Exterior

Reviews of Holiday Inn Hotel & Suites Davenport, an IHG Hotel

3 out of 5

Reviews

9.2

Wonderful

Rating 10 - Excellent. 340 out of 480 reviews" "
Rating 8 - Good. 101 out of 480 reviews" "
Rating 6 - Okay. 22 out of 480 reviews" "
Rating 4 - Poor. 11 out of 480 reviews" "
Rating 2 - Terrible. 6 out of 480 reviews" "

9.4/10

Cleanliness

9.4/10

Staff & service

9.0/10

Amenities

9.4/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

8/10 Good

Jennifer

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great bed and room. Great breakfast. Only issue was noisy air conditioner.
Stayed 1 night in Apr 2024

10/10 Excellent

Robin

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very convenient to the wedding we attended. Close to plenty of shopping.
Stayed 1 night in Apr 2024
Response from Felicia G on 23 Apr,2024
Robin, So glad to see it was conveneint to your event! We also love the many shopping options so close to us, glad you were able to have such a great experience.

10/10 Excellent

Albert

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice hotel for a reasonable price. Breakfast buffet at the JBar wasnt great. No other isses at all in the hotel.
Stayed 3 nights in Mar 2024
Response from Felicia G on 1 Apr,2024
Albert, Thank you for your review! We appreciate the feedback, as we are always striving to improve our operations. But we are so glad to see that your experience overall was a great one!

8/10 Good

Haley

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024

10/10 Excellent

Luann

Stayed 2 nights in Mar 2024

10/10 Excellent

Doug

Stayed 1 night in Mar 2024

10/10 Excellent

Melinda

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024

10/10 Excellent

Rod

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024

10/10 Excellent

Nancy

Liked: Cleanliness, staff & service, property conditions & facilities
Na
Stayed 1 night in Mar 2024
Response from Felicia G on 19 Mar,2024
Thank you so much for your feedback and 5 out of 5 rating! We are so glad to see you enjoyed your stay with us here in Davenport, IA!

10/10 Excellent

Jeremy

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was very nice, clean, quiet, and very friendly staff.
Stayed 6 nights in Feb 2024
Response from Felicia G on 3 Mar,2024
Thank you, Jeremy, for taking the time to write a review about our hotel. We are so pleased to see you enjoyed your experience. We hope you can be our guest again soon!

10/10 Excellent

Salvatore

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024

10/10 Excellent

Tamara

Travelled with family
Liked: Amenities
Nice
Stayed 1 night in Mar 2024
Response from Felicia G on 3 Mar,2024
Thank you for the NICE review! We are so grateful you chose us for your overnight experience.

10/10 Excellent

Dave

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great experience-Great facility! MAY I PLEASE HAVE A COPY OF MY BILL?
Stayed 2 nights in Feb 2024
Response from Felicia G on 19 Feb,2024
Thank you so much for your kind review! We are so grateful to have had you as our guest and we look forward to your return.Please reach out to expedia directly for a copy of your bill or you should have a copy within your email.

10/10 Excellent

Gloribel

Liked: Cleanliness, staff & service, property conditions & facilities
Keep up the good work. Everything was clean and enjoyable
Stayed 1 night in Feb 2024
Response from Felicia G on 19 Feb,2024
Thank you so much for your review of our hotel! We are incredibly pleased to see you had such an enjoyable stay. We hope to see you again!

10/10 Excellent

Courtney

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Evrything was exactly as it should be!
Stayed 4 nights in Feb 2024
Response from Felicia G on 16 Feb,2024
Wow! Thank you for taking the time to review our hotel. We couldn't ask for our guests to have a better experience than this. Thank you again, and we look forward to serving you again in the future!

10/10 Excellent

Cecelia

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff
Stayed 1 night in Feb 2024
Response from Felicia G on 15 Feb,2024
Thank you for the perfect review! We are grateful we had you as a guest. We hope to see you again soon.

6/10 Okay

Kyleigh

Travelled with family, Travelled with family and small children
Liked: Cleanliness
Disliked: Amenities
The pool and hot tub were so chlorinated that when you entered your eyes would burn and you would start coughing. It was quite unfortunate because that was the sole reason for our visit.
Stayed 1 night in Jan 2024
Response from Felicia G on 15 Feb,2024
Thank you for your feedback, Kyleigh. This is certainly something we will look into. We check our pool and hot tub several times per day and always provide a safe environment for our guests to swim, we also know how important this aspect is to your experience. We hope you'll give us another try in the future!

10/10 Excellent

Lee

Stayed 1 night in Jan 2024

8/10 Good

Dustin

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024

10/10 Excellent

Marc

Stayed 1 night in Dec 2023
Response from Felicia G on 25 Jan,2024
Thank you, Marc, for your 5 out of 5 rating!

