduled basis. We respond to all claims of a pest issue with prompt and professional action and ask that you bring these issues to our attention in real-time so we can quickly investigate and address the situation. Thank you again for taking the time to share your experience and to bring this matter to our attention. On behalf of our entire staff thank you for staying with us and for rating your stay.
Hello Sam,Thank you for your feedback regarding the hotel's convenient location near your business. We value your choice in staying with us and are glad that our proximity to your business was beneficial. We appreciate your time in sharing your experience and hope to welcome you back in the future.
This was a great hotel years ago and seems to be managed by a new owner. It is now starting to be run down and needs serious updating. The breakfast was really limited and they literally had two plastic bags of cereal that were torn open on the counter. The second floor smelled like pot. The walls of the hallway are all scratched up. The lamps in my room were all rusted. The king sized bed had only 2 pillows. There were liquid stains on my bed's headboard. The mirror in the bathroom had peeling paint. One of my coworkers had bugs in his room and the managers didn't respond until asked a second time. This place is not serviced or cleaned well. It's a bit disappointing as I have stayed here several times in years past and it was always good. Now the place is rundown. Wyndham Wingate, this property is bringing you down.
Christopher
Stayed 2 nights in Jan 2024
Response from Manager on 27 Jan,2024
Hello Christopher, Thank you for taking the time to write this review and share your experience. This is certainly not taken lightly and has been forwarded to management for review. Providing our guests with a safe and enjoyable experience is of extreme importance to us. Thank you for alerting us to a potential pest problem. We are investigating and treating to make sure that this is an isolated incident. I assure you that we have strict guidelines we follow, and cleanliness issues are very important to us and are being addressed immediately with our staff. We are always looking for ways to improve upon the guest experience even with limited staffing. We are working hard to improve our provided services and hope you will return to experience them with a future stay.
10/10 Excellent
Dalal
22 Jan,2024
Dalal
Stayed 1 night in Jan 2024
Response from Manager on 25 Jan,2024
Hello Dalal,Thank you for choosing to stay with us! We're thrilled to hear that you had a wonderful experience during your time at our hotel. If you have any further feedback or if there's anything else we can assist you with, please don't hesitate to reach out to us. We look forward to welcoming you back in the future!
6/10 Okay
David
21 Jan,2024
David
Stayed 4 nights in Jan 2024
Response from Manager on 25 Jan,2024
Hello David, We appreciate you choosing our hotel for your stay. We value your experience and would love to hear any feedback you might have. Please feel free to reach out to us directly so we can address any concerns and make your next stay even better.
Hello Jason, We appreciate you choosing our hotel for your stay. We apologize if we did not meet your expectations during your visit. We encourage you to reach out to us directly with any specific feedback you have, so we can address any concerns you may have experienced. We hope to have the opportunity to welcome you back in the future and provide you with a better experience.
Hello Danny,Thank you for choosing our hotel for your stay! We are delighted to hear that you thoroughly enjoyed your time with us. If you have any specific feedback or suggestions, please feel free to reach out to us directly. We look forward to welcoming you back in the future for another excellent experience.
6/10 Okay
Tabi
17 Jan,2024
Liked: Staff & service
Disliked: Property conditions & facilities
The bathroom needed a major upgrade. Part of mirror was broken off revealing a strip of bug catching tape. The bathtub leaked. There were signs at the front desk about a $50 deposit and putting ur towels in a bag. Not a classy place.
Tabi
Stayed 1 night in Jan 2024
Response from Manager on 18 Jan,2024
Hello Tabi, Thank you for bringing your concerns to our attention. We apologize for any inconvenience you may have experienced during your stay. Our team strives to provide a comfortable and enjoyable stay for all our guests. We appreciate your feedback and will use it to further improve our facilities and services. We hope to have the opportunity to welcome you back in the future.
Hello Travis, Thank you for sharing your feedback with us. We apologize for any inconvenience caused by the wait-time you experienced. We strive to constantly improve our systems and appreciate your patience. We hope you had a comfortable stay and we look forward to welcoming you back in the future.
6/10 Okay
cassandra
Travelled with family
14 Jan,2024
Liked: Staff & service
When i arrived, the front desk person was very friendly and accomidating.
cassandra
Stayed 2 nights in Jan 2024
Response from Manager on 16 Jan,2024
Hello cassandra, Thank you for sharing your positive experience with our friendly and accommodating front desk team. We strive to provide exceptional service to all our guests and are pleased to hear that we met your expectations. We hope to welcome you back in the future for another enjoyable stay.
There was a broken heater in the room i had to use my hair dryer to stay warm . The front desk was unavailable to change the room
Karen
Stayed 4 nights in Jan 2024
Response from Manager on 13 Jan,2024
Hello Karen, Thank you for sharing your recent experience with us. We apologize for any inconvenience caused by the broken heater in your room. Our team strives to provide prompt assistance, and we regret if the front desk was unavailable at that moment. We appreciate your understanding and will take your feedback into consideration for future improvements.
Dirty rugs condoms in the hall way. Very dirty room. Weed smoke, smoking smell. Worst hotel I slept in my life.
Tekola
Stayed 2 nights in Jan 2024
Response from Manager on 13 Jan,2024
Hello Tekola, Thank you for bringing these concerns to our attention. We apologize for any inconvenience you may have experienced during your stay. We appreciate your feedback and will ensure that your comments are shared with our team for further improvement. We value our guests' comfort and will continue to work hard to provide a clean and pleasant environment.
