Lobby
Check availability

Reviews of DoubleTree by Hilton Davenport

4 out of 5
DoubleTree by Hilton Davenport
111 E 2nd St, Davenport, IA

Reviews

7.2

Good

Rating 10 - Excellent. 323 out of 1001 reviews" "
Rating 8 - Good. 262 out of 1001 reviews" "
Rating 6 - Okay. 163 out of 1001 reviews" "
Rating 4 - Poor. 146 out of 1001 reviews" "
Rating 2 - Terrible. 107 out of 1001 reviews" "

7.6/10

Cleanliness

8.0/10

Staff & service

6.8/10

Amenities

7.2/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

6/10 Okay

Nathan, Normal

Liked: Staff & service
Disliked: Cleanliness, amenities
Way overpriced for what ya get. Beds need an update and shower had a used feel. Plus they charge 10.00 to park in their lot.
Stayed 1 night in May 2024
Response from staff on 21 May,2024
Thank you for taking your time to leave us a review, we apologize for the inconvenience and will make sure this is taken care of.

6/10 Okay

estrella

Travelled with family
Liked: Staff & service, property conditions & facilities
Disliked: Cleanliness
Very noise, not good for sleep when you are driving long distances and you need to rest
Stayed 1 night in May 2024
Response from staff on 21 May,2024
Thank you for taking the time to leave us a review, we apologize for not meeting your expectations.

10/10 Excellent

Debbie L

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
No need to leave the building, you have everything there
Stayed 1 night in May 2024
Response from Anna on 20 May,2024
Thankl you for taking the time to leave a review, we look forward to seeing you again

6/10 Okay

Angie

Travelled with family
Liked: Cleanliness, property conditions & facilities
The sky walk had a small area between the sky walk and the parking garage. It was filthy and creepy. There was garbage in there, throw up, and it smelled like urine. Disgusting way to enter the sky walk leading to a classy hotel.
Stayed 1 night in Apr 2024
Response from Anna on 6 May,2024
Hello Angie, We do not own the parking garage, this is unfortunate that was your experience. We will reach out to the city and let them know. Thank you for taking the time to leave a review.

2/10 Terrible

Melody

Stayed 1 night in Apr 2024
Response from Staff on 20 May,2024
Thank you for the rating

2/10 Terrible

Lauren

Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
We had two horrible experiences with staff. Absolutely horrible.
Stayed 3 nights in Apr 2024
Response from Anna on 8 Apr,2024
We apologize for the interactions with staff, please reach out to the hotel

4/10 Poor

Brad

Travelled with family
Disliked: Cleanliness, property conditions & facilities
Very dirty and not well taken care of. On our floor there was a room with door off the hinges. Our room had a vomit stained couch and looked like the bathroom was not cleaned at all. Would not stay here again. Its only redeeming quality is its location. Very walkable to all downtown has to offer.
Stayed 3 nights in Mar 2024
Response from Anna on 8 Apr,2024
We will address this with our housekeeping team, thank you for your feedback.

8/10 Good

Monica

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Anna on 8 Apr,2024
We are happy you had a pleasant experience at our property

10/10 Excellent

Chrissy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Anna on 8 Apr,2024
We are happy you had a pleasant experience at our property

6/10 Okay

Bridget

Travelled with group
The rooms are really hot and there’s “nothing they can do about it”. Parking is sparse. Our room had a leaky faucet. Bathroom floor was dirty.
Stayed 2 nights in Mar 2024
Response from Anna on 8 Apr,2024
Thank you for your feedback

8/10 Good

Mollie

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Their key-maker went down the morning we checked in, so staff had to let us in our room as we would come and go, but they did their best to get people in their rooms in a timely fashion! Great job to the staff overcoming that obstacle!
Stayed 1 night in Mar 2024
Response from Anna on 8 Apr,2024
We are happy you had a pleasant experience at our property and thank you for your feedback.

2/10 Terrible

Isabel

Stayed 2 nights in Mar 2024
Response from Anna on 8 Apr,2024
We apologize that you didn't enjoy your stay with us.