10/10 Excellent

Katlyn

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
great stay!
Stayed 1 night in Jan 2024
Response from Felicia G on 22 Jan,2024
We are so pleased to see you had a great stay! Thank you for being our guest.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing stay, such a beautiful hotel
Stayed 1 night in Jan 2024
Response from Felicia G on 22 Jan,2024
Thank you for the 10 out of 10 review! We are so pleased you enjoyed your stay with us. We already look forward to having you back again!

6/10 Okay

Craig

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
First room smelled like sewage. Was upgraded to a suite. Solid move my front desk. Suite was nice except for about a 1/2 inch of dust on the vents. Otherwise nice place.
Stayed 1 night in Jan 2024
Response from Felicia G on 22 Jan,2024
Craig, Thank you for your review. It is of utmost importance to us to keep a comfortable environment for our guests at all times. Unfortunately, there are times that things happen out of our control but we always do our very best to ensure we respond in a way that satisfies our guests. It appears in this instance we were able to satisfy your needs and we are happy to hear that. The items you mentioned have also been addressed on our end. Thank you again for your review and mostly, for being our guest. We look forward to serving you again in the future.

8/10 Good

Denise

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024

10/10 Excellent

paul

Business traveller
Stayed 1 night in Jan 2024
Response from Felicia G on 15 Feb,2024
Thank you for a perfect score! We look forward to seeing you again soon!

10/10 Excellent

Kelly

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Felicia G on 25 Jan,2024
Thank you, Kelly, for a perfect 10 out of 10!

8/10 Good

DIANE, Des Moines

Travelled with family
Everything was pretty OK I needed lotion in the wall. Container was empty other than that, all good.
Stayed 1 night in Dec 2023
Response from Felicia G on 25 Jan,2024
Thank you for your review! We always do our VERY best to ensure items are all full and ready for our valued guests, but if you ever run out or need anything at all - we are happy to serve you! We hope to see you again soon.

8/10 Good

Tomah

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Dec 2023

10/10 Excellent

DENISE M

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a wonderful stay with great service and staff!
Stayed 3 nights in Nov 2023
Response from Felicia G on 5 Dec,2023
Denise M, Thank you for taking time to write us a review! We are pleased to hear you enjoyed your experience. We hope your travels bring you back to Davenport, IA to see us.

8/10 Good

Kelsey

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Came for a business trip and the location was wonderful, lots of shopping and food nearby. Rooms were clean and quiet.
Stayed 1 night in Nov 2023
Response from Felicia G on 21 Nov,2023
Kelsey, We are pleased to see you enjoyed your experience here in Davenport! We look forward to serving you again in the future, as well! Thank you for taking the time to write us a review.

10/10 Excellent

Jeff

Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Nov 2023
Response from Felicia G on 21 Nov,2023
Thank you for the 10 out of 10 rating! We are so glad you enjoyed your experience.

8/10 Good

Antoinette

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was grood, the only thing i would change is to make sure that the coffe that is sereved is always fresh, as well as have cucumber water and lemon and orange water.
Stayed 2 nights in Nov 2023
Response from Felicia G on 7 Nov,2023
Thank you for the review and thank you for being our guest! We do our very best to keep our coffee fresh for our guests, our pots are specialized to do so. Thank you for the water suggestion, as well. We hope to see you again in the future!

10/10 Excellent

Heath Aldridge

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I found a wrench in my bathroom. Not sure what they were working on before I checked in but everything was working.
Stayed 3 nights in Oct 2023
Response from Felicia G on 30 Oct,2023
Heath, Thank you for writing this review and the 10 out of 10 rating! We sincerely apologize for the item you found in your bathroom but so glad to know all was working in your guest room. We do consistent preventive maintenance to ensure our rooms are in the best shape possible. Again, thank you for being our guest! We hope to serve you again in the future!

10/10 Excellent

Victoria

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Felicia G on 30 Oct,2023
Victoria, Thank you for the 10 out of 10 rating! We are so glad to see you enjoyed your experience.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The bathroom would benefit with the use of more hooks to hang up towels and a shelf for toiletries. the bar sink area would benefit with a hook for a towel since there is a sink there. The living space would benefit with a place to put purses, backpacks and jackets on strong hooks with a seat to remove shoes. The couch was not very comfortable.
Stayed 4 nights in Oct 2023
Response from Felicia G on 24 Oct,2023
Thank you for taking the time to review our hotel. We appreciate your feedback.

10/10 Excellent

Lorenzo

Liked: Cleanliness, staff & service, property conditions & facilities
They took care of our special requests!
Stayed 1 night in Oct 2023
Response from Felicia G on 24 Oct,2023
Thank you for your review! We take pride in always doing our best to accommodate our guests requests - what is important to you, is important to us!

