Outdoor pool, pool loungers

Reviews of Grand & Gangula

5 out of 5
Grand & Gangula
63km Post, Pannampitiya Junction, Dambulla

Reviews

7.6

Good

Rating 10 - Excellent. 2 out of 4 reviews" "
Rating 8 - Good. 1 out of 4 reviews" "
Rating 6 - Okay. 0 out of 4 reviews" "
Rating 4 - Poor. 0 out of 4 reviews" "
Rating 2 - Terrible. 1 out of 4 reviews" "

8.6/10

Cleanliness

8.6/10

Staff & service

10/10

Amenities

8.0/10

Property conditions & facilities

Reviews

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It's the grounds that made me fall in love with this place. Intimate & beautiful but big enough that you can stretch out your legs by strolling through well cared for gardens. Lots of flowers. A small bubbling river wraps around the property & there is this perfect spot along the river where you can sit on a bench and take in the sounds of the forest and the view of mountains in the distance. Pure bliss! The hotel itself is close to the main highway, but tucked just far enough back from the road that the noise is mostly gone. It isn't right in Dambulla, but it's fairly easy to catch a bus or call a tuk-tuk, you'd need to do that at most places to get to the sights anyway. Food - Fantastic! And the restaurant is built around a massive tree. Pretty awesome. You just need tell the staff in advance when you'd like to eat & your meal will be ready on time. All in all, the staff were extremely respectful, friendly and helpful. Room was cleaned daily. Wifi, TV, hot water, room all in good order. I stayed for 3 nights and would have loved to stay longer. I was very well cared for here & would definitely stay here again if I ever get the chance.
Stayed 3 nights in Nov 2018
Response from SAM SILVA on 19 Dec,2018
Dear Valued guest, It was our privilege and pleasure to be of service to you. We thank you for your honest, candid review which reflects exactly what Governor's Grand Hotel is intended for. We are delighted to note that you have enjoyed your experience at Governor's Grand and look forward to you returning to our Governor's collection hotels in the future. www.governorscollection.com

8/10 Good

Jonathan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Worth the money
Clean, good views and relaxing. Food a bit hit and miss though.
Stayed 7 nights in Oct 2018
Response from Sam on 7 Dec,2018
Pleased to note the hotel is clean, good views and relaxing. When it comes to cuisine, we have one of the best E chefs in the country. It depends on what you order. We are amongst five hotels in Sri Lanka who serve imported meat from NZ, Australia and UK. Sri Lankan food is the best you can have anywhere in the world.

10/10 Excellent

Joy, Seattle, WA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Mountain get away
It is a long drive from Colombo to the hotel but I was greeted by a driver waiting for me arranged by the hotel. The property is lovely and green. Very serene and quiet. The staff was accommodating by helping me plan my day with activities. They arranged a car to take me around while I did my sight seeing. The location is perfect to see all the sites within Matale and Kandy. Would definitely recommend coming here.

2/10 Terrible

willy, paris

Disliked: Property conditions & facilities, room comfort
A fuir
Chambre très moyenne et vieillotte 1h pour avoir l'entrée au restaurant
Stayed 2 nights in Dec 2017
Response from Sam Silva GM on 31 Dec,2017
You were given a choice of Gangula wing which is much in demand or Grand wing to select from .We have never had any remarks about the accommodation to date. We are sorry to note that it did not come upto your expectations. All the meals are made fresh and we use most of our own vegetable from our organic garden. Meat is imported from Australia and New Zealand. It does take time to prepare and present the meals, hence why we ask for your choice from the extensive menu of no less than 65 dishes to select from . We can only apologise for not being able to offer any quicker.