2/10 Terrible

Stori

Travelled with family
Liked: Staff & service
We were unable to sleep due to the noise that echos through the hotel from the first floor. The sound of people from the bar kept us up until they closed at midnight. The reason we came into town was for a volleyball tournament and we had to be up early. After the bar closed people continued to stay outside their rooms and continue drinking which was even louder once they were on the 5th floor.
Stayed 1 night in Mar 2024
Response from Anna on 8 Apr,2024
We apologize for the experience you had at our hotel, thank you for your feedback

2/10 Terrible

Nicole

Disliked: Property conditions & facilities
N/A
Stayed 1 night in Mar 2024
Response from Anna on 8 Apr,2024
We apologize that you didn't enjoy your stay.

10/10 Excellent

Brenda

Stayed 1 night in Mar 2024
Response from Anna on 8 Apr,2024
We are happy you had a pleasant experience at our property

10/10 Excellent

Steve

Stayed 1 night in Mar 2024
Response from Anna on 8 Apr,2024
We are happy you had a pleasant experience at our property

4/10 Poor

Kirk

Travelled with family
Liked: Cleanliness
Disliked: Staff & service
No AC, arrived in room at 75 degrees. Turned the AC on, was 78 degrees that evening with unit running entire day. Zero communication from staff regarding dining accommodations or protocols for even trying to order a meal. Woke up to a live band at 7 am on a Sunday morning.
Stayed 2 nights in Mar 2024
Response from Anna on 8 Apr,2024
We apologize for the inconveniences of your stay, thank you for your feedback

4/10 Poor

Andre

Disliked: Cleanliness, staff & service, property conditions & facilities
Fire alarms going off all night
Stayed 2 nights in Mar 2024
Response from Anna on 8 Apr,2024
Thank you for your feedback

4/10 Poor

SAM

Business traveller
Liked: Staff & service, amenities, property conditions & facilities
fire alarm going off for hours. it was not easy with a super loud sound going off in the room.
Stayed 1 night in Mar 2024
Response from Anna on 8 Apr,2024
We apologize for the inconvenience of the fire alarm, thank you for your feedback

10/10 Excellent

Valerie

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The only thing i didnt care for this time around was the very loud group after 11 pm. Sound does carry. Everything was great, as usual!
Stayed 1 night in Mar 2024
Response from Anna on 8 Apr,2024
We are happy you had a pleasant experience at our property

2/10 Terrible

Jennifer

Travelled with family, Travelled with family and small children, Travelled with group
Liked: Cleanliness
Disliked: Staff & service, amenities, property conditions & facilities
It was a convenient location to the Rivercenter. Unfortunately we were on floor 6 and it was over 70 degrees outside and because it was March they couldn't turn on the air. It was 86 degrees in our room and would not cool down even with a window open! It was so loud outside with the window open!
Stayed 2 nights in Mar 2024
Response from Anna on 8 Apr,2024
We apologize for the inconvenience

2/10 Terrible

Torrie

Travelled with family, Travelled with family and small children
Disliked: Cleanliness, amenities, property conditions & facilities
We were in town for a dance competition. The horel air was not working, by the time maintenance checked, our room was 85 degrees. After multiple complaints we switched rooms. We were able to get in a room with an open window to keep it cool enough (it is february in Iowa. We should not be sleeping with the window open.) Staff was doing what they could, but this is a property management issue that needs resolved!
Stayed 1 night in Feb 2024
Response from Staff on 8 Apr,2024
we apologize for the inconvenience

8/10 Good

Ann

Travelled with partner
Liked: Cleanliness, staff & service, amenities
This is a nice hotel, clean, well managed. A little trouble checking in as they were unable to make key cards. The young man at the desk needs a little coaching on how to speak to customers during a crisis. So I smiled and told him how sorry I was this was happening, and we were going to take a seat, put our luggage over here, and that I was sure it would be up and running in no time.
Stayed 1 night in Feb 2024
Response from Staff on 8 Apr,2024
We are happy you had a pleasant experience at our property