Hello Josue,We are thrilled to hear that you had a wonderful stay at our hotel! We appreciate your kind words and are grateful for your support. If you have any further feedback or suggestions, please don't hesitate to reach out to us. We look forward to welcoming you back in the future for another exceptional experience.
Hello Carmen, Thank you for taking the time to complete our survey! We want you to know that your feedback and rating of our hotel is of utmost importance to us. We would appreciate it if you could kindly reach out to us directly with any specific feedback you may have, so that we may address your concerns accordingly. On behalf of our entire staff, we thank you for your business and we hope to see you again when your travels bring you back to the area!
Hello Danny,Thank you for praising our front desk manager! We're thrilled to hear that they provided exceptional service during your stay. Our team takes pride in delivering excellent customer service, and we will make sure to pass along your kind words. We hope to welcome you back in the future for another enjoyable stay.
Hello Christian,Thank you for choosing our hotel for your stay! We appreciate your positive rating and are glad to hear that you had a good experience with us. If there's anything else we can do to make your next visit even better, please don't hesitate to reach out to us directly. We look forward to welcoming you back in the future!
As soon as you walk in the hotel there is a smell of marijuana, the receptionist was talking to another person using foul language. The room was dirty I checked out the very next morning.
Dayami
Stayed 1 night in Dec 2023
Response from Manager on 8 Jan,2024
Hello Dayami, Thank you for taking the time to share your feedback with us. We apologize for any inconvenience you experienced during your stay. Providing a pleasant environment and professional service are our top priorities. We appreciate your valuable input and have shared it with the appropriate team for further review.
Stuff are friendly. Some don’t speak English though.
If not because of the stuff, I would give 0 star to the facilities. I was on 4th floor and the toilet didn’t work at all. No water in the tank. Changed my room and the new one broke after 1 use.
There were some brown spots on the sheets in the first room, not sure what it is, but very obvious on the top
Fred
Stayed 2 nights in Dec 2023
Response from Manager on 2 Jan,2024
Hello Fred, Thank you for bringing these concerns to our attention. We apologize for any inconvenience you experienced during your stay. We appreciate your positive feedback on our friendly staff. We understand that language barriers can be challenging, and we will work to improve communication. Regarding the facility issues, we will address them with our maintenance team to prevent any future occurrences. We apologize for the cleanliness issue and will ensure our housekeeping team is more thorough in their inspections. We appreciate your feedback and hope to have the opportunity to better serve you in the future.
Hello Ayoola,Thank you for sharing your feedback regarding the maintenance of our property. We apologize if it did not meet your expectations. We appreciate your input and will make sure to address any areas that require attention. Please feel free to contact our management team to further discuss your concerns.
10/10 Excellent
LaTroy
30 Dec,2023
LaTroy
Stayed 1 night in Dec 2023
Response from Manager on 20 Jan,2024
Hello LaTroy,Thank you for choosing to stay with us during your recent visit. We greatly appreciate your positive rating and are delighted to know that you had a wonderful experience at our hotel. We hope to have the opportunity to welcome you back in the future for another memorable stay.
Dear Guest, We're sorry to hear that your experience at our hotel did not meet your expectations. We value your feedback and would appreciate it if you could reach out to us directly with any specific issues you encountered during your stay. We are committed to providing excellent service and would welcome the opportunity to address any concerns you may have had.
Hello Carl,We're sorry to hear that your experience with us fell short of your expectations. We appreciate your feedback and we encourage you to reach out to our hotel directly to further discuss any specific issues you may have encountered. Our goal is to ensure guest satisfaction and we welcome the opportunity to address your concerns.
10/10 Excellent
HAMER
23 Dec,2023
HAMER
Stayed 3 nights in Dec 2023
Response from Manager on 26 Dec,2023
Hello HAMER,Thank you for choosing our hotel for your stay and your perfect 10 rating. I’m pleased to learn that your stay was enjoyable. We appreciate this and humbly request a return visit.
6/10 Okay
Chase
Business traveller
15 Dec,2023
It was mid
It was older and a bit run down. Not super clean but not terrible. It was okay
Chase
Stayed 2 nights in Oct 2023
Response from Manager on 17 Dec,2023
Hello Chase,Thank you for sharing your feedback with us. We appreciate your honest comments about the condition of our hotel. Our team is continuously working on improvements to enhance the overall experience for our guests. We hope to have the opportunity to welcome you back in the future for a better stay.
There was mold all over the bathroom walls and in the air conditioning/heat unit. It smelled of mold and must. We bought lysol spray and sprayed often to hopefully avoid any illness related to the mold. We got 2 towels for 3 guests because they had a “towel shortage”. Staff was friendly when you could find them.
Verified traveller
Stayed 4 nights in Nov 2023
Response from Manager on 16 Dec,2023
Dear Guest,Thank you for sharing your feedback with us. We take all guest concerns seriously and apologize for any inconvenience caused. Our team is committed to maintaining a high standard of cleanliness and will look into the issues you mentioned regarding the mold and towel shortage. We appreciate your kind words about our friendly staff and hope to have the opportunity to welcome you back in the future for an improved experience.