4/10 Poor

Lee

Business traveller
I paid for my room using Expedia. The property took my credit card for "incidentals" and then charged me for the room. I discovered this when reviewing my credit card statement! I will not likely stay here in the future. I did stay here in 2022 and had to repeatedly call to get the charge for "incidentals" reversed from my card. Kind of shady in my opinion.
Stayed 1 night in Oct 2023
Response from Felicia G on 22 Oct,2023
Lee, We appreciate your feedback. Most hotels do pre-authorize for room & tax plus additional amount, here this is released at the time of departure. The length of time the incidental authorization is held from your account post check-out is based on the individual's banking institutions policies. I do, however, still apologize that it took so long during your previous stay. If you are experiencing any further billing issues please contact the hotel directly, as it is of utmost importance to us that you are handled with urgency and care to resolve any issues. Thank you again for your feedback, we do hope to hear from you soon!

8/10 Good

Kristin

Stayed 1 night in Oct 2023
Response from Felicia G on 22 Oct,2023
Thank you for your rating! Looks like you had a great stay, we appreciate you.

10/10 Excellent

Audra

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Staff was amazing and friendly. Room was super clean and quiet.
Stayed 1 night in Oct 2023
Response from Felicia G on 15 Oct,2023
Audra, Thank you for being our guest and taking the time to write such a kind review. We were proud to serve you and look forward to your return!

2/10 Terrible

Eric

Disliked: Cleanliness
Stayed 1 night in Oct 2023
Response from Felicia G on 15 Oct,2023
Eric, Thank you for taking the time to rate our hotel. However, you did not provide any details in any of your reviews. I would love to speak with you regarding this, as we love opportunities to improve.

10/10 Excellent

Michael

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Felicia G on 10 Oct,2023
Michael,Thank you for the perfect 10!

10/10 Excellent

Molly

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful hotel. Felt, Looked and smeller very clean. All staff members we interacted with were very friendly and professional.
Stayed 1 night in Oct 2023
Response from Felicia G on 10 Oct,2023
Molly, Thank you so much for taking the time to write a review of our hotel and team! We take pride in ensuring our guests have an outstanding experience each and every stay. And we look forward to you being our guest again soon!

8/10 Good

Stephanie

Stayed 2 nights in Sep 2023
Response from Felicia G on 22 Oct,2023
Thank you for your good rating, Stephanie! We were so glad to have you as our guest.

10/10 Excellent

michael

Stayed 1 night in Sep 2023
Response from Felicia G on 15 Oct,2023
Thank you for the 5 out of 5 rating! We were so glad to have you as our guest

6/10 Okay

Eve

Business traveller
Liked: Cleanliness, amenities, property conditions & facilities
Safety wasn’t the first concern for the person who checked me in. She let a young guy she was talking to stay and hear who was checking in, what room and their name. In todays hotel safety that is a no no!!!
Stayed 1 night in Sep 2023
Response from Felicia G on 10 Oct,2023
Eve, Thank you for your review and your feedback. I would like to assure you that safety is of utmost importance to us . We do not announce guest room numbers aloud for this reason. I have pulled the camera footage of your arrival and would be appreciative to hear your feedback of your experience. We strive to be better each day. Again, thank you for your feedback and review, we do hope to welcome you back again in the future!

8/10 Good

Nitha

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Sep 2023
Response from Felicia G on 28 Sept,2023
Thank you for your high rating! We were glad to have you as our guest.

10/10 Excellent

Sayler

Business traveller, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I had a great experience staying here. It was clean, pretty good size rooms, comfortable bed, good climate control,etc. The staff was more than helpful. My only 2 suggestions would be to improve on the breakfast, it wasn’t my favorite. I didn’t eat at the restaurant for dinner, but I stepped in and the food looked good. My second one would be to recheck the chemicals in the pool and hot tub, they seemed like there was too much Cl in there causing our eyes to burn. Overall great experience and I would stay again in a heartbeat and I’m grateful everything went smooth with the room. Thanks
Stayed 2 nights in Sep 2023
Response from Felicia G on 18 Sept,2023
Sayler, Thank you so kindly for taking the time to write a review regarding your experience. We are so pleased to see our staff was helpful to you. We would love to hear your breakfast suggestions being it wasn't your favorite. We are always looking for ways to improve and welcome opportunities! Our pool is monitored by a mechanical system as well as by our maintenance team, however, we will certainly look into our logs to see if during the time of your stay there were any variations. I apologize for your discomfort and please know we will be looking into this immediately.But overall we are SO pleased to see you had a wonderful experience and would return, as we would LOVE to have you as our guest again! We look forward to seeing you again soon, hopefully.

10/10 Excellent

Christine

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Nice clean property. Friendly staff
Stayed 1 night in Sep 2023
Response from Felicia G on 30 Oct,2023
Christine, Thank you for your kind review! Our team takes pride in doing their best each day and your review has made us so happy that we served you well. We hope to see you again soon!

8/10 Good

Corey

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
All was great thank you !!!
Stayed 1 night in Sep 2023
Response from Felicia G on 18 Sept,2023
Corey, Thank you for the review! So happy to see you it was GREAT!

10/10 Excellent

Lucia

Stayed 1 night in Sep 2023
Response from Felicia G on 28 Sept,2023
thank you for a perfect score! We were so glad to serve you.