10/10 Excellent

Casandra, Delmar

Liked: Cleanliness, staff & service, property conditions & facilities
Would be better if had microwaves in rooms
Stayed 1 night in Dec 2023
Response from Staff on 8 Apr,2024
We are happy you had a pleasant experience at our property

10/10 Excellent

Jennifer

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice, clean, updated hotel
Beautiful hotel, nice and clean, perfect for a short little weekend getaway for me and my daughter. The only downside was that the pool area was closed for maintenance.
Stayed 1 night in Feb 2024
Response from Staff on 8 Apr,2024
We are happy you had a pleasant experience at our property

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Not bad
I was only here for one night. The receptionist who checked me in was very friendly and welcoming. The room was fine for the most part, however it was very warm. When I left in the morning it was 83 degrees, despite the thermostat being set at 65. The fire alarm also went off in the morning, but I don't believe anybody is at fault for that. Overall, I did enjoy my stay and would probably stay again if I am ever back in the area.
Stayed 1 night in Feb 2024
Response from Staff on 8 Apr,2024
We are happy you had a pleasant experience at our property

10/10 Excellent

Lori

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Will stay again
It was good! We have stayed before and will definitely stay again. Location is great.
Stayed 1 night in Feb 2024
Response from Staff on 8 Apr,2024
We are happy you had a pleasant experience at our property

10/10 Excellent

Nikita

Stayed 1 night in Feb 2024
Response from Staff on 8 Apr,2024
We are happy you had a pleasant experience at our property

10/10 Excellent

Krista

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2024
Response from Staff on 8 Apr,2024
We are happy you had a pleasant experience at our property

4/10 Poor

Patricia

Travelled with partner
It was a well maintained property. Very clean. However, our room was extreeemly hot! The thermostat said 84 even after turned off. Since our room overlooked the lobby we couldn’t even open a window to cool it off. There were two other rooms in our party and they had the same problems with the heat. As soon as we could in the morning we checked out!
Stayed 1 night in Feb 2024
Response from Staff on 8 Apr,2024
we apologize for the inconvenience

4/10 Poor

Melinda

Travelled with group
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Rough Shape...
There were several spots of noticeable damage to the walls that were very badly "patched", the floors in the bathroom didnt look like they had been mopped in a while with dirt streaks all over them, there was a hole in the bayhroom door by the door knob that you could see through and it was uncomfortably hot in the whole hotel and room. The room thermostat was set to 65, but it jept blowing hot area and the actual temperature of the room was 77. Other guests we rode the elevator with mentioned it was the same in their room too. It felt like i was saying in a $50/night hotel, not one that was almost $200. Very disappointing.
Stayed 1 night in Feb 2024
Response from Staff on 8 Apr,2024
we apologize for the inconvenience

6/10 Okay

paula

Stayed 1 night in Oct 2023
Response from Staff on 18 Apr,2024
Thank you for taking the time to leave us a rating

8/10 Good

Kami

Travelled with family
Liked: Cleanliness, staff & service, room comfort
No casino
The reason why we booked this hotel was because it stated on their website that the Rhythm City casino was a 2 minute walk. Come to find out there is no casino. I believe it’s a 16 minute drive instead. Also the pool wasn’t open for use.
Stayed 1 night in Feb 2024
Response from Staff on 18 Apr,2024
Thank you for your feedback

4/10 Poor

Joshua

Travelled with family
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
This is the 2nd time we’ve stayed here in 30 days and this time was much worse than the first time! The shower conditioner bottle was to be affixed to the wall in the shower and it was lying on the shower floor, the shower was a stead drip and wouldn’t shut off and to add the shower wouldn’t turn on! We had to call maintenance to turn it on for us! The toilet paper holder was loose and barely hanging on to the cabinet! There were missing and loose outlet covers, which is a safety concern! The room was super hot and we couldn’t get the temp down any lower than 73 degrees!! We are exited to stay here for the pool but it wasn’t operational either! All in all these are all maintenance issues that the hotel and discounts should be given if these items persist it’s hard to justify the nightly rate!!
Stayed 1 night in Feb 2024
Response from Staff on 18 Apr,2024
Thank you for taking the time to leave us a review, we appreciate your business and feedback

2/10 Terrible

Cassidy

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Sauna Room
We checked in and had to leave right away for an event so we didn’t even get to see the room until later. When we did get up to the room the thermostat was at 87 degrees and it was like a sauna. There was no way to turn on “air conditioning” we had to turn it off all together. It never cooled down. We asked for fans they didn’t have any. At midnight we had enough and tried to see if the Walmart ten miles away had a fan and they were closed. The desk didn’t help us at all! We were only given Hilton honors points and not refunded our room. I will never stay here again as we didn’t sleep a wink. Should have just drove home in the middle of the night!
Stayed 1 night in Jan 2024
Response from Staff on 18 Apr,2024
Thank you for the feedback, we do apologize for the inconvenience you experienced

4/10 Poor

Ian

Stayed 5 nights in Jan 2024
Response from Staff on 18 Apr,2024
Thank you for taking the time to leave us a postive rating

2/10 Terrible

Steve

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Room comfort
Stayed 5 nights in Jan 2024
Response from Staff on 18 Apr,2024
Thank you for taking the time to leave us a rating

10/10 Excellent

juanesha

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Staff on 18 Apr,2024
Thank you for the positive rating

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Staff on 18 Apr,2024
Thank you for the postive rating

2/10 Terrible

Ty

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
There is an issue with the Expedia payment interface and we were charged twice by the property. This has caused significant waste of time and energy to get the extra charges reversed. The property insists I research and resolve how Expedia pays the property and they state they don’t handle this. The hotel charges $100 more per night to book directly, but buyer beware.
Stayed 1 night in Jan 2024
Response from Staff on 18 Apr,2024
You are correct when you book 3rd party we have no access to your payment. Thank you for taking the time to leave a review

6/10 Okay

Eric

Travelled with family
Liked: Cleanliness, staff & service, room comfort
Got a great deal on the room. Nice hotel. Spacious. Unfortunately, the heat didn’t work in our room. Maintenance came and diagnosed it very quickly. Got us in a new room quickly, as well. My only gripe was the smell of oil or something in the air everywhere, which I presume came from the griddle in the kitchen directly below us.
Stayed 1 night in Jan 2024
Response from Staff on 18 Apr,2024
Thank you for the feedback

8/10 Good

Andrea

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Needed a break
This is a lovely hotel. I took a couple of kids to get us out during several days of snow/cold/trapped at home. The restaurant was out of a couple of items but we figured it out. Our only complaint was the temperature throughout the lobby, restaurant, and pool area--it was cold!
Stayed 1 night in Jan 2024
Response from Staff on 18 Apr,2024
Thank you for your feedback

2/10 Terrible

Pete

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Staff on 18 Apr,2024
Thank you for the feedback

8/10 Good

Nate

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Staff on 8 Apr,2024
We are happy you had a pleasant experience at our property

10/10 Excellent

Duncan, Woodstock

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Dec 2023
Response from Staff on 18 Apr,2024
Thank you for taking the time to leave us a review

10/10 Excellent

Steve

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Staff on 18 Apr,2024
Thank you for the rating

8/10 Good

Megan

Liked: Cleanliness, staff & service, property conditions & facilities
The room was nice and spacious. We were there with a large group and everyone reported temperature control issues. The rooms were very hot and staff reported a boiler issue.
Stayed 1 night in Dec 2023
Response from Staff on 18 Apr,2024
Thank you for taking the time to leave us a postive review, we appreciate your business. Thank you for the feedback.

10/10 Excellent

Darryl

Stayed 2 nights in Dec 2023
Response from Staff on 18 Apr,2024
Thank you for your business and the positive rating

8/10 Good

Kari

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Staff on 18 Apr,2024
Thank you

10/10 Excellent

Anthony

Stayed 1 night in Dec 2023
Response from Staff on 18 Apr,2024
Thank you for the postive rating